AI Index / Customer success platforms / History

Customer success platforms — AI Recommendation History

What AI assistants recommended for customer success platforms, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

No change above the noise floor.

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

No change above the noise floor.

Sep 5, 2026vs Sep 4, 2026

No change above the noise floor.

Sep 4, 2026vs Sep 3, 2026

No change above the noise floor.

Sep 3, 2026vs Sep 2, 2026

▲Intercom moved #10 → #9
▼HubSpot Service Hub moved #9 → #10
▼Vitally -2.9pp (66.7% → 63.8%)
▼ChurnZero -2.4pp (76.5% → 74.1%)
▼Custify -2.2pp (60.8% → 58.6%)
▼Planhat -1.9pp (58.8% → 56.9%)
▼HubSpot Service Hub -1.9pp (15.7% → 13.8%)
▲ClientSuccess +1.6pp (29.4% → 31%)

Sep 2, 2026vs Sep 1, 2026

▲ INIntercom entered the top 10 (#12 → #10)
▼ OUTXGBoost left the top 10 (#10 → #17)
▼XGBoost moved #10 → #17
▲Gainsight moved #5 → #2
▲Intercom moved #12 → #10
▼Vitally moved #2 → #3
▼Custify moved #3 → #4
▼Planhat moved #4 → #5
▼Planhat -6.4pp (65.2% → 58.8%)
▲Gainsight +5.8pp (60.9% → 66.7%)
▼Custify -4.4pp (65.2% → 60.8%)
▲ClientSuccess +3.3pp (26.1% → 29.4%)
▲Totango +3.2pp (47.8% → 51%)
▼XGBoost -3.2pp (13% → 9.8%)
▲HubSpot Service Hub +2.7pp (13% → 15.7%)
▼ChurnZero -1.8pp (78.3% → 76.5%)
▲Vitally +1.5pp (65.2% → 66.7%)

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

No change above the noise floor.

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

No change above the noise floor.

Aug 28, 2026vs Aug 27, 2026

No change above the noise floor.

Aug 27, 2026vs Aug 26, 2026

No change above the noise floor.

Aug 26, 2026vs Aug 25, 2026

No change above the noise floor.

Aug 25, 2026vs Aug 24, 2026

No change above the noise floor.

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

Methodology change: extraction rules 4-7 → 5-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INHubSpot Service Hub entered the top 10 (#16 → #9)
▲ INXGBoost entered the top 10 (#17 → #10)
▼ OUTZendesk left the top 10 (#9 → #11)
▼ OUTIntercom left the top 10 (#10 → #12)
▲HubSpot Service Hub moved #16 → #9
▲XGBoost moved #17 → #10
▲Custify moved #5 → #3
▼Gainsight moved #3 → #5
▼Zendesk moved #9 → #11
▼Intercom moved #10 → #12
▼Gainsight -6.7pp (67.6% → 60.9%)
▼Totango -6.3pp (54.1% → 47.8%)
▼ClientSuccess -6.3pp (32.4% → 26.1%)
▼Zendesk -5.9pp (18.9% → 13%)
▼Vitally -5.1pp (70.3% → 65.2%)
▲XGBoost +4.9pp (8.1% → 13%)
▼HubSpot CRM -4.2pp (21.6% → 17.4%)
▼Intercom -3.2pp (16.2% → 13%)
▼Custify -2.4pp (67.6% → 65.2%)
▼Planhat -2.4pp (67.6% → 65.2%)
▲HubSpot Service Hub +2.2pp (10.8% → 13%)

Aug 22, 2026vs Aug 21, 2026

▲ INIntercom entered the top 10 (#12 → #10)
▼ OUTUserpilot left the top 10 (#10 → #15)
▼Userpilot moved #10 → #15
▲Vitally moved #5 → #2
▲Intercom moved #12 → #10
▼Gainsight moved #2 → #3
▼Planhat moved #3 → #4
▼Custify moved #4 → #5
▲Vitally +6.7pp (63.6% → 70.3%)
▲ChurnZero +3.4pp (75% → 78.4%)
▲Zendesk +3pp (15.9% → 18.9%)
▼Userpilot -2.8pp (13.6% → 10.8%)
▲Intercom +2.6pp (13.6% → 16.2%)
▲Custify +1.7pp (65.9% → 67.6%)
▲HubSpot CRM +1.1pp (20.5% → 21.6%)

Aug 21, 2026vs Aug 20, 2026

▲ INZendesk entered the top 10 (#11 → #9)
▼ OUTIntercom left the top 10 (#9 → #12)
▼Intercom moved #9 → #12
▲Zendesk moved #11 → #9
▼Intercom -6pp (19.6% → 13.6%)
▼HubSpot CRM -5pp (25.5% → 20.5%)
▼Totango -4.3pp (58.8% → 54.5%)
▼Userpilot -4pp (17.6% → 13.6%)
▼ClientSuccess -3.5pp (35.3% → 31.8%)
▼Vitally -3.1pp (66.7% → 63.6%)
▼Custify -2.7pp (68.6% → 65.9%)
▼Gainsight -2.4pp (70.6% → 68.2%)
▼ChurnZero -1.5pp (76.5% → 75%)

Aug 20, 2026vs Aug 19, 2026

No change above the noise floor.

Aug 19, 2026vs Aug 18, 2026

▲ INIntercom entered the top 10 (#12 → #9)
▼ OUTHubSpot Service Hub left the top 10 (#10 → #12)
▲Intercom moved #12 → #9
▼Vitally moved #3 → #5
▼HubSpot Service Hub moved #10 → #12
▲Planhat moved #4 → #3
▲Custify moved #5 → #4
▲ClientSuccess moved #8 → #7
▼HubSpot CRM moved #7 → #8
▼Userpilot moved #9 → #10
▼HubSpot CRM -13.4pp (38.9% → 25.5%)
▼Vitally -5.5pp (72.2% → 66.7%)
▼Userpilot -4.6pp (22.2% → 17.6%)
▼Gainsight -4.4pp (75% → 70.6%)
▼HubSpot Service Hub -4.4pp (18.1% → 13.7%)
▲Intercom +4.3pp (15.3% → 19.6%)
▼Totango -3.7pp (62.5% → 58.8%)
▲Custify +1.9pp (66.7% → 68.6%)
▼ChurnZero -1.3pp (77.8% → 76.5%)

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

No change above the noise floor.

Aug 16, 2026vs Aug 15, 2026

No change above the noise floor.

Aug 15, 2026vs Aug 14, 2026

No change above the noise floor.

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202658 sampled answers · window 2026-08-11 – 2026-09-08 · rules v5-7

#1ChurnZero74.1%
#2Gainsight67.2%
#3Vitally63.8%
#4Custify58.6%
#5Planhat56.9%
#6Totango51.7%
#7ClientSuccess31%
#8HubSpot CRM17.2%
#9Intercom13.8%
#10HubSpot Service Hub13.8%

Sep 7, 202658 sampled answers · window 2026-08-10 – 2026-09-07 · rules v5-7

#1ChurnZero74.1%
#2Gainsight67.2%
#3Vitally63.8%
#4Custify58.6%
#5Planhat56.9%
#6Totango51.7%
#7ClientSuccess31%
#8HubSpot CRM17.2%
#9Intercom13.8%
#10HubSpot Service Hub13.8%

Sep 6, 202658 sampled answers · window 2026-08-09 – 2026-09-06 · rules v5-7

#1ChurnZero74.1%
#2Gainsight67.2%
#3Vitally63.8%
#4Custify58.6%
#5Planhat56.9%
#6Totango51.7%
#7ClientSuccess31%
#8HubSpot CRM17.2%
#9Intercom13.8%
#10HubSpot Service Hub13.8%

Sep 5, 202658 sampled answers · window 2026-08-08 – 2026-09-05 · rules v5-7

#1ChurnZero74.1%
#2Gainsight67.2%
#3Vitally63.8%
#4Custify58.6%
#5Planhat56.9%
#6Totango51.7%
#7ClientSuccess31%
#8HubSpot CRM17.2%
#9Intercom13.8%
#10HubSpot Service Hub13.8%

Sep 4, 202658 sampled answers · window 2026-08-07 – 2026-09-04 · rules v5-7

#1ChurnZero74.1%
#2Gainsight67.2%
#3Vitally63.8%
#4Custify58.6%
#5Planhat56.9%
#6Totango51.7%
#7ClientSuccess31%
#8HubSpot CRM17.2%
#9Intercom13.8%
#10HubSpot Service Hub13.8%

Sep 3, 202658 sampled answers · window 2026-08-06 – 2026-09-03 · rules v5-7

#1ChurnZero74.1%
#2Gainsight67.2%
#3Vitally63.8%
#4Custify58.6%
#5Planhat56.9%
#6Totango51.7%
#7ClientSuccess31%
#8HubSpot CRM17.2%
#9Intercom13.8%
#10HubSpot Service Hub13.8%

Sep 2, 202651 sampled answers · window 2026-08-05 – 2026-09-02 · rules v5-7

#1ChurnZero76.5%
#2Gainsight66.7%
#3Vitally66.7%
#4Custify60.8%
#5Planhat58.8%
#6Totango51%
#7ClientSuccess29.4%
#8HubSpot CRM17.6%
#9HubSpot Service Hub15.7%
#10Intercom13.7%

Sep 1, 202623 sampled answers · window 2026-08-04 – 2026-09-01 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 31, 202623 sampled answers · window 2026-08-03 – 2026-08-31 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 30, 202623 sampled answers · window 2026-08-02 – 2026-08-30 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 29, 202623 sampled answers · window 2026-08-01 – 2026-08-29 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 28, 202623 sampled answers · window 2026-07-31 – 2026-08-28 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 27, 202623 sampled answers · window 2026-07-30 – 2026-08-27 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 26, 202623 sampled answers · window 2026-07-29 – 2026-08-26 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 25, 202623 sampled answers · window 2026-07-28 – 2026-08-25 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 24, 202623 sampled answers · window 2026-07-27 – 2026-08-24 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 23, 202623 sampled answers · window 2026-07-26 – 2026-08-23 · rules v5-7

#1ChurnZero78.3%
#2Vitally65.2%
#3Custify65.2%
#4Planhat65.2%
#5Gainsight60.9%
#6Totango47.8%
#7ClientSuccess26.1%
#8HubSpot CRM17.4%
#9HubSpot Service Hub13%
#10XGBoost13%

Aug 22, 202637 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-7

#1ChurnZero78.4%
#2Vitally70.3%
#3Gainsight67.6%
#4Planhat67.6%
#5Custify67.6%
#6Totango54.1%
#7ClientSuccess32.4%
#8HubSpot CRM21.6%
#9Zendesk18.9%
#10Intercom16.2%

Aug 21, 202644 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4-7

#1ChurnZero75%
#2Gainsight68.2%
#3Planhat68.2%
#4Custify65.9%
#5Vitally63.6%
#6Totango54.5%
#7ClientSuccess31.8%
#8HubSpot CRM20.5%
#9Zendesk15.9%
#10Userpilot13.6%

Aug 20, 202651 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4-7

#1ChurnZero76.5%
#2Gainsight70.6%
#3Planhat68.6%
#4Custify68.6%
#5Vitally66.7%
#6Totango58.8%
#7ClientSuccess35.3%
#8HubSpot CRM25.5%
#9Intercom19.6%
#10Userpilot17.6%

Aug 19, 202651 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4-7

#1ChurnZero76.5%
#2Gainsight70.6%
#3Planhat68.6%
#4Custify68.6%
#5Vitally66.7%
#6Totango58.8%
#7ClientSuccess35.3%
#8HubSpot CRM25.5%
#9Intercom19.6%
#10Userpilot17.6%

Aug 18, 202672 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4-7

#1ChurnZero77.8%
#2Gainsight75%
#3Vitally72.2%
#4Planhat69.4%
#5Custify66.7%
#6Totango62.5%
#7HubSpot CRM38.9%
#8ClientSuccess36.1%
#9Userpilot22.2%
#10HubSpot Service Hub18.1%

Aug 17, 202672 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4-7

#1ChurnZero77.8%
#2Gainsight75%
#3Vitally72.2%
#4Planhat69.4%
#5Custify66.7%
#6Totango62.5%
#7HubSpot CRM38.9%
#8ClientSuccess36.1%
#9Userpilot22.2%
#10HubSpot Service Hub18.1%

Aug 16, 202672 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4-7

#1ChurnZero77.8%
#2Gainsight75%
#3Vitally72.2%
#4Planhat69.4%
#5Custify66.7%
#6Totango62.5%
#7HubSpot CRM38.9%
#8ClientSuccess36.1%
#9Userpilot22.2%
#10HubSpot Service Hub18.1%

Aug 15, 202672 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4-7

#1ChurnZero77.8%
#2Gainsight75%
#3Vitally72.2%
#4Planhat69.4%
#5Custify66.7%
#6Totango62.5%
#7HubSpot CRM38.9%
#8ClientSuccess36.1%
#9Userpilot22.2%
#10HubSpot Service Hub18.1%

Aug 14, 202672 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4-7

#1ChurnZero77.8%
#2Gainsight75%
#3Vitally72.2%
#4Planhat69.4%
#5Custify66.7%
#6Totango62.5%
#7HubSpot CRM38.9%
#8ClientSuccess36.1%
#9Userpilot22.2%
#10HubSpot Service Hub18.1%

Read any date directly

Every archived date is machine-readable at /api/index/customer-success-platforms/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]