What AI assistants actually recommend when buyers ask about customer success platforms — measured weekly across 5 engines, published as open data.
Updated 2026-08-04 · 49 sampled answers · rolling 4-week window · methodology
Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.
Sample: 49 AI answers · Window: Jul 7, 2026 – Aug 4, 2026 (4-week rolling) · trend vs prior 4 weeks (27 answers)
Across 49 sampled AI answers from 5 engines, Gainsight is recommended most often — appearing in 81.6% of recommendations, followed by ChurnZero (77.6%) and Vitally (75.5%).
This is a measurement of share of voice across 5 AI engines — not an editorial pick. See the full ranking below.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Gainsight gainsight.com Best for: AI recommends Gainsight most when buyers ask “best customer success platforms for SaaS companies” (100% of those answers) | 81.6% 95% CI 68.6–90% 40 mentions · avg pos 3.7 first pick 45% | — | GROK 85.7%GEMINI 85.7%CHATGPT 85.7%CLAUDE 71.4%PERPLEXITY 78.6% | Claim |
| 2 | ChurnZero churnzero.net Best for: AI recommends ChurnZero most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (100% of those answers) | 77.6% 95% CI 64.1–87% 38 mentions · avg pos 6.7 first pick 7.9% | — | GROK 85.7%GEMINI 78.6%CHATGPT 85.7%CLAUDE 57.1%PERPLEXITY 78.6% | Claim |
| 3 | Vitally vitally.io Best for: AI recommends Vitally most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (100% of those answers) | 75.5% 95% CI 61.9–85.4% 37 mentions · avg pos 7.3 first pick 8.1% | — | GROK 85.7%GEMINI 78.6%CHATGPT 85.7%CLAUDE 28.6%PERPLEXITY 85.7% | Claim |
| 4 | Planhat planhat.com Best for: AI recommends Planhat most when buyers ask “what should I use to manage my customer success team and track account health” (100% of those answers) | 71.4% 95% CI 57.6–82.2% 35 mentions · avg pos 9.7 first pick 5.7% | — | GROK 71.4%GEMINI 78.6%CHATGPT 85.7%CLAUDE 71.4%PERPLEXITY 57.1% | Claim |
| 5 | Totango totango.com Best for: AI recommends Totango most when buyers ask “best tools for tracking customer health scores and reducing churn” (100% of those answers) | 69.4% 95% CI 55.5–80.5% 34 mentions · avg pos 9.8 first pick 2.9% | — | GROK 85.7%GEMINI 71.4%CHATGPT 71.4%CLAUDE 57.1%PERPLEXITY 64.3% | Claim |
| 6 | Custify custify.com Best for: AI recommends Custify most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (100% of those answers) | 67.3% 95% CI 53.4–78.8% 33 mentions · avg pos 9.6 first pick 3% | — | GROK 85.7%GEMINI 78.6%CHATGPT 42.9%CLAUDE 57.1%PERPLEXITY 64.3% | Claim |
| 7 | HubSpot CRM hubspot.com Best for: AI recommends HubSpot CRM most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (87.5% of those answers) | 49% 95% CI 35.6–62.5% 24 mentions · avg pos 13 first pick 0% | — | GROK 57.1%GEMINI 35.7%CHATGPT 85.7%CLAUDE 14.3%PERPLEXITY 57.1% | Claim |
| 8 | ClientSuccess clientsuccess.com Best for: AI recommends ClientSuccess most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (87.5% of those answers) | 40.8% 95% CI 28.2–54.8% 20 mentions · avg pos 8.4 first pick 0% | — | GROK 57.1%GEMINI 64.3%CLAUDE 28.6%PERPLEXITY 35.7% | Claim |
| 9 | Userpilot userpilot.com Best for: AI recommends Userpilot most when buyers ask “best customer success platforms for SaaS companies” (87.5% of those answers) | 30.6% 95% CI 19.5–44.5% 15 mentions · avg pos 7.7 first pick 0% | — | GROK 42.9%GEMINI 28.6%CLAUDE 28.6%PERPLEXITY 42.9% | Claim |
| 10 | Zapier AI zapier.com Best for: AI recommends Zapier AI most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (62.5% of those answers) | 22.4% 95% CI 13–35.9% 11 mentions · avg pos 12.8 first pick 0% | — | GROK 57.1%CHATGPT 42.9%PERPLEXITY 28.6% | Claim |
| 11 | HubSpot Service Hub Best for: AI recommends HubSpot Service Hub most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (37.5% of those answers) | 20.4% 95% CI 11.5–33.6% 10 mentions · avg pos 12.4 first pick 0% | — | GROK 28.6%GEMINI 28.6%CHATGPT 28.6%CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 12 | CATALYST omnipress.com Best for: AI recommends CATALYST most when buyers ask “best customer success platforms for SaaS companies” (75% of those answers) | 18.4% 95% CI 10–31.4% 9 mentions · avg pos 7 first pick 0% | — | GROK 14.3%GEMINI 7.1%CHATGPT 28.6%CLAUDE 28.6%PERPLEXITY 21.4% | Claim |
| 13 | Zendesk zendesk.com Best for: AI recommends Zendesk most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (50% of those answers) | 18.4% 95% CI 10–31.4% 9 mentions · avg pos 8.8 first pick 11.1% | — | GROK 14.3%GEMINI 42.9%PERPLEXITY 14.3% | Claim |
| 14 | Intercom intercom.com Best for: AI recommends Intercom most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (37.5% of those answers) | 16.3% 95% CI 8.5–29% 8 mentions · avg pos 10.3 first pick 25% | — | GROK 57.1%GEMINI 21.4%PERPLEXITY 7.1% | Claim |
| 15 | Customerscore.io customerscore.io Best for: AI recommends Customerscore.io most when buyers ask “best tools for tracking customer health scores and reducing churn” (62.5% of those answers) | 14.3% 95% CI 7.1–26.7% 7 mentions · avg pos 5.3 first pick 28.6% | — | GROK 28.6%GEMINI 21.4%PERPLEXITY 14.3% | Claim |
| 16 | Velaris Best for: AI recommends Velaris most when buyers ask “best customer success platforms for SaaS companies” (37.5% of those answers) | 14.3% 95% CI 7.1–26.7% 7 mentions · avg pos 6 first pick 28.6% | — | GEMINI 21.4%CHATGPT 14.3%CLAUDE 14.3%PERPLEXITY 14.3% | Claim |
| 17 | Slack slack.com Best for: AI recommends Slack most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (50% of those answers) | 14.3% 95% CI 7.1–26.7% 7 mentions · avg pos 12.8 first pick 28.6% | — | GROK 42.9%GEMINI 21.4%PERPLEXITY 7.1% | Claim |
| 18 | Gong gong.io Best for: AI recommends Gong most when buyers ask “how do I predict and prevent customer churn before it happens” (37.5% of those answers) | 12.2% 95% CI 5.7–24.2% 6 mentions · avg pos 8.7 first pick 0% | — | GROK 14.3%GEMINI 14.3%PERPLEXITY 21.4% | Claim |
| 19 | Coworker AI coworker.ai Best for: AI recommends Coworker AI most when buyers ask “best customer success platforms for SaaS companies” (50% of those answers) | 12.2% 95% CI 5.7–24.2% 6 mentions · avg pos 17 first pick 0% | — | GROK 42.9%PERPLEXITY 21.4% | Claim |
| 20 | Trello trello.com Best for: AI recommends Trello most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (62.5% of those answers) | 12.2% 95% CI 5.7–24.2% 6 mentions · avg pos 17.5 first pick 0% | — | GROK 14.3%GEMINI 14.3%PERPLEXITY 21.4% | Claim |
| 21 | Crescendo.ai crescendo.ai Best for: AI recommends Crescendo.ai most when buyers ask “best customer success platforms for SaaS companies” (75% of those answers) | 10.2% 95% CI 4.4–21.8% 5 mentions · avg pos 5.3 first pick 0% | — | GROK 14.3%GEMINI 7.1%PERPLEXITY 21.4% | Claim |
| 22 | Mixpanel mixpanel.com Best for: AI recommends Mixpanel most when buyers ask “best tools for tracking customer health scores and reducing churn” (37.5% of those answers) | 10.2% 95% CI 4.4–21.8% 5 mentions · avg pos 22.3 first pick 0% | — | GEMINI 7.1%CHATGPT 28.6%CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 23 | Pylon usepylon.com Best for: AI recommends Pylon most when buyers ask “what should I use to manage my customer success team and track account health” (62.5% of those answers) | 8.2% 95% CI 3.2–19.2% 4 mentions · avg pos 5 first pick 0% | — | GROK 14.3%PERPLEXITY 21.4% | Claim |
| 24 | Freshdesk freshdesk.com Best for: AI recommends Freshdesk most when buyers ask “affordable alternatives to expensive enterprise customer success platforms” (37.5% of those answers) | 8.2% 95% CI 3.2–19.2% 4 mentions · avg pos 9.3 first pick 0% | — | GEMINI 14.3%CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 25 | Perspective getperspective.ai Best for: AI recommends Perspective most when buyers ask “customer success platforms for high-touch enterprise vs low-touch SMB SaaS models” (50% of those answers) | 8.2% 95% CI 3.2–19.2% 4 mentions · avg pos 10 first pick 0% | — | CHATGPT 28.6%PERPLEXITY 14.3% | Claim |
| 26 | Amplitude amplitude.com Best for: AI recommends Amplitude most when buyers ask “best tools for tracking customer health scores and reducing churn” (37.5% of those answers) | 8.2% 95% CI 3.2–19.2% 4 mentions · avg pos 22.3 first pick 0% | — | GEMINI 7.1%CHATGPT 28.6%CLAUDE 14.3% | Claim |
| 27 | Pendo pendo.io | 8.2% 95% CI 3.2–19.2% 4 mentions · avg pos 29 first pick 0% | — | GEMINI 7.1%CHATGPT 14.3%PERPLEXITY 14.3% | Claim |
| 28 | Appcues appcues.com Best for: AI recommends Appcues most when buyers ask “customer success platforms for high-touch enterprise vs low-touch SMB SaaS models” (37.5% of those answers) | 6.1% 95% CI 2.1–16.5% 3 mentions · avg pos 4 first pick 33.3% | — | GROK 28.6%PERPLEXITY 7.1% | Claim |
| 29 | EverAfter everafter.ai Best for: AI recommends EverAfter most when buyers ask “customer success platforms for high-touch enterprise vs low-touch SMB SaaS models” (37.5% of those answers) | 6.1% 95% CI 2.1–16.5% 3 mentions · avg pos 7 first pick 0% | — | GROK 28.6%PERPLEXITY 7.1% | Claim |
| 30 | Zoho zoho.com | 6.1% 95% CI 2.1–16.5% 3 mentions · avg pos 7.3 first pick 0% | — | GEMINI 21.4% | Claim |
| 31 | Akita | 6.1% 95% CI 2.1–16.5% 3 mentions · avg pos 12.3 first pick 0% | — | GROK 14.3%GEMINI 14.3% | Claim |
| 32 | XGBoost xgboost.readthedocs.io Best for: AI recommends XGBoost most when buyers ask “how do I predict and prevent customer churn before it happens” (37.5% of those answers) | 6.1% 95% CI 2.1–16.5% 3 mentions · avg pos 12.7 first pick 0% | — | GROK 14.3%CHATGPT 14.3%CLAUDE 14.3% | Claim |
| 33 | Airtable airtable.com | 6.1% 95% CI 2.1–16.5% 3 mentions · avg pos 29.5 first pick 0% | — | CHATGPT 28.6%PERPLEXITY 7.1% | Claim |
| 34 | Oliv oliv.ai | 4.1% 95% CI 1.1–13.7% 2 mentions · avg pos 4 first pick 0% | — | GROK 14.3%GEMINI 7.1% | Claim |
| 35 | TeamSupport teamsupport.com | 4.1% 95% CI 1.1–13.7% 2 mentions · avg pos 5 first pick 0% | — | PERPLEXITY 14.3% | Claim |
| 36 | SHAP | 4.1% 95% CI 1.1–13.7% 2 mentions · avg pos 8 first pick 0% | — | GROK 14.3%CHATGPT 14.3% | Claim |
| 37 | Asana asana.com | 4.1% 95% CI 1.1–13.7% 2 mentions · avg pos 13 first pick 0% | — | GEMINI 7.1%PERPLEXITY 7.1% | Claim |
| 38 | LightGBM Best for: AI recommends LightGBM most when buyers ask “how do I predict and prevent customer churn before it happens” (37.5% of those answers) | 4.1% 95% CI 1.1–13.7% 2 mentions · avg pos 15 first pick 0% | — | CHATGPT 14.3%CLAUDE 14.3% | Claim |
| 39 | Excel | 4.1% 95% CI 1.1–13.7% 2 mentions · avg pos 17.5 first pick 0% | — | GEMINI 14.3% | Claim |
| 40 | Typeform typeform.com | 4.1% 95% CI 1.1–13.7% 2 mentions · avg pos 20.5 first pick 0% | — | GEMINI 14.3% | Claim |
| 41 | Paddle paddle.com | 4.1% 95% CI 1.1–13.7% 2 mentions first pick 0% | — | PERPLEXITY 14.3% | Claim |
| 42 | Factors.ai factors.ai | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 1 first pick 100% | — | GROK 14.3% | Claim |
| 43 | Otter otter.ai | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 1 first pick 100% | — | CLAUDE 14.3% | Claim |
| 44 | Oliv AI | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 6 first pick 0% | — | GEMINI 7.1% | Claim |
| 45 | Vendr vendr.com | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 6 first pick 0% | — | GROK 14.3% | Claim |
| 46 | CustomerGauge customergauge.com | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 7 first pick 0% | — | GROK 14.3% | Claim |
| 47 | Python python.org | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 8 first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 48 | Braze braze.com | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 11 first pick 0% | — | GROK 14.3% | Claim |
| 49 | TTEC ttec.com | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 11 first pick 0% | — | GROK 14.3% | Claim |
| 50 | SmartKarrot | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 12 first pick 0% | — | GEMINI 7.1% | Claim |
| 51 | SuperOffice superoffice.com | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 15 first pick 0% | — | GROK 14.3% | Claim |
| 52 | Outreach Sales AI outreach.ai | 2% 95% CI 0.4–10.7% 1 mentions · avg pos 16 first pick 0% | — | GROK 14.3% | Claim |
| 53 | Fungies fungies.io | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 54 | GuideFlow guideflow.com | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 55 | InMoment inmoment.com | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 56 | OnRamp onramp.us | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 57 | Sigma sigmacomputing.com | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 58 | Stripe stripe.com | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 59 | Successifier successifier.com | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 60 | UXArmy uxarmy.com | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 61 | eWebinar ewebinar.com | 2% 95% CI 0.4–10.7% 1 mentions first pick 0% | — | PERPLEXITY 7.1% | Claim |
Reading the numbers: Share is a point estimate on 49 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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