What AI assistants recommend when buyers ask about self-hosted helpdesk software — measured weekly across engines, published as open data.
Sample: 49 AI answers · Window: May 21, 2026 – Jun 18, 2026 (4-week rolling)
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | osTicket osticket.com | 67.3% avg pos 4 | — | CHATGPT 95.2%CLAUDE 71.4%PERPLEXITY 38.1% | Claim |
| 2 | Zammad zammad.org | 63.3% avg pos 4.8 | — | CHATGPT 95.2%CLAUDE 71.4%PERPLEXITY 28.6% | Claim |
| 3 | FreeScout freescout.net | 38.8% avg pos 2.9 | — | CHATGPT 14.3%CLAUDE 71.4%PERPLEXITY 52.4% | Claim |
| 4 | HelpSpot helpspot.com | 24.5% avg pos 1.8 | — | CLAUDE 14.3%PERPLEXITY 52.4% | Claim |
| 5 | UVdesk | 24.5% avg pos 5.5 | — | CHATGPT 9.5%CLAUDE 57.1%PERPLEXITY 28.6% | Claim |
| 6 | Faveo Helpdesk faveohelpdesk.com | 24.5% avg pos 12.2 | — | CHATGPT 57.1% | Claim |
| 7 | GLPi glpi-project.org | 18.4% avg pos 8.9 | — | CHATGPT 28.6%PERPLEXITY 14.3% | Claim |
| 8 | HelpdeskZ | 18.4% avg pos 15.3 | — | CHATGPT 42.9% | Claim |
| 9 | Jitbit Helpdesk jitbit.com | 16.3% avg pos 2 | — | CLAUDE 14.3%PERPLEXITY 33.3% | Claim |
| 10 | SupportPal | 16.3% avg pos 7.6 | — | CHATGPT 9.5%PERPLEXITY 28.6% | Claim |
| 11 | Frappe Helpdesk | 12.2% avg pos 5.4 | — | CLAUDE 14.3%PERPLEXITY 23.8% | Claim |
| 12 | Freshdesk Omni freshdesk.com | 12.2% avg pos 11.8 | — | CHATGPT 28.6% | Claim |
| 13 | Helpy helpy.io | 10.2% avg pos 6.6 | — | CHATGPT 9.5%PERPLEXITY 14.3% | Claim |
| 14 | Request Tracker | 10.2% avg pos 8 | — | CHATGPT 14.3%PERPLEXITY 9.5% | Claim |
| 15 | MantisBT | 10.2% avg pos 19 | — | CHATGPT 23.8% | Claim |
| 16 | Chatwoot chatwoot.com | 8.2% avg pos 1 | — | CLAUDE 14.3%PERPLEXITY 14.3% | Claim |
| 17 | osTicket Awesome osaweso.me | 6.1% avg pos 3 | — | PERPLEXITY 14.3% | Claim |
| 18 | Faveo | 6.1% avg pos 4 | — | CLAUDE 28.6%PERPLEXITY 4.8% | Claim |
| 19 | OneDesk onedesk.com | 6.1% avg pos 4 | — | CLAUDE 14.3%PERPLEXITY 9.5% | Claim |
| 20 | RT (Request Tracker) bestpractical.com | 6.1% avg pos 4 | — | CHATGPT 14.3% | Claim |
| 21 | Freshservice freshservice.com | 6.1% avg pos 4.5 | — | CHATGPT 14.3% | Claim |
| 22 | MySQL | 6.1% avg pos 6 | — | CHATGPT 9.5%PERPLEXITY 4.8% | Claim |
| 23 | Apache apache.org | 6.1% avg pos 6.3 | — | CHATGPT 9.5%PERPLEXITY 4.8% | Claim |
| 24 | NGINX | 6.1% avg pos 6.3 | — | CHATGPT 9.5%PERPLEXITY 4.8% | Claim |
| 25 | Frappe frappe.io | 6.1% avg pos 8.5 | — | CHATGPT 14.3% | Claim |
| 26 | Hesk | 6.1% avg pos 17 | — | CHATGPT 14.3% | Claim |
| 27 | OTRS otrs.com | 6.1% avg pos 17 | — | CHATGPT 14.3% | Claim |
| 28 | UseResponse useresponse.com | 4.1% avg pos 2 | — | PERPLEXITY 9.5% | Claim |
| 29 | Deskpro deskpro.com | 4.1% avg pos 3 | — | CLAUDE 14.3%PERPLEXITY 4.8% | Claim |
| 30 | Ubuntu ubuntu.com | 4.1% avg pos 4.5 | — | CHATGPT 4.8%PERPLEXITY 4.8% | Claim |
| 31 | PostgreSQL | 4.1% avg pos 7 | — | CHATGPT 9.5% | Claim |
| 32 | PHP php.net | 4.1% avg pos 7.5 | — | CHATGPT 9.5% | Claim |
| 33 | AWS SNS aws.amazon.com | 4.1% avg pos 9.5 | — | CHATGPT 9.5% | Claim |
| 34 | DigitalOcean digitalocean.com | 4.1% avg pos 9.5 | — | CHATGPT 9.5% | Claim |
| 35 | SuiteCRM suitecrm.com | 4.1% avg pos 17 | — | CHATGPT 4.8%CLAUDE 14.3% | Claim |
| 36 | ERPNext HR erpnext.com | 4.1% avg pos 17.5 | — | CHATGPT 9.5% | Claim |
| 37 | Rocket.Chat rocket.chat | 4.1% avg pos 17.5 | — | CHATGPT 9.5% | Claim |
| 38 | Zendesk zendesk.com | 4.1% avg pos 21 | — | CHATGPT 9.5% | Claim |
| 39 | Help Scout helpscout.com | 4.1% | — | CLAUDE 28.6% | Claim |
| 40 | Docker docker.com | 2% avg pos 4 | — | PERPLEXITY 4.8% | Claim |
| 41 | CentOS centos.org | 2% avg pos 5 | — | CHATGPT 4.8% | Claim |
| 42 | Debian debian.org | 2% avg pos 5 | — | CHATGPT 4.8% | Claim |
| 43 | Linode linode.com | 2% avg pos 5 | — | CHATGPT 4.8% | Claim |
| 44 | Tiledesk | 2% avg pos 5 | — | PERPLEXITY 4.8% | Claim |
| 45 | IIS | 2% avg pos 6 | — | PERPLEXITY 4.8% | Claim |
| 46 | MS SQL Server | 2% avg pos 6 | — | PERPLEXITY 4.8% | Claim |
| 47 | Znuny | 2% avg pos 7 | — | PERPLEXITY 4.8% | Claim |
| 48 | Moodle moodle.com | 2% avg pos 13 | — | CHATGPT 4.8% | Claim |
| 49 | Apigee cloud.google.com | 2% avg pos 14 | — | CHATGPT 4.8% | Claim |
| 50 | Gmail gmail.com | 2% avg pos 15 | — | PERPLEXITY 4.8% | Claim |
| 51 | Office365 | 2% avg pos 15 | — | PERPLEXITY 4.8% | Claim |
| 52 | Mattermost mattermost.com | 2% avg pos 16 | — | CHATGPT 4.8% | Claim |
| 53 | Freshsuccess freshworks.com | 2% avg pos 21 | — | CHATGPT 4.8% | Claim |
| 54 | Zulip zulip.com | 2% avg pos 24 | — | CHATGPT 4.8% | Claim |
| 55 | ControlPlane controlplane.com | 2% | — | PERPLEXITY 4.8% | Claim |
| 56 | DiamanteDesk | 2% | — | CLAUDE 14.3% | Claim |
| 57 | Featurebase featurebase.app | 2% | — | PERPLEXITY 4.8% | Claim |
| 58 | Freshdesk | 2% | — | CHATGPT 4.8% | Claim |
| 59 | Invoice Ninja invoiceninja.com | 2% | — | CLAUDE 14.3% | Claim |
| 60 | Kayako kayako.com | 2% | — | PERPLEXITY 4.8% | Claim |
| 61 | Libredesk | 2% | — | CLAUDE 14.3% | Claim |
| 62 | Make make.com | 2% | — | CLAUDE 14.3% | Claim |
| 63 | Odoo odoo.com | 2% | — | CLAUDE 14.3% | Claim |
| 64 | Shifteo Helpdesk | 2% | — | CHATGPT 4.8% | Claim |
| 65 | SimpleDesk | 2% | — | CHATGPT 4.8% | Claim |
| 66 | SolarWinds Observability solarwinds.com | 2% | — | PERPLEXITY 4.8% | Claim |
| 67 | Ticketit | 2% | — | CHATGPT 4.8% | Claim |
| 68 | Zapier zapier.com | 2% | — | CLAUDE 14.3% | Claim |
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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