What AI assistants actually recommend when buyers ask about customer success platforms — measured on a rolling 4-week window across 5 engines, published as open data.
Updated 2026-10-13 · 25 sampled answers · rolling 4-week window · methodology
Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.
Measured by Orbatormethodology owner Henrik Tellewindow ends Oct 13, 2026
Sample: 25 AI answers · Window: Sep 15, 2026 – Oct 13, 2026 (4-week rolling) · trend vs prior 4 weeks (35 answers)
Samples by engine: GROK 5 (last run Sep 30, 2026) · GEMINI 5 (last run Sep 30, 2026) · CHATGPT 5 (last run Sep 30, 2026) · CLAUDE 5 (last run Sep 30, 2026) · PERPLEXITY 5 (last run Sep 30, 2026 — stalest)
How these numbers are made: sampling design · prompt provenance · what counts as a mention · what we cannot see
On the record: This ranking is frozen as a dated snapshot every day. View this category's history to see what entered and left the ranking and when, or read what the engines actually said on a given day.
Across 25 sampled AI answers from 5 engines, Vitally is recommended most often — appearing in 72% of recommendations, followed by Planhat (64%) and Gainsight (64%).
This is a measurement of share of voice across 5 AI engines — not an editorial pick. See the full ranking below.
Orbator asked Grok, Gemini, ChatGPT, Claude and Perplexity buyer questions about customer success platforms and sampled 25 answers between Sep 15, 2026 and Oct 13, 2026. Recommendation share counts the answers that recommended or listed a product, so a passing mention or a warning adds nothing to it. A category publishes once it holds at least 20 independently sampled answers in the window. Read the full methodology or download this ranking as CSV.
Buyer prompts in this window split five ways, and the leaders change with the question. For the 18 runs tagged best_in_category, ChurnZero, Gainsight and Vitally each led with 94.4% recommended. Problem-solving prompts, 17 runs, went to ChurnZero at 52.9% recommended, with Gainsight at 47.1% and Custify at 41.2%. Buyers asking for cheaper substitutes landed somewhere else: across 9 alternatives runs, Custify led at 88.9% recommended, ahead of Vitally at 66.7%. The 9 recommendation runs about playbooks and automation put ChurnZero at 100% recommended and Gainsight at 77.8%. High-touch versus low-touch comparison prompts, only 5 runs, had Gainsight and Vitally tied at 80% recommended.
No product in the top five carries a pricing fact in this snapshot, so cost is not something the measured answers settle. Match your shortlist to the prompt closest to your own question.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | vitally.io | 72% 95% CI 52.4–85.7% 18 mentions · avg pos 6.4 first pick 11.1% | — | GROK 100%GEMINI 80%CHATGPT 80%CLAUDE 80%PERPLEXITY 20% | Claim |
| 2 | planhat.com | 64% 95% CI 44.5–79.8% 16 mentions · avg pos 5.4 first pick 18.8% | — | GROK 60%GEMINI 60%CHATGPT 60%CLAUDE 60%PERPLEXITY 80% | Claim |
| 3 | gainsight.com | 64% 95% CI 44.5–79.8% 16 mentions · avg pos 5.6 first pick 25% | — | GROK 60%GEMINI 60%CHATGPT 80%CLAUDE 60%PERPLEXITY 60% | Claim |
| 4 | churnzero.net | 64% 95% CI 44.5–79.8% 16 mentions · avg pos 6.1 first pick 6.3% | — | GROK 80%GEMINI 60%CHATGPT 60%CLAUDE 60%PERPLEXITY 60% | Claim |
| 5 | totango.com | 64% 95% CI 44.5–79.8% 16 mentions · avg pos 6.7 first pick 0% | — | GROK 100%GEMINI 100%CLAUDE 40%PERPLEXITY 80% | Claim |
| 6 | custify.com | 64% 95% CI 44.5–79.8% 16 mentions · avg pos 6.9 first pick 18.8% | — | GROK 80%GEMINI 80%CHATGPT 40%CLAUDE 80%PERPLEXITY 40% | Claim |
| 7 | clientsuccess.com | 56% 95% CI 37.1–73.3% 14 mentions · avg pos 9.9 first pick 0% | — | GROK 80%GEMINI 80%CHATGPT 20%CLAUDE 80%PERPLEXITY 20% | Claim |
| 8 | hubspot.com | 32% 95% CI 17.2–51.6% 8 mentions · avg pos 6 first pick 0% | — | GROK 20%GEMINI 40%CHATGPT 60%PERPLEXITY 40% | Claim |
| 9 | omnipress.com | 24% 95% CI 11.5–43.4% 6 mentions · avg pos 7.6 first pick 16.7% | — | GROK 60%GEMINI 20%CLAUDE 20%PERPLEXITY 20% | Claim |
| 10 | velaris.io | 20% 95% CI 8.9–39.1% 5 mentions · avg pos 6.3 first pick 0% | — | GROK 40%GEMINI 60% | Claim |
| 11 | HubSpot Service Hub | 20% 95% CI 8.9–39.1% 5 mentions · avg pos 8.4 first pick 20% | — | GROK 40%GEMINI 40%CLAUDE 20% | Claim |
| 12 | Akita | 12% 95% CI 4.2–30% 3 mentions · avg pos 3 first pick 33.3% | — | GROK 20%GEMINI 20%CLAUDE 20% | Claim |
| 13 | freshdesk.com | 12% 95% CI 4.2–30% 3 mentions · avg pos 4.5 first pick 0% | — | GEMINI 40%CLAUDE 20% | Claim |
| 14 | oliv.ai | 8% 95% CI 2.2–25% 2 mentions · avg pos 3.5 first pick 50% | — | GROK 20%GEMINI 20% | Claim |
| 15 | ZapScale | 8% 95% CI 2.2–25% 2 mentions · avg pos 6 first pick 0% | — | GEMINI 20%PERPLEXITY 20% | Claim |
| 16 | customerscore.io | 8% 95% CI 2.2–25% 2 mentions · avg pos 11.5 first pick 0% | — | GROK 20%GEMINI 20% | Claim |
| 17 | intercom.com | 8% 95% CI 2.2–25% 2 mentions · avg pos 13 first pick 0% | — | GROK 20%CLAUDE 20% | Claim |
| 18 | SmartKarrot | 8% 95% CI 2.2–25% 2 mentions · avg pos 13.5 first pick 0% | — | GROK 20%PERPLEXITY 20% | Claim |
| 19 | slack.com | 8% 95% CI 2.2–25% 2 mentions · avg pos 21 first pick 0% | — | GROK 20%CLAUDE 20% | Claim |
| 20 | clickreach.io | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 2 first pick 0% | — | CHATGPT 20% | Claim |
| 21 | guideflow.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 3 first pick 0% | — | PERPLEXITY 20% | Claim |
| 22 | zoho.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 4 first pick 0% | — | CLAUDE 20% | Claim |
| 23 | userpilot.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 5 first pick 0% | — | PERPLEXITY 20% | Claim |
| 24 | appcues.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 6 first pick 0% | — | GROK 20% | Claim |
| 25 | pendo.io | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 6 first pick 0% | — | GROK 20% | Claim |
| 26 | skalin.io | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 7 first pick 0% | — | GROK 20% | Claim |
| 27 | userflow.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 8 first pick 0% | — | GROK 20% | Claim |
| 28 | asana.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 10 first pick 0% | — | GEMINI 20% | Claim |
| 29 | monday.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 10 first pick 0% | — | GEMINI 20% | Claim |
| 30 | trello.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 10 first pick 0% | — | GEMINI 20% | Claim |
| 31 | zapier.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 12 first pick 0% | — | GROK 20% | Claim |
| 32 | Excel | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 20 first pick 0% | — | GEMINI 20% | Claim |
| 33 | getperspective.ai | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 20 first pick 0% | — | GROK 20% | Claim |
| 34 | amplitude.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 23 first pick 0% | — | GROK 20% | Claim |
| 35 | mixpanel.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 23 first pick 0% | — | GROK 20% | Claim |
| 36 | stripe.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 23 first pick 0% | — | GROK 20% | Claim |
| 37 | zendesk.com | 4% 95% CI 0.7–19.5% 1 mentions · avg pos 23 first pick 0% | — | GROK 20% | Claim |
| 38 | salesforce.com | 4% 95% CI 0.7–19.5% 1 mentions first pick 0% | — | CHATGPT 20% | Claim |
Reading the numbers: Share is a point estimate on 25 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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Head-to-head pages for products ranked in Customer success platforms. Each one sets out sourced facts side by side, plus which product AI assistants recommend more, engine by engine.
ChurnZero ranks first with a recommendation share of 74.1% of 58 sampled answers in the 4-week window to 2026-09-05. It was recommended in every one of the 9 runs for "best customer success platforms for SaaS companies". Its mention breakdown shows 33 runs recommended against 10 listed. Engine spread runs from 85.7% of Grok's 7 answers down to 61.5% of Claude's 13 answers.
Gainsight ranks second at 67.2% (n = 58), also recommended in all 9 runs of the SaaS best-in-category prompt. The breakdown shows 30 recommended and 9 listed. Its highest engine was Grok at 85.7% of 7 answers, its lowest Gemini at 50% of 12 answers.
Vitally ranks third at 63.8% (n = 58), recommended in all 9 runs of the same SaaS prompt. 29 runs recommended, 8 listed. Grok recommended it in 85.7% of 7 answers, Claude in 46.2% of 13.
Custify ranks fourth at 58.6% (n = 58), and was recommended in all 9 runs asking for affordable alternatives to expensive enterprise platforms. That is a narrow prompt, so buyers shopping the enterprise end have thinner evidence here. 22 recommended, 12 listed. Grok 71.4% of 7 answers, ChatGPT 30.8% of 13.
Planhat ranks fifth at 56.9% (n = 58), recommended in all 9 runs of "best tools for tracking customer health scores and reducing churn". 22 recommended, 11 listed. ChatGPT 76.9% of 13 answers, Claude and Perplexity both 46.2%.
Four of the five engines converged on the same name. Claude recommended ChurnZero most among the top five across its 13 answers. Gemini did the same across 12 answers, Grok across 7, ChatGPT across 13. Perplexity was the exception, recommending Gainsight most among the top five across its 13 answers.
The widest gap belongs to Custify. ChatGPT recommended it in 30.8% of its 13 answers; Grok recommended it in 71.4% of its 7. That is a spread of 40.6 points, the largest in the top five. A buyer who checks only one assistant will get a materially different read on Custify depending on which one. Grok's 7 answers is the smallest run count of any engine in this window, so its shares rest on fewer observations than the others.
This is the first measured window on record for customer success platforms. It covers 2026-08-08 to 2026-09-05, 28 days, with 58 sampled answers across five engines. There is no prior window to compare against, so no product entered or left the top ten, and no share change can be reported yet.
The current leaders: ChurnZero at 74.1% recommended of 58 sampled answers, Gainsight at 67.2%, Vitally at 63.8%, Custify at 58.6% and Planhat at 56.9%. Gainsight was named first among recommendations in 24 runs, a first-recommendation rate of 61.5%, well ahead of Vitally at 18.9% and Custify at 14.7%. Confidence intervals are wide at this sample size. ChurnZero's runs from 61.6 to 83.7, Planhat's from 44.1 to 68.8, so the ranking gaps in the middle of the table are not yet firm. The next window will give the first comparison.
Every number on this page is measured from sampled answers, and those answers are kept. The archive holds dated excerpts of what each engine answered, never full answers. Read the answer archive for customer success platforms to see the excerpts by date and engine, or view the ranking history to see what entered and left this ranking and when.
Across 25 sampled AI answers from 5 engines (Sep 15, 2026 to Oct 13, 2026), Vitally is recommended most often for customer success platforms, appearing in 72% of recommendations, followed by Planhat (64%). This is a measurement of what AI assistants recommend, not an editorial verdict.
ChatGPT recommends Vitally most often for customer success platforms. It appears as a recommendation in 80% of ChatGPT's sampled answers in this window (Sep 15, 2026 to Oct 13, 2026). Other engines answer differently. The per-engine breakdown in the ranking shows each one.
Orbator samples AI answers to buyer questions across 5 engines and counts how often each product is recommended. No product pays for placement. The customer success platforms ranking is based on 25 answers in the current 4-week window (Sep 15, 2026 to Oct 13, 2026). Full methodology is published at https://www.orbator.io/ai-index/methodology.
Verified facts for the most-recommended products — each sourced and dated. No editorial scoring, just the data side by side.
| Vitallyvitally.io | Intercomintercom.com | Trellotrello.com | Amplitudeamplitude.com | Mixpanelmixpanel.com | |
|---|---|---|---|---|---|
| Pricing | — | Essential: $29 a month ↗ sourceverified Sep 5, 2026 | Standard: $5 a month (free tier available) ↗ sourceverified Sep 5, 2026 | Plus: Free ↗ sourceverified Sep 5, 2026 | Growth: $120 a month (free tier available) ↗ sourceverified Sep 5, 2026 |
| Features | Health Scores ↗ sourceverified Sep 5, 2026 | Service level agreements (SLAs) ↗ sourceverified Sep 5, 2026 | Unlimited cards ↗ sourceverified Sep 5, 2026 | Product Analytics ↗ sourceverified Sep 5, 2026 | Mobile analytics ↗ sourceverified Sep 5, 2026 |
| Platforms | — | SMS ↗ sourceverified Sep 5, 2026 | Web ↗ sourceverified Sep 5, 2026 | Mobile ↗ sourceverified Sep 5, 2026 | Mobile ↗ sourceverified Sep 5, 2026 |
| Integrations | Zapier ↗ sourceverified Sep 5, 2026 | Shopify ↗ sourceverified Sep 5, 2026 | Slack ↗ sourceverified Sep 5, 2026 | — | Segment ↗ sourceverified Sep 5, 2026 |
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