What AI assistants actually recommend when buyers ask about customer support software for ecommerce brands — measured weekly across 5 engines, published as open data.
Updated 2026-08-02 · 72 sampled answers · rolling 4-week window · methodology
Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.
Sample: 72 AI answers · Window: Jul 5, 2026 – Aug 2, 2026 (4-week rolling) · trend vs prior 4 weeks (40 answers)
Across 72 sampled AI answers from 5 engines, Gorgias is recommended most often — appearing in 70.8% of recommendations, followed by HelpDesk (62.5%) and Zendesk (61.1%).
This is a measurement of share of voice across 5 AI engines — not an editorial pick. See the full ranking below.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Gorgias gorgias.com Best for: AI recommends Gorgias most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (100% of those answers) | 70.8% 95% CI 59.5–80.1% 51 mentions · avg pos 2.2 first pick 62.7% | — | GROK 100%GEMINI 66.7%CHATGPT 87.5%CLAUDE 62.5%PERPLEXITY 62.5% | Claim |
| 2 | HelpDesk helpdesk.com Best for: AI recommends HelpDesk most when buyers ask “best helpdesk tool for online stores that integrates with order management” (100% of those answers) | 62.5% 95% CI 51–72.8% 45 mentions · avg pos 4.8 first pick 17.8% | — | GROK 87.5%GEMINI 62.5%CHATGPT 75%CLAUDE 62.5%PERPLEXITY 50% | Claim |
| 3 | Zendesk zendesk.com Best for: AI recommends Zendesk most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (90% of those answers) | 61.1% 95% CI 49.6–71.5% 44 mentions · avg pos 6.5 first pick 9.1% | — | GROK 87.5%GEMINI 54.2%CHATGPT 100%CLAUDE 50%PERPLEXITY 50% | Claim |
| 4 | WooCommerce Best for: AI recommends WooCommerce most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (100% of those answers) | 54.2% 95% CI 42.7–65.2% 39 mentions · avg pos 8.1 first pick 28.2% | — | GROK 37.5%GEMINI 75%CHATGPT 100%CLAUDE 50%PERPLEXITY 25% | Claim |
| 5 | eDesk edesk.com Best for: AI recommends eDesk most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (100% of those answers) | 47.2% 95% CI 36.1–58.6% 34 mentions · avg pos 6 first pick 8.8% | — | GROK 75%GEMINI 62.5%CHATGPT 25%CLAUDE 50%PERPLEXITY 29.2% | Claim |
| 6 | Freshdesk freshdesk.com Best for: AI recommends Freshdesk most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (100% of those answers) | 44.4% 95% CI 33.5–55.9% 32 mentions · avg pos 7.3 first pick 3.1% | — | GROK 50%GEMINI 58.3%CHATGPT 75%CLAUDE 12.5%PERPLEXITY 29.2% | Claim |
| 7 | Richpanel Best for: AI recommends Richpanel most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (90% of those answers) | 44.4% 95% CI 33.5–55.9% 32 mentions · avg pos 8.4 first pick 3.1% | — | GROK 75%GEMINI 33.3%CHATGPT 62.5%CLAUDE 75%PERPLEXITY 29.2% | Claim |
| 8 | Re:amaze reamaze.com Best for: AI recommends Re:amaze most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (80% of those answers) | 43.1% 95% CI 32.3–54.6% 31 mentions · avg pos 8.1 first pick 0% | — | GROK 50%GEMINI 54.2%CHATGPT 37.5%CLAUDE 50%PERPLEXITY 29.2% | Claim |
| 9 | eBay ebay.com Best for: AI recommends eBay most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (100% of those answers) | 41.7% 95% CI 31–53.2% 30 mentions · avg pos 5.7 first pick 6.7% | — | GROK 50%GEMINI 54.2%CHATGPT 25%CLAUDE 50%PERPLEXITY 29.2% | Claim |
| 10 | Magento magento.com Best for: AI recommends Magento most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (100% of those answers) | 38.9% 95% CI 28.5–50.4% 28 mentions · avg pos 6.8 first pick 32.1% | — | GROK 37.5%GEMINI 50%CHATGPT 75%CLAUDE 37.5%PERPLEXITY 16.7% | Claim |
| 11 | Help Scout helpscout.com Best for: AI recommends Help Scout most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (90% of those answers) | 34.7% 95% CI 24.8–46.2% 25 mentions · avg pos 7.2 first pick 8% | — | GROK 37.5%GEMINI 50%CHATGPT 50%CLAUDE 12.5%PERPLEXITY 20.8% | Claim |
| 12 | Gladly Best for: AI recommends Gladly most when buyers ask “best customer support software for ecommerce brands” (90% of those answers) | 34.7% 95% CI 24.8–46.2% 25 mentions · avg pos 11 first pick 16% | — | GROK 50%GEMINI 41.7%CHATGPT 37.5%CLAUDE 25%PERPLEXITY 25% | Claim |
| 13 | Walmart walmart.com Best for: AI recommends Walmart most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (90% of those answers) | 33.3% 95% CI 23.5–44.8% 24 mentions · avg pos 6.8 first pick 0% | — | GROK 50%GEMINI 33.3%CHATGPT 25%CLAUDE 37.5%PERPLEXITY 29.2% | Claim |
| 14 | Tidio AI tidio.com Best for: AI recommends Tidio AI most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (80% of those answers) | 29.2% 95% CI 19.9–40.5% 21 mentions · avg pos 6.9 first pick 0% | — | GROK 62.5%GEMINI 29.2%CLAUDE 12.5%PERPLEXITY 33.3% | Claim |
| 15 | Shopify shopify.com | 25% 95% CI 16.4–36.1% 18 mentions · avg pos 2.4 first pick 61.1% | — | GROK 37.5%GEMINI 29.2%CHATGPT 12.5%PERPLEXITY 29.2% | Claim |
| 16 | Intercom intercom.com Best for: AI recommends Intercom most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (50% of those answers) | 23.6% 95% CI 15.3–34.6% 17 mentions · avg pos 13.1 first pick 0% | — | GROK 25%GEMINI 33.3%CHATGPT 62.5%CLAUDE 12.5%PERPLEXITY 4.2% | Claim |
| 17 | Kustomer kustomer.com Best for: AI recommends Kustomer most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (80% of those answers) | 22.2% 95% CI 14.2–33.1% 16 mentions · avg pos 16.1 first pick 0% | — | GROK 25%GEMINI 29.2%CHATGPT 37.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 18 | Loop Best for: AI recommends Loop most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (90% of those answers) | 20.8% 95% CI 13.1–31.6% 15 mentions · avg pos 6.9 first pick 20% | — | GROK 37.5%GEMINI 16.7%CHATGPT 37.5%CLAUDE 25%PERPLEXITY 12.5% | Claim |
| 19 | Loop Returns loopreturns.com Best for: AI recommends Loop Returns most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (80% of those answers) | 19.4% 95% CI 12–30% 14 mentions · avg pos 6.9 first pick 21.4% | — | GROK 37.5%GEMINI 16.7%CHATGPT 37.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 20 | Ringly.io ringly.io Best for: AI recommends Ringly.io most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (60% of those answers) | 16.7% 95% CI 9.8–26.9% 12 mentions · avg pos 8.7 first pick 0% | — | GROK 12.5%GEMINI 25%PERPLEXITY 20.8% | Claim |
| 21 | Zoho zoho.com Best for: AI recommends Zoho most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (80% of those answers) | 15.3% 95% CI 8.8–25.3% 11 mentions · avg pos 10.6 first pick 0% | — | GROK 12.5%GEMINI 20.8%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 22 | AfterShip aftership.com Best for: AI recommends AfterShip most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (100% of those answers) | 15.3% 95% CI 8.8–25.3% 11 mentions · avg pos 11.9 first pick 9.1% | — | GROK 12.5%GEMINI 12.5%CHATGPT 25%CLAUDE 25%PERPLEXITY 12.5% | Claim |
| 23 | HubSpot CRM hubspot.com Best for: AI recommends HubSpot CRM most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (70% of those answers) | 12.5% 95% CI 6.7–22.1% 9 mentions · avg pos 4.7 first pick 11.1% | — | GROK 12.5%GEMINI 8.3%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 16.7% | Claim |
| 24 | ReturnGO Best for: AI recommends ReturnGO most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (90% of those answers) | 12.5% 95% CI 6.7–22.1% 9 mentions · avg pos 7.1 first pick 0% | — | GROK 12.5%GEMINI 12.5%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 25 | AfterShip Returns Best for: AI recommends AfterShip Returns most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (80% of those answers) | 12.5% 95% CI 6.7–22.1% 9 mentions · avg pos 7.5 first pick 11.1% | — | GROK 12.5%GEMINI 12.5%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 26 | Happy Returns Best for: AI recommends Happy Returns most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (90% of those answers) | 12.5% 95% CI 6.7–22.1% 9 mentions · avg pos 11.4 first pick 0% | — | GROK 12.5%GEMINI 12.5%CHATGPT 25%CLAUDE 12.5%PERPLEXITY 8.3% | Claim |
| 27 | Narvar narvar.com Best for: AI recommends Narvar most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (90% of those answers) | 11.1% 95% CI 5.7–20.4% 8 mentions · avg pos 11.8 first pick 0% | — | GROK 12.5%GEMINI 8.3%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 28 | BigCommerce bigcommerce.com | 9.7% 95% CI 4.8–18.7% 7 mentions · avg pos 9.6 first pick 42.9% | — | GROK 12.5%GEMINI 20.8%CHATGPT 12.5% | Claim |
| 29 | Adobe business.adobe.com Best for: AI recommends Adobe most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (30% of those answers) | 9.7% 95% CI 4.8–18.7% 7 mentions · avg pos 11.5 first pick 42.9% | — | GROK 25%CHATGPT 37.5%CLAUDE 12.5%PERPLEXITY 4.2% | Claim |
| 30 | Klaviyo klaviyo.com Best for: AI recommends Klaviyo most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (50% of those answers) | 8.3% 95% CI 3.9–17% 6 mentions · avg pos 7 first pick 16.7% | — | GROK 25%GEMINI 8.3%CHATGPT 25% | Claim |
| 31 | ReCharge rechargepayments.com Best for: AI recommends ReCharge most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (30% of those answers) | 8.3% 95% CI 3.9–17% 6 mentions · avg pos 8.6 first pick 33.3% | — | GROK 25%GEMINI 4.2%CHATGPT 12.5%CLAUDE 25% | Claim |
| 32 | TicketBuddy.ai ticketbuddy.ai Best for: AI recommends TicketBuddy.ai most when buyers ask “best helpdesk tool for online stores that integrates with order management” (50% of those answers) | 6.9% 95% CI 3–15.2% 5 mentions · avg pos 3.3 first pick 20% | — | GROK 25%PERPLEXITY 12.5% | Claim |
| 33 | eesel AI eesel.ai Best for: AI recommends eesel AI most when buyers ask “best helpdesk tool for online stores that integrates with order management” (50% of those answers) | 6.9% 95% CI 3–15.2% 5 mentions · avg pos 4 first pick 0% | — | GROK 12.5%PERPLEXITY 16.7% | Claim |
| 34 | Claimlane claimlane.com Best for: AI recommends Claimlane most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (70% of those answers) | 6.9% 95% CI 3–15.2% 5 mentions · avg pos 7.4 first pick 0% | — | GROK 12.5%GEMINI 8.3%CLAUDE 12.5%PERPLEXITY 4.2% | Claim |
| 35 | ShipStation Best for: AI recommends ShipStation most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (40% of those answers) | 6.9% 95% CI 3–15.2% 5 mentions · avg pos 12 first pick 0% | — | GROK 12.5%GEMINI 4.2%CHATGPT 25%PERPLEXITY 4.2% | Claim |
| 36 | Outvio Desk outvio.com Best for: AI recommends Outvio Desk most when buyers ask “ecommerce-focused support software alternatives to generic helpdesk tools that lack order context” (30% of those answers) | 5.6% 95% CI 2.2–13.4% 4 mentions · avg pos 8 first pick 0% | — | GROK 12.5%GEMINI 12.5% | Claim |
| 37 | Hiver hiverhq.com Best for: AI recommends Hiver most when buyers ask “best helpdesk tool for online stores that integrates with order management” (40% of those answers) | 5.6% 95% CI 2.2–13.4% 4 mentions · avg pos 8.5 first pick 0% | — | GEMINI 4.2%PERPLEXITY 12.5% | Claim |
| 38 | Slack slack.com Best for: AI recommends Slack most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (30% of those answers) | 5.6% 95% CI 2.2–13.4% 4 mentions · avg pos 12.3 first pick 0% | — | GROK 12.5%GEMINI 12.5% | Claim |
| 39 | Featurebase featurebase.app Best for: AI recommends Featurebase most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (30% of those answers) | 5.6% 95% CI 2.2–13.4% 4 mentions · avg pos 14.7 first pick 0% | — | GEMINI 12.5%PERPLEXITY 4.2% | Claim |
| 40 | Front frontapp.com | 5.6% 95% CI 2.2–13.4% 4 mentions · avg pos 29.8 first pick 0% | — | CHATGPT 25%PERPLEXITY 8.3% | Claim |
| 41 | Agentforce salesforce.com Best for: AI recommends Agentforce most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (30% of those answers) | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 1 first pick 33.3% | — | GROK 12.5%CLAUDE 25% | Claim |
| 42 | Freshsuccess freshworks.com Best for: AI recommends Freshsuccess most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (40% of those answers) | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 4 first pick 0% | — | GROK 12.5%PERPLEXITY 8.3% | Claim |
| 43 | Zowie getzowie.com | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 5 first pick 0% | — | GROK 25%PERPLEXITY 4.2% | Claim |
| 44 | LiveAgent liveagent.com Best for: AI recommends LiveAgent most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (40% of those answers) | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 5.3 first pick 0% | — | GROK 12.5%PERPLEXITY 8.3% | Claim |
| 45 | LateShipment lateshipment.com Best for: AI recommends LateShipment most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (60% of those answers) | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 6.5 first pick 0% | — | GROK 12.5%GEMINI 4.2%PERPLEXITY 4.2% | Claim |
| 46 | WSDesk | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 7.7 first pick 0% | — | GEMINI 12.5% | Claim |
| 47 | Stripe stripe.com | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 19.3 first pick 0% | — | GEMINI 8.3%CHATGPT 12.5% | Claim |
| 48 | Zapier AI zapier.com | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 20 first pick 0% | — | GROK 12.5%PERPLEXITY 8.3% | Claim |
| 49 | Woo Marketplace woocommerce.com | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 22 first pick 33.3% | — | GROK 12.5%CHATGPT 12.5%PERPLEXITY 4.2% | Claim |
| 50 | Missive missiveapp.com Best for: AI recommends Missive most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (40% of those answers) | 4.2% 95% CI 1.4–11.5% 3 mentions · avg pos 45.5 first pick 33.3% | — | GROK 12.5%CHATGPT 12.5%PERPLEXITY 4.2% | Claim |
| 51 | BlueTweak | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 3 first pick 0% | — | GROK 25% | Claim |
| 52 | Nextiva nextiva.com | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 3 first pick 0% | — | PERPLEXITY 8.3% | Claim |
| 53 | Yotpo yotpo.com | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 3.5 first pick 50% | — | GROK 25% | Claim |
| 54 | Redo redo.com Best for: AI recommends Redo most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (30% of those answers) | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 5 first pick 0% | — | CLAUDE 12.5%PERPLEXITY 4.2% | Claim |
| 55 | Microsoft microsoft.com | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 7.5 first pick 0% | — | GEMINI 4.2%CHATGPT 12.5% | Claim |
| 56 | PayPal paypal.com | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 7.5 first pick 0% | — | GEMINI 8.3% | Claim |
| 57 | ServiceNow servicenow.com | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 10 first pick 0% | — | CLAUDE 12.5%PERPLEXITY 4.2% | Claim |
| 58 | Fini AI usefini.com | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 12 first pick 0% | — | GROK 12.5%PERPLEXITY 4.2% | Claim |
| 59 | Yuma yuma.ai Best for: AI recommends Yuma most when buyers ask “what customer support tool should a DTC ecommerce brand use to reduce response times” (30% of those answers) | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 12 first pick 0% | — | GROK 12.5%GEMINI 4.2% | Claim |
| 60 | Adobe Sign adobe.com | 2.8% 95% CI 0.8–9.6% 2 mentions · avg pos 23 first pick 0% | — | GROK 12.5%CHATGPT 12.5% | Claim |
| 61 | DevRev Computer devrev.ai | 2.8% 95% CI 0.8–9.6% 2 mentions first pick 0% | — | PERPLEXITY 8.3% | Claim |
| 62 | F6S f6s.com | 2.8% 95% CI 0.8–9.6% 2 mentions first pick 0% | — | PERPLEXITY 8.3% | Claim |
| 63 | Minimal AI gominimal.ai Best for: AI recommends Minimal AI most when buyers ask “top support platforms for ecommerce companies that handle returns, refunds and shipping inquiries” (30% of those answers) | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 1 first pick 100% | — | GROK 12.5% | Claim |
| 64 | Apploye apploye.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 2 first pick 0% | — | GROK 12.5% | Claim |
| 65 | Cahoot cahoot.ai | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 2 first pick 0% | — | GROK 12.5% | Claim |
| 66 | iubenda iubenda.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 2 first pick 0% | — | GROK 12.5% | Claim |
| 67 | ParcelPerform parcelperform.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 3 first pick 0% | — | GROK 12.5% | Claim |
| 68 | ThriveDesk | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 3 first pick 0% | — | CLAUDE 12.5% | Claim |
| 69 | PCMag pcmag.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 4 first pick 0% | — | GROK 12.5% | Claim |
| 70 | Zigpoll zigpoll.com Best for: AI recommends Zigpoll most when buyers ask “what customer support tool should a DTC ecommerce brand use to reduce response times” (30% of those answers) | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 4 first pick 0% | — | CHATGPT 12.5% | Claim |
| 71 | Alhena AI alhena.ai | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 6 first pick 0% | — | GROK 12.5% | Claim |
| 72 | Cin7 cin7.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 6 first pick 0% | — | CHATGPT 12.5% | Claim |
| 73 | Rep AI | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 6 first pick 0% | — | GROK 12.5% | Claim |
| 74 | ClickPost Returns clickpost.ai | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 7 first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 75 | Mailchimp mailchimp.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 7 first pick 0% | — | GEMINI 4.2% | Claim |
| 76 | QuantumDesk quantumdesk.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 7 first pick 0% | — | GEMINI 4.2% | Claim |
| 77 | LiveChat livechat.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 8 first pick 0% | — | GEMINI 4.2% | Claim |
| 78 | CloudTalk cloudtalk.io | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 13 first pick 0% | — | GROK 12.5% | Claim |
| 79 | Vision Helpdesk visionhelpdesk.com | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 26 first pick 0% | — | GROK 12.5% | Claim |
| 80 | Commplify | 1.4% 95% CI 0.2–7.5% 1 mentions · avg pos 28 first pick 0% | — | GEMINI 4.2% | Claim |
| 81 | Admetrics admetrics.io Best for: AI recommends Admetrics most when buyers ask “what customer support tool should a DTC ecommerce brand use to reduce response times” (40% of those answers) | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 82 | ArminCX chatarmin.com Best for: AI recommends ArminCX most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (30% of those answers) | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 83 | Crisp crisp.chat | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 84 | Integrate.io integrate.io | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 85 | Jimdo jimdo.com | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 86 | RingCentral Contact Center ringcentral.com | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 87 | Skyvia skyvia.com Best for: AI recommends Skyvia most when buyers ask “ecommerce helpdesk tools vs general customer support software — what integrations are critical” (30% of those answers) | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 88 | SolarWinds Observability solarwinds.com Best for: AI recommends SolarWinds Observability most when buyers ask “alternatives to large enterprise support platforms for small to mid-sized ecommerce shops” (30% of those answers) | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 89 | SourceForge sourceforge.net | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 90 | Voyado voyado.com | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | GROK 12.5% | Claim |
| 91 | Xurrent xurrent.com | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 92 | involve.me involve.me | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
| 93 | timetoreply timetoreply.com | 1.4% 95% CI 0.2–7.5% 1 mentions first pick 0% | — | PERPLEXITY 4.2% | Claim |
Reading the numbers: Share is a point estimate on 72 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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