AI Index / CRM software / History

CRM software — AI Recommendation History

What AI assistants recommended for crm software, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

No change above the noise floor.

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

No change above the noise floor.

Sep 5, 2026vs Sep 4, 2026

No change above the noise floor.

Sep 4, 2026vs Sep 3, 2026

No change above the noise floor.

Sep 3, 2026vs Sep 2, 2026

No change above the noise floor.

Sep 2, 2026vs Sep 1, 2026

No change above the noise floor.

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

No change above the noise floor.

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

Methodology change: extraction rules 4-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲Pipedrive moved #2 → #1
▼HubSpot CRM moved #1 → #2
▲Nutshell moved #7 → #6
▼Freshsales moved #6 → #7
▲Less Annoying CRM moved #9 → #8
▼Pipeline CRM moved #8 → #9
▼Zoho -7.2pp (42.9% → 35.7%)
▼Close -5pp (37.1% → 32.1%)
▲Attio +3.5pp (28.6% → 32.1%)
▲Less Annoying CRM +2.9pp (11.4% → 14.3%)
▼Pipedrive -2.2pp (62.9% → 60.7%)
▼HubSpot CRM -2.2pp (62.9% → 60.7%)
▲Nutshell +2.1pp (22.9% → 25%)

Aug 28, 2026vs Aug 27, 2026

▲ INPipeline CRM entered the top 10 (#12 → #8)
▼ OUTCapsule left the top 10 (#10 → #11)
▲Pipeline CRM moved #12 → #8
▼Freshsales moved #4 → #6
▲Close moved #5 → #4
▲Attio moved #6 → #5
▼Less Annoying CRM moved #8 → #9
▼Folk moved #9 → #10
▼Capsule moved #10 → #11
▼Freshsales -14.3pp (40% → 25.7%)
▼Less Annoying CRM -6.8pp (18.2% → 11.4%)
▼HubSpot CRM -6.2pp (69.1% → 62.9%)
▲Nutshell +2.9pp (20% → 22.9%)
▼Pipedrive -2.6pp (65.5% → 62.9%)
▼Zoho -2.6pp (45.5% → 42.9%)
▲Close +2.6pp (34.5% → 37.1%)
▼Attio -2.3pp (30.9% → 28.6%)
▲Pipeline CRM +2.3pp (9.1% → 11.4%)
▼Folk -1.3pp (12.7% → 11.4%)
▼Capsule -1.3pp (12.7% → 11.4%)

Aug 27, 2026vs Aug 26, 2026

No change above the noise floor.

Aug 26, 2026vs Aug 25, 2026

No change above the noise floor.

Aug 25, 2026vs Aug 24, 2026

▲Close moved #6 → #5
▼Attio moved #5 → #6
▲Folk moved #10 → #9
▼Capsule moved #9 → #10
▲Nutshell +2.3pp (17.7% → 20%)
▼Pipedrive -2.2pp (67.7% → 65.5%)
▲Close +2.2pp (32.3% → 34.5%)
▼HubSpot CRM -1.9pp (71% → 69.1%)
▼Capsule -1.8pp (14.5% → 12.7%)
▼Attio -1.4pp (32.3% → 30.9%)
▲Freshsales +1.3pp (38.7% → 40%)

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

▲Nutshell moved #8 → #7
▼Less Annoying CRM moved #7 → #8
▼Less Annoying CRM -2pp (19.7% → 17.7%)
▲Pipedrive +1.9pp (65.8% → 67.7%)
▲Zoho +1.8pp (43.4% → 45.2%)
▼Folk -1.6pp (14.5% → 12.9%)
▲HubSpot CRM +1.3pp (69.7% → 71%)
▼Capsule -1.3pp (15.8% → 14.5%)

Aug 22, 2026vs Aug 21, 2026

▲Attio moved #6 → #5
▼Close moved #5 → #6
▼Zoho -2.7pp (46.1% → 43.4%)
▼Less Annoying CRM -2.7pp (22.4% → 19.7%)
▼Pipedrive -2.6pp (68.4% → 65.8%)
▼Freshsales -1.3pp (39.5% → 38.2%)
▲Attio +1.3pp (30.3% → 31.6%)
▼Close -1.3pp (32.9% → 31.6%)

Aug 21, 2026vs Aug 20, 2026

Methodology change: extraction rules 4 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲Nutshell moved #10 → #8
▼Folk moved #8 → #10
▼Zoho -4.8pp (50.9% → 46.1%)
▲Nutshell +3.9pp (14.5% → 18.4%)
▼HubSpot CRM -3pp (72.7% → 69.7%)
▼Pipedrive -2.5pp (70.9% → 68.4%)
▼Freshsales -2.3pp (41.8% → 39.5%)
▼Folk -1.9pp (16.4% → 14.5%)
▼Close -1.6pp (34.5% → 32.9%)
▼Less Annoying CRM -1.2pp (23.6% → 22.4%)

Aug 20, 2026vs Aug 19, 2026

No change above the noise floor.

Aug 19, 2026vs Aug 18, 2026

▲ INNutshell entered the top 10 (#11 → #10)
▼ OUTMonday left the top 10 (#9 → #31)
▼Monday moved #9 → #31
▲Capsule moved #10 → #9
▲Nutshell moved #11 → #10
▼Monday -11.9pp (17.4% → 5.5%)
▼Less Annoying CRM -3.9pp (27.5% → 23.6%)
▼Folk -3.9pp (20.3% → 16.4%)
▼HubSpot CRM -2.7pp (75.4% → 72.7%)
▼Freshsales -1.7pp (43.5% → 41.8%)
▼Pipedrive -1.6pp (72.5% → 70.9%)

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

No change above the noise floor.

Aug 16, 2026vs Aug 15, 2026

No change above the noise floor.

Aug 15, 2026vs Aug 14, 2026

No change above the noise floor.

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202628 sampled answers · window 2026-08-11 – 2026-09-08 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Sep 7, 202628 sampled answers · window 2026-08-10 – 2026-09-07 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Sep 6, 202628 sampled answers · window 2026-08-09 – 2026-09-06 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Sep 5, 202628 sampled answers · window 2026-08-08 – 2026-09-05 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Sep 4, 202628 sampled answers · window 2026-08-07 – 2026-09-04 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Sep 3, 202628 sampled answers · window 2026-08-06 – 2026-09-03 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Sep 2, 202628 sampled answers · window 2026-08-05 – 2026-09-02 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Sep 1, 202628 sampled answers · window 2026-08-04 – 2026-09-01 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Aug 31, 202628 sampled answers · window 2026-08-03 – 2026-08-31 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Aug 30, 202628 sampled answers · window 2026-08-02 – 2026-08-30 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Aug 29, 202628 sampled answers · window 2026-08-01 – 2026-08-29 · rules v7

#1Pipedrive60.7%
#2HubSpot CRM60.7%
#3Zoho35.7%
#4Close32.1%
#5Attio32.1%
#6Nutshell25%
#7Freshsales25%
#8Less Annoying CRM14.3%
#9Pipeline CRM10.7%
#10Folk10.7%

Aug 28, 202635 sampled answers · window 2026-07-31 – 2026-08-28 · rules v4-7

#1HubSpot CRM62.9%
#2Pipedrive62.9%
#3Zoho42.9%
#4Close37.1%
#5Attio28.6%
#6Freshsales25.7%
#7Nutshell22.9%
#8Pipeline CRM11.4%
#9Less Annoying CRM11.4%
#10Folk11.4%

Aug 27, 202655 sampled answers · window 2026-07-30 – 2026-08-27 · rules v4-7

#1HubSpot CRM69.1%
#2Pipedrive65.5%
#3Zoho45.5%
#4Freshsales40%
#5Close34.5%
#6Attio30.9%
#7Nutshell20%
#8Less Annoying CRM18.2%
#9Folk12.7%
#10Capsule12.7%

Aug 26, 202655 sampled answers · window 2026-07-29 – 2026-08-26 · rules v4-7

#1HubSpot CRM69.1%
#2Pipedrive65.5%
#3Zoho45.5%
#4Freshsales40%
#5Close34.5%
#6Attio30.9%
#7Nutshell20%
#8Less Annoying CRM18.2%
#9Folk12.7%
#10Capsule12.7%

Aug 25, 202655 sampled answers · window 2026-07-28 – 2026-08-25 · rules v4-7

#1HubSpot CRM69.1%
#2Pipedrive65.5%
#3Zoho45.5%
#4Freshsales40%
#5Close34.5%
#6Attio30.9%
#7Nutshell20%
#8Less Annoying CRM18.2%
#9Folk12.7%
#10Capsule12.7%

Aug 24, 202662 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-7

#1HubSpot CRM71%
#2Pipedrive67.7%
#3Zoho45.2%
#4Freshsales38.7%
#5Attio32.3%
#6Close32.3%
#7Nutshell17.7%
#8Less Annoying CRM17.7%
#9Capsule14.5%
#10Folk12.9%

Aug 23, 202662 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4-7

#1HubSpot CRM71%
#2Pipedrive67.7%
#3Zoho45.2%
#4Freshsales38.7%
#5Attio32.3%
#6Close32.3%
#7Nutshell17.7%
#8Less Annoying CRM17.7%
#9Capsule14.5%
#10Folk12.9%

Aug 22, 202676 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-7

#1HubSpot CRM69.7%
#2Pipedrive65.8%
#3Zoho43.4%
#4Freshsales38.2%
#5Attio31.6%
#6Close31.6%
#7Less Annoying CRM19.7%
#8Nutshell18.4%
#9Capsule15.8%
#10Folk14.5%

Aug 21, 202676 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4-7

#1HubSpot CRM69.7%
#2Pipedrive68.4%
#3Zoho46.1%
#4Freshsales39.5%
#5Close32.9%
#6Attio30.3%
#7Less Annoying CRM22.4%
#8Nutshell18.4%
#9Capsule15.8%
#10Folk14.5%

Aug 20, 202655 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4

#1HubSpot CRM72.7%
#2Pipedrive70.9%
#3Zoho50.9%
#4Freshsales41.8%
#5Close34.5%
#6Attio30.9%
#7Less Annoying CRM23.6%
#8Folk16.4%
#9Capsule16.4%
#10Nutshell14.5%

Aug 19, 202655 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4

#1HubSpot CRM72.7%
#2Pipedrive70.9%
#3Zoho50.9%
#4Freshsales41.8%
#5Close34.5%
#6Attio30.9%
#7Less Annoying CRM23.6%
#8Folk16.4%
#9Capsule16.4%
#10Nutshell14.5%

Aug 18, 202669 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4

#1HubSpot CRM75.4%
#2Pipedrive72.5%
#3Zoho50.7%
#4Freshsales43.5%
#5Close34.8%
#6Attio30.4%
#7Less Annoying CRM27.5%
#8Folk20.3%
#9Monday17.4%
#10Capsule15.9%

Aug 17, 202669 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4

#1HubSpot CRM75.4%
#2Pipedrive72.5%
#3Zoho50.7%
#4Freshsales43.5%
#5Close34.8%
#6Attio30.4%
#7Less Annoying CRM27.5%
#8Folk20.3%
#9Monday17.4%
#10Capsule15.9%

Aug 16, 202669 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4

#1HubSpot CRM75.4%
#2Pipedrive72.5%
#3Zoho50.7%
#4Freshsales43.5%
#5Close34.8%
#6Attio30.4%
#7Less Annoying CRM27.5%
#8Folk20.3%
#9Monday17.4%
#10Capsule15.9%

Aug 15, 202669 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4

#1HubSpot CRM75.4%
#2Pipedrive72.5%
#3Zoho50.7%
#4Freshsales43.5%
#5Close34.8%
#6Attio30.4%
#7Less Annoying CRM27.5%
#8Folk20.3%
#9Monday17.4%
#10Capsule15.9%

Aug 14, 202669 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4

#1HubSpot CRM75.4%
#2Pipedrive72.5%
#3Zoho50.7%
#4Freshsales43.5%
#5Close34.8%
#6Attio30.4%
#7Less Annoying CRM27.5%
#8Folk20.3%
#9Monday17.4%
#10Capsule15.9%

Read any date directly

Every archived date is machine-readable at /api/index/crm-software/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]