AI Index / Incident management tools

Best Incident management tools

What AI assistants actually recommend when buyers ask about incident management tools — measured on a rolling 4-week window across 5 engines, published as open data.

Updated 2026-09-17 · 63 sampled answers · rolling 4-week window · methodology

Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.

Rolling 4-week window63 samples5 enginesmethodologydata studies

Measured by Orbatormethodology owner Henrik Tellewindow ends Sep 17, 2026

Sample: 63 AI answers · Window: Aug 20, 2026Sep 17, 2026 (4-week rolling) · trend vs prior 4 weeks (49 answers)

Samples by engine: GEMINI 14 (last run Sep 7, 2026) · CHATGPT 14 (last run Sep 7, 2026) · CLAUDE 14 (last run Sep 8, 2026) · PERPLEXITY 14 (last run Sep 7, 2026 — stalest) · GROK 7 (last run Sep 7, 2026)

How these numbers are made: sampling design · prompt provenance · what counts as a mention · what we cannot see

On the record: This ranking is frozen as a dated snapshot every day. View this category's history to see what entered and left the ranking and when, or read what the engines actually said on a given day.

What is the best incident management tools?

Across 63 sampled AI answers from 5 engines, Slack is recommended most often — appearing in 76.2% of recommendations, followed by incident.io (71.4%) and PagerDuty (61.9%).

This is a measurement of share of voice across 5 AI engines — not an editorial pick. See the full ranking below.

How this ranking is measured

Orbator asked Gemini, ChatGPT, Claude, Perplexity and Grok buyer questions about incident management tools and sampled 63 answers between Aug 20, 2026 and Sep 17, 2026. Recommendation share counts the answers that recommended or listed a product, so a passing mention or a warning adds nothing to it. A category publishes once it holds at least 20 independently sampled answers in the window. Read the full methodology or download this ranking as CSV.

recommendedlistedneutral mentionwarned againstRecommendation share counts answers that recommend or list it — neutral mentions and warnings shown for transparency
#ProductShareTrendEngines
1

slack.com

Best for: AI recommends Slack most when buyers ask best incident management tools for on-call engineering teams (100% of those answers)

76.2%

95% CI 64.485%

48 mentions · avg pos 4

first pick 16.7%

GROK 100%GEMINI 78.6%CHATGPT 71.4%CLAUDE 71.4%PERPLEXITY 71.4%
Claim
2

incident.io

Best for: AI recommends incident.io most when buyers ask affordable alternatives to expensive enterprise incident response platforms (100% of those answers)

71.4%

95% CI 59.381.1%

45 mentions · avg pos 3.8

first pick 15.6%

GROK 85.7%GEMINI 71.4%CHATGPT 64.3%CLAUDE 71.4%PERPLEXITY 71.4%
Claim
3

pagerduty.com

Best for: AI recommends PagerDuty most when buyers ask best incident management tools for on-call engineering teams (100% of those answers)

61.9%

95% CI 49.672.9%

39 mentions · avg pos 3.7

first pick 43.6%

GROK 85.7%GEMINI 42.9%CHATGPT 57.1%CLAUDE 85.7%PERPLEXITY 50%
Claim
4

rootly.com

Best for: AI recommends Rootly most when buyers ask best incident management tools for on-call engineering teams (100% of those answers)

54%

95% CI 41.865.7%

34 mentions · avg pos 5.4

first pick 5.9%

GROK 71.4%GEMINI 57.1%CHATGPT 42.9%CLAUDE 50%PERPLEXITY 57.1%
Claim
5

grafana.com

Best for: AI recommends Grafana most when buyers ask best platforms for managing on-call rotations and alerting (100% of those answers)

41.3%

95% CI 3053.6%

26 mentions · avg pos 5.9

first pick 3.8%

GROK 42.9%GEMINI 42.9%CHATGPT 35.7%CLAUDE 64.3%PERPLEXITY 21.4%
Claim
6

squadcast.com

Best for: AI recommends Squadcast most when buyers ask affordable alternatives to expensive enterprise incident response platforms (77.8% of those answers)

33.3%

95% CI 22.945.6%

21 mentions · avg pos 7.9

first pick 9.5%

GROK 57.1%GEMINI 42.9%CLAUDE 35.7%PERPLEXITY 42.9%
Claim
7

firehydrant.com

Best for: AI recommends FireHydrant most when buyers ask which incident management tool has the best postmortem and runbook features (100% of those answers)

31.7%

95% CI 21.644%

20 mentions · avg pos 6.8

first pick 10%

GROK 71.4%GEMINI 21.4%CHATGPT 28.6%CLAUDE 28.6%PERPLEXITY 28.6%
Claim
8
Jira

Best for: AI recommends Jira most when buyers ask best incident management tools for on-call engineering teams (55.6% of those answers)

25.4%

95% CI 16.337.3%

16 mentions · avg pos 5.1

first pick 6.3%

GROK 28.6%GEMINI 35.7%CHATGPT 35.7%PERPLEXITY 28.6%
Claim
9

prometheus.io

Best for: AI recommends Prometheus most when buyers ask what should I use to manage on-call schedules and route alerts to the right engineer (66.7% of those answers)

25.4%

95% CI 16.337.3%

16 mentions · avg pos 7.4

first pick 0%

GROK 57.1%GEMINI 28.6%CHATGPT 21.4%CLAUDE 21.4%PERPLEXITY 14.3%
Claim
10

atlassian.com

Best for: AI recommends Opsgenie most when buyers ask best platforms for managing on-call rotations and alerting (77.8% of those answers)

23.8%

95% CI 1535.6%

15 mentions · avg pos 6.6

first pick 0%

GROK 14.3%GEMINI 14.3%CHATGPT 35.7%CLAUDE 42.9%PERPLEXITY 7.1%
Claim
11

betterstack.com

Best for: AI recommends Better Stack most when buyers ask best incident management tools for on-call engineering teams (55.6% of those answers)

22.2%

95% CI 13.733.9%

14 mentions · avg pos 9.4

first pick 14.3%

GROK 57.1%GEMINI 21.4%CHATGPT 7.1%CLAUDE 28.6%PERPLEXITY 14.3%
Claim
12

datadoghq.com

Best for: AI recommends Datadog most when buyers ask what should I use to manage on-call schedules and route alerts to the right engineer (77.8% of those answers)

20.6%

95% CI 12.532.2%

13 mentions · avg pos 14.8

first pick 0%

GROK 57.1%GEMINI 35.7%CHATGPT 21.4%CLAUDE 7.1%
Claim
13
OnCall

Best for: AI recommends OnCall most when buyers ask on-call scheduling tools vs full incident management platforms for small DevOps teams (55.6% of those answers)

19%

95% CI 11.230.4%

12 mentions · avg pos 9.1

first pick 0%

GROK 57.1%GEMINI 14.3%CHATGPT 7.1%CLAUDE 28.6%PERPLEXITY 7.1%
Claim
14

zenduty.com

Best for: AI recommends Zenduty most when buyers ask what should I use to manage on-call schedules and route alerts to the right engineer (55.6% of those answers)

17.5%

95% CI 1028.6%

11 mentions · avg pos 6.2

first pick 0%

GROK 42.9%GEMINI 14.3%CLAUDE 35.7%PERPLEXITY 7.1%
Claim
15

microsoft.com

Best for: AI recommends Microsoft most when buyers ask affordable alternatives to expensive enterprise incident response platforms (44.4% of those answers)

17.5%

95% CI 1028.6%

11 mentions · avg pos 6.7

first pick 0%

GEMINI 57.1%CHATGPT 7.1%CLAUDE 7.1%PERPLEXITY 7.1%
Claim
Features: shared cloud storage ↗ source · verified Sep 5, 2026
Platforms: PC ↗ source · verified Sep 5, 2026
16

onpage.com

Best for: AI recommends OnPage most when buyers ask best platforms for managing on-call rotations and alerting (77.8% of those answers)

17.5%

95% CI 1028.6%

11 mentions · avg pos 7.8

first pick 0%

GROK 14.3%GEMINI 35.7%CLAUDE 28.6%PERPLEXITY 7.1%
Claim
17

atlassystems.com

Best for: AI recommends Atlassian most when buyers ask best incident management tools for on-call engineering teams (66.7% of those answers)

15.9%

95% CI 8.926.8%

10 mentions · avg pos 4.4

first pick 0%

GEMINI 21.4%CHATGPT 28.6%CLAUDE 14.3%PERPLEXITY 7.1%
Claim
18
Jira Service Management

Best for: AI recommends Jira Service Management most when buyers ask best incident management tools for on-call engineering teams (44.4% of those answers)

14.3%

95% CI 7.725%

9 mentions · avg pos 5

first pick 0%

GROK 28.6%GEMINI 7.1%CHATGPT 28.6%PERPLEXITY 14.3%
Claim
19
Grafana Loki

Best for: AI recommends Grafana Loki most when buyers ask best platforms for managing on-call rotations and alerting (66.7% of those answers)

12.7%

95% CI 6.623.1%

8 mentions

first pick 0%

GROK 14.3%CLAUDE 35.7%PERPLEXITY 14.3%
Claim
20

splunk.com

Best for: AI recommends Splunk most when buyers ask best platforms for managing on-call rotations and alerting (33.3% of those answers)

11.1%

95% CI 5.521.2%

7 mentions · avg pos 8

first pick 0%

GROK 14.3%GEMINI 28.6%CLAUDE 7.1%PERPLEXITY 7.1%
Claim
21
Spike

Best for: AI recommends Spike most when buyers ask affordable alternatives to expensive enterprise incident response platforms (33.3% of those answers)

9.5%

95% CI 4.419.3%

6 mentions · avg pos 6.5

first pick 16.7%

GROK 14.3%CLAUDE 21.4%PERPLEXITY 14.3%
Claim
22
Splunk On-Call

Best for: AI recommends Splunk On-Call most when buyers ask best platforms for managing on-call rotations and alerting (33.3% of those answers)

9.5%

95% CI 4.419.3%

6 mentions · avg pos 8.5

first pick 0%

GROK 14.3%GEMINI 21.4%CLAUDE 7.1%PERPLEXITY 7.1%
Claim
23
VictorOps

Best for: AI recommends VictorOps most when buyers ask best platforms for managing on-call rotations and alerting (33.3% of those answers)

9.5%

95% CI 4.419.3%

6 mentions · avg pos 9

first pick 0%

GROK 14.3%GEMINI 28.6%CLAUDE 7.1%
Claim
24

hyperping.com

Best for: AI recommends Hyperping most when buyers ask what should I use to manage on-call schedules and route alerts to the right engineer (66.7% of those answers)

9.5%

95% CI 4.419.3%

6 mentions · avg pos 9.7

first pick 0%

GROK 42.9%GEMINI 14.3%PERPLEXITY 7.1%
Claim
25

goalert.me

Best for: AI recommends GoAlert most when buyers ask affordable alternatives to expensive enterprise incident response platforms (33.3% of those answers)

9.5%

95% CI 4.419.3%

6 mentions · avg pos 10.3

first pick 16.7%

GROK 14.3%GEMINI 7.1%CLAUDE 28.6%
Claim
26

spike.sh

Best for: AI recommends Spike.sh most when buyers ask affordable alternatives to expensive enterprise incident response platforms (55.6% of those answers)

7.9%

95% CI 3.417.3%

5 mentions · avg pos 6.8

first pick 20%

GROK 28.6%PERPLEXITY 21.4%
Claim
27

xurrent.com

Best for: AI recommends Xurrent most when buyers ask best incident management tools for on-call engineering teams (44.4% of those answers)

7.9%

95% CI 3.417.3%

5 mentions · avg pos 7.6

first pick 20%

GEMINI 21.4%PERPLEXITY 14.3%
Claim
28
xMatters

7.9%

95% CI 3.417.3%

5 mentions · avg pos 8.8

first pick 0%

GROK 14.3%GEMINI 28.6%
Claim
29

runframe.io

Best for: AI recommends Runframe most when buyers ask best incident management tools for on-call engineering teams (77.8% of those answers)

7.9%

95% CI 3.417.3%

5 mentions · avg pos 15.8

first pick 0%

GROK 57.1%GEMINI 7.1%
Claim
30

dfir-iris.org

Best for: AI recommends IRIS most when buyers ask affordable alternatives to expensive enterprise incident response platforms (44.4% of those answers)

6.3%

95% CI 2.515.2%

4 mentions · avg pos 5.3

first pick 25%

GROK 14.3%GEMINI 14.3%PERPLEXITY 7.1%
Claim
31

servicenow.com

Best for: AI recommends ServiceNow most when buyers ask what should I use to manage on-call schedules and route alerts to the right engineer (33.3% of those answers)

6.3%

95% CI 2.515.2%

4 mentions · avg pos 8

first pick 0%

GROK 14.3%GEMINI 7.1%PERPLEXITY 14.3%
Claim
32
CloudWatch

6.3%

95% CI 2.515.2%

4 mentions · avg pos 12

first pick 0%

GEMINI 7.1%CHATGPT 14.3%CLAUDE 7.1%
Claim
33
PagerTree

4.8%

95% CI 1.613.1%

3 mentions · avg pos 5

first pick 33.3%

CLAUDE 7.1%PERPLEXITY 14.3%
Claim
34

thehive-project.org

Best for: AI recommends TheHive most when buyers ask affordable alternatives to expensive enterprise incident response platforms (33.3% of those answers)

4.8%

95% CI 1.613.1%

3 mentions · avg pos 5.3

first pick 33.3%

GROK 14.3%GEMINI 7.1%PERPLEXITY 7.1%
Claim
35
Alertmanager

4.8%

95% CI 1.613.1%

3 mentions · avg pos 6

first pick 0%

GROK 14.3%CHATGPT 7.1%CLAUDE 7.1%
Claim
36

allquiet.app

4.8%

95% CI 1.613.1%

3 mentions · avg pos 6.3

first pick 33.3%

GROK 14.3%GEMINI 14.3%
Claim
37

oneuptime.com

Best for: AI recommends OneUptime most when buyers ask affordable alternatives to expensive enterprise incident response platforms (33.3% of those answers)

4.8%

95% CI 1.613.1%

3 mentions · avg pos 9

first pick 66.7%

GROK 14.3%CHATGPT 7.1%CLAUDE 7.1%
Claim
38

blameless.io

Best for: AI recommends Blameless most when buyers ask which incident management tool has the best postmortem and runbook features (55.6% of those answers)

4.8%

95% CI 1.613.1%

3 mentions · avg pos 9.5

first pick 0%

GROK 14.3%GEMINI 7.1%PERPLEXITY 7.1%
Claim
39
Velociraptor

Best for: AI recommends Velociraptor most when buyers ask affordable alternatives to expensive enterprise incident response platforms (33.3% of those answers)

4.8%

95% CI 1.613.1%

3 mentions · avg pos 9.7

first pick 0%

GROK 14.3%GEMINI 14.3%
Claim
40
SIEM

Best for: AI recommends SIEM most when buyers ask affordable alternatives to expensive enterprise incident response platforms (33.3% of those answers)

4.8%

95% CI 1.613.1%

3 mentions · avg pos 15

first pick 0%

GROK 14.3%GEMINI 14.3%
Claim
41

cortex.io

3.2%

95% CI 0.910.9%

2 mentions · avg pos 1.5

first pick 50%

GROK 14.3%GEMINI 7.1%
Claim
42

freshservice.com

3.2%

95% CI 0.910.9%

2 mentions · avg pos 4

first pick 0%

GEMINI 7.1%PERPLEXITY 7.1%
Claim
43
Grafana IRM

3.2%

95% CI 0.910.9%

2 mentions · avg pos 5

first pick 0%

GEMINI 7.1%CHATGPT 7.1%
Claim
44

wazuh.com

3.2%

95% CI 0.910.9%

2 mentions · avg pos 5.5

first pick 0%

GROK 14.3%PERPLEXITY 7.1%
Claim
45
Dispatch

3.2%

95% CI 0.910.9%

2 mentions · avg pos 7

first pick 0%

GEMINI 7.1%CLAUDE 7.1%
Claim
46

betteruptime.com

3.2%

95% CI 0.910.9%

2 mentions · avg pos 7.5

first pick 0%

GEMINI 14.3%
Claim
47

cynet.com

Best for: AI recommends Cynet most when buyers ask affordable alternatives to expensive enterprise incident response platforms (44.4% of those answers)

3.2%

95% CI 0.910.9%

2 mentions · avg pos 8

first pick 0%

GEMINI 14.3%
Claim
48

taskcallapp.com

Best for: AI recommends TaskCall most when buyers ask what should I use to manage on-call schedules and route alerts to the right engineer (55.6% of those answers)

3.2%

95% CI 0.910.9%

2 mentions · avg pos 8.5

first pick 0%

GEMINI 14.3%
Claim
49
GRR Rapid Response

3.2%

95% CI 0.910.9%

2 mentions · avg pos 10

first pick 0%

GEMINI 14.3%
Claim
50
Tines

3.2%

95% CI 0.910.9%

2 mentions · avg pos 10

first pick 0%

GROK 14.3%GEMINI 7.1%
Claim
51

torq.io

3.2%

95% CI 0.910.9%

2 mentions · avg pos 10

first pick 0%

GROK 14.3%GEMINI 7.1%
Claim
52
Shuffle

3.2%

95% CI 0.910.9%

2 mentions · avg pos 10.5

first pick 0%

GROK 14.3%GEMINI 7.1%
Claim
53

pagerly.io

3.2%

95% CI 0.910.9%

2 mentions · avg pos 13

first pick 0%

GROK 14.3%CLAUDE 7.1%
Claim
54

misp-project.org

1.6%

95% CI 0.38.5%

1 mentions · avg pos 1

first pick 100%

GROK 14.3%
Claim
55
SOAR

Best for: AI recommends SOAR most when buyers ask affordable alternatives to expensive enterprise incident response platforms (33.3% of those answers)

1.6%

95% CI 0.38.5%

1 mentions · avg pos 1

first pick 100%

GROK 14.3%
Claim
56

underdefense.com

1.6%

95% CI 0.38.5%

1 mentions · avg pos 1

first pick 100%

GROK 14.3%
Claim
57

asana.com

1.6%

95% CI 0.38.5%

1 mentions · avg pos 2

first pick 0%

GEMINI 7.1%
Claim
58

statuspage.io

1.6%

95% CI 0.38.5%

1 mentions · avg pos 2

first pick 0%

GEMINI 7.1%
Claim
59

ilert.com

1.6%

95% CI 0.38.5%

1 mentions · avg pos 2

first pick 0%

CHATGPT 7.1%
Claim
60

linear.app

1.6%

95% CI 0.38.5%

1 mentions · avg pos 3

first pick 0%

CHATGPT 7.1%
Claim
61
RTIR

1.6%

95% CI 0.38.5%

1 mentions · avg pos 3

first pick 0%

GEMINI 7.1%
Claim
62
ManageEngine ServiceDesk Plus

1.6%

95% CI 0.38.5%

1 mentions · avg pos 4

first pick 0%

PERPLEXITY 7.1%
Claim
63

openalternative.co

1.6%

95% CI 0.38.5%

1 mentions · avg pos 5

first pick 0%

GROK 14.3%
Claim
64

tracecat.com

1.6%

95% CI 0.38.5%

1 mentions · avg pos 5

first pick 0%

GROK 14.3%
Claim
65
NinjaOne

1.6%

95% CI 0.38.5%

1 mentions · avg pos 6

first pick 0%

GEMINI 7.1%
Claim
66

resolve.ai

1.6%

95% CI 0.38.5%

1 mentions · avg pos 6

first pick 0%

GROK 14.3%
Claim
67
Kaspersky Small Office Security

1.6%

95% CI 0.38.5%

1 mentions · avg pos 8

first pick 0%

GEMINI 7.1%
Claim
68
OSQuery

1.6%

95% CI 0.38.5%

1 mentions · avg pos 8

first pick 0%

GEMINI 7.1%
Claim
69

zoho.com

1.6%

95% CI 0.38.5%

1 mentions · avg pos 9

first pick 0%

GEMINI 7.1%
Claim
70

datadog.com

1.6%

95% CI 0.38.5%

1 mentions · avg pos 10

first pick 0%

GEMINI 7.1%
Claim
71

connecteam.com

Best for: AI recommends Connecteam most when buyers ask what should I use to manage on-call schedules and route alerts to the right engineer (33.3% of those answers)

1.6%

95% CI 0.38.5%

1 mentions · avg pos 11

first pick 0%

GEMINI 7.1%
Claim
72

signl4.com

Best for: AI recommends SIGNL4 most when buyers ask on-call scheduling tools vs full incident management platforms for small DevOps teams (33.3% of those answers)

1.6%

95% CI 0.38.5%

1 mentions · avg pos 12

first pick 0%

GROK 14.3%
Claim
73
DFIR-IRIS

1.6%

95% CI 0.38.5%

1 mentions · avg pos 13

first pick 0%

GEMINI 7.1%
Claim
74

oncallmanager.app

1.6%

95% CI 0.38.5%

1 mentions · avg pos 13

first pick 0%

GROK 14.3%
Claim
75
Grafana Cloud

1.6%

95% CI 0.38.5%

1 mentions · avg pos 14

first pick 0%

GROK 14.3%
Claim
76

knowbe4.com

Best for: AI recommends KnowBe4 PhishER most when buyers ask affordable alternatives to expensive enterprise incident response platforms (33.3% of those answers)

1.6%

95% CI 0.38.5%

1 mentions · avg pos 16

first pick 0%

GEMINI 7.1%
Claim
77

sans.org

1.6%

95% CI 0.38.5%

1 mentions · avg pos 16

first pick 0%

GEMINI 7.1%
Claim
78
SANS Investigative Forensics Toolkit (SIFT) Workstation

1.6%

95% CI 0.38.5%

1 mentions · avg pos 16

first pick 0%

GEMINI 7.1%
Claim
79
Microsoft Lists

1.6%

95% CI 0.38.5%

1 mentions

first pick 0%

PERPLEXITY 7.1%
Claim

Reading the numbers: Share is a point estimate on 63 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.

Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.

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What the engines actually said

Every number on this page is measured from sampled answers, and those answers are kept. The archive holds dated excerpts of what each engine answered, never full answers. Read the answer archive for incident management tools to see the excerpts by date and engine, or view the ranking history to see what entered and left this ranking and when.

Questions buyers ask about Incident management tools

What is the best incident management tools?

Across 63 sampled AI answers from 5 engines (Aug 20, 2026 to Sep 17, 2026), Slack is recommended most often for incident management tools, appearing in 76.2% of recommendations, followed by incident.io (71.4%). This is a measurement of what AI assistants recommend, not an editorial verdict.

What does ChatGPT recommend for incident management tools?

ChatGPT recommends Slack most often for incident management tools. It appears as a recommendation in 71.4% of ChatGPT's sampled answers in this window (Aug 20, 2026 to Sep 17, 2026). Other engines answer differently. The per-engine breakdown in the ranking shows each one.

How is this measured?

Orbator samples AI answers to buyer questions across 5 engines and counts how often each product is recommended. No product pays for placement. The incident management tools ranking is based on 63 answers in the current 4-week window (Aug 20, 2026 to Sep 17, 2026). Full methodology is published at https://www.orbator.io/ai-index/methodology.

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