AI Index / Live chat software / History

Live chat software — AI Recommendation History

What AI assistants recommended for live chat software, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

No change above the noise floor.

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

No change above the noise floor.

Sep 5, 2026vs Sep 4, 2026

No change above the noise floor.

Sep 4, 2026vs Sep 3, 2026

No change above the noise floor.

Sep 3, 2026vs Sep 2, 2026

No change above the noise floor.

Sep 2, 2026vs Sep 1, 2026

No change above the noise floor.

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

No change above the noise floor.

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

Methodology change: extraction rules 4-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INLyro entered the top 10 (#11 → #10)
▼ OUTLiveAgent left the top 10 (#10 → #13)
▼LiveAgent moved #10 → #13
▲Lyro moved #11 → #10
▼Tidio AI -3.6pp (42.9% → 39.3%)
▲LiveChat +2.2pp (37.1% → 39.3%)
▲Olark +2.1pp (22.9% → 25%)
▼LiveAgent -1.5pp (22.9% → 21.4%)
▼Intercom -1.4pp (65.7% → 64.3%)
▼tawk.to -1.4pp (51.4% → 50%)
▲Lyro +1.4pp (20% → 21.4%)

Aug 28, 2026vs Aug 27, 2026

▲ INOlark entered the top 10 (#17 → #9)
▲ INLiveAgent entered the top 10 (#12 → #10)
▼ OUTLyro left the top 10 (#9 → #11)
▼ OUTFreshdesk left the top 10 (#10 → #16)
▲Olark moved #17 → #9
▼Freshdesk moved #10 → #16
▲tawk.to moved #5 → #3
▲LiveAgent moved #12 → #10
▼Lyro moved #9 → #11
▲Zendesk moved #2 → #1
▼Intercom moved #1 → #2
▼Crisp moved #3 → #4
▼Tidio AI moved #4 → #5
▲Fin moved #8 → #7
▼Shopify moved #7 → #8
▼Crisp -9.4pp (55.1% → 45.7%)
▼Freshdesk -9.4pp (26.5% → 17.1%)
▼Shopify -9pp (34.7% → 25.7%)
▼Lyro -8.6pp (28.6% → 20%)
▼Tidio AI -8.1pp (51% → 42.9%)
▼Intercom -7.8pp (73.5% → 65.7%)
▼Zendesk -4.9pp (73.5% → 68.6%)
▲Olark +4.5pp (18.4% → 22.9%)
▼LiveChat -3.7pp (40.8% → 37.1%)
▼Fin -2pp (30.6% → 28.6%)

Aug 27, 2026vs Aug 26, 2026

No change above the noise floor.

Aug 26, 2026vs Aug 25, 2026

▲ INFreshdesk entered the top 10 (#11 → #10)
▼ OUTFreshchat left the top 10 (#10 → #13)
▼Freshchat moved #10 → #13
▲Tidio AI moved #5 → #4
▼tawk.to moved #4 → #5
▲Freshdesk moved #11 → #10
▲Zendesk +4.1pp (69.4% → 73.5%)
▲Freshdesk +3.9pp (22.6% → 26.5%)
▲Intercom +2.5pp (71% → 73.5%)
▲Shopify +2.4pp (32.3% → 34.7%)
▲LiveChat +2.1pp (38.7% → 40.8%)
▲Crisp +1.9pp (53.2% → 55.1%)
▼Freshchat -1.8pp (24.2% → 22.4%)
▲Lyro +1.2pp (27.4% → 28.6%)
▲Tidio AI +1pp (50% → 51%)

Aug 25, 2026vs Aug 24, 2026

No change above the noise floor.

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

▼Crisp -3.2pp (56.4% → 53.2%)
▼Freshchat -3.1pp (27.3% → 24.2%)
▼Shopify -2.2pp (34.5% → 32.3%)
▲Fin +1.5pp (29.1% → 30.6%)

Aug 22, 2026vs Aug 21, 2026

Methodology change: extraction rules 4 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INShopify entered the top 10 (#11 → #7)
▼ OUTHubSpot CRM left the top 10 (#9 → #12)
▲Shopify moved #11 → #7
▼Tidio AI moved #2 → #5
▼HubSpot CRM moved #9 → #12
▲Zendesk moved #3 → #2
▲Crisp moved #4 → #3
▲tawk.to moved #5 → #4
▼Fin moved #7 → #8
▼Lyro moved #8 → #9
▼Tidio AI -18.2pp (67.3% → 49.1%)
▲Shopify +10.9pp (23.6% → 34.5%)
▲Zendesk +5.5pp (63.6% → 69.1%)
▼HubSpot CRM -5.5pp (25.5% → 20%)
▲Intercom +1.8pp (69.1% → 70.9%)
▼Lyro -1.8pp (29.1% → 27.3%)
▲Freshchat +1.8pp (25.5% → 27.3%)

Aug 21, 2026vs Aug 20, 2026

No change above the noise floor.

Aug 20, 2026vs Aug 19, 2026

No change above the noise floor.

Aug 19, 2026vs Aug 18, 2026

No change above the noise floor.

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

No change above the noise floor.

Aug 16, 2026vs Aug 15, 2026

No change above the noise floor.

Aug 15, 2026vs Aug 14, 2026

No change above the noise floor.

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202628 sampled answers · window 2026-08-11 – 2026-09-08 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Sep 7, 202628 sampled answers · window 2026-08-10 – 2026-09-07 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Sep 6, 202628 sampled answers · window 2026-08-09 – 2026-09-06 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Sep 5, 202628 sampled answers · window 2026-08-08 – 2026-09-05 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Sep 4, 202628 sampled answers · window 2026-08-07 – 2026-09-04 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Sep 3, 202628 sampled answers · window 2026-08-06 – 2026-09-03 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Sep 2, 202628 sampled answers · window 2026-08-05 – 2026-09-02 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Sep 1, 202628 sampled answers · window 2026-08-04 – 2026-09-01 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Aug 31, 202628 sampled answers · window 2026-08-03 – 2026-08-31 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Aug 30, 202628 sampled answers · window 2026-08-02 – 2026-08-30 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Aug 29, 202628 sampled answers · window 2026-08-01 – 2026-08-29 · rules v7

#1Zendesk67.9%
#2Intercom64.3%
#3tawk.to50%
#4Crisp46.4%
#5Tidio AI39.3%
#6LiveChat39.3%
#7Fin28.6%
#8Shopify25%
#9Olark25%
#10Lyro21.4%

Aug 28, 202635 sampled answers · window 2026-07-31 – 2026-08-28 · rules v4-7

#1Zendesk68.6%
#2Intercom65.7%
#3tawk.to51.4%
#4Crisp45.7%
#5Tidio AI42.9%
#6LiveChat37.1%
#7Fin28.6%
#8Shopify25.7%
#9Olark22.9%
#10LiveAgent22.9%

Aug 27, 202649 sampled answers · window 2026-07-30 – 2026-08-27 · rules v4-7

#1Intercom73.5%
#2Zendesk73.5%
#3Crisp55.1%
#4Tidio AI51%
#5tawk.to51%
#6LiveChat40.8%
#7Shopify34.7%
#8Fin30.6%
#9Lyro28.6%
#10Freshdesk26.5%

Aug 26, 202649 sampled answers · window 2026-07-29 – 2026-08-26 · rules v4-7

#1Intercom73.5%
#2Zendesk73.5%
#3Crisp55.1%
#4Tidio AI51%
#5tawk.to51%
#6LiveChat40.8%
#7Shopify34.7%
#8Fin30.6%
#9Lyro28.6%
#10Freshdesk26.5%

Aug 25, 202662 sampled answers · window 2026-07-28 – 2026-08-25 · rules v4-7

#1Intercom71%
#2Zendesk69.4%
#3Crisp53.2%
#4tawk.to51.6%
#5Tidio AI50%
#6LiveChat38.7%
#7Shopify32.3%
#8Fin30.6%
#9Lyro27.4%
#10Freshchat24.2%

Aug 24, 202662 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-7

#1Intercom71%
#2Zendesk69.4%
#3Crisp53.2%
#4tawk.to51.6%
#5Tidio AI50%
#6LiveChat38.7%
#7Shopify32.3%
#8Fin30.6%
#9Lyro27.4%
#10Freshchat24.2%

Aug 23, 202662 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4-7

#1Intercom71%
#2Zendesk69.4%
#3Crisp53.2%
#4tawk.to51.6%
#5Tidio AI50%
#6LiveChat38.7%
#7Shopify32.3%
#8Fin30.6%
#9Lyro27.4%
#10Freshchat24.2%

Aug 22, 202655 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-7

#1Intercom70.9%
#2Zendesk69.1%
#3Crisp56.4%
#4tawk.to50.9%
#5Tidio AI49.1%
#6LiveChat38.2%
#7Shopify34.5%
#8Fin29.1%
#9Lyro27.3%
#10Freshchat27.3%

Aug 21, 202655 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4

#1Intercom69.1%
#2Tidio AI67.3%
#3Zendesk63.6%
#4Crisp56.4%
#5tawk.to50.9%
#6LiveChat38.2%
#7Fin29.1%
#8Lyro29.1%
#9HubSpot CRM25.5%
#10Freshchat25.5%

Aug 20, 202655 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4

#1Intercom69.1%
#2Tidio AI67.3%
#3Zendesk63.6%
#4Crisp56.4%
#5tawk.to50.9%
#6LiveChat38.2%
#7Fin29.1%
#8Lyro29.1%
#9HubSpot CRM25.5%
#10Freshchat25.5%

Aug 19, 202655 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4

#1Intercom69.1%
#2Tidio AI67.3%
#3Zendesk63.6%
#4Crisp56.4%
#5tawk.to50.9%
#6LiveChat38.2%
#7Fin29.1%
#8Lyro29.1%
#9HubSpot CRM25.5%
#10Freshchat25.5%

Aug 18, 202655 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4

#1Intercom69.1%
#2Tidio AI67.3%
#3Zendesk63.6%
#4Crisp56.4%
#5tawk.to50.9%
#6LiveChat38.2%
#7Fin29.1%
#8Lyro29.1%
#9HubSpot CRM25.5%
#10Freshchat25.5%

Aug 17, 202655 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4

#1Intercom69.1%
#2Tidio AI67.3%
#3Zendesk63.6%
#4Crisp56.4%
#5tawk.to50.9%
#6LiveChat38.2%
#7Fin29.1%
#8Lyro29.1%
#9HubSpot CRM25.5%
#10Freshchat25.5%

Aug 16, 202655 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4

#1Intercom69.1%
#2Tidio AI67.3%
#3Zendesk63.6%
#4Crisp56.4%
#5tawk.to50.9%
#6LiveChat38.2%
#7Fin29.1%
#8Lyro29.1%
#9HubSpot CRM25.5%
#10Freshchat25.5%

Aug 15, 202655 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4

#1Intercom69.1%
#2Tidio AI67.3%
#3Zendesk63.6%
#4Crisp56.4%
#5tawk.to50.9%
#6LiveChat38.2%
#7Fin29.1%
#8Lyro29.1%
#9HubSpot CRM25.5%
#10Freshchat25.5%

Aug 14, 202655 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4

#1Intercom69.1%
#2Tidio AI67.3%
#3Zendesk63.6%
#4Crisp56.4%
#5tawk.to50.9%
#6LiveChat38.2%
#7Fin29.1%
#8Lyro29.1%
#9HubSpot CRM25.5%
#10Freshchat25.5%

Read any date directly

Every archived date is machine-readable at /api/index/live-chat-software/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]