Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.
Sep 8, 2026vs Sep 7, 2026
No change above the noise floor.
Sep 7, 2026vs Sep 6, 2026
No change above the noise floor.
Sep 6, 2026vs Sep 5, 2026
No change above the noise floor.
Sep 5, 2026vs Sep 4, 2026
No change above the noise floor.
Sep 4, 2026vs Sep 3, 2026
No change above the noise floor.
Sep 3, 2026vs Sep 2, 2026
- ▲ INDrift entered the top 10 (#14 → #9)
- ▼ OUTHelp Scout left the top 10 (#10 → #12)
- ▲Drift moved #14 → #9
- ▼Help Scout moved #10 → #12
- ▼LiveChat moved #9 → #10
- ▲Drift +4.2pp (12.5% → 16.7%)
- ▲Intercom +3.8pp (53.1% → 56.9%)
- ▲HubSpot CRM +1.9pp (20.3% → 22.2%)
- ▼Slack -1.6pp (26.6% → 25%)
- ▼Gleap -1.6pp (26.6% → 25%)
- ▲tawk.to +1.2pp (26.6% → 27.8%)
Sep 2, 2026vs Sep 1, 2026
- ▲ INHelp Scout entered the top 10 (#13 → #10)
- ▼ OUTChatwoot left the top 10 (#8 → #11)
- ▲Slack moved #9 → #5
- ▲HubSpot CRM moved #10 → #7
- ▼LiveChat moved #6 → #9
- ▲Help Scout moved #13 → #10
- ▼Chatwoot moved #8 → #11
- ▼Gleap moved #5 → #6
- ▼Tidio AI moved #7 → #8
- ▲Slack +14.1pp (12.5% → 26.6%)
- ▲Intercom +9.3pp (43.8% → 53.1%)
- ▲HubSpot CRM +7.8pp (12.5% → 20.3%)
- ▲Help Scout +6.2pp (9.4% → 15.6%)
- ▲Gleap +4.7pp (21.9% → 26.6%)
- ▲Zendesk +3.2pp (40.6% → 43.8%)
- ▲Tidio AI +3.2pp (15.6% → 18.8%)
- ▲Chatwoot +3.1pp (12.5% → 15.6%)
- ▲tawk.to +1.6pp (25% → 26.6%)
- ▲LiveChat +1.6pp (15.6% → 17.2%)
Sep 1, 2026vs Aug 31, 2026
No change above the noise floor.
Aug 31, 2026vs Aug 30, 2026
No change above the noise floor.
Aug 30, 2026vs Aug 29, 2026
No change above the noise floor.
Aug 29, 2026vs Aug 28, 2026
No change above the noise floor.
Aug 28, 2026vs Aug 27, 2026
No change above the noise floor.
Aug 27, 2026vs Aug 26, 2026
Methodology change: extraction rules 4-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.
- ▲ INChatwoot entered the top 10 (#11 → #8)
- ▲ INHubSpot CRM entered the top 10 (#15 → #10)
- ▼ OUTFreshchat left the top 10 (#9 → #15)
- ▼ OUTCrescendo.ai left the top 10 (#10 → #12)
- ▼Freshchat moved #9 → #15
- ▲HubSpot CRM moved #15 → #10
- ▲Chatwoot moved #11 → #8
- ▼Slack moved #7 → #9
- ▼Crescendo.ai moved #10 → #12
- ▲Crisp moved #2 → #1
- ▼Intercom moved #1 → #2
- ▲Gleap moved #6 → #5
- ▼LiveChat moved #5 → #6
- ▲Tidio AI moved #8 → #7
- ▲Crisp +22.1pp (40.4% → 62.5%)
- ▼Slack -10.6pp (23.1% → 12.5%)
- ▼LiveChat -9.4pp (25% → 15.6%)
- ▼tawk.to -3.8pp (28.8% → 25%)
- ▼Tidio AI -3.6pp (19.2% → 15.6%)
- ▲HubSpot CRM +2.9pp (9.6% → 12.5%)
- ▼Crescendo.ai -2.1pp (11.5% → 9.4%)
- ▼Freshchat -2.1pp (11.5% → 9.4%)
- ▼Gleap -1.2pp (23.1% → 21.9%)
- ▲Chatwoot +1pp (11.5% → 12.5%)
Aug 26, 2026vs Aug 25, 2026
No change above the noise floor.
Aug 25, 2026vs Aug 24, 2026
No change above the noise floor.
Aug 24, 2026vs Aug 23, 2026
No change above the noise floor.
Aug 23, 2026vs Aug 22, 2026
- ▲ INFreshchat entered the top 10 (#11 → #9)
- ▲ INCrescendo.ai entered the top 10 (#12 → #10)
- ▼ OUTZoho left the top 10 (#9 → #12)
- ▼ OUTHubSpot CRM left the top 10 (#10 → #15)
- ▼HubSpot CRM moved #10 → #15
- ▼Zoho moved #9 → #12
- ▼Zendesk moved #1 → #3
- ▼Tidio AI moved #6 → #8
- ▲Freshchat moved #11 → #9
- ▲Crescendo.ai moved #12 → #10
- ▲Intercom moved #2 → #1
- ▲Crisp moved #3 → #2
- ▲Gleap moved #7 → #6
- ▲Slack moved #8 → #7
- ▲Crisp +8pp (32.4% → 40.4%)
- ▲Intercom +7.4pp (36.8% → 44.2%)
- ▼Tidio AI -5.8pp (25% → 19.2%)
- ▼Zoho -4.7pp (16.2% → 11.5%)
- ▼LiveChat -4.4pp (29.4% → 25%)
- ▼HubSpot CRM -3.6pp (13.2% → 9.6%)
- ▼tawk.to -2.1pp (30.9% → 28.8%)
- ▼Gleap -1.9pp (25% → 23.1%)
- ▼Freshchat -1.7pp (13.2% → 11.5%)
- ▼Crescendo.ai -1.7pp (13.2% → 11.5%)
Aug 22, 2026vs Aug 21, 2026
- ▲Crisp moved #4 → #3
- ▼tawk.to moved #3 → #4
- ▲Zoho moved #10 → #9
- ▼HubSpot CRM moved #9 → #10
- ▲Intercom +3.9pp (32.9% → 36.8%)
- ▲Crisp +3.5pp (28.9% → 32.4%)
- ▼HubSpot CRM -2.6pp (15.8% → 13.2%)
- ▼Tidio AI -1.3pp (26.3% → 25%)
Aug 21, 2026vs Aug 20, 2026
- ▼LiveChat moved #3 → #5
- ▼Slack moved #6 → #8
- ▲tawk.to moved #4 → #3
- ▲Crisp moved #5 → #4
- ▲Tidio AI moved #7 → #6
- ▲Gleap moved #8 → #7
- ▼Slack -3.7pp (27.4% → 23.7%)
- ▼HubSpot CRM -3.2pp (19% → 15.8%)
- ▲tawk.to +1.7pp (28.6% → 30.3%)
- ▲Crisp +1.5pp (27.4% → 28.9%)
- ▼Gleap -1.2pp (26.2% → 25%)
- ▼Tidio AI -1.1pp (27.4% → 26.3%)
Aug 20, 2026vs Aug 19, 2026
- ▲Crisp moved #8 → #5
- ▼Slack moved #5 → #6
- ▼Tidio AI moved #6 → #7
- ▼Gleap moved #7 → #8
- ▲Crisp +3.7pp (23.7% → 27.4%)
- ▼LiveChat -3.1pp (32.9% → 29.8%)
- ▼Zoho -1.7pp (18.4% → 16.7%)
- ▼Slack -1.5pp (28.9% → 27.4%)
- ▼Gleap -1.4pp (27.6% → 26.2%)
Aug 19, 2026vs Aug 18, 2026
Methodology change: extraction rules 4 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.
- ▲ INCrisp entered the top 10 (#16 → #8)
- ▼ OUTFreshchat left the top 10 (#10 → #11)
- ▲Crisp moved #16 → #8
- ▲Intercom moved #8 → #2
- ▼Tidio AI moved #2 → #6
- ▲tawk.to moved #6 → #4
- ▼Gleap moved #5 → #7
- ▼HubSpot CRM moved #7 → #9
- ▼Slack moved #4 → #5
- ▼Zoho moved #9 → #10
- ▼Freshchat moved #10 → #11
- ▲Crisp +13.2pp (10.5% → 23.7%)
- ▼Tidio AI -9.2pp (36.8% → 27.6%)
- ▲Intercom +7.9pp (25% → 32.9%)
- ▼Slack -6.6pp (35.5% → 28.9%)
- ▼HubSpot CRM -6.6pp (26.3% → 19.7%)
- ▼Gleap -5.3pp (32.9% → 27.6%)
- ▼Freshchat -3.9pp (19.7% → 15.8%)
- ▼Zoho -2.7pp (21.1% → 18.4%)
- ▼LiveChat -2.6pp (35.5% → 32.9%)
- ▼tawk.to -1.4pp (30.3% → 28.9%)
- ▼Zendesk -1.3pp (43.4% → 42.1%)
Aug 18, 2026vs Aug 17, 2026
No change above the noise floor.
Aug 17, 2026vs Aug 16, 2026
No change above the noise floor.
Aug 16, 2026vs Aug 15, 2026
No change above the noise floor.
Aug 15, 2026vs Aug 14, 2026
No change above the noise floor.