AI Index / Customer loyalty software / History

Customer loyalty software — AI Recommendation History

What AI assistants recommended for customer loyalty software, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

No change above the noise floor.

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

No change above the noise floor.

Sep 5, 2026vs Sep 4, 2026

No change above the noise floor.

Sep 4, 2026vs Sep 3, 2026

No change above the noise floor.

Sep 3, 2026vs Sep 2, 2026

No change above the noise floor.

Sep 2, 2026vs Sep 1, 2026

No change above the noise floor.

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

No change above the noise floor.

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

No change above the noise floor.

Aug 28, 2026vs Aug 27, 2026

No change above the noise floor.

Aug 27, 2026vs Aug 26, 2026

No change above the noise floor.

Aug 26, 2026vs Aug 25, 2026

Methodology change: extraction rules 4-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INWooCommerce entered the top 10 (#12 → #10)
▼ OUTMarsello left the top 10 (#9 → #12)
▼Loyalty Lion moved #5 → #8
▼Marsello moved #9 → #12
▲WooCommerce moved #12 → #10
▲Rivo moved #6 → #5
▲Klaviyo moved #7 → #6
▲Open Loyalty moved #8 → #7
▲Yotpo Loyalty moved #10 → #9
▼Loyalty Lion -6.1pp (31.9% → 25.8%)
▼Marsello -4.3pp (18.8% → 14.5%)
▼Smile -3.5pp (55.1% → 51.6%)
▼Yotpo Loyalty -2.9pp (17.4% → 14.5%)
▼Antavo -2.7pp (33.3% → 30.6%)
▼Yotpo -2.5pp (49.3% → 46.8%)
▼Klaviyo -1.7pp (27.5% → 25.8%)
▼Rivo -1.6pp (29% → 27.4%)
▼WooCommerce -1.4pp (15.9% → 14.5%)
▼Shopify -1.2pp (60.9% → 59.7%)

Aug 25, 2026vs Aug 24, 2026

▲ INYotpo Loyalty entered the top 10 (#11 → #10)
▼ OUTKangaroo left the top 10 (#8 → #11)
▼Kangaroo moved #8 → #11
▲Klaviyo moved #9 → #7
▲Open Loyalty moved #10 → #8
▼Marsello moved #7 → #9
▲Yotpo Loyalty moved #11 → #10
▲Klaviyo +8pp (19.5% → 27.5%)
▲Open Loyalty +6.6pp (19.5% → 26.1%)
▼Kangaroo -4.6pp (22% → 17.4%)
▲Smile +3.9pp (51.2% → 55.1%)
▼Antavo -3.3pp (36.6% → 33.3%)
▼Marsello -3.2pp (22% → 18.8%)
▲Yotpo +3pp (46.3% → 49.3%)
▲Shopify +2.4pp (58.5% → 60.9%)
▼Loyalty Lion -2.2pp (34.1% → 31.9%)
▲Rivo +2.2pp (26.8% → 29%)

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

▲Marsello moved #10 → #7
▼Open Loyalty moved #8 → #10
▲Antavo moved #5 → #4
▼Loyalty Lion moved #4 → #5
▼Kangaroo moved #7 → #8
▼Loyalty Lion -4.5pp (38.6% → 34.1%)
▲Shopify +4pp (54.5% → 58.5%)
▼Yotpo -3.7pp (50% → 46.3%)
▼Smile -3.3pp (54.5% → 51.2%)
▼Open Loyalty -3.2pp (22.7% → 19.5%)
▼Antavo -2pp (38.6% → 36.6%)
▲Marsello +1.5pp (20.5% → 22%)
▼Klaviyo -1pp (20.5% → 19.5%)

Aug 22, 2026vs Aug 21, 2026

▲ INKlaviyo entered the top 10 (#11 → #9)
▼ OUTWooCommerce left the top 10 (#9 → #12)
▲Kangaroo moved #10 → #7
▼WooCommerce moved #9 → #12
▲Klaviyo moved #11 → #9
▼Marsello moved #8 → #10
▲Shopify moved #2 → #1
▼Smile moved #1 → #2
▼Open Loyalty moved #7 → #8
▲Shopify +9.9pp (44.6% → 54.5%)
▲Yotpo +6.9pp (43.1% → 50%)
▲Antavo +3.2pp (35.4% → 38.6%)
▲Rivo +2.7pp (24.6% → 27.3%)
▲Kangaroo +2.7pp (20% → 22.7%)
▲Klaviyo +2pp (18.5% → 20.5%)
▼WooCommerce -1.8pp (20% → 18.2%)
▼Marsello -1pp (21.5% → 20.5%)

Aug 21, 2026vs Aug 20, 2026

▲Antavo +3.1pp (32.3% → 35.4%)

Aug 20, 2026vs Aug 19, 2026

No change above the noise floor.

Aug 19, 2026vs Aug 18, 2026

No change above the noise floor.

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

▲ INSmile entered the top 10 (#14 → #1)
▼ OUTSmile.io left the ranking (was #1)
▲Smile moved #14 → #1
▲Open Loyalty moved #9 → #7
▲Marsello moved #10 → #8
▼WooCommerce moved #7 → #9
▼Kangaroo moved #8 → #10
▲Shopify moved #3 → #2
▼Yotpo moved #2 → #3
▲Smile +41.6pp (13.8% → 55.4%)
▲Shopify +3.2pp (41.4% → 44.6%)
▲Antavo +3pp (29.3% → 32.3%)
▼WooCommerce -2.4pp (22.4% → 20%)
▼Kangaroo -2.4pp (22.4% → 20%)

Aug 16, 2026vs Aug 15, 2026

Methodology change: extraction rules 4 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲Rivo moved #10 → #6
▼Marsello moved #6 → #10
▼Loyalty Lion moved #1 → #4
▲Smile.io moved #3 → #1
▲WooCommerce moved #9 → #7
▼Open Loyalty moved #7 → #9
▲Shopify moved #4 → #3
▼Loyalty Lion -9.5pp (47.4% → 37.9%)
▲Shopify +7.2pp (34.2% → 41.4%)
▼Marsello -5.6pp (26.3% → 20.7%)
▼Antavo -4.9pp (34.2% → 29.3%)
▼Open Loyalty -3.9pp (26.3% → 22.4%)
▲Smile.io +3.6pp (39.5% → 43.1%)
▲Yotpo +3.6pp (39.5% → 43.1%)
▼WooCommerce -1.3pp (23.7% → 22.4%)
▼Kangaroo -1.3pp (23.7% → 22.4%)

Aug 15, 2026vs Aug 14, 2026

No change above the noise floor.

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202662 sampled answers · window 2026-08-11 – 2026-09-08 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Sep 7, 202662 sampled answers · window 2026-08-10 – 2026-09-07 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Sep 6, 202662 sampled answers · window 2026-08-09 – 2026-09-06 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Sep 5, 202662 sampled answers · window 2026-08-08 – 2026-09-05 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Sep 4, 202662 sampled answers · window 2026-08-07 – 2026-09-04 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Sep 3, 202662 sampled answers · window 2026-08-06 – 2026-09-03 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Sep 2, 202662 sampled answers · window 2026-08-05 – 2026-09-02 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Sep 1, 202662 sampled answers · window 2026-08-04 – 2026-09-01 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Aug 31, 202662 sampled answers · window 2026-08-03 – 2026-08-31 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Aug 30, 202662 sampled answers · window 2026-08-02 – 2026-08-30 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Aug 29, 202662 sampled answers · window 2026-08-01 – 2026-08-29 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Aug 28, 202662 sampled answers · window 2026-07-31 – 2026-08-28 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Aug 27, 202662 sampled answers · window 2026-07-30 – 2026-08-27 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Aug 26, 202662 sampled answers · window 2026-07-29 – 2026-08-26 · rules v7

#1Shopify59.7%
#2Smile51.6%
#3Yotpo46.8%
#4Antavo30.6%
#5Rivo27.4%
#6Klaviyo25.8%
#7Open Loyalty25.8%
#8Loyalty Lion25.8%
#9Yotpo Loyalty14.5%
#10WooCommerce14.5%

Aug 25, 202669 sampled answers · window 2026-07-28 – 2026-08-25 · rules v4-7

#1Shopify60.9%
#2Smile55.1%
#3Yotpo49.3%
#4Antavo33.3%
#5Loyalty Lion31.9%
#6Rivo29%
#7Klaviyo27.5%
#8Open Loyalty26.1%
#9Marsello18.8%
#10Yotpo Loyalty17.4%

Aug 24, 202641 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-7

#1Shopify58.5%
#2Smile51.2%
#3Yotpo46.3%
#4Antavo36.6%
#5Loyalty Lion34.1%
#6Rivo26.8%
#7Marsello22%
#8Kangaroo22%
#9Klaviyo19.5%
#10Open Loyalty19.5%

Aug 23, 202641 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4-7

#1Shopify58.5%
#2Smile51.2%
#3Yotpo46.3%
#4Antavo36.6%
#5Loyalty Lion34.1%
#6Rivo26.8%
#7Marsello22%
#8Kangaroo22%
#9Klaviyo19.5%
#10Open Loyalty19.5%

Aug 22, 202644 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-7

#1Shopify54.5%
#2Smile54.5%
#3Yotpo50%
#4Loyalty Lion38.6%
#5Antavo38.6%
#6Rivo27.3%
#7Kangaroo22.7%
#8Open Loyalty22.7%
#9Klaviyo20.5%
#10Marsello20.5%

Aug 21, 202665 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4-7

#1Smile55.4%
#2Shopify44.6%
#3Yotpo43.1%
#4Loyalty Lion38.5%
#5Antavo35.4%
#6Rivo24.6%
#7Open Loyalty23.1%
#8Marsello21.5%
#9WooCommerce20%
#10Kangaroo20%

Aug 20, 202665 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4-7

#1Smile55.4%
#2Shopify44.6%
#3Yotpo43.1%
#4Loyalty Lion38.5%
#5Antavo32.3%
#6Rivo24.6%
#7Open Loyalty23.1%
#8Marsello21.5%
#9WooCommerce20%
#10Kangaroo20%

Aug 19, 202665 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4-7

#1Smile55.4%
#2Shopify44.6%
#3Yotpo43.1%
#4Loyalty Lion38.5%
#5Antavo32.3%
#6Rivo24.6%
#7Open Loyalty23.1%
#8Marsello21.5%
#9WooCommerce20%
#10Kangaroo20%

Aug 18, 202665 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4-7

#1Smile55.4%
#2Shopify44.6%
#3Yotpo43.1%
#4Loyalty Lion38.5%
#5Antavo32.3%
#6Rivo24.6%
#7Open Loyalty23.1%
#8Marsello21.5%
#9WooCommerce20%
#10Kangaroo20%

Aug 17, 202665 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4-7

#1Smile55.4%
#2Shopify44.6%
#3Yotpo43.1%
#4Loyalty Lion38.5%
#5Antavo32.3%
#6Rivo24.6%
#7Open Loyalty23.1%
#8Marsello21.5%
#9WooCommerce20%
#10Kangaroo20%

Aug 16, 202658 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4-7

#1Smile.io43.1%
#2Yotpo43.1%
#3Shopify41.4%
#4Loyalty Lion37.9%
#5Antavo29.3%
#6Rivo24.1%
#7WooCommerce22.4%
#8Kangaroo22.4%
#9Open Loyalty22.4%
#10Marsello20.7%

Aug 15, 202638 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4

#1Loyalty Lion47.4%
#2Yotpo39.5%
#3Smile.io39.5%
#4Shopify34.2%
#5Antavo34.2%
#6Marsello26.3%
#7Open Loyalty26.3%
#8Kangaroo23.7%
#9WooCommerce23.7%
#10Rivo23.7%

Aug 14, 202638 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4

#1Loyalty Lion47.4%
#2Yotpo39.5%
#3Smile.io39.5%
#4Shopify34.2%
#5Antavo34.2%
#6Marsello26.3%
#7Open Loyalty26.3%
#8Kangaroo23.7%
#9WooCommerce23.7%
#10Rivo23.7%

Read any date directly

Every archived date is machine-readable at /api/index/customer-loyalty-software/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]