AI Index / Open-source CRM

Best Open-source CRM

What AI assistants actually recommend when buyers ask about open-source crm — measured weekly across 3 engines, published as open data.

Updated 2026-08-02 · 49 sampled answers · rolling 4-week window · methodology

Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.

Updated weekly49 samples3 enginesmethodology

Sample: 49 AI answers · Window: Jul 5, 2026Aug 2, 2026 (4-week rolling) · trend vs prior 4 weeks (44 answers)

What is the best open-source crm?

Across 49 sampled AI answers from 3 engines, EspoCRM is recommended most often — appearing in 83.7% of recommendations, followed by SuiteCRM (75.5%) and Twenty (71.4%).

This is a measurement of share of voice across 3 AI engines — not an editorial pick. See the full ranking below.

#ProductShareTrendEngines
1
EspoCRM

espocrm.com

Best for: AI recommends EspoCRM most when buyers ask best open-source CRM for a small sales team that wants full data ownership (100% of those answers)

83.7%

95% CI 7191.5%

41 mentions · avg pos 2.9

first pick 22%

GEMINI 85.7%CLAUDE 100%PERPLEXITY 76.2%
Claim
2
SuiteCRM

suitecrm.com

Best for: AI recommends SuiteCRM most when buyers ask best self-hosted CRM for B2B companies that want to avoid per-seat pricing (100% of those answers)

75.5%

95% CI 61.985.4%

37 mentions · avg pos 2.9

first pick 35.1%

GEMINI 76.2%CLAUDE 100%PERPLEXITY 66.7%
Claim
3
Twenty

Best for: AI recommends Twenty most when buyers ask best open-source CRM for a small sales team that wants full data ownership (88.9% of those answers)

71.4%

95% CI 57.682.2%

35 mentions · avg pos 4.1

first pick 20%

GEMINI 76.2%CLAUDE 57.1%PERPLEXITY 71.4%
Claim
4
Odoo

odoo.com

Best for: AI recommends Odoo most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (88.9% of those answers)

51%

95% CI 37.564.4%

25 mentions · avg pos 4.8

first pick 0%

GEMINI 66.7%CLAUDE 57.1%PERPLEXITY 33.3%
Claim
5
Salesforce

Best for: AI recommends Salesforce most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (88.9% of those answers)

38.8%

95% CI 26.452.8%

19 mentions · avg pos 4.2

first pick 21.1%

GEMINI 23.8%CLAUDE 57.1%PERPLEXITY 47.6%
Claim
6
Vtiger

vtiger.com

Best for: AI recommends Vtiger most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (55.6% of those answers)

32.7%

95% CI 21.246.6%

16 mentions · avg pos 4.7

first pick 0%

GEMINI 42.9%PERPLEXITY 33.3%
Claim
7
Odoo CRM

26.5%

95% CI 16.240.3%

13 mentions · avg pos 5.4

first pick 0%

GEMINI 42.9%CLAUDE 28.6%PERPLEXITY 9.5%
Claim
8
SugarCRM

Best for: AI recommends SugarCRM most when buyers ask how do I replace a cloud CRM with a self-hosted open-source option without losing data (55.6% of those answers)

24.5%

95% CI 14.638.1%

12 mentions · avg pos 3

first pick 33.3%

GEMINI 42.9%CLAUDE 28.6%PERPLEXITY 4.8%
Claim
9
Docker

docker.com

Best for: AI recommends Docker most when buyers ask how do I replace a cloud CRM with a self-hosted open-source option without losing data (66.7% of those answers)

24.5%

95% CI 14.638.1%

12 mentions · avg pos 9.9

first pick 8.3%

GEMINI 9.5%CLAUDE 42.9%PERPLEXITY 33.3%
Claim
10
Twenty CRM

twenty.com

Best for: AI recommends Twenty CRM most when buyers ask best self-hosted CRM for B2B companies that want to avoid per-seat pricing (55.6% of those answers)

20.4%

95% CI 11.533.6%

10 mentions · avg pos 5.8

first pick 0%

GEMINI 38.1%CLAUDE 14.3%PERPLEXITY 4.8%
Claim
11
HubSpot CRM

hubspot.com

Best for: AI recommends HubSpot CRM most when buyers ask how do I replace a cloud CRM with a self-hosted open-source option without losing data (55.6% of those answers)

18.4%

95% CI 1031.4%

9 mentions · avg pos 7

first pick 0%

GEMINI 9.5%PERPLEXITY 33.3%
Claim
12
Krayin

Best for: AI recommends Krayin most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (55.6% of those answers)

16.3%

95% CI 8.529%

8 mentions · avg pos 5.1

first pick 0%

GEMINI 14.3%CLAUDE 14.3%PERPLEXITY 19%
Claim
13
OroCRM

Best for: AI recommends OroCRM most when buyers ask best self-hosted CRM for B2B companies that want to avoid per-seat pricing (33.3% of those answers)

14.3%

95% CI 7.126.7%

7 mentions · avg pos 4.5

first pick 0%

GEMINI 28.6%CLAUDE 14.3%
Claim
14
ERPNext

erpnext.com

Best for: AI recommends ERPNext most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (33.3% of those answers)

14.3%

95% CI 7.126.7%

7 mentions · avg pos 5

first pick 0%

GEMINI 4.8%CLAUDE 42.9%PERPLEXITY 14.3%
Claim
15
Dolibarr

Best for: AI recommends Dolibarr most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (33.3% of those answers)

14.3%

95% CI 7.126.7%

7 mentions · avg pos 6.1

first pick 14.3%

GEMINI 23.8%CLAUDE 14.3%PERPLEXITY 4.8%
Claim
16
BottleCRM

bottlecrm.io

Best for: AI recommends BottleCRM most when buyers ask best open-source CRM for a small sales team that wants full data ownership (44.4% of those answers)

14.3%

95% CI 7.126.7%

7 mentions · avg pos 6.9

first pick 0%

GEMINI 28.6%PERPLEXITY 4.8%
Claim
17
YetiForce

yetiforce.com

Best for: AI recommends YetiForce most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (33.3% of those answers)

10.2%

95% CI 4.421.8%

5 mentions · avg pos 9

first pick 0%

GEMINI 19%CLAUDE 14.3%
Claim
18
Frappe

frappe.io

Best for: AI recommends Frappe most when buyers ask best self-hosted CRM for B2B companies that want to avoid per-seat pricing (33.3% of those answers)

8.2%

95% CI 3.219.2%

4 mentions · avg pos 5.5

first pick 0%

CLAUDE 14.3%PERPLEXITY 14.3%
Claim
19
DenchClaw

dench.com

Best for: AI recommends DenchClaw most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (55.6% of those answers)

8.2%

95% CI 3.219.2%

4 mentions · avg pos 6

first pick 0%

PERPLEXITY 19%
Claim
20
CiviCRM

civicrm.org

Best for: AI recommends CiviCRM most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (33.3% of those answers)

8.2%

95% CI 3.219.2%

4 mentions · avg pos 6.8

first pick 0%

GEMINI 14.3%CLAUDE 14.3%
Claim
21
TechRadar

techradar.com

Best for: AI recommends TechRadar most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (44.4% of those answers)

8.2%

95% CI 3.219.2%

4 mentions · avg pos 7

first pick 0%

PERPLEXITY 19%
Claim
22
Grow CRM

growcrm.io

Best for: AI recommends Grow CRM most when buyers ask what open-source CRM should I self-host if I need custom pipelines and integrations (55.6% of those answers)

8.2%

95% CI 3.219.2%

4 mentions · avg pos 19

first pick 0%

PERPLEXITY 19%
Claim
23
SugarCRM Community Edition

sugarcrm.com

6.1%

95% CI 2.116.5%

3 mentions · avg pos 2.3

first pick 66.7%

GEMINI 14.3%
Claim
24
Magento

magento.com

6.1%

95% CI 2.116.5%

3 mentions · avg pos 5

first pick 0%

GEMINI 4.8%CLAUDE 28.6%
Claim
25
Odoo Community

6.1%

95% CI 2.116.5%

3 mentions · avg pos 5.5

first pick 0%

GEMINI 4.8%PERPLEXITY 9.5%
Claim
26
Corteza

cortezaproject.org

6.1%

95% CI 2.116.5%

3 mentions · avg pos 5.7

first pick 33.3%

GEMINI 14.3%
Claim
27
Zoho

zoho.com

6.1%

95% CI 2.116.5%

3 mentions · avg pos 12.3

first pick 0%

GEMINI 9.5%PERPLEXITY 4.8%
Claim
28
Pipedrive

pipedrive.com

6.1%

95% CI 2.116.5%

3 mentions · avg pos 14

first pick 0%

GEMINI 4.8%CLAUDE 14.3%PERPLEXITY 4.8%
Claim
29
Zapier AI

zapier.com

Best for: AI recommends Zapier AI most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (33.3% of those answers)

4.1%

95% CI 1.113.7%

2 mentions · avg pos 1

first pick 50%

GEMINI 4.8%PERPLEXITY 4.8%
Claim
30
Forbes

forbes.com

Best for: AI recommends Forbes most when buyers ask what open-source CRM should I self-host if I need custom pipelines and integrations (33.3% of those answers)

4.1%

95% CI 1.113.7%

2 mentions · avg pos 3

first pick 0%

PERPLEXITY 9.5%
Claim
31
Flectra

flectrahq.com

4.1%

95% CI 1.113.7%

2 mentions · avg pos 6.5

first pick 0%

GEMINI 4.8%CLAUDE 14.3%
Claim
32
Bitrix24

bitrix24.com

4.1%

95% CI 1.113.7%

2 mentions · avg pos 7

first pick 0%

GEMINI 4.8%PERPLEXITY 4.8%
Claim
33
X2CRM

Best for: AI recommends X2CRM most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (33.3% of those answers)

4.1%

95% CI 1.113.7%

2 mentions · avg pos 9

first pick 0%

GEMINI 9.5%
Claim
34
Dynamics

dynamics.microsoft.com

4.1%

95% CI 1.113.7%

2 mentions · avg pos 27

first pick 0%

GEMINI 4.8%PERPLEXITY 4.8%
Claim
35
Dolibarr ERP & CRM

dolibarr.org

2%

95% CI 0.410.7%

1 mentions · avg pos 3

first pick 0%

GEMINI 4.8%
Claim
36
Krayin CRM

2%

95% CI 0.410.7%

1 mentions · avg pos 5

first pick 0%

GEMINI 4.8%
Claim
37
Agentforce

salesforce.com

2%

95% CI 0.410.7%

1 mentions

first pick 0%

CLAUDE 14.3%
Claim
38
Bitwarden

bitwarden.com

2%

95% CI 0.410.7%

1 mentions

first pick 0%

PERPLEXITY 4.8%
Claim
39
Concord CRM

concordcrm.com

Best for: AI recommends Concord CRM most when buyers ask self-hosted CRM vs cloud CRM for a 10-person startup — what are the trade-offs (44.4% of those answers)

2%

95% CI 0.410.7%

1 mentions

first pick 0%

PERPLEXITY 4.8%
Claim
40
Frappe CRM

2%

95% CI 0.410.7%

1 mentions

first pick 0%

CLAUDE 14.3%
Claim
41
Frappe Cloud

2%

95% CI 0.410.7%

1 mentions

first pick 0%

CLAUDE 14.3%
Claim
42
LeadSquared

leadsquared.com

2%

95% CI 0.410.7%

1 mentions

first pick 0%

PERPLEXITY 4.8%
Claim
43
Maximizer CRM

maximizer.com

2%

95% CI 0.410.7%

1 mentions

first pick 0%

PERPLEXITY 4.8%
Claim
44
Nutshell

nutshell.com

Best for: AI recommends Nutshell most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (44.4% of those answers)

2%

95% CI 0.410.7%

1 mentions

first pick 0%

PERPLEXITY 4.8%
Claim
45
Outlook

outlook.com

2%

95% CI 0.410.7%

1 mentions

first pick 0%

CLAUDE 14.3%
Claim
46
React Admin

marmelab.com

Best for: AI recommends React Admin most when buyers ask open-source CRM alternatives to the dominant expensive enterprise CRM platforms (44.4% of those answers)

2%

95% CI 0.410.7%

1 mentions

first pick 0%

PERPLEXITY 4.8%
Claim
47
ServiceTitan

servicetitan.com

2%

95% CI 0.410.7%

1 mentions

first pick 0%

PERPLEXITY 4.8%
Claim
48
Symfony Form Component

symfony.com

2%

95% CI 0.410.7%

1 mentions

first pick 0%

CLAUDE 14.3%
Claim

Reading the numbers: Share is a point estimate on 49 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.

Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.

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