What AI assistants actually recommend when buyers ask about live chat software — measured weekly across 5 engines, published as open data.
Updated 2026-08-01 · 69 sampled answers · rolling 4-week window · methodology
Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.
Sample: 69 AI answers · Window: Jul 4, 2026 – Aug 1, 2026 (4-week rolling) · trend vs prior 4 weeks (42 answers)
Across 69 sampled AI answers from 5 engines, Intercom is recommended most often — appearing in 69.6% of recommendations, followed by Tidio AI (66.7%) and Zendesk (63.8%).
This is a measurement of share of voice across 5 AI engines — not an editorial pick. See the full ranking below.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Intercom intercom.com Best for: AI recommends Intercom most when buyers ask “best live chat software for SaaS customer support” (100% of those answers) | 69.6% 95% CI 57.9–79.2% 48 mentions · avg pos 5.8 first pick 29.2% | — | GROK 85.7%GEMINI 60%CHATGPT 100%CLAUDE 71.4%PERPLEXITY 61.9% | Claim |
| 2 | Tidio AI tidio.com Best for: AI recommends Tidio AI most when buyers ask “best live chat tool for small e-commerce businesses” (100% of those answers) | 66.7% 95% CI 54.9–76.6% 46 mentions · avg pos 3.5 first pick 13% | — | GROK 71.4%GEMINI 65%CHATGPT 71.4%CLAUDE 71.4%PERPLEXITY 61.9% | Claim |
| 3 | Zendesk zendesk.com Best for: AI recommends Zendesk most when buyers ask “best live chat software for SaaS customer support” (100% of those answers) | 63.8% 95% CI 52–74.1% 44 mentions · avg pos 8.1 first pick 9.1% | — | GROK 85.7%GEMINI 65%CHATGPT 85.7%CLAUDE 50%PERPLEXITY 57.1% | Claim |
| 4 | Crisp crisp.chat Best for: AI recommends Crisp most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (100% of those answers) | 55.1% 95% CI 43.4–66.2% 38 mentions · avg pos 6.6 first pick 10.5% | — | GROK 71.4%GEMINI 55%CHATGPT 85.7%CLAUDE 50%PERPLEXITY 42.9% | Claim |
| 5 | tawk.to tawk.to Best for: AI recommends tawk.to most when buyers ask “best live chat tool for small e-commerce businesses” (100% of those answers) | 52.2% 95% CI 40.6–63.5% 36 mentions · avg pos 3.5 first pick 44.4% | — | GROK 57.1%GEMINI 55%CHATGPT 42.9%CLAUDE 50%PERPLEXITY 52.4% | Claim |
| 6 | LiveChat livechat.com Best for: AI recommends LiveChat most when buyers ask “what should I use to add live chat support to my website” (90.9% of those answers) | 44.9% 95% CI 33.8–56.6% 31 mentions · avg pos 8 first pick 12.9% | — | GROK 42.9%GEMINI 40%CHATGPT 57.1%CLAUDE 35.7%PERPLEXITY 52.4% | Claim |
| 7 | Fin fin.ai Best for: AI recommends Fin most when buyers ask “which live chat software has the best chatbot automation features” (100% of those answers) | 30.4% 95% CI 20.8–42.1% 21 mentions · avg pos 6 first pick 23.8% | — | GROK 42.9%GEMINI 45%CHATGPT 28.6%CLAUDE 28.6%PERPLEXITY 14.3% | Claim |
| 8 | HubSpot CRM hubspot.com Best for: AI recommends HubSpot CRM most when buyers ask “what should I use to add live chat support to my website” (81.8% of those answers) | 30.4% 95% CI 20.8–42.1% 21 mentions · avg pos 7.6 first pick 0% | — | GROK 57.1%GEMINI 35%CHATGPT 42.9%CLAUDE 21.4%PERPLEXITY 19% | Claim |
| 9 | Lyro Best for: AI recommends Lyro most when buyers ask “which live chat software has the best chatbot automation features” (83.3% of those answers) | 29% 95% CI 19.6–40.6% 20 mentions · avg pos 5.6 first pick 25% | — | GROK 85.7%GEMINI 35%CHATGPT 14.3%CLAUDE 28.6%PERPLEXITY 9.5% | Claim |
| 10 | Freshchat freshchat.com Best for: AI recommends Freshchat most when buyers ask “which live chat software has the best chatbot automation features” (66.7% of those answers) | 26.1% 95% CI 17.2–37.5% 18 mentions · avg pos 11.1 first pick 16.7% | — | GROK 14.3%GEMINI 40%CHATGPT 42.9%CLAUDE 21.4%PERPLEXITY 14.3% | Claim |
| 11 | Zoho zoho.com Best for: AI recommends Zoho most when buyers ask “live chat software comparison for startups vs enterprise support teams” (50% of those answers) | 24.6% 95% CI 16–36% 17 mentions · avg pos 7.9 first pick 5.9% | — | GROK 14.3%GEMINI 50%CLAUDE 14.3%PERPLEXITY 19% | Claim |
| 12 | LiveAgent liveagent.com Best for: AI recommends LiveAgent most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (83.3% of those answers) | 23.2% 95% CI 14.8–34.4% 16 mentions · avg pos 9.2 first pick 0% | — | GROK 42.9%GEMINI 25%CLAUDE 35.7%PERPLEXITY 14.3% | Claim |
| 13 | Lyro AI Best for: AI recommends Lyro AI most when buyers ask “best live chat tool for small e-commerce businesses” (58.3% of those answers) | 21.7% 95% CI 13.6–32.8% 15 mentions · avg pos 3.7 first pick 26.7% | — | GROK 57.1%GEMINI 30%CLAUDE 28.6%PERPLEXITY 4.8% | Claim |
| 14 | Kayako kayako.com Best for: AI recommends Kayako most when buyers ask “live chat software comparison for startups vs enterprise support teams” (75% of those answers) | 21.7% 95% CI 13.6–32.8% 15 mentions · avg pos 12.9 first pick 0% | — | GROK 42.9%GEMINI 30%PERPLEXITY 28.6% | Claim |
| 15 | Zoho SalesIQ Best for: AI recommends Zoho SalesIQ most when buyers ask “live chat software comparison for startups vs enterprise support teams” (33.3% of those answers) | 18.8% 95% CI 11.4–29.6% 13 mentions · avg pos 6.6 first pick 7.7% | — | GROK 14.3%GEMINI 45%CLAUDE 7.1%PERPLEXITY 9.5% | Claim |
| 16 | Shopify shopify.com Best for: AI recommends Shopify most when buyers ask “best live chat tool for small e-commerce businesses” (41.7% of those answers) | 18.8% 95% CI 11.4–29.6% 13 mentions · avg pos 6.9 first pick 15.4% | — | GROK 57.1%GEMINI 10%CHATGPT 57.1%CLAUDE 14.3%PERPLEXITY 4.8% | Claim |
| 17 | Drift drift.com Best for: AI recommends Drift most when buyers ask “which live chat software has the best chatbot automation features” (66.7% of those answers) | 18.8% 95% CI 11.4–29.6% 13 mentions · avg pos 9.5 first pick 0% | — | GROK 28.6%GEMINI 25%CLAUDE 21.4%PERPLEXITY 14.3% | Claim |
| 18 | Chatwoot chatwoot.com Best for: AI recommends Chatwoot most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (66.7% of those answers) | 15.9% 95% CI 9.1–26.3% 11 mentions · avg pos 9.8 first pick 0% | — | GROK 42.9%GEMINI 20%CHATGPT 28.6%CLAUDE 14.3% | Claim |
| 19 | ProProfs Chat proprofschat.com Best for: AI recommends ProProfs Chat most when buyers ask “live chat software comparison for startups vs enterprise support teams” (41.7% of those answers) | 14.5% 95% CI 8.1–24.7% 10 mentions · avg pos 6.3 first pick 0% | — | GEMINI 15%CLAUDE 7.1%PERPLEXITY 28.6% | Claim |
| 20 | Gorgias gorgias.com Best for: AI recommends Gorgias most when buyers ask “best live chat tool for small e-commerce businesses” (58.3% of those answers) | 14.5% 95% CI 8.1–24.7% 10 mentions · avg pos 7.1 first pick 0% | — | GROK 57.1%GEMINI 10%CLAUDE 14.3%PERPLEXITY 9.5% | Claim |
| 21 | HelpCrunch helpcrunch.com Best for: AI recommends HelpCrunch most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (58.3% of those answers) | 11.6% 95% CI 6–21.2% 8 mentions · avg pos 8.4 first pick 0% | — | GEMINI 10%CLAUDE 7.1%PERPLEXITY 23.8% | Claim |
| 22 | Gleap gleap.io Best for: AI recommends Gleap most when buyers ask “best live chat software for SaaS customer support” (91.7% of those answers) | 11.6% 95% CI 6–21.2% 8 mentions · avg pos 9.4 first pick 12.5% | — | GROK 14.3%GEMINI 10%CHATGPT 14.3%CLAUDE 7.1%PERPLEXITY 14.3% | Claim |
| 23 | Freshdesk freshdesk.com | 11.6% 95% CI 6–21.2% 8 mentions · avg pos 19.7 first pick 0% | — | GROK 42.9%GEMINI 5%CHATGPT 57.1% | Claim |
| 24 | Olark olark.com Best for: AI recommends Olark most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (50% of those answers) | 10.1% 95% CI 5–19.5% 7 mentions · avg pos 4 first pick 28.6% | — | GEMINI 5%CHATGPT 14.3%CLAUDE 21.4%PERPLEXITY 9.5% | Claim |
| 25 | Chatra chatra.com Best for: AI recommends Chatra most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (33.3% of those answers) | 10.1% 95% CI 5–19.5% 7 mentions · avg pos 5.8 first pick 0% | — | GEMINI 20%CLAUDE 21.4% | Claim |
| 26 | Comm100 comm100.com | 10.1% 95% CI 5–19.5% 7 mentions · avg pos 9 first pick 0% | — | GROK 28.6%GEMINI 15%CLAUDE 14.3% | Claim |
| 27 | Featurebase featurebase.app Best for: AI recommends Featurebase most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (33.3% of those answers) | 10.1% 95% CI 5–19.5% 7 mentions · avg pos 11 first pick 14.3% | — | GROK 28.6%GEMINI 15%CHATGPT 14.3%PERPLEXITY 4.8% | Claim |
| 28 | Zapier AI zapier.com | 7.2% 95% CI 3.1–15.9% 5 mentions · avg pos 1 first pick 40% | — | GROK 14.3%GEMINI 5%PERPLEXITY 14.3% | Claim |
| 29 | Help Scout helpscout.com Best for: AI recommends Help Scout most when buyers ask “how do I handle customer support at scale with live chat” (33.3% of those answers) | 7.2% 95% CI 3.1–15.9% 5 mentions · avg pos 13.8 first pick 0% | — | CHATGPT 28.6%CLAUDE 14.3%PERPLEXITY 4.8% | Claim |
| 30 | Crazy Egg crazyegg.com Best for: AI recommends Crazy Egg most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (33.3% of those answers) | 5.8% 95% CI 2.3–14% 4 mentions · avg pos 17 first pick 0% | — | GROK 14.3%PERPLEXITY 14.3% | Claim |
| 31 | Rocket.Chat rocket.chat | 5.8% 95% CI 2.3–14% 4 mentions · avg pos 17.5 first pick 0% | — | GROK 14.3%GEMINI 15% | Claim |
| 32 | TechRadar techradar.com Best for: AI recommends TechRadar most when buyers ask “what should I use to add live chat support to my website” (36.4% of those answers) | 4.3% 95% CI 1.5–12% 3 mentions · avg pos 2 first pick 0% | — | GROK 14.3%PERPLEXITY 9.5% | Claim |
| 33 | SparrowDesk sparrowdesk.com Best for: AI recommends SparrowDesk most when buyers ask “live chat software comparison for startups vs enterprise support teams” (58.3% of those answers) | 4.3% 95% CI 1.5–12% 3 mentions · avg pos 6 first pick 33.3% | — | GROK 14.3%PERPLEXITY 9.5% | Claim |
| 34 | MyLiveChat mylivechat.com | 4.3% 95% CI 1.5–12% 3 mentions · avg pos 7 first pick 0% | — | GEMINI 15% | Claim |
| 35 | Chaport Best for: AI recommends Chaport most when buyers ask “simpler and cheaper alternatives to mainstream live chat platforms” (33.3% of those answers) | 4.3% 95% CI 1.5–12% 3 mentions · avg pos 9.3 first pick 0% | — | GROK 14.3%CHATGPT 14.3%CLAUDE 7.1% | Claim |
| 36 | Smartsupp smartsupp.com | 4.3% 95% CI 1.5–12% 3 mentions · avg pos 11 first pick 0% | — | GEMINI 10%CLAUDE 7.1% | Claim |
| 37 | Capacity capacity.com | 4.3% 95% CI 1.5–12% 3 mentions · avg pos 15 first pick 0% | — | GEMINI 5%CLAUDE 7.1%PERPLEXITY 4.8% | Claim |
| 38 | Pylon usepylon.com | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 3 first pick 0% | — | PERPLEXITY 9.5% | Claim |
| 39 | Chatway | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 3.5 first pick 0% | — | GEMINI 5%PERPLEXITY 4.8% | Claim |
| 40 | Brevo brevo.com | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 4 first pick 0% | — | CLAUDE 7.1%PERPLEXITY 4.8% | Claim |
| 41 | Weav | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 5.5 first pick 0% | — | GEMINI 10% | Claim |
| 42 | Dashly dashly.io | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 15 first pick 0% | — | GEMINI 5%PERPLEXITY 4.8% | Claim |
| 43 | FreeScout freescout.net | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 15.5 first pick 0% | — | GROK 14.3%GEMINI 5% | Claim |
| 44 | Crescendo.ai crescendo.ai Best for: AI recommends Crescendo.ai most when buyers ask “best live chat software for SaaS customer support” (41.7% of those answers) | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 17 first pick 0% | — | GEMINI 5%PERPLEXITY 4.8% | Claim |
| 45 | Papercups | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 17 first pick 0% | — | GEMINI 10% | Claim |
| 46 | Sierra AI sierra.ai | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 17 first pick 0% | — | GEMINI 5%CLAUDE 7.1% | Claim |
| 47 | LivePerson liveperson.com | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 17.5 first pick 0% | — | GEMINI 10% | Claim |
| 48 | Agentforce salesforce.com | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 31 first pick 0% | — | GEMINI 10% | Claim |
| 49 | Influx influx.com Best for: AI recommends Influx most when buyers ask “how do I handle customer support at scale with live chat” (33.3% of those answers) | 2.9% 95% CI 0.8–10% 2 mentions · avg pos 33 first pick 0% | — | GROK 14.3%PERPLEXITY 4.8% | Claim |
| 50 | BoldDesk bolddesk.com | 2.9% 95% CI 0.8–10% 2 mentions first pick 0% | — | PERPLEXITY 9.5% | Claim |
| 51 | eesel AI eesel.ai | 2.9% 95% CI 0.8–10% 2 mentions first pick 0% | — | PERPLEXITY 9.5% | Claim |
| 52 | Front frontapp.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 2 first pick 0% | — | GEMINI 5% | Claim |
| 53 | Missive missiveapp.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 2 first pick 0% | — | CLAUDE 7.1% | Claim |
| 54 | 3CX 3cx.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 4 first pick 0% | — | GEMINI 5% | Claim |
| 55 | Delight Chat | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 4 first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 56 | VanChat | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 4 first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 57 | Chatbot.com chatbot.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 5 first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 58 | Freshdesk Messaging | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 5 first pick 0% | — | GROK 14.3% | Claim |
| 59 | REVE Chat | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 6 first pick 0% | — | GEMINI 5% | Claim |
| 60 | Chatbase | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 7 first pick 0% | — | GEMINI 5% | Claim |
| 61 | Text text.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 7 first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 62 | Chaskiq | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 13 first pick 0% | — | GEMINI 5% | Claim |
| 63 | Freshworks | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 14 first pick 0% | — | GROK 14.3% | Claim |
| 64 | Crescendo | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 17 first pick 0% | — | GEMINI 5% | Claim |
| 65 | Decagon.ai decagon.ai | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 17 first pick 0% | — | GEMINI 5% | Claim |
| 66 | Genesys Cloud CX | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 17 first pick 0% | — | GROK 14.3% | Claim |
| 67 | Kommunicate kommunicate.io | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 17 first pick 0% | — | GROK 14.3% | Claim |
| 68 | Kustomer kustomer.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 17 first pick 0% | — | GROK 14.3% | Claim |
| 69 | Salesforce Service Cloud | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 17 first pick 0% | — | GROK 14.3% | Claim |
| 70 | Salesloft salesloft.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 17 first pick 0% | — | GROK 14.3% | Claim |
| 71 | Zulip zulip.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 17 first pick 0% | — | GEMINI 5% | Claim |
| 72 | Live Helper Chat livehelperchat.com | 1.4% 95% CI 0.3–7.8% 1 mentions · avg pos 21 first pick 0% | — | GROK 14.3% | Claim |
| 73 | ArminCX chatarmin.com | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 74 | Customerly customerly.io | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 75 | DevRev Computer devrev.ai | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 76 | GuideFlow guideflow.com | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 77 | Hire Horatio hirehoratio.com Best for: AI recommends Hire Horatio most when buyers ask “how do I handle customer support at scale with live chat” (33.3% of those answers) | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 78 | Hiver hiverhq.com | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 79 | Jotform jotform.com | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 80 | ManyChat manychat.com | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | GROK 14.3% | Claim |
| 81 | Pure Chat purechat.com | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 82 | Ringly.io ringly.io | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | PERPLEXITY 4.8% | Claim |
| 83 | Sprinklr sprinklr.com | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | GROK 14.3% | Claim |
| 84 | eDesk edesk.com | 1.4% 95% CI 0.3–7.8% 1 mentions first pick 0% | — | GROK 14.3% | Claim |
Reading the numbers: Share is a point estimate on 69 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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