AI Index / Customer support software for ecommerce brands / History

Customer support software for ecommerce brands — AI Recommendation History

What AI assistants recommended for customer support software for ecommerce brands, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

▲ INeBay entered the top 10 (#11 → #10)
▼ OUTHelp Scout left the top 10 (#10 → #11)
▲Freshdesk moved #8 → #6
▼Re:amaze moved #6 → #8
▲eBay moved #11 → #10
▼Help Scout moved #10 → #11
▼Re:amaze -3.2pp (42.1% → 38.9%)
▼Zendesk -2.6pp (56.8% → 54.2%)
▼Richpanel -2.2pp (41.1% → 38.9%)
▲eDesk +1.9pp (45.3% → 47.2%)
▼Gorgias -1.1pp (74.7% → 73.6%)
▼WooCommerce -1.1pp (35.8% → 34.7%)

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

No change above the noise floor.

Sep 5, 2026vs Sep 4, 2026

No change above the noise floor.

Sep 4, 2026vs Sep 3, 2026

No change above the noise floor.

Sep 3, 2026vs Sep 2, 2026

No change above the noise floor.

Sep 2, 2026vs Sep 1, 2026

▲eDesk +1.6pp (43.7% → 45.3%)
▼Re:amaze -1.6pp (43.7% → 42.1%)
▼Richpanel -1.4pp (42.5% → 41.1%)
▼HelpDesk -1.2pp (64.4% → 63.2%)

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

▲eDesk moved #6 → #5
▼Re:amaze moved #5 → #6
▼WooCommerce -4.1pp (39.7% → 35.6%)
▼Richpanel -3.5pp (46% → 42.5%)
▼Gorgias -3.1pp (77.8% → 74.7%)
▼HelpDesk -2.3pp (66.7% → 64.4%)
▼eDesk -2.3pp (46% → 43.7%)
▼Re:amaze -2.3pp (46% → 43.7%)
▼Help Scout -2pp (36.5% → 34.5%)
▼Zendesk -1.2pp (58.7% → 57.5%)
▼Shopify -1.1pp (87.3% → 86.2%)
▼Freshdesk -1.1pp (41.3% → 40.2%)

Aug 30, 2026vs Aug 29, 2026

Methodology change: extraction rules 5 → 5-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INHelp Scout entered the top 10 (#12 → #10)
▼ OUTBigCommerce left the top 10 (#10 → #11)
▲eDesk moved #9 → #6
▼WooCommerce moved #7 → #9
▲Help Scout moved #12 → #10
▼Richpanel moved #6 → #7
▼BigCommerce moved #10 → #11
▲eDesk +7.3pp (38.7% → 46%)
▲Help Scout +4.2pp (32.3% → 36.5%)
▲Shopify +3.4pp (83.9% → 87.3%)
▼Zendesk -2.6pp (61.3% → 58.7%)
▲Freshdesk +2.6pp (38.7% → 41.3%)
▼Re:amaze -2.4pp (48.4% → 46%)
▼Richpanel -2.4pp (48.4% → 46%)
▲HelpDesk +2.2pp (64.5% → 66.7%)
▲WooCommerce +1pp (38.7% → 39.7%)

Aug 29, 2026vs Aug 28, 2026

No change above the noise floor.

Aug 28, 2026vs Aug 27, 2026

No change above the noise floor.

Aug 27, 2026vs Aug 26, 2026

Methodology change: extraction rules 4-5 → 5 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INBigCommerce entered the top 10 (#12 → #10)
▼ OUTeBay left the top 10 (#10 → #14)
▼eBay moved #10 → #14
▼eDesk moved #7 → #9
▲BigCommerce moved #12 → #10
▲Re:amaze moved #6 → #5
▼Richpanel moved #5 → #6
▲WooCommerce moved #8 → #7
▲Freshdesk moved #9 → #8
▼eBay -7.2pp (36.2% → 29%)
▲Zendesk +6pp (55.3% → 61.3%)
▲Gorgias +5.1pp (72.3% → 77.4%)
▲Re:amaze +3.7pp (44.7% → 48.4%)
▲HelpDesk +2.8pp (61.7% → 64.5%)
▼eDesk -1.7pp (40.4% → 38.7%)
▲Richpanel +1.6pp (46.8% → 48.4%)

Aug 26, 2026vs Aug 25, 2026

No change above the noise floor.

Aug 25, 2026vs Aug 24, 2026

No change above the noise floor.

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

▲Richpanel moved #7 → #5
▼WooCommerce moved #6 → #8
▲Shopify moved #2 → #1
▼Gorgias moved #1 → #2
▼Re:amaze moved #5 → #6
▲eDesk moved #8 → #7
▲Shopify +19.5pp (63.5% → 83%)
▲Richpanel +5.5pp (41.3% → 46.8%)
▼WooCommerce -4.6pp (42.9% → 38.3%)
▲Zendesk +4.5pp (50.8% → 55.3%)
▲Gorgias +4pp (68.3% → 72.3%)
▲HelpDesk +3pp (58.7% → 61.7%)
▼Freshdesk -1.4pp (39.7% → 38.3%)
▼Re:amaze -1.3pp (46% → 44.7%)

Aug 22, 2026vs Aug 21, 2026

▲Shopify moved #3 → #2
▼HelpDesk moved #2 → #3
▲WooCommerce moved #7 → #6
▼Richpanel moved #6 → #7
▲Freshdesk moved #10 → #9
▼eBay moved #9 → #10
▲Shopify +7.2pp (56.3% → 63.5%)
▼Richpanel -3.8pp (45.1% → 41.3%)
▲Freshdesk +3.1pp (36.6% → 39.7%)
▼eBay -1.5pp (38% → 36.5%)
▼eDesk -1.1pp (40.8% → 39.7%)

Aug 21, 2026vs Aug 20, 2026

▲Richpanel moved #7 → #6
▼WooCommerce moved #6 → #7

Aug 20, 2026vs Aug 19, 2026

▲WooCommerce moved #8 → #6
▼Richpanel moved #5 → #7
▲Re:amaze moved #6 → #5
▼eDesk moved #7 → #8
▼Zendesk -4.4pp (54.4% → 50%)
▼Richpanel -3.7pp (48.1% → 44.4%)
▼Gorgias -2.8pp (70.9% → 68.1%)
▼eDesk -2.6pp (44.3% → 41.7%)
▼HelpDesk -2.3pp (62% → 59.7%)
▼Freshdesk -1.9pp (38% → 36.1%)
▲WooCommerce +1.4pp (43% → 44.4%)
▲Shopify +1.2pp (54.4% → 55.6%)
▼Re:amaze -1pp (46.8% → 45.8%)

Aug 19, 2026vs Aug 18, 2026

▲Shopify moved #8 → #3
▼WooCommerce moved #4 → #8
▼Zendesk moved #3 → #4
▲Re:amaze moved #7 → #6
▼eDesk moved #6 → #7
▲eBay moved #10 → #9
▼Freshdesk moved #9 → #10
▲Shopify +11.7pp (42.7% → 54.4%)
▼Zendesk -6.8pp (61.2% → 54.4%)
▼WooCommerce -6.5pp (49.5% → 43%)
▼Freshdesk -4.7pp (42.7% → 38%)
▲Richpanel +2.5pp (45.6% → 48.1%)
▲Re:amaze +2.1pp (44.7% → 46.8%)
▼Gorgias -1.9pp (72.8% → 70.9%)
▲eBay +1.3pp (37.9% → 39.2%)
▼HelpDesk -1.1pp (63.1% → 62%)

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

No change above the noise floor.

Aug 16, 2026vs Aug 15, 2026

No change above the noise floor.

Aug 15, 2026vs Aug 14, 2026

No change above the noise floor.

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202672 sampled answers · window 2026-08-11 – 2026-09-08 · rules v5-7

#1Shopify84.7%
#2Gorgias73.6%
#3HelpDesk63.9%
#4Zendesk54.2%
#5eDesk47.2%
#6Freshdesk40.3%
#7Richpanel38.9%
#8Re:amaze38.9%
#9WooCommerce34.7%
#10eBay33.3%

Sep 7, 202695 sampled answers · window 2026-08-10 – 2026-09-07 · rules v5-7

#1Shopify85.3%
#2Gorgias74.7%
#3HelpDesk63.2%
#4Zendesk56.8%
#5eDesk45.3%
#6Re:amaze42.1%
#7Richpanel41.1%
#8Freshdesk40%
#9WooCommerce35.8%
#10Help Scout33.7%

Sep 6, 202695 sampled answers · window 2026-08-09 – 2026-09-06 · rules v5-7

#1Shopify85.3%
#2Gorgias74.7%
#3HelpDesk63.2%
#4Zendesk56.8%
#5eDesk45.3%
#6Re:amaze42.1%
#7Richpanel41.1%
#8Freshdesk40%
#9WooCommerce35.8%
#10Help Scout33.7%

Sep 5, 202695 sampled answers · window 2026-08-08 – 2026-09-05 · rules v5-7

#1Shopify85.3%
#2Gorgias74.7%
#3HelpDesk63.2%
#4Zendesk56.8%
#5eDesk45.3%
#6Re:amaze42.1%
#7Richpanel41.1%
#8Freshdesk40%
#9WooCommerce35.8%
#10Help Scout33.7%

Sep 4, 202695 sampled answers · window 2026-08-07 – 2026-09-04 · rules v5-7

#1Shopify85.3%
#2Gorgias74.7%
#3HelpDesk63.2%
#4Zendesk56.8%
#5eDesk45.3%
#6Re:amaze42.1%
#7Richpanel41.1%
#8Freshdesk40%
#9WooCommerce35.8%
#10Help Scout33.7%

Sep 3, 202695 sampled answers · window 2026-08-06 – 2026-09-03 · rules v5-7

#1Shopify85.3%
#2Gorgias74.7%
#3HelpDesk63.2%
#4Zendesk56.8%
#5eDesk45.3%
#6Re:amaze42.1%
#7Richpanel41.1%
#8Freshdesk40%
#9WooCommerce35.8%
#10Help Scout33.7%

Sep 2, 202695 sampled answers · window 2026-08-05 – 2026-09-02 · rules v5-7

#1Shopify85.3%
#2Gorgias74.7%
#3HelpDesk63.2%
#4Zendesk56.8%
#5eDesk45.3%
#6Re:amaze42.1%
#7Richpanel41.1%
#8Freshdesk40%
#9WooCommerce35.8%
#10Help Scout33.7%

Sep 1, 202687 sampled answers · window 2026-08-04 – 2026-09-01 · rules v5-7

#1Shopify86.2%
#2Gorgias74.7%
#3HelpDesk64.4%
#4Zendesk57.5%
#5eDesk43.7%
#6Re:amaze43.7%
#7Richpanel42.5%
#8Freshdesk40.2%
#9WooCommerce35.6%
#10Help Scout34.5%

Aug 31, 202687 sampled answers · window 2026-08-03 – 2026-08-31 · rules v5-7

#1Shopify86.2%
#2Gorgias74.7%
#3HelpDesk64.4%
#4Zendesk57.5%
#5eDesk43.7%
#6Re:amaze43.7%
#7Richpanel42.5%
#8Freshdesk40.2%
#9WooCommerce35.6%
#10Help Scout34.5%

Aug 30, 202663 sampled answers · window 2026-08-02 – 2026-08-30 · rules v5-7

#1Shopify87.3%
#2Gorgias77.8%
#3HelpDesk66.7%
#4Zendesk58.7%
#5Re:amaze46%
#6eDesk46%
#7Richpanel46%
#8Freshdesk41.3%
#9WooCommerce39.7%
#10Help Scout36.5%

Aug 29, 202631 sampled answers · window 2026-08-01 – 2026-08-29 · rules v5

#1Shopify83.9%
#2Gorgias77.4%
#3HelpDesk64.5%
#4Zendesk61.3%
#5Re:amaze48.4%
#6Richpanel48.4%
#7WooCommerce38.7%
#8Freshdesk38.7%
#9eDesk38.7%
#10BigCommerce32.3%

Aug 28, 202631 sampled answers · window 2026-07-31 – 2026-08-28 · rules v5

#1Shopify83.9%
#2Gorgias77.4%
#3HelpDesk64.5%
#4Zendesk61.3%
#5Re:amaze48.4%
#6Richpanel48.4%
#7WooCommerce38.7%
#8Freshdesk38.7%
#9eDesk38.7%
#10BigCommerce32.3%

Aug 27, 202631 sampled answers · window 2026-07-30 – 2026-08-27 · rules v5

#1Shopify83.9%
#2Gorgias77.4%
#3HelpDesk64.5%
#4Zendesk61.3%
#5Re:amaze48.4%
#6Richpanel48.4%
#7WooCommerce38.7%
#8Freshdesk38.7%
#9eDesk38.7%
#10BigCommerce32.3%

Aug 26, 202647 sampled answers · window 2026-07-29 – 2026-08-26 · rules v4-5

#1Shopify83%
#2Gorgias72.3%
#3HelpDesk61.7%
#4Zendesk55.3%
#5Richpanel46.8%
#6Re:amaze44.7%
#7eDesk40.4%
#8WooCommerce38.3%
#9Freshdesk38.3%
#10eBay36.2%

Aug 25, 202647 sampled answers · window 2026-07-28 – 2026-08-25 · rules v4-5

#1Shopify83%
#2Gorgias72.3%
#3HelpDesk61.7%
#4Zendesk55.3%
#5Richpanel46.8%
#6Re:amaze44.7%
#7eDesk40.4%
#8WooCommerce38.3%
#9Freshdesk38.3%
#10eBay36.2%

Aug 24, 202647 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-5

#1Shopify83%
#2Gorgias72.3%
#3HelpDesk61.7%
#4Zendesk55.3%
#5Richpanel46.8%
#6Re:amaze44.7%
#7eDesk40.4%
#8WooCommerce38.3%
#9Freshdesk38.3%
#10eBay36.2%

Aug 23, 202647 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4-5

#1Shopify83%
#2Gorgias72.3%
#3HelpDesk61.7%
#4Zendesk55.3%
#5Richpanel46.8%
#6Re:amaze44.7%
#7eDesk40.4%
#8WooCommerce38.3%
#9Freshdesk38.3%
#10eBay36.2%

Aug 22, 202663 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-5

#1Gorgias68.3%
#2Shopify63.5%
#3HelpDesk58.7%
#4Zendesk50.8%
#5Re:amaze46%
#6WooCommerce42.9%
#7Richpanel41.3%
#8eDesk39.7%
#9Freshdesk39.7%
#10eBay36.5%

Aug 21, 202671 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4-5

#1Gorgias67.6%
#2HelpDesk59.2%
#3Shopify56.3%
#4Zendesk50.7%
#5Re:amaze46.5%
#6Richpanel45.1%
#7WooCommerce43.7%
#8eDesk40.8%
#9eBay38%
#10Freshdesk36.6%

Aug 20, 202672 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4-5

#1Gorgias68.1%
#2HelpDesk59.7%
#3Shopify55.6%
#4Zendesk50%
#5Re:amaze45.8%
#6WooCommerce44.4%
#7Richpanel44.4%
#8eDesk41.7%
#9eBay38.9%
#10Freshdesk36.1%

Aug 19, 202679 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4-5

#1Gorgias70.9%
#2HelpDesk62%
#3Shopify54.4%
#4Zendesk54.4%
#5Richpanel48.1%
#6Re:amaze46.8%
#7eDesk44.3%
#8WooCommerce43%
#9eBay39.2%
#10Freshdesk38%

Aug 18, 2026103 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4-5

#1Gorgias72.8%
#2HelpDesk63.1%
#3Zendesk61.2%
#4WooCommerce49.5%
#5Richpanel45.6%
#6eDesk44.7%
#7Re:amaze44.7%
#8Shopify42.7%
#9Freshdesk42.7%
#10eBay37.9%

Aug 17, 2026103 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4-5

#1Gorgias72.8%
#2HelpDesk63.1%
#3Zendesk61.2%
#4WooCommerce49.5%
#5Richpanel45.6%
#6eDesk44.7%
#7Re:amaze44.7%
#8Shopify42.7%
#9Freshdesk42.7%
#10eBay37.9%

Aug 16, 2026103 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4-5

#1Gorgias72.8%
#2HelpDesk63.1%
#3Zendesk61.2%
#4WooCommerce49.5%
#5Richpanel45.6%
#6eDesk44.7%
#7Re:amaze44.7%
#8Shopify42.7%
#9Freshdesk42.7%
#10eBay37.9%

Aug 15, 2026103 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4-5

#1Gorgias72.8%
#2HelpDesk63.1%
#3Zendesk61.2%
#4WooCommerce49.5%
#5Richpanel45.6%
#6eDesk44.7%
#7Re:amaze44.7%
#8Shopify42.7%
#9Freshdesk42.7%
#10eBay37.9%

Aug 14, 2026103 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4-5

#1Gorgias72.8%
#2HelpDesk63.1%
#3Zendesk61.2%
#4WooCommerce49.5%
#5Richpanel45.6%
#6eDesk44.7%
#7Re:amaze44.7%
#8Shopify42.7%
#9Freshdesk42.7%
#10eBay37.9%

Read any date directly

Every archived date is machine-readable at /api/index/customer-support-software-for-ecommerce/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]