Best Self-hosted helpdesk software

zammad.org

Best for: AI recommends Zammad most when buyers ask “best open-source helpdesk tool for a support team of 10 or fewer agents” (100% of those answers)

83.7%

95% CI 71–91.5%

41 mentions · avg pos 3.9

first pick 14.6%

freescout.net

Best for: AI recommends FreeScout most when buyers ask “best open-source helpdesk tool for a support team of 10 or fewer agents” (88.9% of those answers)

71.4%

95% CI 57.6–82.2%

35 mentions · avg pos 3.5

first pick 25.7%

osticket.com

Best for: AI recommends osTicket most when buyers ask “best open-source helpdesk tool for a support team of 10 or fewer agents” (100% of those answers)

67.3%

95% CI 53.4–78.8%

33 mentions · avg pos 3.3

first pick 24.2%

frappe.io

Best for: AI recommends Frappe most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (77.8% of those answers)

40.8%

95% CI 28.2–54.8%

20 mentions · avg pos 7.8

first pick 5%

Best for: AI recommends Frappe Helpdesk most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (77.8% of those answers)

40.8%

95% CI 28.2–54.8%

20 mentions · avg pos 7.8

first pick 5%

zendesk.com

Best for: AI recommends Zendesk most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (88.9% of those answers)

38.8%

95% CI 26.4–52.8%

19 mentions · avg pos 1.6

first pick 36.8%

helpscout.com

Best for: AI recommends Help Scout most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (77.8% of those answers)

30.6%

95% CI 19.5–44.5%

15 mentions · avg pos 2

first pick 40%

php.net

Best for: AI recommends PHP most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (100% of those answers)

30.6%

95% CI 19.5–44.5%

15 mentions · avg pos 2.5

first pick 20%

Best for: AI recommends UVdesk most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (77.8% of those answers)

30.6%

95% CI 19.5–44.5%

15 mentions · avg pos 5.9

first pick 0%

helpspot.com

Best for: AI recommends HelpSpot most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (77.8% of those answers)

28.6%

95% CI 17.8–42.4%

14 mentions · avg pos 4

first pick 21.4%

chatwoot.com

Best for: AI recommends Chatwoot most when buyers ask “what self-hosted helpdesk should I use to handle email, chat, and social support in one place” (88.9% of those answers)

26.5%

95% CI 16.2–40.3%

13 mentions · avg pos 7.2

first pick 15.4%

mysql.com

Best for: AI recommends MySQL most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (100% of those answers)

22.4%

95% CI 13–35.9%

11 mentions · avg pos 4.6

first pick 9.1%

deskpro.com

Best for: AI recommends Deskpro most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (88.9% of those answers)

20.4%

95% CI 11.5–33.6%

10 mentions · avg pos 5.1

first pick 0%

jitbit.com

Best for: AI recommends Jitbit Helpdesk most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (88.9% of those answers)

18.4%

95% CI 10–31.4%

9 mentions · avg pos 4.3

first pick 0%

Best for: AI recommends Faveo most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (66.7% of those answers)

18.4%

95% CI 10–31.4%

9 mentions · avg pos 4.6

first pick 0%

Best for: AI recommends Libredesk most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (55.6% of those answers)

18.4%

95% CI 10–31.4%

9 mentions · avg pos 10.4

first pick 0%

docker.com

Best for: AI recommends Docker most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (77.8% of those answers)

12.2%

95% CI 5.7–24.2%

6 mentions · avg pos 5.3

first pick 16.7%

postgresql.org

Best for: AI recommends PostgreSQL most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (55.6% of those answers)

12.2%

95% CI 5.7–24.2%

6 mentions · avg pos 6.6

first pick 16.7%

useresponse.com

Best for: AI recommends UseResponse most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (44.4% of those answers)

10.2%

95% CI 4.4–21.8%

5 mentions · avg pos 3.5

first pick 0%

otrs.com

10.2%

95% CI 4.4–21.8%

5 mentions · avg pos 4.3

first pick 0%

glpi-project.org

Best for: AI recommends GLPi most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (88.9% of those answers)

10.2%

95% CI 4.4–21.8%

5 mentions · avg pos 5.6

first pick 0%

opensupports.com

10.2%

95% CI 4.4–21.8%

5 mentions · avg pos 6.8

first pick 20%

ubuntu.com

Best for: AI recommends Ubuntu most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (55.6% of those answers)

10.2%

95% CI 4.4–21.8%

5 mentions · avg pos 6.8

first pick 20%

nginx.org

Best for: AI recommends NGINX most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (55.6% of those answers)

10.2%

95% CI 4.4–21.8%

5 mentions · avg pos 7.4

first pick 0%

freshdesk.com

Best for: AI recommends Freshdesk most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (33.3% of those answers)

8.2%

95% CI 3.2–19.2%

4 mentions · avg pos 3

first pick 0%

Best for: AI recommends SupportPal most when buyers ask “what self-hosted helpdesk should I use to handle email, chat, and social support in one place” (44.4% of those answers)

8.2%

95% CI 3.2–19.2%

4 mentions · avg pos 3.3

first pick 25%

faveohelpdesk.com

Best for: AI recommends Faveo Helpdesk most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (44.4% of those answers)

8.2%

95% CI 3.2–19.2%

4 mentions · avg pos 5

first pick 0%

apache.org

Best for: AI recommends Apache Hop most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (66.7% of those answers)

8.2%

95% CI 3.2–19.2%

4 mentions · avg pos 5.8

first pick 0%

debian.org

Best for: AI recommends Debian most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (44.4% of those answers)

8.2%

95% CI 3.2–19.2%

4 mentions · avg pos 6

first pick 25%

featurebase.app

Best for: AI recommends Featurebase most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (44.4% of those answers)

8.2%

95% CI 3.2–19.2%

4 mentions

first pick 0%

tidio.com

Best for: AI recommends Tidio AI most when buyers ask “best open-source helpdesk tool for a support team of 10 or fewer agents” (44.4% of those answers)

8.2%

95% CI 3.2–19.2%

4 mentions

first pick 0%

helpy.io

Best for: AI recommends Helpy most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (44.4% of those answers)

6.1%

95% CI 2.1–16.5%

3 mentions · avg pos 2.5

first pick 33.3%

6.1%

95% CI 2.1–16.5%

3 mentions · avg pos 3.7

first pick 0%

onedesk.com

Best for: AI recommends OneDesk most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (55.6% of those answers)

6.1%

95% CI 2.1–16.5%

3 mentions · avg pos 3.7

first pick 33.3%

magento.com

Best for: AI recommends Magento most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (33.3% of those answers)

6.1%

95% CI 2.1–16.5%

3 mentions · avg pos 4

first pick 0%

osaweso.me

Best for: AI recommends osTicket Awesome most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (33.3% of those answers)

6.1%

95% CI 2.1–16.5%

3 mentions · avg pos 4

first pick 0%

6.1%

95% CI 2.1–16.5%

3 mentions · avg pos 13

first pick 0%

irisagent.com

Best for: AI recommends Iris Agent most when buyers ask “self-hosted open-source helpdesk vs hosted SaaS helpdesk for a 5-person startup” (55.6% of those answers)

6.1%

95% CI 2.1–16.5%

3 mentions

first pick 0%

centos.org

4.1%

95% CI 1.1–13.7%

2 mentions · avg pos 6

first pick 50%

rocket.chat

4.1%

95% CI 1.1–13.7%

2 mentions · avg pos 6

first pick 0%

Best for: AI recommends MS SQL Server most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (33.3% of those answers)

4.1%

95% CI 1.1–13.7%

2 mentions · avg pos 11

first pick 0%

dev.to

Best for: AI recommends Dev.to most when buyers ask “how do I self-host a helpdesk system that supports shared inboxes and SLA tracking” (33.3% of those answers)

4.1%

95% CI 1.1–13.7%

2 mentions

first pick 0%

herothemes.com

Best for: AI recommends Heroic Knowledge Base most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (33.3% of those answers)

4.1%

95% CI 1.1–13.7%

2 mentions

first pick 0%

elastic.co

2%

95% CI 0.4–10.7%

1 mentions · avg pos 1

first pick 100%

kayako.com

2%

95% CI 0.4–10.7%

1 mentions · avg pos 3

first pick 0%

2%

95% CI 0.4–10.7%

1 mentions · avg pos 3

first pick 0%

shopify.com

2%

95% CI 0.4–10.7%

1 mentions · avg pos 4

first pick 0%

2%

95% CI 0.4–10.7%

1 mentions · avg pos 7

first pick 0%

make.com

2%

95% CI 0.4–10.7%

1 mentions · avg pos 21

first pick 0%

aws.amazon.com

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

budibase.com

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

deelo.ai

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

easydesk.app

Best for: AI recommends Easydesk most when buyers ask “self-hosted open-source helpdesk vs hosted SaaS helpdesk for a 5-person startup” (44.4% of those answers)

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

freshworks.com

Best for: AI recommends Freshsuccess most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (44.4% of those answers)

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

hiverhq.com

Best for: AI recommends Hiver most when buyers ask “self-hosted helpdesk for a healthcare company that needs to keep patient data on-premise” (33.3% of those answers)

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

mirrorfly.com

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

nextiva.com

Best for: AI recommends Nextiva most when buyers ask “open-source helpdesk alternatives to popular cloud ticketing platforms with expensive per-agent pricing” (44.4% of those answers)

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

nocobase.com

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

openalternative.co

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

pcmag.com

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

eesel.ai

Best for: AI recommends eesel AI most when buyers ask “best open-source helpdesk tool for a support team of 10 or fewer agents” (33.3% of those answers)

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%

getagent.chat

2%

95% CI 0.4–10.7%

1 mentions

first pick 0%