What AI assistants recommend when buyers ask about live chat software — measured weekly across engines, published as open data.
Sample: 49 AI answers · Window: May 21, 2026 – Jun 18, 2026 (4-week rolling)
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Zendesk zendesk.com | 63.3% avg pos 5.7 | — | GEMINI 71.4%CHATGPT 50%CLAUDE 64.3%PERPLEXITY 71.4% | Claim |
| 2 | LiveChat livechat.com | 55.1% avg pos 6.2 | — | GEMINI 42.9%CHATGPT 71.4%CLAUDE 42.9%PERPLEXITY 57.1% | Claim |
| 3 | tawk.to | 53.1% avg pos 5.5 | — | GEMINI 71.4%CHATGPT 57.1%CLAUDE 42.9%PERPLEXITY 50% | Claim |
| 4 | Tidio AI Chatbot tidio.com | 44.9% avg pos 5 | — | GEMINI 85.7%CHATGPT 35.7%CLAUDE 35.7%PERPLEXITY 42.9% | Claim |
| 5 | Intercom Fin intercom.com | 44.9% avg pos 6.3 | — | GEMINI 71.4%CHATGPT 57.1%CLAUDE 35.7%PERPLEXITY 28.6% | Claim |
| 6 | Crisp Chat crisp.chat | 36.7% avg pos 7.9 | — | GEMINI 85.7%CHATGPT 42.9%CLAUDE 21.4%PERPLEXITY 21.4% | Claim |
| 7 | HubSpot CRM hubspot.com | 28.6% avg pos 7 | — | GEMINI 100%CHATGPT 7.1%CLAUDE 21.4%PERPLEXITY 21.4% | Claim |
| 8 | Drift drift.com | 24.5% avg pos 5 | — | GEMINI 14.3%CHATGPT 21.4%CLAUDE 35.7%PERPLEXITY 21.4% | Claim |
| 9 | Olark olark.com | 24.5% avg pos 9 | — | GEMINI 42.9%CHATGPT 42.9%CLAUDE 7.1%PERPLEXITY 14.3% | Claim |
| 10 | Crisp | 18.4% avg pos 3 | — | CLAUDE 35.7%PERPLEXITY 28.6% | Claim |
| 11 | Intercom | 16.3% avg pos 3.8 | — | CLAUDE 28.6%PERPLEXITY 28.6% | Claim |
| 12 | Kayako kayako.com | 16.3% avg pos 5 | — | GEMINI 28.6%CLAUDE 21.4%PERPLEXITY 21.4% | Claim |
| 13 | Tidio | 14.3% avg pos 2 | — | CLAUDE 28.6%PERPLEXITY 21.4% | Claim |
| 14 | Freshchat | 14.3% avg pos 10.2 | — | GEMINI 28.6%CHATGPT 21.4%CLAUDE 14.3% | Claim |
| 15 | Zoho zoho.com | 14.3% avg pos 11 | — | GEMINI 57.1%CHATGPT 7.1%CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 16 | Gorgias Automate gorgias.com | 10.2% avg pos 4 | — | GEMINI 14.3%CHATGPT 7.1%CLAUDE 7.1%PERPLEXITY 14.3% | Claim |
| 17 | ProProfs Chat proprofschat.com | 10.2% avg pos 5 | — | PERPLEXITY 35.7% | Claim |
| 18 | Smartsupp smartsupp.com | 10.2% avg pos 5 | — | CHATGPT 21.4%CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 19 | LiveAgent | 10.2% avg pos 8 | — | GEMINI 42.9%CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 20 | Chatwoot chatwoot.com | 10.2% avg pos 10.3 | — | GEMINI 28.6%CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 21 | Featurebase featurebase.app | 8.2% avg pos 2.5 | — | CLAUDE 14.3%PERPLEXITY 14.3% | Claim |
| 22 | ProProfs Desk proprofs.com | 8.2% avg pos 7.5 | — | GEMINI 42.9%PERPLEXITY 7.1% | Claim |
| 23 | Freshdesk Omni freshdesk.com | 8.2% avg pos 10.5 | — | GEMINI 42.9%CLAUDE 7.1% | Claim |
| 24 | HelpCrunch helpcrunch.com | 8.2% avg pos 21 | — | GEMINI 14.3%CHATGPT 7.1%CLAUDE 14.3% | Claim |
| 25 | Hiver hiverhq.com | 6.1% avg pos 4.5 | — | GEMINI 14.3%CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 26 | Chatra chatra.com | 6.1% avg pos 5.5 | — | CHATGPT 21.4% | Claim |
| 27 | Udesk udeskglobal.com | 6.1% avg pos 11 | — | GEMINI 14.3%CLAUDE 14.3% | Claim |
| 28 | Pure Chat purechat.com | 6.1% avg pos 13.5 | — | CHATGPT 14.3%PERPLEXITY 7.1% | Claim |
| 29 | Comm100 comm100.com | 6.1% avg pos 14.7 | — | GEMINI 42.9% | Claim |
| 30 | Formilla formilla.com | 6.1% avg pos 28 | — | CHATGPT 7.1%CLAUDE 14.3% | Claim |
| 31 | Dashly dashly.io | 4.1% avg pos 4 | — | PERPLEXITY 14.3% | Claim |
| 32 | Zoho SalesIQ | 4.1% avg pos 5 | — | PERPLEXITY 14.3% | Claim |
| 33 | Chaport | 4.1% avg pos 6 | — | GEMINI 14.3%PERPLEXITY 7.1% | Claim |
| 34 | Chatway | 4.1% avg pos 11 | — | GEMINI 28.6% | Claim |
| 35 | 3CX 3cx.com | 4.1% avg pos 12 | — | GEMINI 28.6% | Claim |
| 36 | LiveHelperChat livehelperchat.com | 4.1% avg pos 16 | — | GEMINI 28.6% | Claim |
| 37 | FreeScout freescout.net | 4.1% avg pos 16.5 | — | GEMINI 28.6% | Claim |
| 38 | Rocket.Chat rocket.chat | 4.1% avg pos 16.5 | — | GEMINI 28.6% | Claim |
| 39 | REVE Chat | 4.1% avg pos 17 | — | GEMINI 14.3%CHATGPT 7.1% | Claim |
| 40 | LivePerson liveperson.com | 4.1% avg pos 17.5 | — | GEMINI 14.3%CHATGPT 7.1% | Claim |
| 41 | Chatbot.com chatbot.com | 4.1% | — | CHATGPT 14.3% | Claim |
| 42 | Glow Touch glowtouch.com | 4.1% | — | CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 43 | Help Scout helpscout.com | 4.1% | — | CLAUDE 14.3% | Claim |
| 44 | Hire Horatio hirehoratio.com | 4.1% | — | CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 45 | NICE CXone nice.com | 4.1% | — | PERPLEXITY 14.3% | Claim |
| 46 | Robylon robylon.ai | 4.1% | — | CLAUDE 14.3% | Claim |
| 47 | Crescendo.ai crescendo.ai | 2% avg pos 1 | — | GEMINI 14.3% | Claim |
| 48 | Lyro AI | 2% avg pos 1 | — | CLAUDE 7.1% | Claim |
| 49 | SparrowDesk sparrowdesk.com | 2% avg pos 1 | — | PERPLEXITY 7.1% | Claim |
| 50 | Sierra.ai sierra.ai | 2% avg pos 2 | — | GEMINI 14.3% | Claim |
| 51 | WotNot wotnot.io | 2% avg pos 4 | — | PERPLEXITY 7.1% | Claim |
| 52 | Agentforce Service salesforce.com | 2% avg pos 5 | — | GEMINI 14.3% | Claim |
| 53 | Decagon.ai decagon.ai | 2% avg pos 7 | — | GEMINI 14.3% | Claim |
| 54 | Chatfuel chatfuel.com | 2% avg pos 8 | — | CLAUDE 7.1% | Claim |
| 55 | Crescendo | 2% avg pos 8 | — | GEMINI 14.3% | Claim |
| 56 | Gleap gleap.io | 2% avg pos 8 | — | GEMINI 14.3% | Claim |
| 57 | ManyChat manychat.com | 2% avg pos 8 | — | CLAUDE 7.1% | Claim |
| 58 | Weav | 2% avg pos 9 | — | GEMINI 14.3% | Claim |
| 59 | Chatbase | 2% avg pos 10 | — | GEMINI 14.3% | Claim |
| 60 | Tinode Web Chat tinode.co | 2% avg pos 11 | — | GEMINI 14.3% | Claim |
| 61 | Mattermost mattermost.com | 2% avg pos 12 | — | GEMINI 14.3% | Claim |
| 62 | Zulip zulip.com | 2% avg pos 13 | — | GEMINI 14.3% | Claim |
| 63 | Nextcloud nextcloud.com | 2% avg pos 14 | — | GEMINI 14.3% | Claim |
| 64 | Chatango chatango.com | 2% avg pos 19 | — | CHATGPT 7.1% | Claim |
| 65 | Elastic Email elasticemail.com | 2% avg pos 19 | — | GEMINI 14.3% | Claim |
| 66 | Rasa rasa.com | 2% avg pos 21 | — | GEMINI 14.3% | Claim |
| 67 | Papercups | 2% avg pos 23 | — | GEMINI 14.3% | Claim |
| 68 | Kapture CX kapture.com | 2% avg pos 24 | — | GEMINI 14.3% | Claim |
| 69 | Customerly customerly.io | 2% avg pos 25 | — | CHATGPT 7.1% | Claim |
| 70 | JivoChat jivochat.com | 2% avg pos 25 | — | CHATGPT 7.1% | Claim |
| 71 | Chaskiq | 2% avg pos 26 | — | GEMINI 14.3% | Claim |
| 72 | Tiledesk | 2% avg pos 27 | — | GEMINI 14.3% | Claim |
| 73 | Front frontapp.com | 2% avg pos 28 | — | GEMINI 14.3% | Claim |
| 74 | Acquire | 2% | — | CHATGPT 7.1% | Claim |
| 75 | Agents Republic agentsrepublic.com | 2% | — | PERPLEXITY 7.1% | Claim |
| 76 | Brevo Conversations | 2% | — | PERPLEXITY 7.1% | Claim |
| 77 | Delight Chat | 2% | — | CLAUDE 7.1% | Claim |
| 78 | Freshdesk Messaging | 2% | — | PERPLEXITY 7.1% | Claim |
| 79 | FusionCX fusioncx.com | 2% | — | CLAUDE 7.1% | Claim |
| 80 | Gorgias | 2% | — | CLAUDE 7.1% | Claim |
| 81 | Influx influx.com | 2% | — | PERPLEXITY 7.1% | Claim |
| 82 | Landbot landbot.io | 2% | — | CHATGPT 7.1% | Claim |
| 83 | Lyro | 2% | — | CLAUDE 7.1% | Claim |
| 84 | MyLiveChat mylivechat.com | 2% | — | CLAUDE 7.1% | Claim |
| 85 | Oscar Chat oscarchat.ai | 2% | — | CLAUDE 7.1% | Claim |
| 86 | Quick Connect quickconnect.biz | 2% | — | CLAUDE 7.1% | Claim |
| 87 | Quiq quiq.com | 2% | — | CLAUDE 7.1% | Claim |
| 88 | Shopify Plus shopify.com | 2% | — | CLAUDE 7.1% | Claim |
| 89 | SiteGPT sitegpt.ai | 2% | — | PERPLEXITY 7.1% | Claim |
| 90 | SuperOffice superoffice.com | 2% | — | PERPLEXITY 7.1% | Claim |
| 91 | Talent Pop talentpop.co | 2% | — | CLAUDE 7.1% | Claim |
| 92 | VanChat | 2% | — | CLAUDE 7.1% | Claim |
| 93 | Zoho Desk | 2% | — | PERPLEXITY 7.1% | Claim |
| 94 | eDesk edesk.com | 2% | — | GEMINI 14.3% | Claim |
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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