What AI assistants actually recommend when buyers ask about live chat software for saas companies — measured on a rolling 4-week window across 5 engines, published as open data.
Updated 2026-09-28 · 40 sampled answers · rolling 4-week window · methodology
Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.
Measured by Orbatormethodology owner Henrik Tellewindow ends Sep 28, 2026
Sample: 40 AI answers · Window: Aug 31, 2026 – Sep 28, 2026 (4-week rolling) · trend vs prior 4 weeks (32 answers)
Samples by engine: GROK 8 (last run Sep 2, 2026) · GEMINI 8 (last run Sep 2, 2026) · CHATGPT 8 (last run Sep 2, 2026) · CLAUDE 8 (last run Sep 3, 2026) · PERPLEXITY 8 (last run Sep 2, 2026 — stalest)
How these numbers are made: sampling design · prompt provenance · what counts as a mention · what we cannot see
On the record: This ranking is frozen as a dated snapshot every day. View this category's history to see what entered and left the ranking and when, or read what the engines actually said on a given day.
Across 40 sampled AI answers from 5 engines, Intercom is recommended most often — appearing in 67.5% of recommendations, followed by Crisp (62.5%) and Zendesk (47.5%).
This is a measurement of share of voice across 5 AI engines — not an editorial pick. See the full ranking below.
Orbator asked Grok, Gemini, ChatGPT, Claude and Perplexity buyer questions about live chat software for saas companies and sampled 40 answers between Aug 31, 2026 and Sep 28, 2026. Recommendation share counts the answers that recommended or listed a product, so a passing mention or a warning adds nothing to it. A category publishes once it holds at least 20 independently sampled answers in the window. Read the full methodology or download this ranking as CSV.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | intercom.com | 67.5% 95% CI 52–79.9% 27 mentions · avg pos 5.2 first pick 33.3% | — | GROK 62.5%GEMINI 62.5%CHATGPT 75%CLAUDE 87.5%PERPLEXITY 50% | Claim |
| 2 | crisp.chat | 62.5% 95% CI 47–75.8% 25 mentions · avg pos 6.3 first pick 16% | — | GROK 62.5%GEMINI 50%CHATGPT 62.5%CLAUDE 62.5%PERPLEXITY 75% | Claim |
| 3 | zendesk.com | 47.5% 95% CI 32.9–62.5% 19 mentions · avg pos 7.4 first pick 10.5% | — | GROK 50%GEMINI 50%CHATGPT 50%CLAUDE 50%PERPLEXITY 37.5% | Claim |
| 4 | slack.com | 35% 95% CI 22.1–50.5% 14 mentions · avg pos 6.2 first pick 7.1% | — | GROK 62.5%GEMINI 12.5%CHATGPT 37.5%CLAUDE 12.5%PERPLEXITY 50% | Claim |
| 5 | hubspot.com | 30% 95% CI 18.1–45.4% 12 mentions · avg pos 6.4 first pick 0% | — | GROK 25%GEMINI 62.5%CHATGPT 12.5%CLAUDE 37.5%PERPLEXITY 12.5% | Claim |
| 6 | tawk.to | 30% 95% CI 18.1–45.4% 12 mentions · avg pos 6.5 first pick 25% | — | GROK 37.5%GEMINI 25%CHATGPT 25%CLAUDE 37.5%PERPLEXITY 25% | Claim |
| 7 | gleap.io | 27.5% 95% CI 16.1–42.8% 11 mentions · avg pos 7 first pick 18.2% | — | GROK 50%GEMINI 37.5%CLAUDE 12.5%PERPLEXITY 37.5% | Claim |
| 8 | drift.com | 25% 95% CI 14.2–40.2% 10 mentions · avg pos 6.6 first pick 10% | — | GROK 25%GEMINI 37.5%CLAUDE 50%PERPLEXITY 12.5% | Claim |
| 9 | tidio.com | 20% 95% CI 10.5–34.8% 8 mentions · avg pos 4 first pick 0% | — | GROK 12.5%GEMINI 12.5%CHATGPT 25%CLAUDE 12.5%PERPLEXITY 37.5% | Claim |
| 10 | Fin AI | 20% 95% CI 10.5–34.8% 8 mentions · avg pos 4.9 first pick 50% | — | GROK 50%CHATGPT 37.5%CLAUDE 12.5% | Claim |
| 11 | helpscout.com | 20% 95% CI 10.5–34.8% 8 mentions · avg pos 5 first pick 0% | — | GROK 25%CHATGPT 62.5%CLAUDE 12.5% | Claim |
| 12 | chatwoot.com | 17.5% 95% CI 8.7–32% 7 mentions · avg pos 4.9 first pick 0% | — | GROK 25%CHATGPT 37.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 13 | zoho.com | 17.5% 95% CI 8.7–32% 7 mentions · avg pos 6.4 first pick 0% | — | GEMINI 50%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 14 | livechat.com | 17.5% 95% CI 8.7–32% 7 mentions · avg pos 11.7 first pick 14.3% | — | GROK 37.5%GEMINI 12.5%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 15 | fin.ai | 15% 95% CI 7.1–29.1% 6 mentions · avg pos 9.6 first pick 16.7% | — | GROK 12.5%GEMINI 12.5%CHATGPT 25%CLAUDE 25% | Claim |
| 16 | microsoft.com | 12.5% 95% CI 5.5–26.1% 5 mentions · avg pos 5.4 first pick 0% | — | GROK 12.5%GEMINI 12.5%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 17 | olark.com | 10% 95% CI 4–23.1% 4 mentions · avg pos 3.8 first pick 0% | — | GROK 12.5%GEMINI 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 18 | mattermost.com | 10% 95% CI 4–23.1% 4 mentions · avg pos 10.5 first pick 0% | — | GROK 12.5%GEMINI 12.5%CHATGPT 12.5%CLAUDE 12.5% | Claim |
| 19 | freshchat.com | 10% 95% CI 4–23.1% 4 mentions · avg pos 12 first pick 0% | — | GROK 12.5%GEMINI 37.5% | Claim |
| 20 | Pumble | 7.5% 95% CI 2.6–19.9% 3 mentions · avg pos 1.3 first pick 66.7% | — | GROK 12.5%CHATGPT 12.5%CLAUDE 12.5% | Claim |
| 21 | linear.app | 7.5% 95% CI 2.6–19.9% 3 mentions · avg pos 7.7 first pick 0% | — | GROK 25%PERPLEXITY 12.5% | Claim |
| 22 | stripe.com | 7.5% 95% CI 2.6–19.9% 3 mentions · avg pos 8.3 first pick 0% | — | GROK 25%CHATGPT 12.5% | Claim |
| 23 | rocket.chat | 7.5% 95% CI 2.6–19.9% 3 mentions · avg pos 12 first pick 0% | — | GROK 12.5%GEMINI 12.5%CHATGPT 12.5% | Claim |
| 24 | appcues.com | 7.5% 95% CI 2.6–19.9% 3 mentions · avg pos 17 first pick 0% | — | GROK 12.5%GEMINI 12.5%CLAUDE 12.5% | Claim |
| 25 | purechat.com | 7.5% 95% CI 2.6–19.9% 3 mentions first pick 0% | — | GROK 12.5%CLAUDE 25% | Claim |
| 26 | usepylon.com | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 2 first pick 0% | — | PERPLEXITY 25% | Claim |
| 27 | crescendo.ai | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 7 first pick 0% | — | GROK 12.5%GEMINI 12.5% | Claim |
| 28 | chatbase.co | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 8 first pick 0% | — | GROK 25% | Claim |
| 29 | twist.com | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 8 first pick 0% | — | GROK 12.5%CHATGPT 12.5% | Claim |
| 30 | Chanty | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 9 first pick 50% | — | GEMINI 12.5%CLAUDE 12.5% | Claim |
| 31 | amplitude.com | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 10 first pick 0% | — | GROK 12.5%CLAUDE 12.5% | Claim |
| 32 | freshdesk.com | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 11.5 first pick 0% | — | GEMINI 25% | Claim |
| 33 | zenzap.co | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 11.5 first pick 0% | — | GEMINI 12.5%CLAUDE 12.5% | Claim |
| 34 | discord.com | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 13 first pick 0% | — | GROK 12.5%CLAUDE 12.5% | Claim |
| 35 | zulip.com | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 15 first pick 0% | — | GROK 12.5%GEMINI 12.5% | Claim |
| 36 | userpilot.com | 5% 95% CI 1.4–16.5% 2 mentions · avg pos 17.5 first pick 0% | — | GROK 12.5%GEMINI 12.5% | Claim |
| 37 | yourgpt.ai | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 3 first pick 0% | — | GEMINI 12.5% | Claim |
| 38 | featurebase.app | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 4 first pick 0% | — | GEMINI 12.5% | Claim |
| 39 | frontapp.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 5 first pick 0% | — | CHATGPT 12.5% | Claim |
| 40 | sierra.ai | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 5 first pick 0% | — | GEMINI 12.5% | Claim |
| 41 | techradar.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 5 first pick 0% | — | CHATGPT 12.5% | Claim |
| 42 | flock.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 7 first pick 0% | — | PERPLEXITY 12.5% | Claim |
| 43 | pushengage.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 7 first pick 0% | — | GROK 12.5% | Claim |
| 44 | wonderchat.io | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 8 first pick 0% | — | GEMINI 12.5% | Claim |
| 45 | dashly.io | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 9 first pick 0% | — | GEMINI 12.5% | Claim |
| 46 | kayako.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 9 first pick 0% | — | GEMINI 12.5% | Claim |
| 47 | productfruits.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 10 first pick 0% | — | GEMINI 12.5% | Claim |
| 48 | missiveapp.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 11 first pick 0% | — | CLAUDE 12.5% | Claim |
| 49 | Blink | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 12 first pick 0% | — | GEMINI 12.5% | Claim |
| 50 | deelo.ai | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 13 first pick 0% | — | GROK 12.5% | Claim |
| 51 | element.io | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 14 first pick 0% | — | GEMINI 12.5% | Claim |
| 52 | pendo.io | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 15 first pick 0% | — | CLAUDE 12.5% | Claim |
| 53 | gainsight.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 16 first pick 0% | — | CLAUDE 12.5% | Claim |
| 54 | wifitalents.com | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 22 first pick 0% | — | GROK 12.5% | Claim |
| 55 | chameleon.io | 2.5% 95% CI 0.4–12.9% 1 mentions · avg pos 23 first pick 0% | — | GROK 12.5% | Claim |
| 56 | inquirly.ai | 2.5% 95% CI 0.4–12.9% 1 mentions first pick 0% | — | GEMINI 12.5% | Claim |
| 57 | sparrowdesk.com | 2.5% 95% CI 0.4–12.9% 1 mentions first pick 0% | — | GROK 12.5% | Claim |
Reading the numbers: Share is a point estimate on 40 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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Head-to-head pages for products ranked in Live chat software for SaaS companies. Each one sets out sourced facts side by side, plus which product AI assistants recommend more, engine by engine.
Every number on this page is measured from sampled answers, and those answers are kept. The archive holds dated excerpts of what each engine answered, never full answers. Read the answer archive for live chat software for saas companies to see the excerpts by date and engine, or view the ranking history to see what entered and left this ranking and when.
Across 40 sampled AI answers from 5 engines (Aug 31, 2026 to Sep 28, 2026), Intercom is recommended most often for live chat software for saas companies, appearing in 67.5% of recommendations, followed by Crisp (62.5%). This is a measurement of what AI assistants recommend, not an editorial verdict.
ChatGPT recommends Intercom most often for live chat software for saas companies. It appears as a recommendation in 75% of ChatGPT's sampled answers in this window (Aug 31, 2026 to Sep 28, 2026). Other engines answer differently. The per-engine breakdown in the ranking shows each one.
Orbator samples AI answers to buyer questions across 5 engines and counts how often each product is recommended. No product pays for placement. The live chat software for saas companies ranking is based on 40 answers in the current 4-week window (Aug 31, 2026 to Sep 28, 2026). Full methodology is published at https://www.orbator.io/ai-index/methodology.
Verified facts for the most-recommended products — each sourced and dated. No editorial scoring, just the data side by side.
| Intercomintercom.com | Zendeskzendesk.com | Help Scouthelpscout.com | Chatwootchatwoot.com | LiveChatlivechat.com | |
|---|---|---|---|---|---|
| Pricing | Essential: $29 a month ↗ sourceverified Sep 5, 2026 | Support Team: $19 a month ↗ sourceverified Sep 5, 2026 | AI Answers Add-on: $0.75 a month (free tier available) ↗ sourceverified Sep 5, 2026 | Startups: $19 a month (free tier available) ↗ sourceverified Sep 5, 2026 | Starter: $19 a month ↗ sourceverified Sep 5, 2026 |
| Features | Fin AI Agent ↗ sourceverified Sep 5, 2026 | Email and ticketing system ↗ sourceverified Sep 5, 2026 | Live chat ↗ sourceverified Sep 5, 2026 | Facebook ↗ sourceverified Sep 5, 2026 | Text Intelligence ↗ sourceverified Sep 5, 2026 |
| Platforms | Phone ↗ sourceverified Sep 5, 2026 | Web ↗ sourceverified Sep 5, 2026 | Web ↗ sourceverified Sep 5, 2026 | API ↗ sourceverified Sep 5, 2026 | Mobile ↗ sourceverified Sep 5, 2026 |
| Integrations | Github ↗ sourceverified Sep 5, 2026 | Forethought ↗ sourceverified Sep 5, 2026 | Salesforce ↗ sourceverified Sep 5, 2026 | Slack ↗ sourceverified Sep 5, 2026 | Email ↗ sourceverified Sep 5, 2026 |
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