AI Index / Self-hosted helpdesk software / History

Self-hosted helpdesk software — AI Recommendation History

What AI assistants recommended for self-hosted helpdesk software, date by date. Every ranking we publish is frozen the day it publishes, so this is a record of what was said — not a re-computation of what today's data would say about the past.

Record: 26 dated snapshots · Aug 14, 2026 – Sep 8, 2026

Answer archive Methodology Data studies JSON

What changed

Computed by comparing each dated snapshot with the one before it. Share moves smaller than 1pp are treated as noise and left out — the same threshold that suppresses trend arrows on the ranking.

Sep 8, 2026vs Sep 7, 2026

No change above the noise floor.

Sep 7, 2026vs Sep 6, 2026

No change above the noise floor.

Sep 6, 2026vs Sep 5, 2026

▲ INFrappe entered the top 10 (#11 → #10)
▼ OUTUVdesk left the top 10 (#10 → #11)
▲Frappe moved #11 → #10
▼UVdesk moved #10 → #11
▲Frappe +2.6pp (19.6% → 22.2%)
▼osTicket -2.2pp (48.2% → 46%)
▼Help Scout -1.9pp (32.1% → 30.2%)
▼PHP -1.4pp (41.1% → 39.7%)
▲FreeScout +1.2pp (75% → 76.2%)
▲HelpDesk +1.2pp (60.7% → 61.9%)
▼GLPi -1.2pp (25% → 23.8%)

Sep 5, 2026vs Sep 4, 2026

▲ INGLPi entered the top 10 (#13 → #9)
▲ INUVdesk entered the top 10 (#12 → #10)
▼ OUTFrappe left the top 10 (#9 → #11)
▼ OUTDocker left the top 10 (#10 → #14)
▲GLPi moved #13 → #9
▼Docker moved #10 → #14
▲HelpDesk moved #5 → #3
▲UVdesk moved #12 → #10
▼Frappe moved #9 → #11
▼osTicket moved #3 → #4
▼PHP moved #4 → #5
▲Zendesk moved #7 → #6
▼Help Scout moved #6 → #7
▲HelpDesk +17.8pp (42.9% → 60.7%)
▼PHP -7.5pp (48.6% → 41.1%)
▼Docker -6.8pp (22.9% → 16.1%)
▼osTicket -6.1pp (54.3% → 48.2%)
▲Zendesk +5.3pp (28.6% → 33.9%)
▲GLPi +5pp (20% → 25%)
▼Frappe -3.3pp (22.9% → 19.6%)
▼FreeScout -2.1pp (77.1% → 75%)
▲Chatwoot +1.1pp (25.7% → 26.8%)

Sep 4, 2026vs Sep 3, 2026

Methodology change: extraction rules 4-7 → 7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲HelpDesk +7.2pp (35.7% → 42.9%)
▲FreeScout +5.7pp (71.4% → 77.1%)
▲PHP +5.7pp (42.9% → 48.6%)
▲osTicket +4.3pp (50% → 54.3%)
▲Zammad +2.4pp (69% → 71.4%)
▲Docker +1.5pp (21.4% → 22.9%)

Sep 3, 2026vs Sep 2, 2026

▲HelpDesk moved #10 → #5
▼Frappe moved #7 → #9
▼Docker moved #8 → #10
▲FreeScout moved #2 → #1
▼Zammad moved #1 → #2
▼Help Scout moved #5 → #6
▼Zendesk moved #6 → #7
▲Chatwoot moved #9 → #8
▲HelpDesk +11.9pp (23.8% → 35.7%)
▼osTicket -8.7pp (58.7% → 50%)
▼Docker -5.6pp (27% → 21.4%)
▼Zammad -4pp (73% → 69%)
▲PHP +3.2pp (39.7% → 42.9%)
▼Frappe -3.2pp (27% → 23.8%)
▼Help Scout -2.3pp (33.3% → 31%)

Sep 2, 2026vs Sep 1, 2026

No change above the noise floor.

Sep 1, 2026vs Aug 31, 2026

No change above the noise floor.

Aug 31, 2026vs Aug 30, 2026

No change above the noise floor.

Aug 30, 2026vs Aug 29, 2026

No change above the noise floor.

Aug 29, 2026vs Aug 28, 2026

No change above the noise floor.

Aug 28, 2026vs Aug 27, 2026

No change above the noise floor.

Aug 27, 2026vs Aug 26, 2026

▲ INHelpDesk entered the top 10 (#11 → #10)
▼ OUTUVdesk left the top 10 (#8 → #11)
▼UVdesk moved #8 → #11
▲Docker moved #10 → #8
▲Zendesk moved #7 → #6
▼Frappe moved #6 → #7
▲HelpDesk moved #11 → #10
▲HelpDesk +4.3pp (19.5% → 23.8%)
▲Docker +3.6pp (23.4% → 27%)
▲PHP +3.3pp (36.4% → 39.7%)
▼Frappe -2.9pp (29.9% → 27%)
▼UVdesk -2.5pp (24.7% → 22.2%)
▼osTicket -2.3pp (61% → 58.7%)
▲Chatwoot +2pp (23.4% → 25.4%)
▲FreeScout +1.3pp (70.1% → 71.4%)
▲Zendesk +1.3pp (27.3% → 28.6%)
▼Zammad -1pp (74% → 73%)

Aug 26, 2026vs Aug 25, 2026

No change above the noise floor.

Aug 25, 2026vs Aug 24, 2026

No change above the noise floor.

Aug 24, 2026vs Aug 23, 2026

No change above the noise floor.

Aug 23, 2026vs Aug 22, 2026

▲Help Scout moved #6 → #5
▼Frappe moved #5 → #6
▼Frappe -3.8pp (33.7% → 29.9%)
▼Zammad -2.5pp (76.5% → 74%)
▲Docker +2pp (21.4% → 23.4%)
▲Help Scout +1.9pp (30.6% → 32.5%)
▼FreeScout -1.3pp (71.4% → 70.1%)
▼Zendesk -1.3pp (28.6% → 27.3%)
▼Chatwoot -1.1pp (24.5% → 23.4%)

Aug 22, 2026vs Aug 21, 2026

No change above the noise floor.

Aug 21, 2026vs Aug 20, 2026

No change above the noise floor.

Aug 20, 2026vs Aug 19, 2026

No change above the noise floor.

Aug 19, 2026vs Aug 18, 2026

No change above the noise floor.

Aug 18, 2026vs Aug 17, 2026

No change above the noise floor.

Aug 17, 2026vs Aug 16, 2026

▲ INDocker entered the top 10 (#11 → #10)
▼ OUTMySQL left the top 10 (#10 → #11)
▼Zendesk moved #5 → #7
▲Frappe moved #6 → #5
▲Help Scout moved #7 → #6
▲Docker moved #11 → #10
▼MySQL moved #10 → #11
▼Zendesk -4.4pp (33% → 28.6%)
▼Help Scout -1.5pp (32.1% → 30.6%)
▼Chatwoot -1.4pp (25.9% → 24.5%)
▼osTicket -1.3pp (62.5% → 61.2%)
▼Zammad -1.2pp (77.7% → 76.5%)
▲PHP +1pp (35.7% → 36.7%)

Aug 16, 2026vs Aug 15, 2026

▲ INMySQL entered the top 10 (#12 → #10)
▼ OUTFrappe Helpdesk left the ranking (was #7)
▲MySQL moved #12 → #10
▲Help Scout moved #8 → #7
▲UVdesk moved #9 → #8
▲Chatwoot moved #10 → #9
▼UVdesk -1.7pp (27.6% → 25.9%)

Aug 15, 2026vs Aug 14, 2026

Methodology change: extraction rules 4 → 4-7 between these dates. Differences below may reflect the rule change rather than a change in what AI recommends — see the methodology changelog.

▲PHP moved #8 → #4
▼Frappe moved #4 → #6
▼Frappe Helpdesk moved #5 → #7
▲Zendesk moved #6 → #5
▼Help Scout moved #7 → #8
▲PHP +5.3pp (29.9% → 35.2%)
▼Frappe -5.3pp (37.7% → 32.4%)
▼Frappe Helpdesk -5.3pp (37.7% → 32.4%)
▼osTicket -3.3pp (66.2% → 62.9%)
▼Zendesk -2.7pp (35.1% → 32.4%)
▲FreeScout +2.6pp (68.8% → 71.4%)
▼Zammad -2.4pp (80.5% → 78.1%)
▼UVdesk -1pp (28.6% → 27.6%)

The ranking, date by date

Top 10 on each archived date, exactly as published. Cite a date and it stays true: snapshots are append-only, and a correction appends a new revision rather than overwriting the original.

Sep 8, 202663 sampled answers · window 2026-08-11 – 2026-09-08 · rules v7

#1FreeScout76.2%
#2Zammad71.4%
#3HelpDesk61.9%
#4osTicket46%
#5PHP39.7%
#6Zendesk33.3%
#7Help Scout30.2%
#8Chatwoot27%
#9GLPi23.8%
#10Frappe22.2%

Sep 7, 202663 sampled answers · window 2026-08-10 – 2026-09-07 · rules v7

#1FreeScout76.2%
#2Zammad71.4%
#3HelpDesk61.9%
#4osTicket46%
#5PHP39.7%
#6Zendesk33.3%
#7Help Scout30.2%
#8Chatwoot27%
#9GLPi23.8%
#10Frappe22.2%

Sep 6, 202663 sampled answers · window 2026-08-09 – 2026-09-06 · rules v7

#1FreeScout76.2%
#2Zammad71.4%
#3HelpDesk61.9%
#4osTicket46%
#5PHP39.7%
#6Zendesk33.3%
#7Help Scout30.2%
#8Chatwoot27%
#9GLPi23.8%
#10Frappe22.2%

Sep 5, 202656 sampled answers · window 2026-08-08 – 2026-09-05 · rules v7

#1FreeScout75%
#2Zammad71.4%
#3HelpDesk60.7%
#4osTicket48.2%
#5PHP41.1%
#6Zendesk33.9%
#7Help Scout32.1%
#8Chatwoot26.8%
#9GLPi25%
#10UVdesk19.6%

Sep 4, 202635 sampled answers · window 2026-08-07 – 2026-09-04 · rules v7

#1FreeScout77.1%
#2Zammad71.4%
#3osTicket54.3%
#4PHP48.6%
#5HelpDesk42.9%
#6Help Scout31.4%
#7Zendesk28.6%
#8Chatwoot25.7%
#9Frappe22.9%
#10Docker22.9%

Sep 3, 202642 sampled answers · window 2026-08-06 – 2026-09-03 · rules v4-7

#1FreeScout71.4%
#2Zammad69%
#3osTicket50%
#4PHP42.9%
#5HelpDesk35.7%
#6Help Scout31%
#7Zendesk28.6%
#8Chatwoot26.2%
#9Frappe23.8%
#10Docker21.4%

Sep 2, 202663 sampled answers · window 2026-08-05 – 2026-09-02 · rules v4-7

#1Zammad73%
#2FreeScout71.4%
#3osTicket58.7%
#4PHP39.7%
#5Help Scout33.3%
#6Zendesk28.6%
#7Frappe27%
#8Docker27%
#9Chatwoot25.4%
#10HelpDesk23.8%

Sep 1, 202663 sampled answers · window 2026-08-04 – 2026-09-01 · rules v4-7

#1Zammad73%
#2FreeScout71.4%
#3osTicket58.7%
#4PHP39.7%
#5Help Scout33.3%
#6Zendesk28.6%
#7Frappe27%
#8Docker27%
#9Chatwoot25.4%
#10HelpDesk23.8%

Aug 31, 202663 sampled answers · window 2026-08-03 – 2026-08-31 · rules v4-7

#1Zammad73%
#2FreeScout71.4%
#3osTicket58.7%
#4PHP39.7%
#5Help Scout33.3%
#6Zendesk28.6%
#7Frappe27%
#8Docker27%
#9Chatwoot25.4%
#10HelpDesk23.8%

Aug 30, 202663 sampled answers · window 2026-08-02 – 2026-08-30 · rules v4-7

#1Zammad73%
#2FreeScout71.4%
#3osTicket58.7%
#4PHP39.7%
#5Help Scout33.3%
#6Zendesk28.6%
#7Frappe27%
#8Docker27%
#9Chatwoot25.4%
#10HelpDesk23.8%

Aug 29, 202663 sampled answers · window 2026-08-01 – 2026-08-29 · rules v4-7

#1Zammad73%
#2FreeScout71.4%
#3osTicket58.7%
#4PHP39.7%
#5Help Scout33.3%
#6Zendesk28.6%
#7Frappe27%
#8Docker27%
#9Chatwoot25.4%
#10HelpDesk23.8%

Aug 28, 202663 sampled answers · window 2026-07-31 – 2026-08-28 · rules v4-7

#1Zammad73%
#2FreeScout71.4%
#3osTicket58.7%
#4PHP39.7%
#5Help Scout33.3%
#6Zendesk28.6%
#7Frappe27%
#8Docker27%
#9Chatwoot25.4%
#10HelpDesk23.8%

Aug 27, 202663 sampled answers · window 2026-07-30 – 2026-08-27 · rules v4-7

#1Zammad73%
#2FreeScout71.4%
#3osTicket58.7%
#4PHP39.7%
#5Help Scout33.3%
#6Zendesk28.6%
#7Frappe27%
#8Docker27%
#9Chatwoot25.4%
#10HelpDesk23.8%

Aug 26, 202677 sampled answers · window 2026-07-29 – 2026-08-26 · rules v4-7

#1Zammad74%
#2FreeScout70.1%
#3osTicket61%
#4PHP36.4%
#5Help Scout32.5%
#6Frappe29.9%
#7Zendesk27.3%
#8UVdesk24.7%
#9Chatwoot23.4%
#10Docker23.4%

Aug 25, 202677 sampled answers · window 2026-07-28 – 2026-08-25 · rules v4-7

#1Zammad74%
#2FreeScout70.1%
#3osTicket61%
#4PHP36.4%
#5Help Scout32.5%
#6Frappe29.9%
#7Zendesk27.3%
#8UVdesk24.7%
#9Chatwoot23.4%
#10Docker23.4%

Aug 24, 202677 sampled answers · window 2026-07-27 – 2026-08-24 · rules v4-7

#1Zammad74%
#2FreeScout70.1%
#3osTicket61%
#4PHP36.4%
#5Help Scout32.5%
#6Frappe29.9%
#7Zendesk27.3%
#8UVdesk24.7%
#9Chatwoot23.4%
#10Docker23.4%

Aug 23, 202677 sampled answers · window 2026-07-26 – 2026-08-23 · rules v4-7

#1Zammad74%
#2FreeScout70.1%
#3osTicket61%
#4PHP36.4%
#5Help Scout32.5%
#6Frappe29.9%
#7Zendesk27.3%
#8UVdesk24.7%
#9Chatwoot23.4%
#10Docker23.4%

Aug 22, 202698 sampled answers · window 2026-07-25 – 2026-08-22 · rules v4-7

#1Zammad76.5%
#2FreeScout71.4%
#3osTicket61.2%
#4PHP36.7%
#5Frappe33.7%
#6Help Scout30.6%
#7Zendesk28.6%
#8UVdesk25.5%
#9Chatwoot24.5%
#10Docker21.4%

Aug 21, 202698 sampled answers · window 2026-07-24 – 2026-08-21 · rules v4-7

#1Zammad76.5%
#2FreeScout71.4%
#3osTicket61.2%
#4PHP36.7%
#5Frappe33.7%
#6Help Scout30.6%
#7Zendesk28.6%
#8UVdesk25.5%
#9Chatwoot24.5%
#10Docker21.4%

Aug 20, 202698 sampled answers · window 2026-07-23 – 2026-08-20 · rules v4-7

#1Zammad76.5%
#2FreeScout71.4%
#3osTicket61.2%
#4PHP36.7%
#5Frappe33.7%
#6Help Scout30.6%
#7Zendesk28.6%
#8UVdesk25.5%
#9Chatwoot24.5%
#10Docker21.4%

Aug 19, 202698 sampled answers · window 2026-07-22 – 2026-08-19 · rules v4-7

#1Zammad76.5%
#2FreeScout71.4%
#3osTicket61.2%
#4PHP36.7%
#5Frappe33.7%
#6Help Scout30.6%
#7Zendesk28.6%
#8UVdesk25.5%
#9Chatwoot24.5%
#10Docker21.4%

Aug 18, 202698 sampled answers · window 2026-07-21 – 2026-08-18 · rules v4-7

#1Zammad76.5%
#2FreeScout71.4%
#3osTicket61.2%
#4PHP36.7%
#5Frappe33.7%
#6Help Scout30.6%
#7Zendesk28.6%
#8UVdesk25.5%
#9Chatwoot24.5%
#10Docker21.4%

Aug 17, 202698 sampled answers · window 2026-07-20 – 2026-08-17 · rules v4-7

#1Zammad76.5%
#2FreeScout71.4%
#3osTicket61.2%
#4PHP36.7%
#5Frappe33.7%
#6Help Scout30.6%
#7Zendesk28.6%
#8UVdesk25.5%
#9Chatwoot24.5%
#10Docker21.4%

Aug 16, 2026112 sampled answers · window 2026-07-19 – 2026-08-16 · rules v4-7

#1Zammad77.7%
#2FreeScout71.4%
#3osTicket62.5%
#4PHP35.7%
#5Zendesk33%
#6Frappe33%
#7Help Scout32.1%
#8UVdesk25.9%
#9Chatwoot25.9%
#10MySQL21.4%

Aug 15, 2026105 sampled answers · window 2026-07-18 – 2026-08-15 · rules v4-7

#1Zammad78.1%
#2FreeScout71.4%
#3osTicket62.9%
#4PHP35.2%
#5Zendesk32.4%
#6Frappe32.4%
#7Frappe Helpdesk32.4%
#8Help Scout32.4%
#9UVdesk27.6%
#10Chatwoot25.7%

Aug 14, 202677 sampled answers · window 2026-07-17 – 2026-08-14 · rules v4

#1Zammad80.5%
#2FreeScout68.8%
#3osTicket66.2%
#4Frappe37.7%
#5Frappe Helpdesk37.7%
#6Zendesk35.1%
#7Help Scout32.5%
#8PHP29.9%
#9UVdesk28.6%
#10Chatwoot26%

Read any date directly

Every archived date is machine-readable at /api/index/self-hosted-helpdesk-software/as-of/<YYYY-MM-DD>, which returns the ranking as it stood, with the extraction version and revision it was published under. Dates before the record begins return no_record rather than a recomputation — we do not reconstruct history on demand and present it as what we said. See what the engines actually said.

[ORBATOR]