AI Index / Open-source live chat software / History

Open-source live chat software — AI Recommendation History

What AI assistants recommended for open-source live chat software, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

No change above the noise floor.

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

▲ INLive Helper Chat entered the top 10 (#12 → #9)
▲ INTelegram entered the top 10 (#13 → #10)
▼ OUTPHP left the top 10 (#8 → #11)
▼ OUTChaskiq left the top 10 (#10 → #13)
▲Live Helper Chat moved #12 → #9
▲Telegram moved #13 → #10
▼PHP moved #8 → #11
▼Chaskiq moved #10 → #13
▲Intercom moved #4 → #2
▼Rocket.Chat moved #2 → #3
▼Docker moved #3 → #4
▲Zendesk moved #9 → #8
▲Intercom +4.7pp (42.9% → 47.6%)
▲Chatwoot +3.2pp (71.4% → 74.6%)
▲Telegram +3.2pp (14.3% → 17.5%)
▲Zendesk +2.9pp (16.1% → 19%)
▲Live Helper Chat +2.9pp (16.1% → 19%)
▼Rocket.Chat -2.4pp (50% → 47.6%)
▼PHP -2.1pp (19.6% → 17.5%)
▼Chaskiq -1.8pp (16.1% → 14.3%)
▼Papercups -1.6pp (28.6% → 27%)
▲Docker +1.4pp (44.6% → 46%)
▼FreeScout -1.4pp (26.8% → 25.4%)
▲Tiledesk +1pp (19.6% → 20.6%)

Sep 5, 2026vs Sep 4, 2026

▲ INChaskiq entered the top 10 (#17 → #10)
▼ OUTLive Helper Chat left the top 10 (#9 → #12)
▲Chaskiq moved #17 → #10
▼Live Helper Chat moved #9 → #12
▲Papercups moved #7 → #5
▲FreeScout moved #8 → #6
▼Tiledesk moved #5 → #7
▼PHP moved #6 → #8
▲Zendesk moved #10 → #9
▼Live Helper Chat -6.8pp (22.9% → 16.1%)
▼Tiledesk -6.1pp (25.7% → 19.6%)
▼PHP -6.1pp (25.7% → 19.6%)
▲Chaskiq +4.7pp (11.4% → 16.1%)
▼Rocket.Chat -4.3pp (54.3% → 50%)
▼Docker -4pp (48.6% → 44.6%)
▲FreeScout +3.9pp (22.9% → 26.8%)
▼Zendesk -3.9pp (20% → 16.1%)
▲Papercups +2.9pp (25.7% → 28.6%)
▲Chatwoot +2.8pp (68.6% → 71.4%)

Sep 4, 2026vs Sep 3, 2026

Methodology change: extraction rules 4-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INZendesk entered the top 10 (#13 → #10)
▼ OUTTelegram left the top 10 (#8 → #13)
▼Telegram moved #8 → #13
▲Papercups moved #10 → #7
▲Zendesk moved #13 → #10
▼Live Helper Chat moved #7 → #9
▲FreeScout moved #9 → #8
▲Intercom +4.8pp (38.1% → 42.9%)
▲Papercups +4.3pp (21.4% → 25.7%)
▼Telegram -4.3pp (21.4% → 17.1%)
▲Zendesk +3.3pp (16.7% → 20%)
▼Chatwoot -2.8pp (71.4% → 68.6%)
▲Rocket.Chat +1.9pp (52.4% → 54.3%)
▲Tiledesk +1.9pp (23.8% → 25.7%)
▲PHP +1.9pp (23.8% → 25.7%)
▲FreeScout +1.5pp (21.4% → 22.9%)
▲Docker +1pp (47.6% → 48.6%)

Sep 3, 2026vs Sep 2, 2026

▲ INTiledesk entered the top 10 (#12 → #5)
▼ OUTSlack left the top 10 (#9 → #12)
▲Tiledesk moved #12 → #5
▼Papercups moved #7 → #10
▼Slack moved #9 → #12
▲Telegram moved #10 → #8
▼PHP moved #5 → #6
▼Live Helper Chat moved #6 → #7
▼FreeScout moved #8 → #9
▲Tiledesk +6.3pp (17.5% → 23.8%)
▼Docker -4.8pp (52.4% → 47.6%)
▼Papercups -4pp (25.4% → 21.4%)
▲Telegram +3.9pp (17.5% → 21.4%)
▼Chatwoot -3.2pp (74.6% → 71.4%)
▼Rocket.Chat -3.2pp (55.6% → 52.4%)
▼PHP -3.2pp (27% → 23.8%)
▼Slack -3.2pp (22.2% → 19%)
▼FreeScout -2.4pp (23.8% → 21.4%)
▼Intercom -1.6pp (39.7% → 38.1%)
▼Live Helper Chat -1.6pp (25.4% → 23.8%)

Sep 2, 2026vs Sep 1, 2026

No change above the noise floor.

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

No change above the noise floor.

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

No change above the noise floor.

Aug 28, 2026vs Aug 27, 2026

No change above the noise floor.

Aug 27, 2026vs Aug 26, 2026

▲ INTelegram entered the top 10 (#13 → #10)
▼ OUTZendesk left the top 10 (#10 → #11)
▲Telegram moved #13 → #10
▲Live Helper Chat moved #8 → #6
▼FreeScout moved #6 → #8
▼Zendesk moved #10 → #11
▲Docker +4.3pp (48.1% → 52.4%)
▲Telegram +3.2pp (14.3% → 17.5%)
▲Live Helper Chat +2pp (23.4% → 25.4%)
▼Zendesk -2pp (19.5% → 17.5%)
▼Rocket.Chat -1.5pp (57.1% → 55.6%)

Aug 26, 2026vs Aug 25, 2026

No change above the noise floor.

Aug 25, 2026vs Aug 24, 2026

No change above the noise floor.

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

▲Papercups moved #10 → #7
▼Zendesk moved #7 → #10
▼Zendesk -6pp (25.5% → 19.5%)
▲Papercups +4.3pp (20.4% → 24.7%)
▼Intercom -3.9pp (42.9% → 39%)
▼Chatwoot -3.3pp (78.6% → 75.3%)
▲Live Helper Chat +2pp (21.4% → 23.4%)
▼FreeScout -1.8pp (26.5% → 24.7%)
▲Slack +1.7pp (20.4% → 22.1%)
▲Docker +1.2pp (46.9% → 48.1%)
▼Rocket.Chat -1.1pp (58.2% → 57.1%)

Aug 22, 2026vs Aug 21, 2026

No change above the noise floor.

Aug 21, 2026vs Aug 20, 2026

No change above the noise floor.

Aug 20, 2026vs Aug 19, 2026

No change above the noise floor.

Aug 19, 2026vs Aug 18, 2026

No change above the noise floor.

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

▲PHP moved #6 → #5
▼FreeScout moved #5 → #6
▲Slack moved #10 → #9
▼Papercups moved #9 → #10
▼FreeScout -2.6pp (29.1% → 26.5%)
▼Chatwoot -2.3pp (80.9% → 78.6%)
▼Live Helper Chat -2.2pp (23.6% → 21.4%)
▼Zendesk -1.8pp (27.3% → 25.5%)
▼Intercom -1.6pp (44.5% → 42.9%)
▲Slack +1.3pp (19.1% → 20.4%)

Aug 16, 2026vs Aug 15, 2026

▲PHP moved #7 → #6
▼Zendesk moved #6 → #7
▲Papercups moved #10 → #9
▼Slack moved #9 → #10
▼FreeScout -2pp (31.1% → 29.1%)
▼Zendesk -1.8pp (29.1% → 27.3%)
▼Chatwoot -1.6pp (82.5% → 80.9%)
▲Papercups +1.5pp (19.4% → 20.9%)
▼Docker -1.2pp (47.6% → 46.4%)
▼Rocket.Chat -1.1pp (60.2% → 59.1%)

Aug 15, 2026vs Aug 14, 2026

Methodology change: extraction rules 4 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲ INPapercups entered the top 10 (#11 → #10)
▼ OUTMattermost left the top 10 (#9 → #11)
▼Mattermost moved #9 → #11
▲Slack moved #10 → #9
▲Papercups moved #11 → #10
▼Chatwoot -4.2pp (86.7% → 82.5%)
▲Docker +2.3pp (45.3% → 47.6%)
▼Zendesk -1.6pp (30.7% → 29.1%)
▼Rocket.Chat -1.1pp (61.3% → 60.2%)
▼PHP -1.1pp (29.3% → 28.2%)

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202663 sampled answers · window 2026-08-11 – 2026-09-08 · rules v7

#1Chatwoot74.6%
#2Intercom47.6%
#3Rocket.Chat47.6%
#4Docker46%
#5Papercups27%
#6FreeScout25.4%
#7Tiledesk20.6%
#8Zendesk19%
#9Live Helper Chat19%
#10Telegram17.5%

Sep 7, 202663 sampled answers · window 2026-08-10 – 2026-09-07 · rules v7

#1Chatwoot74.6%
#2Intercom47.6%
#3Rocket.Chat47.6%
#4Docker46%
#5Papercups27%
#6FreeScout25.4%
#7Tiledesk20.6%
#8Zendesk19%
#9Live Helper Chat19%
#10Telegram17.5%

Sep 6, 202663 sampled answers · window 2026-08-09 – 2026-09-06 · rules v7

#1Chatwoot74.6%
#2Intercom47.6%
#3Rocket.Chat47.6%
#4Docker46%
#5Papercups27%
#6FreeScout25.4%
#7Tiledesk20.6%
#8Zendesk19%
#9Live Helper Chat19%
#10Telegram17.5%

Sep 5, 202656 sampled answers · window 2026-08-08 – 2026-09-05 · rules v7

#1Chatwoot71.4%
#2Rocket.Chat50%
#3Docker44.6%
#4Intercom42.9%
#5Papercups28.6%
#6FreeScout26.8%
#7Tiledesk19.6%
#8PHP19.6%
#9Zendesk16.1%
#10Chaskiq16.1%

Sep 4, 202635 sampled answers · window 2026-08-07 – 2026-09-04 · rules v7

#1Chatwoot68.6%
#2Rocket.Chat54.3%
#3Docker48.6%
#4Intercom42.9%
#5Tiledesk25.7%
#6PHP25.7%
#7Papercups25.7%
#8FreeScout22.9%
#9Live Helper Chat22.9%
#10Zendesk20%

Sep 3, 202642 sampled answers · window 2026-08-06 – 2026-09-03 · rules v4-7

#1Chatwoot71.4%
#2Rocket.Chat52.4%
#3Docker47.6%
#4Intercom38.1%
#5Tiledesk23.8%
#6PHP23.8%
#7Live Helper Chat23.8%
#8Telegram21.4%
#9FreeScout21.4%
#10Papercups21.4%

Sep 2, 202663 sampled answers · window 2026-08-05 – 2026-09-02 · rules v4-7

#1Chatwoot74.6%
#2Rocket.Chat55.6%
#3Docker52.4%
#4Intercom39.7%
#5PHP27%
#6Live Helper Chat25.4%
#7Papercups25.4%
#8FreeScout23.8%
#9Slack22.2%
#10Telegram17.5%

Sep 1, 202663 sampled answers · window 2026-08-04 – 2026-09-01 · rules v4-7

#1Chatwoot74.6%
#2Rocket.Chat55.6%
#3Docker52.4%
#4Intercom39.7%
#5PHP27%
#6Live Helper Chat25.4%
#7Papercups25.4%
#8FreeScout23.8%
#9Slack22.2%
#10Telegram17.5%

Aug 31, 202663 sampled answers · window 2026-08-03 – 2026-08-31 · rules v4-7

#1Chatwoot74.6%
#2Rocket.Chat55.6%
#3Docker52.4%
#4Intercom39.7%
#5PHP27%
#6Live Helper Chat25.4%
#7Papercups25.4%
#8FreeScout23.8%
#9Slack22.2%
#10Telegram17.5%

Aug 30, 202663 sampled answers · window 2026-08-02 – 2026-08-30 · rules v4-7

#1Chatwoot74.6%
#2Rocket.Chat55.6%
#3Docker52.4%
#4Intercom39.7%
#5PHP27%
#6Live Helper Chat25.4%
#7Papercups25.4%
#8FreeScout23.8%
#9Slack22.2%
#10Telegram17.5%

Aug 29, 202663 sampled answers · window 2026-08-01 – 2026-08-29 · rules v4-7

#1Chatwoot74.6%
#2Rocket.Chat55.6%
#3Docker52.4%
#4Intercom39.7%
#5PHP27%
#6Live Helper Chat25.4%
#7Papercups25.4%
#8FreeScout23.8%
#9Slack22.2%
#10Telegram17.5%

Aug 28, 202663 sampled answers · window 2026-07-31 – 2026-08-28 · rules v4-7

#1Chatwoot74.6%
#2Rocket.Chat55.6%
#3Docker52.4%
#4Intercom39.7%
#5PHP27%
#6Live Helper Chat25.4%
#7Papercups25.4%
#8FreeScout23.8%
#9Slack22.2%
#10Telegram17.5%

Aug 27, 202663 sampled answers · window 2026-07-30 – 2026-08-27 · rules v4-7

#1Chatwoot74.6%
#2Rocket.Chat55.6%
#3Docker52.4%
#4Intercom39.7%
#5PHP27%
#6Live Helper Chat25.4%
#7Papercups25.4%
#8FreeScout23.8%
#9Slack22.2%
#10Telegram17.5%

Aug 26, 202677 sampled answers · window 2026-07-29 – 2026-08-26 · rules v4-7

#1Chatwoot75.3%
#2Rocket.Chat57.1%
#3Docker48.1%
#4Intercom39%
#5PHP27.3%
#6FreeScout24.7%
#7Papercups24.7%
#8Live Helper Chat23.4%
#9Slack22.1%
#10Zendesk19.5%

Aug 25, 202677 sampled answers · window 2026-07-28 – 2026-08-25 · rules v4-7

#1Chatwoot75.3%
#2Rocket.Chat57.1%
#3Docker48.1%
#4Intercom39%
#5PHP27.3%
#6FreeScout24.7%
#7Papercups24.7%
#8Live Helper Chat23.4%
#9Slack22.1%
#10Zendesk19.5%

Aug 24, 202677 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-7

#1Chatwoot75.3%
#2Rocket.Chat57.1%
#3Docker48.1%
#4Intercom39%
#5PHP27.3%
#6FreeScout24.7%
#7Papercups24.7%
#8Live Helper Chat23.4%
#9Slack22.1%
#10Zendesk19.5%

Aug 23, 202677 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4-7

#1Chatwoot75.3%
#2Rocket.Chat57.1%
#3Docker48.1%
#4Intercom39%
#5PHP27.3%
#6FreeScout24.7%
#7Papercups24.7%
#8Live Helper Chat23.4%
#9Slack22.1%
#10Zendesk19.5%

Aug 22, 202698 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-7

#1Chatwoot78.6%
#2Rocket.Chat58.2%
#3Docker46.9%
#4Intercom42.9%
#5PHP27.6%
#6FreeScout26.5%
#7Zendesk25.5%
#8Live Helper Chat21.4%
#9Slack20.4%
#10Papercups20.4%

Aug 21, 202698 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4-7

#1Chatwoot78.6%
#2Rocket.Chat58.2%
#3Docker46.9%
#4Intercom42.9%
#5PHP27.6%
#6FreeScout26.5%
#7Zendesk25.5%
#8Live Helper Chat21.4%
#9Slack20.4%
#10Papercups20.4%

Aug 20, 202698 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4-7

#1Chatwoot78.6%
#2Rocket.Chat58.2%
#3Docker46.9%
#4Intercom42.9%
#5PHP27.6%
#6FreeScout26.5%
#7Zendesk25.5%
#8Live Helper Chat21.4%
#9Slack20.4%
#10Papercups20.4%

Aug 19, 202698 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4-7

#1Chatwoot78.6%
#2Rocket.Chat58.2%
#3Docker46.9%
#4Intercom42.9%
#5PHP27.6%
#6FreeScout26.5%
#7Zendesk25.5%
#8Live Helper Chat21.4%
#9Slack20.4%
#10Papercups20.4%

Aug 18, 202698 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4-7

#1Chatwoot78.6%
#2Rocket.Chat58.2%
#3Docker46.9%
#4Intercom42.9%
#5PHP27.6%
#6FreeScout26.5%
#7Zendesk25.5%
#8Live Helper Chat21.4%
#9Slack20.4%
#10Papercups20.4%

Aug 17, 202698 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4-7

#1Chatwoot78.6%
#2Rocket.Chat58.2%
#3Docker46.9%
#4Intercom42.9%
#5PHP27.6%
#6FreeScout26.5%
#7Zendesk25.5%
#8Live Helper Chat21.4%
#9Slack20.4%
#10Papercups20.4%

Aug 16, 2026110 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4-7

#1Chatwoot80.9%
#2Rocket.Chat59.1%
#3Docker46.4%
#4Intercom44.5%
#5FreeScout29.1%
#6PHP28.2%
#7Zendesk27.3%
#8Live Helper Chat23.6%
#9Papercups20.9%
#10Slack19.1%

Aug 15, 2026103 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4-7

#1Chatwoot82.5%
#2Rocket.Chat60.2%
#3Docker47.6%
#4Intercom44.7%
#5FreeScout31.1%
#6Zendesk29.1%
#7PHP28.2%
#8Live Helper Chat24.3%
#9Slack19.4%
#10Papercups19.4%

Aug 14, 202675 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4

#1Chatwoot86.7%
#2Rocket.Chat61.3%
#3Docker45.3%
#4Intercom45.3%
#5FreeScout32%
#6Zendesk30.7%
#7PHP29.3%
#8Live Helper Chat24%
#9Mattermost18.7%
#10Slack18.7%

Read any date directly

Every archived date is machine-readable at /api/index/open-source-live-chat/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]