What AI assistants actually recommend when buyers ask about live chat software for saas companies — measured weekly across 5 engines, published as open data.
Sample: 47 AI answers · Window: Jun 2, 2026 – Jun 30, 2026 (4-week rolling)
Across 47 sampled AI answers from 5 engines, Zendesk is recommended most often — appearing in 46.8% of recommendations, followed by LiveChat (44.7%) and tawk.to (40.4%).
This is a measurement of share of voice across 5 AI engines — not an editorial pick. See the full ranking below.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Zendesk zendesk.com | 46.8% 22 mentions · avg pos 5.8 | — | GROK 85.7%GEMINI 37.5%CHATGPT 56.3%CLAUDE 25%PERPLEXITY 25% | Claim |
| 2 | LiveChat livechat.com | 44.7% 21 mentions · avg pos 11.1 | — | GROK 71.4%GEMINI 50%CHATGPT 50%CLAUDE 25%PERPLEXITY 25% | Claim |
| 3 | tawk.to | 40.4% 19 mentions · avg pos 7.3 | — | GROK 71.4%GEMINI 37.5%CHATGPT 43.8%CLAUDE 50% | Claim |
| 4 | HubSpot CRM hubspot.com | 38.3% 18 mentions · avg pos 11.5 | — | GROK 42.9%GEMINI 62.5%CHATGPT 31.3%CLAUDE 50%PERPLEXITY 12.5% | Claim |
| 5 | Tidio | 34% 16 mentions · avg pos 7.2 | — | GROK 42.9%GEMINI 62.5%CLAUDE 75%PERPLEXITY 25% | Claim |
| 6 | Crescendo.ai crescendo.ai | 31.9% 15 mentions · avg pos 6.9 | — | GROK 42.9%GEMINI 37.5%CHATGPT 6.3%CLAUDE 87.5%PERPLEXITY 12.5% | Claim |
| 7 | Drift drift.com | 31.9% 15 mentions · avg pos 7.8 | — | GROK 28.6%GEMINI 12.5%CHATGPT 43.8%CLAUDE 50%PERPLEXITY 12.5% | Claim |
| 8 | Intercom Fin intercom.com | 27.7% 13 mentions · avg pos 3.2 | — | GROK 28.6%CHATGPT 37.5%PERPLEXITY 62.5% | Claim |
| 9 | Gleap gleap.io | 25.5% 12 mentions · avg pos 3.9 | — | GROK 71.4%GEMINI 12.5%CLAUDE 37.5%PERPLEXITY 37.5% | Claim |
| 10 | Crisp Chat crisp.chat | 25.5% 12 mentions · avg pos 6.6 | — | GROK 28.6%GEMINI 12.5%CHATGPT 37.5%PERPLEXITY 37.5% | Claim |
| 11 | Tidio AI Chatbot tidio.com | 23.4% 11 mentions · avg pos 8.8 | — | GROK 28.6%GEMINI 12.5%CHATGPT 31.3%PERPLEXITY 37.5% | Claim |
| 12 | Zoho zoho.com | 23.4% 11 mentions · avg pos 11.3 | — | GROK 14.3%GEMINI 50%CHATGPT 12.5%CLAUDE 25%PERPLEXITY 25% | Claim |
| 13 | Olark olark.com | 23.4% 11 mentions · avg pos 14.4 | — | GROK 28.6%GEMINI 12.5%CHATGPT 43.8%PERPLEXITY 12.5% | Claim |
| 14 | Featurebase featurebase.app | 21.3% 10 mentions · avg pos 7 | — | GROK 57.1%GEMINI 25%CLAUDE 37.5%PERPLEXITY 12.5% | Claim |
| 15 | Slack slack.com | 21.3% 10 mentions · avg pos 8.1 | — | GROK 57.1%GEMINI 25%CHATGPT 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 16 | Freshchat | 21.3% 10 mentions · avg pos 9.1 | — | GEMINI 37.5%CHATGPT 37.5%CLAUDE 12.5% | Claim |
| 17 | Udesk udeskglobal.com | 17% 8 mentions · avg pos 6.5 | — | GROK 28.6%CLAUDE 75% | Claim |
| 18 | GCP Vertex AI Search vertexaisearch.cloud.google.com | 17% 8 mentions | — | GEMINI 100% | Claim |
| 19 | Kayako kayako.com | 14.9% 7 mentions · avg pos 16 | — | GROK 14.3%CLAUDE 75% | Claim |
| 20 | Hiver hiverhq.com | 14.9% 7 mentions | — | CLAUDE 87.5% | Claim |
| 21 | G2 g2.com | 12.8% 6 mentions | — | CLAUDE 75% | Claim |
| 22 | Flock flock.com | 10.6% 5 mentions · avg pos 4.5 | — | GROK 14.3%GEMINI 12.5%CHATGPT 6.3%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 23 | Discord discord.com | 10.6% 5 mentions · avg pos 6.3 | — | GROK 14.3%GEMINI 12.5%CHATGPT 12.5%CLAUDE 12.5% | Claim |
| 24 | Ringly.io ringly.io | 10.6% 5 mentions | — | GROK 14.3%CLAUDE 50% | Claim |
| 25 | Zapier zapier.com | 8.5% 4 mentions · avg pos 4.5 | — | GROK 42.9%CLAUDE 12.5% | Claim |
| 26 | Rocket.Chat rocket.chat | 8.5% 4 mentions · avg pos 6.3 | — | GROK 14.3%GEMINI 12.5%CHATGPT 12.5% | Claim |
| 27 | Mattermost mattermost.com | 8.5% 4 mentions · avg pos 6.7 | — | GROK 14.3%GEMINI 12.5%CHATGPT 12.5% | Claim |
| 28 | Dashly dashly.io | 8.5% 4 mentions · avg pos 9.3 | — | GROK 14.3%GEMINI 12.5%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 29 | Pure Chat purechat.com | 8.5% 4 mentions · avg pos 11.3 | — | GEMINI 37.5%CHATGPT 6.3% | Claim |
| 30 | Appcues appcues.com | 8.5% 4 mentions · avg pos 12 | — | GROK 28.6%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 31 | Chanty | 6.4% 3 mentions · avg pos 2.3 | — | GROK 14.3%GEMINI 12.5%PERPLEXITY 12.5% | Claim |
| 32 | Google Docs google.com | 6.4% 3 mentions · avg pos 7 | — | GROK 14.3%CHATGPT 6.3%PERPLEXITY 12.5% | Claim |
| 33 | Userpilot AI userpilot.com | 6.4% 3 mentions · avg pos 9 | — | GROK 14.3%CLAUDE 25% | Claim |
| 34 | Chatra chatra.com | 6.4% 3 mentions · avg pos 17 | — | CHATGPT 18.8% | Claim |
| 35 | Help Scout helpscout.com | 6.4% 3 mentions · avg pos 18 | — | GROK 14.3%CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 36 | Zenzap zenzap.co | 4.3% 2 mentions · avg pos 2 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 37 | Outseta outseta.com | 4.3% 2 mentions · avg pos 3 | — | GROK 14.3%CLAUDE 12.5% | Claim |
| 38 | Pumble | 4.3% 2 mentions · avg pos 3 | — | GROK 14.3%CLAUDE 12.5% | Claim |
| 39 | Blink | 4.3% 2 mentions · avg pos 5 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 40 | Microsoft Dynamics 365 microsoft.com | 4.3% 2 mentions · avg pos 5.5 | — | GROK 14.3%PERPLEXITY 12.5% | Claim |
| 41 | Linear | 4.3% 2 mentions · avg pos 6.5 | — | GROK 14.3%PERPLEXITY 12.5% | Claim |
| 42 | Chatlio chatlio.com | 4.3% 2 mentions · avg pos 21 | — | CHATGPT 12.5% | Claim |
| 43 | Stripe Billing stripe.com | 4.3% 2 mentions · avg pos 27 | — | GROK 14.3%PERPLEXITY 12.5% | Claim |
| 44 | Baremetrics baremetrics.com | 4.3% 2 mentions | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 45 | CloudBlue cloudblue.com | 4.3% 2 mentions | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 46 | Revenera revenera.com | 4.3% 2 mentions | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 47 | SparrowDesk sparrowdesk.com | 4.3% 2 mentions | — | CLAUDE 25% | Claim |
| 48 | Comm100 comm100.com | 2.1% 1 mentions · avg pos 3 | — | GROK 14.3% | Claim |
| 49 | Chatway | 2.1% 1 mentions · avg pos 5 | — | GEMINI 12.5% | Claim |
| 50 | HelpCrunch helpcrunch.com | 2.1% 1 mentions · avg pos 5 | — | PERPLEXITY 12.5% | Claim |
| 51 | Custify custify.com | 2.1% 1 mentions · avg pos 7 | — | GROK 14.3% | Claim |
| 52 | GitHub Releases github.com | 2.1% 1 mentions · avg pos 7 | — | PERPLEXITY 12.5% | Claim |
| 53 | Opsgenie atlassian.com | 2.1% 1 mentions · avg pos 7 | — | PERPLEXITY 12.5% | Claim |
| 54 | Oscar Chat oscarchat.ai | 2.1% 1 mentions · avg pos 7 | — | GEMINI 12.5% | Claim |
| 55 | Element UI element.io | 2.1% 1 mentions · avg pos 9 | — | GROK 14.3% | Claim |
| 56 | Freshsuccess freshworks.com | 2.1% 1 mentions · avg pos 10 | — | CHATGPT 6.3% | Claim |
| 57 | Jitsi jitsi.org | 2.1% 1 mentions · avg pos 14 | — | CHATGPT 6.3% | Claim |
| 58 | SnapEngage snapengage.com | 2.1% 1 mentions · avg pos 19 | — | CHATGPT 6.3% | Claim |
| 59 | Maxio maxio.com | 2.1% 1 mentions · avg pos 24 | — | GROK 14.3% | Claim |
| 60 | Formilla formilla.com | 2.1% 1 mentions · avg pos 25 | — | CHATGPT 6.3% | Claim |
| 61 | Faveo Helpdesk faveohelpdesk.com | 2.1% 1 mentions · avg pos 32 | — | CHATGPT 6.3% | Claim |
| 62 | Freshdesk Omni freshdesk.com | 2.1% 1 mentions · avg pos 34 | — | CHATGPT 6.3% | Claim |
| 63 | Agents Republic agentsrepublic.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 64 | Billing Platform billingplatform.com | 2.1% 1 mentions | — | PERPLEXITY 12.5% | Claim |
| 65 | BoldDesk bolddesk.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 66 | Crazy Egg crazyegg.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 67 | Customerly customerly.io | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 68 | Encharge encharge.io | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 69 | Forecastio forecastio.ai | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 70 | GetLatka.com getlatka.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 71 | HelpLoom helploom.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 72 | Lark larksuite.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 73 | Outreach Sales AI outreach.ai | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 74 | Paddle Retain paddle.com | 2.1% 1 mentions | — | PERPLEXITY 12.5% | Claim |
| 75 | ProProfs Chat proprofschat.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 76 | ProductFruits productfruits.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 77 | PubNub pubnub.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 78 | Reddit reddit.com | 2.1% 1 mentions | — | PERPLEXITY 12.5% | Claim |
| 79 | Userpilot | 2.1% 1 mentions | — | PERPLEXITY 12.5% | Claim |
| 80 | YouTube Studio Analytics youtube.com | 2.1% 1 mentions | — | PERPLEXITY 12.5% | Claim |
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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