Best AI tools for customer success managers

gainsight.com

Best for: AI recommends Gainsight most when buyers ask “what AI tool should I use to automate customer health score tracking” (100% of those answers)

64.3%

95% CI 52.6–74.5%

45 mentions · avg pos 2.9

first pick 40%

churnzero.net

Best for: AI recommends ChurnZero most when buyers ask “best AI tools for customer success managers” (100% of those answers)

62.9%

95% CI 51.1–73.2%

44 mentions · avg pos 3.4

first pick 20.5%

vitally.io

Best for: AI recommends Vitally most when buyers ask “what AI tool should I use to automate customer health score tracking” (91.7% of those answers)

50%

95% CI 38.6–61.4%

35 mentions · avg pos 6.1

first pick 17.1%

Best for: AI recommends Salesforce most when buyers ask “what AI tool should I use to automate customer health score tracking” (75% of those answers)

40%

95% CI 29.3–51.7%

28 mentions · avg pos 11

first pick 3.6%

totango.com

Best for: AI recommends Totango most when buyers ask “alternatives to the big AI customer success platforms” (75% of those answers)

32.9%

95% CI 23–44.5%

23 mentions · avg pos 6

first pick 13%

gong.io

Best for: AI recommends Gong most when buyers ask “best AI tools for customer success managers” (100% of those answers)

32.9%

95% CI 23–44.5%

23 mentions · avg pos 11.3

first pick 0%

planhat.com

Best for: AI recommends Planhat most when buyers ask “alternatives to the big AI customer success platforms” (75% of those answers)

30%

95% CI 20.5–41.5%

21 mentions · avg pos 5.4

first pick 14.3%

Best for: AI recommends Velaris most when buyers ask “alternatives to the big AI customer success platforms” (83.3% of those answers)

27.1%

95% CI 18.1–38.5%

19 mentions · avg pos 6

first pick 5.3%

zendesk.com

Best for: AI recommends Zendesk most when buyers ask “which AI customer success tool is best for SaaS vs services companies” (66.7% of those answers)

27.1%

95% CI 18.1–38.5%

19 mentions · avg pos 15.6

first pick 0%

custify.com

Best for: AI recommends Custify most when buyers ask “alternatives to the big AI customer success platforms” (83.3% of those answers)

22.9%

95% CI 14.6–34%

16 mentions · avg pos 5.9

first pick 6.3%

intercom.com

Best for: AI recommends Intercom most when buyers ask “alternatives to the big AI customer success platforms” (41.7% of those answers)

22.9%

95% CI 14.6–34%

16 mentions · avg pos 21.6

first pick 0%

hubspot.com

Best for: AI recommends HubSpot CRM most when buyers ask “alternatives to the big AI customer success platforms” (66.7% of those answers)

21.4%

95% CI 13.4–32.4%

15 mentions · avg pos 8

first pick 0%

coworker.ai

Best for: AI recommends Coworker AI most when buyers ask “best AI tools for customer success managers” (58.3% of those answers)

20%

95% CI 12.3–30.8%

14 mentions · avg pos 4.4

first pick 0%

getperspective.ai

Best for: AI recommends Perspective most when buyers ask “best AI tools for customer success managers” (50% of those answers)

18.6%

95% CI 11.2–29.2%

13 mentions · avg pos 7.7

first pick 23.1%

pendo.io

Best for: AI recommends Pendo most when buyers ask “best AI assistant for identifying at-risk customers and churn signals” (50% of those answers)

18.6%

95% CI 11.2–29.2%

13 mentions · avg pos 10.6

first pick 15.4%

oliv.ai

Best for: AI recommends Oliv most when buyers ask “alternatives to the big AI customer success platforms” (75% of those answers)

15.7%

95% CI 9–26%

11 mentions · avg pos 4.1

first pick 18.2%

segment.com

Best for: AI recommends Segment most when buyers ask “how do I use AI to write personalized customer check-in messages at scale” (50% of those answers)

15.7%

95% CI 9–26%

11 mentions · avg pos 12.3

first pick 9.1%

customerscore.io

Best for: AI recommends Customerscore.io most when buyers ask “what AI tool should I use to automate customer health score tracking” (58.3% of those answers)

14.3%

95% CI 7.9–24.3%

10 mentions · avg pos 4.2

first pick 20%

userpilot.com

Best for: AI recommends Userpilot most when buyers ask “which AI customer success tool is best for SaaS vs services companies” (58.3% of those answers)

14.3%

95% CI 7.9–24.3%

10 mentions · avg pos 6.1

first pick 0%

clientsuccess.com

Best for: AI recommends ClientSuccess most when buyers ask “alternatives to the big AI customer success platforms” (66.7% of those answers)

14.3%

95% CI 7.9–24.3%

10 mentions · avg pos 6.2

first pick 0%

timetoreply.com

Best for: AI recommends timetoreply most when buyers ask “best AI tools for customer success managers” (75% of those answers)

14.3%

95% CI 7.9–24.3%

10 mentions · avg pos 8.7

first pick 0%

salesforce.com

11.4%

95% CI 5.9–21%

8 mentions · avg pos 13.3

first pick 12.5%

Best for: AI recommends Kustomer IQ most when buyers ask “alternatives to the big AI customer success platforms” (33.3% of those answers)

11.4%

95% CI 5.9–21%

8 mentions · avg pos 16

first pick 0%

10%

95% CI 4.9–19.2%

7 mentions · avg pos 4.6

first pick 14.3%

everafter.ai

Best for: AI recommends EverAfter most when buyers ask “best AI tools for customer success managers” (50% of those answers)

10%

95% CI 4.9–19.2%

7 mentions · avg pos 13.5

first pick 0%

omnipress.com

Best for: AI recommends CATALYST most when buyers ask “alternatives to the big AI customer success platforms” (58.3% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 9

first pick 0%

Best for: AI recommends Medallia most when buyers ask “best AI tools for customer success managers” (33.3% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 9.7

first pick 0%

otter.ai

Best for: AI recommends Otter most when buyers ask “best AI tools for customer success managers” (33.3% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 12

first pick 0%

gorgias.com

Best for: AI recommends Gorgias most when buyers ask “best AI tools for customer success managers” (33.3% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 12.8

first pick 0%

kustomer.com

Best for: AI recommends Kustomer most when buyers ask “alternatives to the big AI customer success platforms” (41.7% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 16

first pick 0%

8.6%

95% CI 4–17.5%

6 mentions · avg pos 21.4

first pick 0%

slack.com

8.6%

95% CI 4–17.5%

6 mentions · avg pos 25.3

first pick 16.7%

braze.com

Best for: AI recommends Braze most when buyers ask “how do I use AI to write personalized customer check-in messages at scale” (33.3% of those answers)

7.1%

95% CI 3.1–15.7%

5 mentions · avg pos 14.8

first pick 0%

reply.io

Best for: AI recommends Reply.io most when buyers ask “how do I use AI to write personalized customer check-in messages at scale” (41.7% of those answers)

7.1%

95% CI 3.1–15.7%

5 mentions · avg pos 15.5

first pick 0%

posthog.com

7.1%

95% CI 3.1–15.7%

5 mentions · avg pos 25.6

first pick 20%

aviso.com

Best for: AI recommends Aviso most when buyers ask “alternatives to the big AI customer success platforms” (41.7% of those answers)

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 2.8

first pick 25%

datarobot.com

Best for: AI recommends DataRobot most when buyers ask “best AI assistant for identifying at-risk customers and churn signals” (33.3% of those answers)

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 4

first pick 50%

Best for: AI recommends Pecan AI most when buyers ask “best AI assistant for identifying at-risk customers and churn signals” (41.7% of those answers)

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 5

first pick 0%

zapier.com

Best for: AI recommends Zapier AI most when buyers ask “alternatives to the big AI customer success platforms” (41.7% of those answers)

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 5

first pick 0%

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 8.3

first pick 0%

freshdesk.com

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 8.5

first pick 0%

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 11.3

first pick 0%

fin.ai

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 17

first pick 0%

glean.com

Best for: AI recommends Glean most when buyers ask “best AI tools for customer success managers” (33.3% of those answers)

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 19.3

first pick 0%

mixpanel.com

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 27.3

first pick 25%

amplitude.com

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 32.8

first pick 0%

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 5

first pick 0%

mixmax.com

Best for: AI recommends Mixmax most when buyers ask “best AI tools for customer success managers” (33.3% of those answers)

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 7.5

first pick 0%

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 9

first pick 0%

usefathom.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 9.3

first pick 0%

insight7.io

Best for: AI recommends Insight7 most when buyers ask “best AI assistant for identifying at-risk customers and churn signals” (33.3% of those answers)

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 9.3

first pick 0%

usepylon.com

Best for: AI recommends Pylon most when buyers ask “which AI customer success tool is best for SaaS vs services companies” (33.3% of those answers)

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 9.5

first pick 0%

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 12

first pick 0%

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 13

first pick 0%

zoho.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 14.3

first pick 0%

grain.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 15

first pick 0%

instructure.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 16.3

first pick 0%

klaviyo.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 16.7

first pick 0%

microsoft.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 18

first pick 0%

make.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 21

first pick 0%

customer.io

Best for: AI recommends Customer.io most when buyers ask “how do I use AI to write personalized customer check-in messages at scale” (58.3% of those answers)

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 27

first pick 0%

buildbetter.ai

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 4

first pick 0%

appcues.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 4.5

first pick 0%

kumo.ai

Best for: AI recommends Kumo.ai most when buyers ask “best AI assistant for identifying at-risk customers and churn signals” (33.3% of those answers)

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 6

first pick 0%

tidio.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 6

first pick 0%

avoma.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 7.5

first pick 0%

fireflies.ai

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 7.5

first pick 0%

walkme.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 7.5

first pick 0%

dynamicyield.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 10.5

first pick 0%

reach.ai

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 11.5

first pick 0%

qualtrics.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 15.5

first pick 0%

heygen.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 17

first pick 0%

useinsider.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 18.5

first pick 0%

ferndesk.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 19

first pick 0%

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 19.5

first pick 0%

dock.us

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 22

first pick 0%

stripe.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 34

first pick 50%

crescendo.ai

Best for: AI recommends Crescendo.ai most when buyers ask “which AI customer success tool is best for SaaS vs services companies” (50% of those answers)

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

dev.to

Best for: AI recommends Dev.to most when buyers ask “which AI customer success tool is best for SaaS vs services companies” (33.3% of those answers)

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

usefini.com

Best for: AI recommends Fini AI most when buyers ask “which AI customer success tool is best for SaaS vs services companies” (33.3% of those answers)

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

prezent.ai

Best for: AI recommends Prezent most when buyers ask “which AI customer success tool is best for SaaS vs services companies” (33.3% of those answers)

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

chargebee.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 1

first pick 100%

instantly.ai

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 1

first pick 100%

persana.ai

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 1

first pick 100%

salesforge.ai

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 1

first pick 100%

smartwriter.ai

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 1

first pick 100%

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 3

first pick 0%

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 4

first pick 0%

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 5

first pick 0%

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 7

first pick 0%

grammarly.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 7

first pick 0%

anthropic.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 8

first pick 0%

cohere.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 8

first pick 0%

deepdots.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 8

first pick 0%

averi.ai

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 9

first pick 0%

h2o.ai

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 10

first pick 0%

hiverhq.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 12

first pick 0%

realm.io

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 13

first pick 0%

shopify.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 13

first pick 0%

beautiful.ai

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 15

first pick 0%