AI Index / AI tools for customer success managers / History

AI tools for customer success managers — AI Recommendation History

What AI assistants recommended for ai tools for customer success managers, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

Methodology change: extraction rules 5-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INZendesk entered the top 10 (#12 → #7)
▲ INIntercom entered the top 10 (#11 → #8)
▲ INGong entered the top 10 (#13 → #10)
▼ OUTTotango left the top 10 (#4 → #11)
▼ OUTSalesforce left the top 10 (#8 → #14)
▼ OUTPendo left the top 10 (#10 → #13)
▼Totango moved #4 → #11
▼Salesforce moved #8 → #14
▲Perspective moved #9 → #4
▲Zendesk moved #12 → #7
▲Intercom moved #11 → #8
▲Gong moved #13 → #10
▼Pendo moved #10 → #13
▼Velaris moved #7 → #9
▼Totango -11.9pp (33.3% → 21.4%)
▼Vitally -7.9pp (50.8% → 42.9%)
▼Salesforce -5.9pp (23.8% → 17.9%)
▼Planhat -5.2pp (30.2% → 25%)
▼Pendo -4.3pp (22.2% → 17.9%)
▼ChurnZero -4pp (68.3% → 64.3%)
▼Custify -3.6pp (28.6% → 25%)
▲Perspective +2.8pp (22.2% → 25%)
▲Zendesk +2.8pp (22.2% → 25%)
▼Velaris -2.4pp (23.8% → 21.4%)
▲Gong +2.4pp (19% → 21.4%)
▼Gainsight -1.6pp (73% → 71.4%)

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

No change above the noise floor.

Sep 5, 2026vs Sep 4, 2026

No change above the noise floor.

Sep 4, 2026vs Sep 3, 2026

No change above the noise floor.

Sep 3, 2026vs Sep 2, 2026

No change above the noise floor.

Sep 2, 2026vs Sep 1, 2026

Methodology change: extraction rules 4-7 → 5-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲Gainsight +3.2pp (69.8% → 73%)
▲ChurnZero +1.6pp (66.7% → 68.3%)
▲Planhat +1.6pp (28.6% → 30.2%)

Sep 1, 2026vs Aug 31, 2026

▲ INVelaris entered the top 10 (#12 → #7)
▲ INPendo entered the top 10 (#14 → #10)
▼ OUTZendesk left the top 10 (#8 → #11)
▼ OUTIntercom left the top 10 (#9 → #13)
▲Velaris moved #12 → #7
▲Pendo moved #14 → #10
▼Intercom moved #9 → #13
▼Salesforce moved #5 → #8
▼Zendesk moved #8 → #11
▲Planhat moved #6 → #5
▲Custify moved #7 → #6
▲Perspective moved #10 → #9
▼Salesforce -6pp (29.8% → 23.8%)
▼Intercom -4.4pp (25% → 20.6%)
▲ChurnZero +3.6pp (63.1% → 66.7%)
▲Pendo +3.2pp (19% → 22.2%)
▼Zendesk -2.8pp (25% → 22.2%)
▲Velaris +2.4pp (21.4% → 23.8%)
▲Totango +2.3pp (31% → 33.3%)
▲Gainsight +1.9pp (67.9% → 69.8%)
▲Planhat +1.2pp (27.4% → 28.6%)
▲Custify +1.2pp (27.4% → 28.6%)

Aug 31, 2026vs Aug 30, 2026

Methodology change: extraction rules 4-5 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INPerspective entered the top 10 (#12 → #10)
▼ OUTHubSpot CRM left the top 10 (#9 → #13)
▼HubSpot CRM moved #9 → #13
▲Zendesk moved #10 → #8
▲Perspective moved #12 → #10
▲Planhat moved #7 → #6
▼Custify moved #6 → #7
▼Intercom moved #8 → #9
▼Totango -3.9pp (34.9% → 31%)
▲Zendesk +2.8pp (22.2% → 25%)
▲Perspective +2pp (20.6% → 22.6%)
▼HubSpot CRM -2pp (22.2% → 20.2%)
▼Salesforce -1.9pp (31.7% → 29.8%)
▲ChurnZero +1.2pp (61.9% → 63.1%)
▼Vitally -1.2pp (52.4% → 51.2%)
▼Planhat -1.2pp (28.6% → 27.4%)
▼Custify -1.2pp (28.6% → 27.4%)

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

No change above the noise floor.

Aug 28, 2026vs Aug 27, 2026

No change above the noise floor.

Aug 27, 2026vs Aug 26, 2026

No change above the noise floor.

Aug 26, 2026vs Aug 25, 2026

▲ INHubSpot CRM entered the top 10 (#12 → #9)
▼ OUTVelaris left the top 10 (#10 → #11)
▲HubSpot CRM moved #12 → #9
▼Zendesk moved #8 → #10
▲Custify moved #7 → #6
▼Planhat moved #6 → #7
▲Intercom moved #9 → #8
▼Velaris moved #10 → #11
▼Salesforce -4.7pp (36.4% → 31.7%)
▼Velaris -2.8pp (23.4% → 20.6%)
▼Planhat -2.6pp (31.2% → 28.6%)
▼Zendesk -2.5pp (24.7% → 22.2%)
▲Vitally +1.8pp (50.6% → 52.4%)
▼Totango -1.5pp (36.4% → 34.9%)
▲Custify +1.3pp (27.3% → 28.6%)

Aug 25, 2026vs Aug 24, 2026

No change above the noise floor.

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

No change above the noise floor.

Aug 22, 2026vs Aug 21, 2026

▲ INIntercom entered the top 10 (#11 → #9)
▼ OUTGong left the top 10 (#8 → #11)
▼Gong moved #8 → #11
▲Zendesk moved #10 → #8
▲Intercom moved #11 → #9
▼Velaris moved #9 → #10
▲Gainsight +2.2pp (65.3% → 67.5%)
▼Gong -2.1pp (25.5% → 23.4%)
▲Salesforce +1.7pp (34.7% → 36.4%)
▲Planhat +1.6pp (29.6% → 31.2%)
▲Zendesk +1.2pp (23.5% → 24.7%)
▲Intercom +1.2pp (23.5% → 24.7%)
▼Velaris -1.1pp (24.5% → 23.4%)
▼ChurnZero -1pp (63.3% → 62.3%)

Aug 21, 2026vs Aug 20, 2026

No change above the noise floor.

Aug 20, 2026vs Aug 19, 2026

No change above the noise floor.

Aug 19, 2026vs Aug 18, 2026

No change above the noise floor.

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

No change above the noise floor.

Aug 16, 2026vs Aug 15, 2026

No change above the noise floor.

Aug 15, 2026vs Aug 14, 2026

▲Custify moved #8 → #7
▼Gong moved #7 → #8
▼Gainsight -1.7pp (67% → 65.3%)
▼Velaris -1.4pp (25.9% → 24.5%)
▼Gong -1.3pp (26.8% → 25.5%)
▼ChurnZero -1pp (64.3% → 63.3%)

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202628 sampled answers · window 2026-08-11 – 2026-09-08 · rules v7

#1Gainsight71.4%
#2ChurnZero64.3%
#3Vitally42.9%
#4Perspective25%
#5Planhat25%
#6Custify25%
#7Zendesk25%
#8Intercom21.4%
#9Velaris21.4%
#10Gong21.4%

Sep 7, 202663 sampled answers · window 2026-08-10 – 2026-09-07 · rules v5-7

#1Gainsight73%
#2ChurnZero68.3%
#3Vitally50.8%
#4Totango33.3%
#5Planhat30.2%
#6Custify28.6%
#7Velaris23.8%
#8Salesforce23.8%
#9Perspective22.2%
#10Pendo22.2%

Sep 6, 202663 sampled answers · window 2026-08-09 – 2026-09-06 · rules v5-7

#1Gainsight73%
#2ChurnZero68.3%
#3Vitally50.8%
#4Totango33.3%
#5Planhat30.2%
#6Custify28.6%
#7Velaris23.8%
#8Salesforce23.8%
#9Perspective22.2%
#10Pendo22.2%

Sep 5, 202663 sampled answers · window 2026-08-08 – 2026-09-05 · rules v5-7

#1Gainsight73%
#2ChurnZero68.3%
#3Vitally50.8%
#4Totango33.3%
#5Planhat30.2%
#6Custify28.6%
#7Velaris23.8%
#8Salesforce23.8%
#9Perspective22.2%
#10Pendo22.2%

Sep 4, 202663 sampled answers · window 2026-08-07 – 2026-09-04 · rules v5-7

#1Gainsight73%
#2ChurnZero68.3%
#3Vitally50.8%
#4Totango33.3%
#5Planhat30.2%
#6Custify28.6%
#7Velaris23.8%
#8Salesforce23.8%
#9Perspective22.2%
#10Pendo22.2%

Sep 3, 202663 sampled answers · window 2026-08-06 – 2026-09-03 · rules v5-7

#1Gainsight73%
#2ChurnZero68.3%
#3Vitally50.8%
#4Totango33.3%
#5Planhat30.2%
#6Custify28.6%
#7Velaris23.8%
#8Salesforce23.8%
#9Perspective22.2%
#10Pendo22.2%

Sep 2, 202663 sampled answers · window 2026-08-05 – 2026-09-02 · rules v5-7

#1Gainsight73%
#2ChurnZero68.3%
#3Vitally50.8%
#4Totango33.3%
#5Planhat30.2%
#6Custify28.6%
#7Velaris23.8%
#8Salesforce23.8%
#9Perspective22.2%
#10Pendo22.2%

Sep 1, 202663 sampled answers · window 2026-08-04 – 2026-09-01 · rules v4-7

#1Gainsight69.8%
#2ChurnZero66.7%
#3Vitally50.8%
#4Totango33.3%
#5Planhat28.6%
#6Custify28.6%
#7Velaris23.8%
#8Salesforce23.8%
#9Perspective22.2%
#10Pendo22.2%

Aug 31, 202684 sampled answers · window 2026-08-03 – 2026-08-31 · rules v4-7

#1Gainsight67.9%
#2ChurnZero63.1%
#3Vitally51.2%
#4Totango31%
#5Salesforce29.8%
#6Planhat27.4%
#7Custify27.4%
#8Zendesk25%
#9Intercom25%
#10Perspective22.6%

Aug 30, 202663 sampled answers · window 2026-08-02 – 2026-08-30 · rules v4-5

#1Gainsight68.3%
#2ChurnZero61.9%
#3Vitally52.4%
#4Totango34.9%
#5Salesforce31.7%
#6Custify28.6%
#7Planhat28.6%
#8Intercom25.4%
#9HubSpot CRM22.2%
#10Zendesk22.2%

Aug 29, 202663 sampled answers · window 2026-08-01 – 2026-08-29 · rules v4-5

#1Gainsight68.3%
#2ChurnZero61.9%
#3Vitally52.4%
#4Totango34.9%
#5Salesforce31.7%
#6Custify28.6%
#7Planhat28.6%
#8Intercom25.4%
#9HubSpot CRM22.2%
#10Zendesk22.2%

Aug 28, 202663 sampled answers · window 2026-07-31 – 2026-08-28 · rules v4-5

#1Gainsight68.3%
#2ChurnZero61.9%
#3Vitally52.4%
#4Totango34.9%
#5Salesforce31.7%
#6Custify28.6%
#7Planhat28.6%
#8Intercom25.4%
#9HubSpot CRM22.2%
#10Zendesk22.2%

Aug 27, 202663 sampled answers · window 2026-07-30 – 2026-08-27 · rules v4-5

#1Gainsight68.3%
#2ChurnZero61.9%
#3Vitally52.4%
#4Totango34.9%
#5Salesforce31.7%
#6Custify28.6%
#7Planhat28.6%
#8Intercom25.4%
#9HubSpot CRM22.2%
#10Zendesk22.2%

Aug 26, 202663 sampled answers · window 2026-07-29 – 2026-08-26 · rules v4-5

#1Gainsight68.3%
#2ChurnZero61.9%
#3Vitally52.4%
#4Totango34.9%
#5Salesforce31.7%
#6Custify28.6%
#7Planhat28.6%
#8Intercom25.4%
#9HubSpot CRM22.2%
#10Zendesk22.2%

Aug 25, 202677 sampled answers · window 2026-07-28 – 2026-08-25 · rules v4-5

#1Gainsight67.5%
#2ChurnZero62.3%
#3Vitally50.6%
#4Totango36.4%
#5Salesforce36.4%
#6Planhat31.2%
#7Custify27.3%
#8Zendesk24.7%
#9Intercom24.7%
#10Velaris23.4%

Aug 24, 202677 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-5

#1Gainsight67.5%
#2ChurnZero62.3%
#3Vitally50.6%
#4Totango36.4%
#5Salesforce36.4%
#6Planhat31.2%
#7Custify27.3%
#8Zendesk24.7%
#9Intercom24.7%
#10Velaris23.4%

Aug 23, 202677 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4-5

#1Gainsight67.5%
#2ChurnZero62.3%
#3Vitally50.6%
#4Totango36.4%
#5Salesforce36.4%
#6Planhat31.2%
#7Custify27.3%
#8Zendesk24.7%
#9Intercom24.7%
#10Velaris23.4%

Aug 22, 202677 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-5

#1Gainsight67.5%
#2ChurnZero62.3%
#3Vitally50.6%
#4Totango36.4%
#5Salesforce36.4%
#6Planhat31.2%
#7Custify27.3%
#8Zendesk24.7%
#9Intercom24.7%
#10Velaris23.4%

Aug 21, 202698 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4-5

#1Gainsight65.3%
#2ChurnZero63.3%
#3Vitally50%
#4Totango35.7%
#5Salesforce34.7%
#6Planhat29.6%
#7Custify26.5%
#8Gong25.5%
#9Velaris24.5%
#10Zendesk23.5%

Aug 20, 202698 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4-5

#1Gainsight65.3%
#2ChurnZero63.3%
#3Vitally50%
#4Totango35.7%
#5Salesforce34.7%
#6Planhat29.6%
#7Custify26.5%
#8Gong25.5%
#9Velaris24.5%
#10Zendesk23.5%

Aug 19, 202698 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4-5

#1Gainsight65.3%
#2ChurnZero63.3%
#3Vitally50%
#4Totango35.7%
#5Salesforce34.7%
#6Planhat29.6%
#7Custify26.5%
#8Gong25.5%
#9Velaris24.5%
#10Zendesk23.5%

Aug 18, 202698 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4-5

#1Gainsight65.3%
#2ChurnZero63.3%
#3Vitally50%
#4Totango35.7%
#5Salesforce34.7%
#6Planhat29.6%
#7Custify26.5%
#8Gong25.5%
#9Velaris24.5%
#10Zendesk23.5%

Aug 17, 202698 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4-5

#1Gainsight65.3%
#2ChurnZero63.3%
#3Vitally50%
#4Totango35.7%
#5Salesforce34.7%
#6Planhat29.6%
#7Custify26.5%
#8Gong25.5%
#9Velaris24.5%
#10Zendesk23.5%

Aug 16, 202698 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4-5

#1Gainsight65.3%
#2ChurnZero63.3%
#3Vitally50%
#4Totango35.7%
#5Salesforce34.7%
#6Planhat29.6%
#7Custify26.5%
#8Gong25.5%
#9Velaris24.5%
#10Zendesk23.5%

Aug 15, 202698 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4-5

#1Gainsight65.3%
#2ChurnZero63.3%
#3Vitally50%
#4Totango35.7%
#5Salesforce34.7%
#6Planhat29.6%
#7Custify26.5%
#8Gong25.5%
#9Velaris24.5%
#10Zendesk23.5%

Aug 14, 2026112 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4-5

#1Gainsight67%
#2ChurnZero64.3%
#3Vitally50.9%
#4Totango35.7%
#5Salesforce33.9%
#6Planhat30.4%
#7Gong26.8%
#8Custify25.9%
#9Velaris25.9%
#10Zendesk23.2%

Read any date directly

Every archived date is machine-readable at /api/index/ai-tools-for-customer-success-managers/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]