AI Index / Customer communication hubs / History

Customer communication hubs — AI Recommendation History

What AI assistants recommended for customer communication hubs, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

No change above the noise floor.

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

No change above the noise floor.

Sep 5, 2026vs Sep 4, 2026

▲ INFin entered the top 10 (#11 → #10)
▼ OUTZoho left the top 10 (#10 → #11)
▲Freshdesk moved #4 → #2
▼Intercom moved #2 → #3
▼Front moved #3 → #4
▲Respond.io moved #7 → #6
▼Gorgias moved #6 → #7
▲HubSpot Service Hub moved #9 → #8
▼HubSpot CRM moved #8 → #9
▲Fin moved #11 → #10
▼Zoho moved #10 → #11
▼Front -3.8pp (48.2% → 44.4%)
▲Freshdesk +2.6pp (48.2% → 50.8%)
▼Intercom -2.2pp (48.2% → 46%)
▲Respond.io +2pp (25% → 27%)
▲Help Scout +1.6pp (28.6% → 30.2%)
▲Fin +1.4pp (16.1% → 17.5%)
▼Zendesk -1.2pp (53.6% → 52.4%)
▼HubSpot CRM -1pp (23.2% → 22.2%)

Sep 4, 2026vs Sep 3, 2026

▲Gorgias moved #9 → #6
▼HubSpot CRM moved #5 → #8
▲Intercom moved #4 → #2
▼Freshdesk moved #2 → #4
▲Help Scout moved #7 → #5
▼Respond.io moved #6 → #7
▼HubSpot Service Hub moved #8 → #9
▲Intercom +8.9pp (39.3% → 48.2%)
▲Help Scout +7.2pp (21.4% → 28.6%)
▲Gorgias +5.4pp (21.4% → 26.8%)
▲Front +5.3pp (42.9% → 48.2%)
▲Freshdesk +5.3pp (42.9% → 48.2%)
▲Respond.io +3.6pp (21.4% → 25%)
▼HubSpot CRM -1.8pp (25% → 23.2%)

Sep 3, 2026vs Sep 2, 2026

No change above the noise floor.

Sep 2, 2026vs Sep 1, 2026

No change above the noise floor.

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

No change above the noise floor.

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

No change above the noise floor.

Aug 28, 2026vs Aug 27, 2026

No change above the noise floor.

Aug 27, 2026vs Aug 26, 2026

No change above the noise floor.

Aug 26, 2026vs Aug 25, 2026

No change above the noise floor.

Aug 25, 2026vs Aug 24, 2026

Methodology change: extraction rules 4-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲Respond.io moved #10 → #6
▼Gorgias moved #6 → #9
▼Intercom moved #2 → #4
▲Freshdesk moved #3 → #2
▲Front moved #4 → #3
▼Zoho moved #9 → #10
▼Gorgias -10pp (31.4% → 21.4%)
▼Intercom -9.3pp (48.6% → 39.3%)
▼HubSpot CRM -9.3pp (34.3% → 25%)
▼Zoho -7.8pp (25.7% → 17.9%)
▼Freshdesk -5.7pp (48.6% → 42.9%)
▼Help Scout -4.3pp (25.7% → 21.4%)
▼HubSpot Service Hub -4.3pp (25.7% → 21.4%)
▼Zendesk -3.5pp (57.1% → 53.6%)
▼Front -2.8pp (45.7% → 42.9%)
▼Respond.io -1.5pp (22.9% → 21.4%)

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

No change above the noise floor.

Aug 22, 2026vs Aug 21, 2026

▲Gorgias moved #8 → #6
▼Help Scout moved #5 → #7
▲HubSpot CRM moved #6 → #5
▼HubSpot Service Hub moved #7 → #8
▲Freshdesk +5.7pp (42.9% → 48.6%)
▲HubSpot CRM +5.7pp (28.6% → 34.3%)
▲Front +4.9pp (40.8% → 45.7%)
▼Help Scout -4.9pp (30.6% → 25.7%)
▼HubSpot Service Hub -2.9pp (28.6% → 25.7%)
▲Gorgias +2.8pp (28.6% → 31.4%)
▼Intercom -2.4pp (51% → 48.6%)
▲Zendesk +2pp (55.1% → 57.1%)
▲Zoho +1.2pp (24.5% → 25.7%)

Aug 21, 2026vs Aug 20, 2026

Methodology change: extraction rules 4 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INRespond.io entered the top 10 (#13 → #10)
▼ OUTTidio AI left the top 10 (#10 → #14)
▼Tidio AI moved #10 → #14
▲HubSpot CRM moved #9 → #6
▲Respond.io moved #13 → #10
▲Front moved #5 → #4
▼Help Scout moved #4 → #5
▼HubSpot Service Hub moved #6 → #7
▼Gorgias moved #7 → #8
▼Zoho moved #8 → #9
▼Help Scout -20.8pp (51.4% → 30.6%)
▼Freshdesk -17.1pp (60% → 42.9%)
▼Tidio AI -14.3pp (28.6% → 14.3%)
▼Zoho -12.6pp (37.1% → 24.5%)
▼Intercom -11.9pp (62.9% → 51%)
▼HubSpot Service Hub -11.4pp (40% → 28.6%)
▼Gorgias -11.4pp (40% → 28.6%)
▼Zendesk -10.6pp (65.7% → 55.1%)
▼HubSpot CRM -5.7pp (34.3% → 28.6%)
▼Front -4.9pp (45.7% → 40.8%)

Aug 20, 2026vs Aug 19, 2026

No change above the noise floor.

Aug 19, 2026vs Aug 18, 2026

▼Freshdesk moved #1 → #3
▲Gorgias moved #9 → #7
▲Zoho moved #10 → #8
▼HubSpot CRM moved #7 → #9
▼Tidio AI moved #8 → #10
▲Zendesk moved #2 → #1
▲Intercom moved #3 → #2
▲Intercom +7.8pp (55.1% → 62.9%)
▲Zendesk +6.5pp (59.2% → 65.7%)
▼Tidio AI -6.1pp (34.7% → 28.6%)
▲Gorgias +5.3pp (34.7% → 40%)
▲Zoho +4.4pp (32.7% → 37.1%)
▲HubSpot Service Hub +3.3pp (36.7% → 40%)
▲Help Scout +2.4pp (49% → 51.4%)
▼HubSpot CRM -2.4pp (36.7% → 34.3%)
▼Freshdesk -1.2pp (61.2% → 60%)

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

No change above the noise floor.

Aug 16, 2026vs Aug 15, 2026

No change above the noise floor.

Aug 15, 2026vs Aug 14, 2026

No change above the noise floor.

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202663 sampled answers · window 2026-08-11 – 2026-09-08 · rules v7

#1Zendesk52.4%
#2Freshdesk50.8%
#3Intercom46%
#4Front44.4%
#5Help Scout30.2%
#6Respond.io27%
#7Gorgias27%
#8HubSpot Service Hub22.2%
#9HubSpot CRM22.2%
#10Fin17.5%

Sep 7, 202663 sampled answers · window 2026-08-10 – 2026-09-07 · rules v7

#1Zendesk52.4%
#2Freshdesk50.8%
#3Intercom46%
#4Front44.4%
#5Help Scout30.2%
#6Respond.io27%
#7Gorgias27%
#8HubSpot Service Hub22.2%
#9HubSpot CRM22.2%
#10Fin17.5%

Sep 6, 202663 sampled answers · window 2026-08-09 – 2026-09-06 · rules v7

#1Zendesk52.4%
#2Freshdesk50.8%
#3Intercom46%
#4Front44.4%
#5Help Scout30.2%
#6Respond.io27%
#7Gorgias27%
#8HubSpot Service Hub22.2%
#9HubSpot CRM22.2%
#10Fin17.5%

Sep 5, 202663 sampled answers · window 2026-08-08 – 2026-09-05 · rules v7

#1Zendesk52.4%
#2Freshdesk50.8%
#3Intercom46%
#4Front44.4%
#5Help Scout30.2%
#6Respond.io27%
#7Gorgias27%
#8HubSpot Service Hub22.2%
#9HubSpot CRM22.2%
#10Fin17.5%

Sep 4, 202656 sampled answers · window 2026-08-07 – 2026-09-04 · rules v7

#1Zendesk53.6%
#2Intercom48.2%
#3Front48.2%
#4Freshdesk48.2%
#5Help Scout28.6%
#6Gorgias26.8%
#7Respond.io25%
#8HubSpot CRM23.2%
#9HubSpot Service Hub21.4%
#10Zoho17.9%

Sep 3, 202628 sampled answers · window 2026-08-06 – 2026-09-03 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Sep 2, 202628 sampled answers · window 2026-08-05 – 2026-09-02 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Sep 1, 202628 sampled answers · window 2026-08-04 – 2026-09-01 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Aug 31, 202628 sampled answers · window 2026-08-03 – 2026-08-31 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Aug 30, 202628 sampled answers · window 2026-08-02 – 2026-08-30 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Aug 29, 202628 sampled answers · window 2026-08-01 – 2026-08-29 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Aug 28, 202628 sampled answers · window 2026-07-31 – 2026-08-28 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Aug 27, 202628 sampled answers · window 2026-07-30 – 2026-08-27 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Aug 26, 202628 sampled answers · window 2026-07-29 – 2026-08-26 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Aug 25, 202628 sampled answers · window 2026-07-28 – 2026-08-25 · rules v7

#1Zendesk53.6%
#2Freshdesk42.9%
#3Front42.9%
#4Intercom39.3%
#5HubSpot CRM25%
#6Respond.io21.4%
#7Help Scout21.4%
#8HubSpot Service Hub21.4%
#9Gorgias21.4%
#10Zoho17.9%

Aug 24, 202635 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-7

#1Zendesk57.1%
#2Intercom48.6%
#3Freshdesk48.6%
#4Front45.7%
#5HubSpot CRM34.3%
#6Gorgias31.4%
#7Help Scout25.7%
#8HubSpot Service Hub25.7%
#9Zoho25.7%
#10Respond.io22.9%

Aug 23, 202635 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4-7

#1Zendesk57.1%
#2Intercom48.6%
#3Freshdesk48.6%
#4Front45.7%
#5HubSpot CRM34.3%
#6Gorgias31.4%
#7Help Scout25.7%
#8HubSpot Service Hub25.7%
#9Zoho25.7%
#10Respond.io22.9%

Aug 22, 202635 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-7

#1Zendesk57.1%
#2Intercom48.6%
#3Freshdesk48.6%
#4Front45.7%
#5HubSpot CRM34.3%
#6Gorgias31.4%
#7Help Scout25.7%
#8HubSpot Service Hub25.7%
#9Zoho25.7%
#10Respond.io22.9%

Aug 21, 202649 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4-7

#1Zendesk55.1%
#2Intercom51%
#3Freshdesk42.9%
#4Front40.8%
#5Help Scout30.6%
#6HubSpot CRM28.6%
#7HubSpot Service Hub28.6%
#8Gorgias28.6%
#9Zoho24.5%
#10Respond.io22.4%

Aug 20, 202635 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4

#1Zendesk65.7%
#2Intercom62.9%
#3Freshdesk60%
#4Help Scout51.4%
#5Front45.7%
#6HubSpot Service Hub40%
#7Gorgias40%
#8Zoho37.1%
#9HubSpot CRM34.3%
#10Tidio AI28.6%

Aug 19, 202635 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4

#1Zendesk65.7%
#2Intercom62.9%
#3Freshdesk60%
#4Help Scout51.4%
#5Front45.7%
#6HubSpot Service Hub40%
#7Gorgias40%
#8Zoho37.1%
#9HubSpot CRM34.3%
#10Tidio AI28.6%

Aug 18, 202649 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4

#1Freshdesk61.2%
#2Zendesk59.2%
#3Intercom55.1%
#4Help Scout49%
#5Front44.9%
#6HubSpot Service Hub36.7%
#7HubSpot CRM36.7%
#8Tidio AI34.7%
#9Gorgias34.7%
#10Zoho32.7%

Aug 17, 202649 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4

#1Freshdesk61.2%
#2Zendesk59.2%
#3Intercom55.1%
#4Help Scout49%
#5Front44.9%
#6HubSpot Service Hub36.7%
#7HubSpot CRM36.7%
#8Tidio AI34.7%
#9Gorgias34.7%
#10Zoho32.7%

Aug 16, 202649 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4

#1Freshdesk61.2%
#2Zendesk59.2%
#3Intercom55.1%
#4Help Scout49%
#5Front44.9%
#6HubSpot Service Hub36.7%
#7HubSpot CRM36.7%
#8Tidio AI34.7%
#9Gorgias34.7%
#10Zoho32.7%

Aug 15, 202649 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4

#1Freshdesk61.2%
#2Zendesk59.2%
#3Intercom55.1%
#4Help Scout49%
#5Front44.9%
#6HubSpot Service Hub36.7%
#7HubSpot CRM36.7%
#8Tidio AI34.7%
#9Gorgias34.7%
#10Zoho32.7%

Aug 14, 202649 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4

#1Freshdesk61.2%
#2Zendesk59.2%
#3Intercom55.1%
#4Help Scout49%
#5Front44.9%
#6HubSpot Service Hub36.7%
#7HubSpot CRM36.7%
#8Tidio AI34.7%
#9Gorgias34.7%
#10Zoho32.7%

Read any date directly

Every archived date is machine-readable at /api/index/customer-communication-hubs/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]