AI Index / Incident management tools / History

Incident management tools — AI Recommendation History

What AI assistants recommended for incident management tools, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

▼Jira -3.2pp (28.6% → 25.4%)
▼Prometheus -3.2pp (28.6% → 25.4%)
▼Rootly -3.1pp (57.1% → 54%)
▲PagerDuty +3pp (58.9% → 61.9%)
▲Grafana +2pp (39.3% → 41.3%)
▲Slack +1.2pp (75% → 76.2%)
▼Opsgenie -1.2pp (25% → 23.8%)

Sep 7, 2026vs Sep 6, 2026

▲ INJira entered the top 10 (#14 → #8)
▼ OUTBetter Stack left the top 10 (#10 → #12)
▲Jira moved #14 → #8
▼Opsgenie moved #7 → #10
▲Squadcast moved #8 → #6
▼Better Stack moved #10 → #12
▼FireHydrant moved #6 → #7
▲Jira +10.7pp (17.9% → 28.6%)
▼Rootly -7.2pp (64.3% → 57.1%)
▼Grafana -7.1pp (46.4% → 39.3%)
▼Opsgenie -7.1pp (32.1% → 25%)
▼PagerDuty -5.4pp (64.3% → 58.9%)
▲Squadcast +5.3pp (28.6% → 33.9%)
▼Slack -3.6pp (78.6% → 75%)
▼incident.io -3.6pp (75% → 71.4%)

Sep 6, 2026vs Sep 5, 2026

No change above the noise floor.

Sep 5, 2026vs Sep 4, 2026

No change above the noise floor.

Sep 4, 2026vs Sep 3, 2026

No change above the noise floor.

Sep 3, 2026vs Sep 2, 2026

No change above the noise floor.

Sep 2, 2026vs Sep 1, 2026

No change above the noise floor.

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

No change above the noise floor.

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

No change above the noise floor.

Aug 28, 2026vs Aug 27, 2026

Methodology change: extraction rules 4-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▼Squadcast moved #6 → #8
▲FireHydrant moved #7 → #6
▲Opsgenie moved #8 → #7
▼Squadcast -8.5pp (37.1% → 28.6%)
▲Rootly +7.2pp (57.1% → 64.3%)
▲incident.io +6.4pp (68.6% → 75%)
▲Grafana +6.4pp (40% → 46.4%)
▲Prometheus +5.7pp (22.9% → 28.6%)
▼PagerDuty -4.3pp (68.6% → 64.3%)
▲FireHydrant +3.5pp (28.6% → 32.1%)
▲Opsgenie +3.5pp (28.6% → 32.1%)
▲Slack +1.5pp (77.1% → 78.6%)
▲Better Stack +1.4pp (20% → 21.4%)

Aug 27, 2026vs Aug 26, 2026

▲ INBetter Stack entered the top 10 (#11 → #10)
▼ OUTJira left the top 10 (#7 → #11)
▲Grafana moved #9 → #5
▼Jira moved #7 → #11
▼Squadcast moved #5 → #6
▼FireHydrant moved #6 → #7
▲Prometheus moved #10 → #9
▲Better Stack moved #11 → #10
▲Grafana +15pp (25% → 40%)
▼Jira -10.4pp (30.4% → 20%)
▲Squadcast +5pp (32.1% → 37.1%)
▼FireHydrant -3.5pp (32.1% → 28.6%)
▼Slack -3.3pp (80.4% → 77.1%)
▼Better Stack -3.2pp (23.2% → 20%)
▼Prometheus -2.1pp (25% → 22.9%)
▼Rootly -1.8pp (58.9% → 57.1%)
▼Opsgenie -1.8pp (30.4% → 28.6%)
▼incident.io -1pp (69.6% → 68.6%)

Aug 26, 2026vs Aug 25, 2026

No change above the noise floor.

Aug 25, 2026vs Aug 24, 2026

▲ INGrafana entered the top 10 (#13 → #9)
▼ OUTBetter Stack left the top 10 (#10 → #11)
▲Grafana moved #13 → #9
▲Squadcast moved #7 → #5
▼Jira moved #5 → #7
▼Prometheus moved #9 → #10
▼Better Stack moved #10 → #11
▲Grafana +6.6pp (18.4% → 25%)
▲Opsgenie +5.9pp (24.5% → 30.4%)
▼Jira -4.3pp (34.7% → 30.4%)
▼Slack -3.3pp (83.7% → 80.4%)
▲PagerDuty +2.6pp (65.3% → 67.9%)
▲Prometheus +2.6pp (22.4% → 25%)
▲Rootly +1.8pp (57.1% → 58.9%)
▲Squadcast +1.5pp (30.6% → 32.1%)

Aug 24, 2026vs Aug 23, 2026

Methodology change: extraction rules 4 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INPrometheus entered the top 10 (#11 → #9)
▼ OUTAtlassian left the top 10 (#10 → #11)
▲Prometheus moved #11 → #9
▲incident.io moved #3 → #2
▼PagerDuty moved #2 → #3
▲FireHydrant moved #7 → #6
▼Squadcast moved #6 → #7
▼Better Stack moved #9 → #10
▼Atlassian moved #10 → #11
▼Atlassian -10.6pp (31% → 20.4%)
▼Opsgenie -8.8pp (33.3% → 24.5%)
▼Better Stack -8.6pp (31% → 22.4%)
▼Jira -8.2pp (42.9% → 34.7%)
▲incident.io +5.1pp (64.3% → 69.4%)
▼PagerDuty -3.7pp (69% → 65.3%)
▼Squadcast -2.7pp (33.3% → 30.6%)
▼Prometheus -1.4pp (23.8% → 22.4%)

Aug 23, 2026vs Aug 22, 2026

No change above the noise floor.

Aug 22, 2026vs Aug 21, 2026

▲FireHydrant moved #9 → #7
▼Opsgenie moved #6 → #8
▼Atlassian moved #8 → #10
▲Squadcast moved #7 → #6
▲Better Stack moved #10 → #9
▲Rootly +4pp (53.1% → 57.1%)
▼Opsgenie -3.4pp (36.7% → 33.3%)
▲FireHydrant +2.7pp (30.6% → 33.3%)
▼Slack -2.4pp (85.7% → 83.3%)
▼PagerDuty -2.4pp (71.4% → 69%)
▼Jira -2pp (44.9% → 42.9%)
▼Atlassian -1.7pp (32.7% → 31%)
▼incident.io -1pp (65.3% → 64.3%)

Aug 21, 2026vs Aug 20, 2026

▲Atlassian moved #10 → #8
▼Better Stack moved #8 → #10
▼Opsgenie -6.2pp (42.9% → 36.7%)
▼Rootly -5.8pp (58.9% → 53.1%)
▼FireHydrant -5.1pp (35.7% → 30.6%)
▼Better Stack -5.1pp (35.7% → 30.6%)
▼incident.io -4.3pp (69.6% → 65.3%)
▼PagerDuty -3.6pp (75% → 71.4%)
▼Squadcast -3pp (35.7% → 32.7%)
▼Slack -1.8pp (87.5% → 85.7%)
▼Jira -1.5pp (46.4% → 44.9%)
▼Atlassian -1.2pp (33.9% → 32.7%)

Aug 20, 2026vs Aug 19, 2026

▲Squadcast moved #9 → #7
▲Jira moved #6 → #5
▼Opsgenie moved #5 → #6
▼Better Stack moved #7 → #8
▼FireHydrant moved #8 → #9
▼Opsgenie -5.7pp (48.6% → 42.9%)
▲Jira +3.5pp (42.9% → 46.4%)
▲Slack +3.2pp (84.3% → 87.5%)
▼Better Stack -2.9pp (38.6% → 35.7%)
▲PagerDuty +2.1pp (72.9% → 75%)
▼incident.io -1.8pp (71.4% → 69.6%)
▲Squadcast +1.4pp (34.3% → 35.7%)
▼FireHydrant -1.4pp (37.1% → 35.7%)

Aug 19, 2026vs Aug 18, 2026

No change above the noise floor.

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

No change above the noise floor.

Aug 16, 2026vs Aug 15, 2026

No change above the noise floor.

Aug 15, 2026vs Aug 14, 2026

No change above the noise floor.

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202663 sampled answers · window 2026-08-11 – 2026-09-08 · rules v7

#1Slack76.2%
#2incident.io71.4%
#3PagerDuty61.9%
#4Rootly54%
#5Grafana41.3%
#6Squadcast33.3%
#7FireHydrant31.7%
#8Jira25.4%
#9Prometheus25.4%
#10Opsgenie23.8%

Sep 7, 202656 sampled answers · window 2026-08-10 – 2026-09-07 · rules v7

#1Slack75%
#2incident.io71.4%
#3PagerDuty58.9%
#4Rootly57.1%
#5Grafana39.3%
#6Squadcast33.9%
#7FireHydrant32.1%
#8Jira28.6%
#9Prometheus28.6%
#10Opsgenie25%

Sep 6, 202628 sampled answers · window 2026-08-09 – 2026-09-06 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Sep 5, 202628 sampled answers · window 2026-08-08 – 2026-09-05 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Sep 4, 202628 sampled answers · window 2026-08-07 – 2026-09-04 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Sep 3, 202628 sampled answers · window 2026-08-06 – 2026-09-03 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Sep 2, 202628 sampled answers · window 2026-08-05 – 2026-09-02 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Sep 1, 202628 sampled answers · window 2026-08-04 – 2026-09-01 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Aug 31, 202628 sampled answers · window 2026-08-03 – 2026-08-31 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Aug 30, 202628 sampled answers · window 2026-08-02 – 2026-08-30 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Aug 29, 202628 sampled answers · window 2026-08-01 – 2026-08-29 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Aug 28, 202628 sampled answers · window 2026-07-31 – 2026-08-28 · rules v7

#1Slack78.6%
#2incident.io75%
#3PagerDuty64.3%
#4Rootly64.3%
#5Grafana46.4%
#6FireHydrant32.1%
#7Opsgenie32.1%
#8Squadcast28.6%
#9Prometheus28.6%
#10Better Stack21.4%

Aug 27, 202635 sampled answers · window 2026-07-30 – 2026-08-27 · rules v4-7

#1Slack77.1%
#2incident.io68.6%
#3PagerDuty68.6%
#4Rootly57.1%
#5Grafana40%
#6Squadcast37.1%
#7FireHydrant28.6%
#8Opsgenie28.6%
#9Prometheus22.9%
#10Better Stack20%

Aug 26, 202656 sampled answers · window 2026-07-29 – 2026-08-26 · rules v4-7

#1Slack80.4%
#2incident.io69.6%
#3PagerDuty67.9%
#4Rootly58.9%
#5Squadcast32.1%
#6FireHydrant32.1%
#7Jira30.4%
#8Opsgenie30.4%
#9Grafana25%
#10Prometheus25%

Aug 25, 202656 sampled answers · window 2026-07-28 – 2026-08-25 · rules v4-7

#1Slack80.4%
#2incident.io69.6%
#3PagerDuty67.9%
#4Rootly58.9%
#5Squadcast32.1%
#6FireHydrant32.1%
#7Jira30.4%
#8Opsgenie30.4%
#9Grafana25%
#10Prometheus25%

Aug 24, 202649 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-7

#1Slack83.7%
#2incident.io69.4%
#3PagerDuty65.3%
#4Rootly57.1%
#5Jira34.7%
#6FireHydrant32.7%
#7Squadcast30.6%
#8Opsgenie24.5%
#9Prometheus22.4%
#10Better Stack22.4%

Aug 23, 202642 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4

#1Slack83.3%
#2PagerDuty69%
#3incident.io64.3%
#4Rootly57.1%
#5Jira42.9%
#6Squadcast33.3%
#7FireHydrant33.3%
#8Opsgenie33.3%
#9Better Stack31%
#10Atlassian31%

Aug 22, 202642 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4

#1Slack83.3%
#2PagerDuty69%
#3incident.io64.3%
#4Rootly57.1%
#5Jira42.9%
#6Squadcast33.3%
#7FireHydrant33.3%
#8Opsgenie33.3%
#9Better Stack31%
#10Atlassian31%

Aug 21, 202649 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4

#1Slack85.7%
#2PagerDuty71.4%
#3incident.io65.3%
#4Rootly53.1%
#5Jira44.9%
#6Opsgenie36.7%
#7Squadcast32.7%
#8Atlassian32.7%
#9FireHydrant30.6%
#10Better Stack30.6%

Aug 20, 202656 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4

#1Slack87.5%
#2PagerDuty75%
#3incident.io69.6%
#4Rootly58.9%
#5Jira46.4%
#6Opsgenie42.9%
#7Squadcast35.7%
#8Better Stack35.7%
#9FireHydrant35.7%
#10Atlassian33.9%

Aug 19, 202670 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4

#1Slack84.3%
#2PagerDuty72.9%
#3incident.io71.4%
#4Rootly58.6%
#5Opsgenie48.6%
#6Jira42.9%
#7Better Stack38.6%
#8FireHydrant37.1%
#9Squadcast34.3%
#10Atlassian34.3%

Aug 18, 202670 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4

#1Slack84.3%
#2PagerDuty72.9%
#3incident.io71.4%
#4Rootly58.6%
#5Opsgenie48.6%
#6Jira42.9%
#7Better Stack38.6%
#8FireHydrant37.1%
#9Squadcast34.3%
#10Atlassian34.3%

Aug 17, 202670 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4

#1Slack84.3%
#2PagerDuty72.9%
#3incident.io71.4%
#4Rootly58.6%
#5Opsgenie48.6%
#6Jira42.9%
#7Better Stack38.6%
#8FireHydrant37.1%
#9Squadcast34.3%
#10Atlassian34.3%

Aug 16, 202670 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4

#1Slack84.3%
#2PagerDuty72.9%
#3incident.io71.4%
#4Rootly58.6%
#5Opsgenie48.6%
#6Jira42.9%
#7Better Stack38.6%
#8FireHydrant37.1%
#9Squadcast34.3%
#10Atlassian34.3%

Aug 15, 202670 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4

#1Slack84.3%
#2PagerDuty72.9%
#3incident.io71.4%
#4Rootly58.6%
#5Opsgenie48.6%
#6Jira42.9%
#7Better Stack38.6%
#8FireHydrant37.1%
#9Squadcast34.3%
#10Atlassian34.3%

Aug 14, 202670 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4

#1Slack84.3%
#2PagerDuty72.9%
#3incident.io71.4%
#4Rootly58.6%
#5Opsgenie48.6%
#6Jira42.9%
#7Better Stack38.6%
#8FireHydrant37.1%
#9Squadcast34.3%
#10Atlassian34.3%

Read any date directly

Every archived date is machine-readable at /api/index/incident-management-tools/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]