← AI Recommendation IndexOpen Data · Rolling 4-week window

Guru vs Intercom

A fact-by-fact comparison of Guru and Intercom — sourced and dated — plus the part no generic comparison shows: which one AI assistants actually recommend more, engine by engine.

Measured by Orbatormethodology owner Henrik Tellewindow ends Sep 6, 2026

What AI recommends — by engine

Recommendation share = the % of sampled AI answers, over a 4-week rolling window, that recommend each product. Higher is better.

CLAUDE

Guru

0.4%

Intercom

1.9%

GEMINI

Guru

0.3%

Intercom

2.6%

GROK

Guru

0.9%

Intercom

3%

CHATGPT

Guru

0.3%

Intercom

2.7%

PERPLEXITY

Guru

0.4%

Intercom

1.5%

The facts — sourced & dated

getguru.com

Features

  • AI Knowledge LayerSource · Verified Sep 5, 2026
  • Automated knowledge quality & maintenanceSource · Verified Sep 5, 2026
  • Centralized audit logsSource · Verified Sep 5, 2026
  • Permission-aware answers with citations and lineageSource · Verified Sep 5, 2026
  • Data Loss Prevention (DLP)Source · Verified Sep 5, 2026
  • Enterprise GovernanceSource · Verified Sep 5, 2026
  • Verification workflows and usage signalsSource · Verified Sep 5, 2026
  • AI search grounded in governed knowledgeSource · Verified Sep 5, 2026
  • Knowledge Agents for cited, permission-aware answersSource · Verified Sep 5, 2026

Integrations

  • SlackSource · Verified Sep 5, 2026
  • AWS MarketplaceSource · Verified Sep 5, 2026
  • ZendeskSource · Verified Sep 5, 2026
  • SharePointSource · Verified Sep 5, 2026
  • ConfluenceSource · Verified Sep 5, 2026
  • SalesforceSource · Verified Sep 5, 2026
  • Microsoft TeamsSource · Verified Sep 5, 2026

Platforms

  • SlackSource · Verified Sep 5, 2026
  • Microsoft TeamsSource · Verified Sep 5, 2026
intercom.com

Features

  • Shared inbox and ticketing systemSource · Verified Sep 5, 2026
  • Fin AI AgentSource · Verified Sep 5, 2026
  • MessengerSource · Verified Sep 5, 2026
  • Pre-built reportsSource · Verified Sep 5, 2026
  • Public help centerSource · Verified Sep 5, 2026
  • Workflows automation builderSource · Verified Sep 5, 2026
  • Round robin assignmentSource · Verified Sep 5, 2026
  • SSO & identity managementSource · Verified Sep 5, 2026
  • HIPAA supportSource · Verified Sep 5, 2026
  • Service level agreements (SLAs)Source · Verified Sep 5, 2026
  • CopilotSource · Verified Sep 5, 2026
  • AI-powered ticketingSource · Verified Sep 5, 2026

Integrations

  • GithubSource · Verified Sep 5, 2026
  • SalesforceSource · Verified Sep 5, 2026
  • SlackSource · Verified Sep 5, 2026
  • ShopifySource · Verified Sep 5, 2026

Platforms

  • SlackSource · Verified Sep 5, 2026
  • EmailSource · Verified Sep 5, 2026
  • PhoneSource · Verified Sep 5, 2026
  • WhatsAppSource · Verified Sep 5, 2026
  • SMSSource · Verified Sep 5, 2026

Pricing

  • Pro: $99 a monthSource · Verified Sep 5, 2026
  • Copilot: $35 a monthSource · Verified Sep 5, 2026
  • Expert: $132 a monthSource · Verified Sep 5, 2026
  • Advanced: $85 a monthSource · Verified Sep 5, 2026
  • Essential: $29 a monthSource · Verified Sep 5, 2026
  • Proactive Support Plus: $99 a monthSource · Verified Sep 5, 2026

Guru vs Intercom — FAQ

Does AI recommend Guru or Intercom more?

Intercom is recommended more often: it appears in 2.2% of sampled AI answers versus 0.4% for Guru, measured across the live AI engines over a rolling 4-week window.

Which AI engines were used to compare Guru and Intercom?

Recommendation share is measured on CLAUDE, GEMINI, GROK, CHATGPT, PERPLEXITY using neutral, buyer-shaped prompts (no product names), aggregated over a 4-week rolling window. See the methodology for prompt design and sample sizes.

Own one of these products? Claim your profile to keep its facts accurate.

Recommendation share and entity resolution follow the Index methodology. Facts are sourced from each vendor's own pages and re-verified periodically. Customer status does not affect measurement. Free to use with attribution to orbator.io.

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