What AI assistants recommend when buyers ask about customer communication hubs — measured weekly across engines, published as open data.
Sample: 35 AI answers · Window: May 22, 2026 – Jun 19, 2026 (4-week rolling)
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Zendesk zendesk.com | 77.1% avg pos 5.1 | — | GROK 100%CHATGPT 92.9%PERPLEXITY 50% | Claim |
| 2 | HubSpot CRM hubspot.com | 54.3% avg pos 6.7 | — | GROK 85.7%CHATGPT 71.4%PERPLEXITY 21.4% | Claim |
| 3 | Agentforce Service salesforce.com | 45.7% avg pos 7.3 | — | GROK 57.1%CHATGPT 50%PERPLEXITY 35.7% | Claim |
| 4 | Intercom | 31.4% avg pos 5.5 | — | GROK 71.4%CHATGPT 28.6%PERPLEXITY 14.3% | Claim |
| 5 | Freshdesk | 31.4% avg pos 8 | — | GROK 71.4%CHATGPT 28.6%PERPLEXITY 14.3% | Claim |
| 6 | Twilio twilio.com | 25.7% avg pos 5 | — | GROK 14.3%CHATGPT 35.7%PERPLEXITY 21.4% | Claim |
| 7 | Freshdesk Omni freshdesk.com | 22.9% avg pos 3 | — | GROK 14.3%CHATGPT 35.7%PERPLEXITY 14.3% | Claim |
| 8 | Front frontapp.com | 22.9% avg pos 3.5 | — | GROK 57.1%PERPLEXITY 28.6% | Claim |
| 9 | Help Scout helpscout.com | 22.9% avg pos 7.1 | — | GROK 42.9%CHATGPT 21.4%PERPLEXITY 14.3% | Claim |
| 10 | Gorgias | 22.9% avg pos 9.6 | — | GROK 85.7%CHATGPT 14.3% | Claim |
| 11 | Intercom Fin intercom.com | 20% avg pos 7.2 | — | CHATGPT 28.6%PERPLEXITY 21.4% | Claim |
| 12 | Zoho zoho.com | 20% avg pos 9.6 | — | GROK 14.3%CHATGPT 28.6%PERPLEXITY 14.3% | Claim |
| 13 | Slack slack.com | 17.1% avg pos 3.4 | — | CHATGPT 28.6%PERPLEXITY 14.3% | Claim |
| 14 | Freshsuccess freshworks.com | 17.1% avg pos 4 | — | GROK 57.1%CHATGPT 14.3% | Claim |
| 15 | Kustomer kustomer.com | 14.3% avg pos 4.8 | — | GROK 57.1%PERPLEXITY 7.1% | Claim |
| 16 | Microsoft Dynamics 365 microsoft.com | 14.3% avg pos 6.3 | — | GROK 14.3%CHATGPT 28.6% | Claim |
| 17 | Hiver hiverhq.com | 14.3% avg pos 7.4 | — | GROK 28.6%PERPLEXITY 21.4% | Claim |
| 18 | Sprout Social sproutsocial.com | 14.3% avg pos 10.5 | — | CHATGPT 21.4%PERPLEXITY 14.3% | Claim |
| 19 | RingCentral Contact Center ringcentral.com | 14.3% avg pos 12 | — | GROK 28.6%PERPLEXITY 21.4% | Claim |
| 20 | Respond.io respond.io | 11.4% avg pos 3.5 | — | GROK 42.9%PERPLEXITY 7.1% | Claim |
| 21 | Hootsuite Insights hootsuite.com | 11.4% avg pos 9 | — | CHATGPT 28.6% | Claim |
| 22 | WhatsApp Business whatsapp.com | 11.4% avg pos 10.3 | — | GROK 14.3%CHATGPT 14.3%PERPLEXITY 7.1% | Claim |
| 23 | LiveChat livechat.com | 11.4% avg pos 15.7 | — | CHATGPT 28.6% | Claim |
| 24 | Crisp | 8.6% avg pos 4 | — | GROK 28.6%PERPLEXITY 7.1% | Claim |
| 25 | Genesys genesys.com | 8.6% avg pos 5 | — | GROK 28.6%CHATGPT 7.1% | Claim |
| 26 | Tidio | 8.6% avg pos 7 | — | GROK 28.6%CHATGPT 7.1% | Claim |
| 27 | Crisp Chat crisp.chat | 8.6% avg pos 7.3 | — | PERPLEXITY 21.4% | Claim |
| 28 | Hootsuite | 8.6% avg pos 14 | — | CHATGPT 14.3%PERPLEXITY 7.1% | Claim |
| 29 | Google Chat | 5.7% avg pos 1 | — | PERPLEXITY 14.3% | Claim |
| 30 | Crescendo.ai crescendo.ai | 5.7% avg pos 2 | — | GROK 14.3%PERPLEXITY 7.1% | Claim |
| 31 | Twist twist.com | 5.7% avg pos 3 | — | PERPLEXITY 14.3% | Claim |
| 32 | Infobip infobip.com | 5.7% avg pos 4 | — | GROK 14.3%PERPLEXITY 7.1% | Claim |
| 33 | Discord discord.com | 5.7% avg pos 5 | — | CHATGPT 14.3% | Claim |
| 34 | Pumble | 5.7% avg pos 5 | — | PERPLEXITY 14.3% | Claim |
| 35 | Drift drift.com | 5.7% avg pos 7.5 | — | CHATGPT 14.3% | Claim |
| 36 | Missive missiveapp.com | 5.7% avg pos 7.5 | — | GROK 28.6% | Claim |
| 37 | TextUs textus.com | 5.7% avg pos 10 | — | PERPLEXITY 14.3% | Claim |
| 38 | Buffer buffer.com | 5.7% avg pos 12 | — | CHATGPT 14.3% | Claim |
| 39 | Trello trello.com | 5.7% avg pos 12.5 | — | CHATGPT 14.3% | Claim |
| 40 | Telegram telegram.org | 5.7% avg pos 13 | — | CHATGPT 14.3% | Claim |
| 41 | Facebook facebook.com | 5.7% avg pos 14 | — | GROK 14.3%CHATGPT 7.1% | Claim |
| 42 | Podium | 5.7% avg pos 14.5 | — | PERPLEXITY 14.3% | Claim |
| 43 | Rocket.Chat rocket.chat | 5.7% avg pos 14.5 | — | CHATGPT 7.1%PERPLEXITY 7.1% | Claim |
| 44 | Google Docs google.com | 5.7% avg pos 15 | — | CHATGPT 14.3% | Claim |
| 45 | LiveAgent | 5.7% avg pos 15.5 | — | PERPLEXITY 14.3% | Claim |
| 46 | Flock flock.com | 5.7% avg pos 19 | — | CHATGPT 14.3% | Claim |
| 47 | ManyChat manychat.com | 5.7% avg pos 20 | — | GROK 14.3%PERPLEXITY 7.1% | Claim |
| 48 | Braze | 5.7% | — | GROK 14.3%PERPLEXITY 7.1% | Claim |
| 49 | Fin fin.ai | 2.9% avg pos 1 | — | GROK 14.3% | Claim |
| 50 | Google Workspace workspace.google.com | 2.9% avg pos 1 | — | PERPLEXITY 7.1% | Claim |
| 51 | Tidio AI Chatbot tidio.com | 2.9% avg pos 2 | — | PERPLEXITY 7.1% | Claim |
| 52 | 8x8 Converse 8x8.com | 2.9% avg pos 3 | — | PERPLEXITY 7.1% | Claim |
| 53 | Fini AI usefini.com | 2.9% avg pos 3 | — | PERPLEXITY 7.1% | Claim |
| 54 | Nextiva nextiva.com | 2.9% avg pos 3 | — | GROK 14.3% | Claim |
| 55 | Dixa dixa.io | 2.9% avg pos 4 | — | GROK 14.3% | Claim |
| 56 | Moxo moxo.com | 2.9% avg pos 4 | — | PERPLEXITY 7.1% | Claim |
| 57 | Zoho Desk | 2.9% avg pos 4 | — | PERPLEXITY 7.1% | Claim |
| 58 | Bird | 2.9% avg pos 5 | — | GROK 14.3% | Claim |
| 59 | Groove groovehq.com | 2.9% avg pos 5 | — | PERPLEXITY 7.1% | Claim |
| 60 | HappyFox happyfox.com | 2.9% avg pos 5 | — | GROK 14.3% | Claim |
| 61 | Helpwise | 2.9% avg pos 5 | — | PERPLEXITY 7.1% | Claim |
| 62 | NICE CXone nice.com | 2.9% avg pos 5 | — | GROK 14.3% | Claim |
| 63 | Oracle oracle.com | 2.9% avg pos 5 | — | GROK 14.3% | Claim |
| 64 | Pylon usepylon.com | 2.9% avg pos 5 | — | GROK 14.3% | Claim |
| 65 | Trengo | 2.9% avg pos 5 | — | PERPLEXITY 7.1% | Claim |
| 66 | Zalo zalo.me | 2.9% avg pos 6 | — | CHATGPT 7.1% | Claim |
| 67 | Zoho Cliq | 2.9% avg pos 6 | — | PERPLEXITY 7.1% | Claim |
| 68 | ASAPP asapp.com | 2.9% avg pos 7 | — | GROK 14.3% | Claim |
| 69 | Ada ada.support | 2.9% avg pos 7 | — | GROK 14.3% | Claim |
| 70 | Comm100 comm100.com | 2.9% avg pos 7 | — | GROK 14.3% | Claim |
| 71 | Forethought | 2.9% avg pos 7 | — | GROK 14.3% | Claim |
| 72 | Sierra | 2.9% avg pos 7 | — | GROK 14.3% | Claim |
| 73 | Yuma AI | 2.9% avg pos 7 | — | GROK 14.3% | Claim |
| 74 | Gorgias Automate gorgias.com | 2.9% avg pos 8 | — | CHATGPT 7.1% | Claim |
| 75 | Decagon | 2.9% avg pos 9 | — | GROK 14.3% | Claim |
| 76 | SleekFlow | 2.9% avg pos 9 | — | PERPLEXITY 7.1% | Claim |
| 77 | TrueDialog | 2.9% avg pos 10 | — | PERPLEXITY 7.1% | Claim |
| 78 | Mattermost mattermost.com | 2.9% avg pos 11 | — | PERPLEXITY 7.1% | Claim |
| 79 | Zenvia | 2.9% avg pos 13 | — | PERPLEXITY 7.1% | Claim |
| 80 | Olark olark.com | 2.9% avg pos 20 | — | GROK 14.3% | Claim |
| 81 | tawk.to | 2.9% avg pos 20 | — | GROK 14.3% | Claim |
| 82 | SimpleTexting | 2.9% avg pos 22 | — | GROK 14.3% | Claim |
| 83 | Signal | 2.9% avg pos 25 | — | CHATGPT 7.1% | Claim |
| 84 | Aircall aircall.io | 2.9% | — | PERPLEXITY 7.1% | Claim |
| 85 | Balto balto.ai | 2.9% | — | PERPLEXITY 7.1% | Claim |
| 86 | Chanty | 2.9% | — | PERPLEXITY 7.1% | Claim |
| 87 | DevRev Computer devrev.ai | 2.9% | — | PERPLEXITY 7.1% | Claim |
| 88 | Mailchimp's Subject Line Helper mailchimp.com | 2.9% | — | CHATGPT 7.1% | Claim |
| 89 | Ovation CXM ovationcxm.com | 2.9% | — | PERPLEXITY 7.1% | Claim |
| 90 | ServiceNow servicenow.com | 2.9% | — | GROK 14.3% | Claim |
| 91 | Supportbench supportbench.com | 2.9% | — | PERPLEXITY 7.1% | Claim |
| 92 | TTEC ttec.com | 2.9% | — | PERPLEXITY 7.1% | Claim |
| 93 | Talkdesk talkdesk.com | 2.9% | — | PERPLEXITY 7.1% | Claim |
| 94 | Working Solutions workingsolutions.com | 2.9% | — | PERPLEXITY 7.1% | Claim |
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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