What AI assistants recommend when buyers ask about customer support software for ecommerce brands — measured weekly across engines, published as open data.
Sample: 24 AI answers · Window: May 21, 2026 – Jun 18, 2026 (4-week rolling)
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Gorgias Automate gorgias.com | 66.7% avg pos 5.3 | — | CHATGPT 50%CLAUDE 75%PERPLEXITY 75% | Claim |
| 2 | Zendesk zendesk.com | 54.2% avg pos 6 | — | CHATGPT 87.5%CLAUDE 12.5%PERPLEXITY 62.5% | Claim |
| 3 | eDesk edesk.com | 29.2% avg pos 2 | — | CHATGPT 12.5%CLAUDE 50%PERPLEXITY 25% | Claim |
| 4 | Help Scout helpscout.com | 29.2% avg pos 3.5 | — | CHATGPT 25%CLAUDE 25%PERPLEXITY 37.5% | Claim |
| 5 | Shopify Plus shopify.com | 29.2% avg pos 4 | — | CHATGPT 25%CLAUDE 25%PERPLEXITY 37.5% | Claim |
| 6 | Freshdesk Omni freshdesk.com | 29.2% avg pos 6.3 | — | CHATGPT 50%CLAUDE 12.5%PERPLEXITY 25% | Claim |
| 7 | Re:amaze reamaze.com | 29.2% avg pos 10.5 | — | CHATGPT 37.5%CLAUDE 37.5%PERPLEXITY 12.5% | Claim |
| 8 | Magento magento.com | 20.8% avg pos 1 | — | CHATGPT 12.5%CLAUDE 25%PERPLEXITY 25% | Claim |
| 9 | Intercom Fin intercom.com | 20.8% avg pos 9.5 | — | CHATGPT 37.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 10 | WooCommerce | 16.7% avg pos 1 | — | CHATGPT 12.5%CLAUDE 25%PERPLEXITY 12.5% | Claim |
| 11 | Agentforce Service salesforce.com | 16.7% avg pos 4.8 | — | CHATGPT 25%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 12 | Zoho zoho.com | 16.7% avg pos 7.3 | — | CHATGPT 37.5%PERPLEXITY 12.5% | Claim |
| 13 | Tidio AI Chatbot tidio.com | 16.7% | — | CHATGPT 25%CLAUDE 25% | Claim |
| 14 | Gladly | 12.5% avg pos 1 | — | CLAUDE 12.5%PERPLEXITY 25% | Claim |
| 15 | Gorgias | 12.5% avg pos 2 | — | CHATGPT 25%PERPLEXITY 12.5% | Claim |
| 16 | Freshdesk | 12.5% avg pos 2.3 | — | CLAUDE 12.5%PERPLEXITY 25% | Claim |
| 17 | HubSpot CRM hubspot.com | 12.5% avg pos 5.7 | — | CHATGPT 25%PERPLEXITY 12.5% | Claim |
| 18 | tawk.to | 12.5% avg pos 6.5 | — | CHATGPT 37.5% | Claim |
| 19 | BigCommerce B2B Edition bigcommerce.com | 12.5% avg pos 7.5 | — | CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 20 | Loop | 8.3% avg pos 1 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 21 | AfterShip aftership.com | 8.3% avg pos 2 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 22 | Ringly.io ringly.io | 8.3% avg pos 2 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 23 | Narvar narvar.com | 8.3% avg pos 3 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 24 | Happy Returns | 8.3% avg pos 4 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 25 | ReturnGO | 8.3% avg pos 5 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 26 | ShipStation | 8.3% avg pos 9 | — | CHATGPT 12.5%PERPLEXITY 12.5% | Claim |
| 27 | Microsoft Dynamics 365 microsoft.com | 8.3% avg pos 11 | — | CHATGPT 12.5%PERPLEXITY 12.5% | Claim |
| 28 | Drift drift.com | 8.3% avg pos 15 | — | CHATGPT 25% | Claim |
| 29 | Helpjuice | 8.3% avg pos 15 | — | CHATGPT 25% | Claim |
| 30 | Document360 | 8.3% avg pos 15.5 | — | CHATGPT 25% | Claim |
| 31 | Hootsuite Insights hootsuite.com | 8.3% avg pos 19 | — | CHATGPT 25% | Claim |
| 32 | Slack slack.com | 8.3% avg pos 19 | — | CHATGPT 25% | Claim |
| 33 | Freshsuccess freshworks.com | 8.3% | — | CHATGPT 25% | Claim |
| 34 | Kustomer kustomer.com | 8.3% | — | CHATGPT 12.5%CLAUDE 12.5% | Claim |
| 35 | Zoho Desk | 4.2% avg pos 2 | — | PERPLEXITY 12.5% | Claim |
| 36 | PayPal Invoicing paypal.com | 4.2% avg pos 3 | — | CHATGPT 12.5% | Claim |
| 37 | Stripe Billing stripe.com | 4.2% avg pos 3 | — | CHATGPT 12.5% | Claim |
| 38 | Intercom | 4.2% avg pos 4 | — | PERPLEXITY 12.5% | Claim |
| 39 | Tidio | 4.2% avg pos 4 | — | PERPLEXITY 12.5% | Claim |
| 40 | GitHub Releases github.com | 4.2% avg pos 5 | — | CLAUDE 12.5% | Claim |
| 41 | Linear | 4.2% avg pos 5 | — | CLAUDE 12.5% | Claim |
| 42 | Opsgenie atlassian.com | 4.2% avg pos 5 | — | CLAUDE 12.5% | Claim |
| 43 | Richpanel | 4.2% avg pos 5 | — | PERPLEXITY 12.5% | Claim |
| 44 | LiveChat livechat.com | 4.2% avg pos 6 | — | CHATGPT 12.5% | Claim |
| 45 | Redo redo.com | 4.2% avg pos 6 | — | PERPLEXITY 12.5% | Claim |
| 46 | Cin7 cin7.com | 4.2% avg pos 7 | — | CHATGPT 12.5% | Claim |
| 47 | TradeGecko tradegecko.com | 4.2% avg pos 7 | — | CHATGPT 12.5% | Claim |
| 48 | Easyship easyship.com | 4.2% avg pos 9 | — | CHATGPT 12.5% | Claim |
| 49 | Klaviyo klaviyo.com | 4.2% avg pos 11 | — | CHATGPT 12.5% | Claim |
| 50 | Mailchimp's Subject Line Helper mailchimp.com | 4.2% avg pos 11 | — | CHATGPT 12.5% | Claim |
| 51 | Buffer buffer.com | 4.2% avg pos 12 | — | CHATGPT 12.5% | Claim |
| 52 | Facebook facebook.com | 4.2% avg pos 13 | — | CHATGPT 12.5% | Claim |
| 53 | Instagram instagram.com | 4.2% avg pos 13 | — | CHATGPT 12.5% | Claim |
| 54 | Discourse discourse.org | 4.2% avg pos 15 | — | CHATGPT 12.5% | Claim |
| 55 | Flarum flarum.org | 4.2% avg pos 16 | — | CHATGPT 12.5% | Claim |
| 56 | Google Docs google.com | 4.2% avg pos 23 | — | CHATGPT 12.5% | Claim |
| 57 | Tableau Public tableau.com | 4.2% avg pos 23 | — | CHATGPT 12.5% | Claim |
| 58 | Sprout Social sproutsocial.com | 4.2% avg pos 27 | — | CHATGPT 12.5% | Claim |
| 59 | Alhena AI alhena.ai | 4.2% | — | CLAUDE 12.5% | Claim |
| 60 | Amazon Associates amazon.com | 4.2% | — | PERPLEXITY 12.5% | Claim |
| 61 | ArminCX chatarmin.com | 4.2% | — | CLAUDE 12.5% | Claim |
| 62 | Awesome Support | 4.2% | — | CHATGPT 12.5% | Claim |
| 63 | Claimlane claimlane.com | 4.2% | — | CHATGPT 12.5% | Claim |
| 64 | Front frontapp.com | 4.2% | — | PERPLEXITY 12.5% | Claim |
| 65 | LateShipment lateshipment.com | 4.2% | — | CLAUDE 12.5% | Claim |
| 66 | LiveAgent | 4.2% | — | CHATGPT 12.5% | Claim |
| 67 | Pylon usepylon.com | 4.2% | — | CLAUDE 12.5% | Claim |
| 68 | ReplyDesk replydesk.com | 4.2% | — | CHATGPT 12.5% | Claim |
| 69 | TicketBuddy.ai ticketbuddy.ai | 4.2% | — | PERPLEXITY 12.5% | Claim |
| 70 | UVdesk | 4.2% | — | CHATGPT 12.5% | Claim |
| 71 | Walmart walmart.com | 4.2% | — | PERPLEXITY 12.5% | Claim |
| 72 | Zowie getzowie.com | 4.2% | — | PERPLEXITY 12.5% | Claim |
| 73 | eBay ebay.com | 4.2% | — | PERPLEXITY 12.5% | Claim |
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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