What AI assistants actually recommend when buyers ask about ai customer support agents — measured on a rolling 4-week window across 5 engines, published as open data.
Updated 2026-09-17 · 63 sampled answers · rolling 4-week window · methodology
Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.
Measured by Orbatormethodology owner Henrik Tellewindow ends Sep 17, 2026
Sample: 63 AI answers · Window: Aug 20, 2026 – Sep 17, 2026 (4-week rolling) · trend vs prior 4 weeks (70 answers)
Samples by engine: GEMINI 14 (last run Sep 7, 2026) · CHATGPT 14 (last run Sep 7, 2026) · CLAUDE 14 (last run Sep 8, 2026) · PERPLEXITY 14 (last run Sep 7, 2026 — stalest) · GROK 7 (last run Sep 7, 2026)
How these numbers are made: sampling design · prompt provenance · what counts as a mention · what we cannot see
On the record: This ranking is frozen as a dated snapshot every day. View this category's history to see what entered and left the ranking and when, or read what the engines actually said on a given day.
Across 63 sampled AI answers from 5 engines, Zendesk is recommended most often — appearing in 71.4% of recommendations, followed by Intercom (66.7%) and Fin (57.1%).
This is a measurement of share of voice across 5 AI engines — not an editorial pick. See the full ranking below.
Orbator asked Gemini, ChatGPT, Claude, Perplexity and Grok buyer questions about ai customer support agents and sampled 63 answers between Aug 20, 2026 and Sep 17, 2026. Recommendation share counts the answers that recommended or listed a product, so a passing mention or a warning adds nothing to it. A category publishes once it holds at least 20 independently sampled answers in the window. Read the full methodology or download this ranking as CSV.
The prompts split into five intents, and the leaders differ by intent. Zendesk was recommended in every one of the 5 alternatives runs and in 4 of the 5 recommendation runs, and it led problem_solving with 20% of 10 runs. Intercom was recommended in all 10 best_in_category runs and in 4 of the 5 recommendation runs. Gorgias and Shopify both led comparison at 100% of 5 runs, the intent covering e-commerce. Fin appeared behind Intercom in best_in_category, recommended in 9 of 10 runs.
Match the intent to the question you are actually asking. Three products carry a verified price. Zendesk lists Support Team: $19 a month, Intercom lists Essential: $29 a month, and Shopify lists Basic: $29 a month (free tier available), all last verified 2026-09-05. Fin and Gorgias have no pricing fact on record here.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | zendesk.com Best for: AI recommends Zendesk most when buyers ask “alternatives to the big AI customer support platforms” (100% of those answers) | 71.4% 95% CI 59.3–81.1% 45 mentions · avg pos 4.6 first pick 24.4% | — | GROK 100%GEMINI 71.4%CHATGPT 64.3%CLAUDE 57.1%PERPLEXITY 78.6% | Claim |
| 2 | intercom.com Best for: AI recommends Intercom most when buyers ask “best AI agent for automating customer support” (100% of those answers) | 66.7% 95% CI 54.4–77.1% 42 mentions · avg pos 5.3 first pick 31% | — | GROK 100%GEMINI 71.4%CHATGPT 57.1%CLAUDE 64.3%PERPLEXITY 57.1% | Claim |
| 3 | fin.ai Best for: AI recommends Fin most when buyers ask “best AI agent for automating customer support” (100% of those answers) | 57.1% 95% CI 44.9–68.6% 36 mentions · avg pos 4.9 first pick 33.3% | — | GROK 85.7%GEMINI 71.4%CHATGPT 42.9%CLAUDE 50%PERPLEXITY 50% | Claim |
| 4 | freshdesk.com Best for: AI recommends Freshdesk most when buyers ask “alternatives to the big AI customer support platforms” (88.9% of those answers) | 49.2% 95% CI 37.3–61.2% 31 mentions · avg pos 7.2 first pick 19.4% | — | GROK 71.4%GEMINI 71.4%CHATGPT 21.4%CLAUDE 50%PERPLEXITY 42.9% | Claim |
| 5 | gorgias.com Best for: AI recommends Gorgias most when buyers ask “which AI customer support tool is best for e-commerce businesses” (100% of those answers) | 46% 95% CI 34.3–58.2% 29 mentions · avg pos 5.2 first pick 17.2% | — | GROK 71.4%GEMINI 57.1%CHATGPT 28.6%CLAUDE 35.7%PERPLEXITY 50% | Claim |
| 6 | shopify.com Best for: AI recommends Shopify most when buyers ask “which AI customer support tool is best for e-commerce businesses” (100% of those answers) | 42.9% 95% CI 31.4–55.1% 27 mentions · avg pos 6 first pick 11.1% | — | GROK 71.4%GEMINI 57.1%CHATGPT 14.3%CLAUDE 35.7%PERPLEXITY 50% | Claim |
| 7 | ada.support Best for: AI recommends Ada most when buyers ask “alternatives to the big AI customer support platforms” (100% of those answers) | 36.5% 95% CI 25.7–48.9% 23 mentions · avg pos 4.8 first pick 8.7% | — | GROK 42.9%GEMINI 57.1%CHATGPT 14.3%CLAUDE 42.9%PERPLEXITY 28.6% | Claim |
| 8 | Salesforce Best for: AI recommends Salesforce most when buyers ask “alternatives to the big AI customer support platforms” (88.9% of those answers) | 30.2% 95% CI 20.2–42.4% 19 mentions · avg pos 5.2 first pick 10.5% | — | GROK 57.1%GEMINI 35.7%CHATGPT 7.1%CLAUDE 28.6%PERPLEXITY 35.7% | Claim |
| 9 | salesforce.com Best for: AI recommends Agentforce most when buyers ask “best AI agent for automating customer support” (88.9% of those answers) | 28.6% 95% CI 18.9–40.7% 18 mentions · avg pos 5.5 first pick 11.1% | — | GROK 57.1%GEMINI 35.7%CHATGPT 21.4%CLAUDE 21.4%PERPLEXITY 21.4% | Claim |
| 10 | Freddy AI Best for: AI recommends Freddy AI most when buyers ask “best AI tool for handling customer service tickets automatically” (77.8% of those answers) | 27% 95% CI 17.6–39% 17 mentions · avg pos 6.5 first pick 17.6% | — | GROK 14.3%GEMINI 71.4%CHATGPT 7.1%CLAUDE 28.6%PERPLEXITY 7.1% | Claim |
| 11 | botpress.com Best for: AI recommends Botpress most when buyers ask “best AI agent for automating customer support” (66.7% of those answers) | 23.8% 95% CI 15–35.6% 15 mentions · avg pos 9.5 first pick 6.7% | — | GROK 28.6%GEMINI 42.9%CHATGPT 7.1%CLAUDE 28.6%PERPLEXITY 14.3% | Claim |
| 12 | decagon.ai Best for: AI recommends Decagon most when buyers ask “alternatives to the big AI customer support platforms” (77.8% of those answers) | 22.2% 95% CI 13.7–33.9% 14 mentions · avg pos 3.2 first pick 14.3% | — | GROK 57.1%GEMINI 7.1%CHATGPT 7.1%CLAUDE 35.7%PERPLEXITY 21.4% | Claim |
| 13 | sierra.ai Best for: AI recommends Sierra most when buyers ask “alternatives to the big AI customer support platforms” (88.9% of those answers) | 22.2% 95% CI 13.7–33.9% 14 mentions · avg pos 4.1 first pick 14.3% | — | GROK 57.1%GEMINI 7.1%CLAUDE 28.6%PERPLEXITY 35.7% | Claim |
| 14 | make.com Best for: AI recommends Make most when buyers ask “how do I automate first-response customer emails with AI” (77.8% of those answers) | 20.6% 95% CI 12.5–32.2% 13 mentions · avg pos 4.8 first pick 15.4% | — | GROK 14.3%GEMINI 7.1%CHATGPT 42.9%CLAUDE 14.3%PERPLEXITY 21.4% | Claim |
| 15 | helpscout.com Best for: AI recommends Help Scout most when buyers ask “alternatives to the big AI customer support platforms” (88.9% of those answers) | 19% 95% CI 11.2–30.4% 12 mentions · avg pos 11 first pick 8.3% | — | GROK 42.9%GEMINI 14.3%CHATGPT 7.1%CLAUDE 21.4%PERPLEXITY 21.4% | Claim |
| 16 | usefini.ai Best for: AI recommends Fini most when buyers ask “alternatives to the big AI customer support platforms” (44.4% of those answers) | 17.5% 95% CI 10–28.6% 11 mentions · avg pos 5.2 first pick 18.2% | — | GROK 57.1%GEMINI 7.1%CLAUDE 7.1%PERPLEXITY 35.7% | Claim |
| 17 | Lyro Best for: AI recommends Lyro most when buyers ask “best AI agent for automating customer support” (44.4% of those answers) | 17.5% 95% CI 10–28.6% 11 mentions · avg pos 9 first pick 9.1% | — | GROK 42.9%GEMINI 50%CLAUDE 7.1% | Claim |
| 18 | eesel.ai Best for: AI recommends eesel AI most when buyers ask “alternatives to the big AI customer support platforms” (55.6% of those answers) | 15.9% 95% CI 8.9–26.8% 10 mentions · avg pos 5.3 first pick 0% | — | GROK 28.6%CLAUDE 7.1%PERPLEXITY 50% | Claim |
| 19 | slack.com Best for: AI recommends Slack most when buyers ask “what should I use to build an AI support agent for my SaaS” (55.6% of those answers) | 14.3% 95% CI 7.7–25% 9 mentions · avg pos 7 first pick 0% | — | GROK 28.6%GEMINI 14.3%CHATGPT 14.3%CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 20 | getlyro.ai Best for: AI recommends Lyro AI most when buyers ask “which AI customer support tool is best for e-commerce businesses” (44.4% of those answers) | 14.3% 95% CI 7.7–25% 9 mentions · avg pos 9.6 first pick 11.1% | — | GROK 28.6%GEMINI 42.9%CLAUDE 7.1% | Claim |
| 21 | forethought.ai Best for: AI recommends Forethought most when buyers ask “alternatives to the big AI customer support platforms” (55.6% of those answers) | 14.3% 95% CI 7.7–25% 9 mentions · avg pos 13.8 first pick 0% | — | GROK 14.3%GEMINI 42.9%CLAUDE 14.3% | Claim |
| 22 | Salesforce Agentforce Best for: AI recommends Salesforce Agentforce most when buyers ask “best AI agent for automating customer support” (55.6% of those answers) | 12.7% 95% CI 6.6–23.1% 8 mentions · avg pos 5.1 first pick 12.5% | — | GROK 28.6%GEMINI 7.1%CLAUDE 14.3%PERPLEXITY 21.4% | Claim |
| 23 | kore.ai Best for: AI recommends Kore.ai most when buyers ask “best AI agent for automating customer support” (44.4% of those answers) | 12.7% 95% CI 6.6–23.1% 8 mentions · avg pos 5.9 first pick 12.5% | — | GEMINI 14.3%CLAUDE 14.3%PERPLEXITY 28.6% | Claim |
| 24 | WooCommerce Best for: AI recommends WooCommerce most when buyers ask “which AI customer support tool is best for e-commerce businesses” (66.7% of those answers) | 12.7% 95% CI 6.6–23.1% 8 mentions · avg pos 6.3 first pick 0% | — | GEMINI 7.1%CHATGPT 14.3%CLAUDE 14.3%PERPLEXITY 21.4% | Claim |
| 25 | zoho.com Best for: AI recommends Zoho most when buyers ask “alternatives to the big AI customer support platforms” (44.4% of those answers) | 12.7% 95% CI 6.6–23.1% 8 mentions · avg pos 6.4 first pick 12.5% | — | GEMINI 7.1%CHATGPT 7.1%CLAUDE 21.4%PERPLEXITY 21.4% | Claim |
| 26 | outlook.com Best for: AI recommends Outlook most when buyers ask “how do I automate first-response customer emails with AI” (88.9% of those answers) | 11.1% 95% CI 5.5–21.2% 7 mentions · avg pos 2.9 first pick 57.1% | — | GEMINI 7.1%CHATGPT 14.3%CLAUDE 14.3%PERPLEXITY 14.3% | Claim |
| 27 | kustomer.com Best for: AI recommends Kustomer most when buyers ask “how do I use AI to reduce customer support ticket volume” (66.7% of those answers) | 11.1% 95% CI 5.5–21.2% 7 mentions · avg pos 9.7 first pick 0% | — | GROK 14.3%GEMINI 21.4%CHATGPT 14.3%PERPLEXITY 7.1% | Claim |
| 28 | tidio.com Best for: AI recommends Tidio AI most when buyers ask “alternatives to the big AI customer support platforms” (77.8% of those answers) | 11.1% 95% CI 5.5–21.2% 7 mentions first pick 0% | — | GROK 14.3%GEMINI 7.1%CLAUDE 14.3%PERPLEXITY 21.4% | Claim |
| 29 | crescendo.ai Best for: AI recommends Crescendo.ai most when buyers ask “alternatives to the big AI customer support platforms” (44.4% of those answers) | 9.5% 95% CI 4.4–19.3% 6 mentions · avg pos 6.8 first pick 33.3% | — | GEMINI 35.7%CLAUDE 7.1% | Claim |
| 30 | helply.com Best for: AI recommends Helply most when buyers ask “best AI agent for automating customer support” (33.3% of those answers) | 9.5% 95% CI 4.4–19.3% 6 mentions · avg pos 9.5 first pick 0% | — | GEMINI 35.7%PERPLEXITY 7.1% | Claim |
| 31 | bigcommerce.com Best for: AI recommends BigCommerce most when buyers ask “which AI customer support tool is best for e-commerce businesses” (44.4% of those answers) | 7.9% 95% CI 3.4–17.3% 5 mentions · avg pos 4.5 first pick 0% | — | GEMINI 21.4%CLAUDE 14.3% | Claim |
| 32 | yuma.ai Best for: AI recommends Yuma most when buyers ask “which AI customer support tool is best for e-commerce businesses” (66.7% of those answers) | 7.9% 95% CI 3.4–17.3% 5 mentions · avg pos 5.6 first pick 0% | — | GEMINI 28.6%PERPLEXITY 7.1% | Claim |
| 33 | mavenagi.com Best for: AI recommends Maven AGI most when buyers ask “what should I use to build an AI support agent for my SaaS” (55.6% of those answers) | 7.9% 95% CI 3.4–17.3% 5 mentions · avg pos 6.8 first pick 20% | — | GROK 14.3%GEMINI 7.1%CLAUDE 21.4% | Claim |
| 34 | langchain.com Best for: AI recommends LangChain most when buyers ask “what should I use to build an AI support agent for my SaaS” (55.6% of those answers) | 7.9% 95% CI 3.4–17.3% 5 mentions · avg pos 8.4 first pick 0% | — | GROK 14.3%CHATGPT 7.1%CLAUDE 21.4% | Claim |
| 35 | Freshdesk Freddy | 7.9% 95% CI 3.4–17.3% 5 mentions · avg pos 11.8 first pick 20% | — | GROK 57.1%CLAUDE 7.1% | Claim |
| 36 | crisp.chat Best for: AI recommends Crisp most when buyers ask “best AI agent for automating customer support” (55.6% of those answers) | 7.9% 95% CI 3.4–17.3% 5 mentions · avg pos 12.4 first pick 0% | — | GROK 14.3%GEMINI 7.1%CHATGPT 7.1%CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 37 | microsoft.com | 7.9% 95% CI 3.4–17.3% 5 mentions · avg pos 20.2 first pick 0% | — | GROK 14.3%GEMINI 28.6% | Claim |
| 38 | frontapp.com Best for: AI recommends Front most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers) | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 3.3 first pick 50% | — | GEMINI 7.1%CHATGPT 7.1%PERPLEXITY 14.3% | Claim |
| 39 | twig.so Best for: AI recommends Twig most when buyers ask “best AI tool for handling customer service tickets automatically” (44.4% of those answers) | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 5 first pick 50% | — | GEMINI 7.1%PERPLEXITY 21.4% | Claim |
| 40 | magento.com | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 5.7 first pick 0% | — | GEMINI 14.3%CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 41 | HubSpot Service Hub | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 6 first pick 0% | — | GEMINI 21.4%PERPLEXITY 7.1% | Claim |
| 42 | usepylon.com Best for: AI recommends Pylon most when buyers ask “how do I use AI to reduce customer support ticket volume” (55.6% of those answers) | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 6.3 first pick 25% | — | GROK 14.3%CLAUDE 21.4% | Claim |
| 43 | richpanel.com Best for: AI recommends Richpanel most when buyers ask “alternatives to the big AI customer support platforms” (44.4% of those answers) | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 6.8 first pick 0% | — | GROK 28.6%CHATGPT 7.1%PERPLEXITY 7.1% | Claim |
| 44 | genesys.com | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 7 first pick 0% | — | GEMINI 7.1%CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 45 | llamaindex.ai | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 7 first pick 0% | — | GROK 14.3%CHATGPT 7.1%CLAUDE 14.3% | Claim |
| 46 | Salesforce Service Cloud | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 7 first pick 0% | — | GROK 14.3%GEMINI 21.4% | Claim |
| 47 | cognigy.com Best for: AI recommends Cognigy most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers) | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 7.5 first pick 0% | — | CLAUDE 7.1%PERPLEXITY 21.4% | Claim |
| 48 | getzowie.com | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 8 first pick 0% | — | GROK 14.3%GEMINI 14.3%PERPLEXITY 7.1% | Claim |
| 49 | text.com | 6.3% 95% CI 2.5–15.2% 4 mentions · avg pos 9.5 first pick 0% | — | GROK 14.3%GEMINI 7.1%CHATGPT 14.3% | Claim |
| 50 | platform.openai.com | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 1.7 first pick 33.3% | — | CHATGPT 21.4% | Claim |
| 51 | voiceflow.com Best for: AI recommends Voiceflow most when buyers ask “what should I use to build an AI support agent for my SaaS” (33.3% of those answers) | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 3.3 first pick 0% | — | CHATGPT 7.1%PERPLEXITY 14.3% | Claim |
| 52 | Enjo AI Best for: AI recommends Enjo AI most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers) | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 4.7 first pick 33.3% | — | CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 53 | yellow.ai Best for: AI recommends Yellow.ai most when buyers ask “best AI agent for automating customer support” (33.3% of those answers) | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 5 first pick 0% | — | GEMINI 7.1%CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 54 | Enjo Best for: AI recommends Enjo most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers) | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 5.3 first pick 0% | — | GROK 14.3%CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 55 | gladly.com | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 6 first pick 0% | — | CHATGPT 7.1%CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 56 | happyfox.com Best for: AI recommends HappyFox most when buyers ask “best AI tool for handling customer service tickets automatically” (33.3% of those answers) | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 7.3 first pick 0% | — | GEMINI 21.4% | Claim |
| 57 | pinecone.io | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 8.3 first pick 0% | — | GROK 14.3%CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 58 | stripe.com Best for: AI recommends Stripe most when buyers ask “what should I use to build an AI support agent for my SaaS” (55.6% of those answers) | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 9.7 first pick 0% | — | GROK 14.3%GEMINI 7.1%CLAUDE 7.1% | Claim |
| 59 | chatbase.co | 4.8% 95% CI 1.6–13.1% 3 mentions · avg pos 10.3 first pick 0% | — | GEMINI 7.1%CLAUDE 14.3% | Claim |
| 60 | hubspot.com Best for: AI recommends HubSpot CRM most when buyers ask “best AI tool for handling customer service tickets automatically” (55.6% of those answers) | 4.8% 95% CI 1.6–13.1% 3 mentions first pick 0% | — | GROK 14.3%CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 61 | Zendesk Advanced AI | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 1.5 first pick 50% | — | CLAUDE 14.3% | Claim |
| 62 | livechatai.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 2 first pick 0% | — | PERPLEXITY 14.3% | Claim |
| 63 | capacity.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 3.5 first pick 0% | — | GROK 14.3%CLAUDE 7.1% | Claim |
| 64 | omq.ai Best for: AI recommends OMQ most when buyers ask “how do I automate first-response customer emails with AI” (55.6% of those answers) | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 4 first pick 0% | — | GEMINI 14.3% | Claim |
| 65 | automationanywhere.com Best for: AI recommends Automation Anywhere most when buyers ask “best AI tool for handling customer service tickets automatically” (33.3% of those answers) | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 4.5 first pick 0% | — | GEMINI 14.3% | Claim |
| 66 | nextiva.com Best for: AI recommends Nextiva most when buyers ask “alternatives to the big AI customer support platforms” (44.4% of those answers) | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 4.5 first pick 50% | — | GEMINI 7.1%CLAUDE 7.1% | Claim |
| 67 | customgpt.ai | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 5 first pick 0% | — | CLAUDE 14.3% | Claim |
| 68 | mindstudio.ai Best for: AI recommends MindStudio most when buyers ask “what should I use to build an AI support agent for my SaaS” (33.3% of those answers) | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 5 first pick 0% | — | PERPLEXITY 14.3% | Claim |
| 69 | weaviate.io | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 5.5 first pick 0% | — | CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 70 | liveagent.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 6 first pick 50% | — | CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 71 | reamaze.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 7 first pick 0% | — | CHATGPT 14.3% | Claim |
| 72 | nextjs.org Best for: AI recommends Next.js most when buyers ask “what should I use to build an AI support agent for my SaaS” (33.3% of those answers) | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 7.5 first pick 0% | — | CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 73 | react.dev Best for: AI recommends React most when buyers ask “what should I use to build an AI support agent for my SaaS” (33.3% of those answers) | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 7.5 first pick 0% | — | CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 74 | Tidio (Lyro) | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 9 first pick 0% | — | GROK 14.3%GEMINI 7.1% | Claim |
| 75 | myaskai.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 9.5 first pick 0% | — | GROK 14.3%CLAUDE 7.1% | Claim |
| 76 | vercel.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 9.5 first pick 0% | — | GROK 14.3%CLAUDE 7.1% | Claim |
| 77 | sdk.vercel.ai | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 9.5 first pick 0% | — | GROK 14.3%CLAUDE 7.1% | Claim |
| 78 | wonderchat.io Best for: AI recommends Wonderchat most when buyers ask “what should I use to build an AI support agent for my SaaS” (33.3% of those answers) | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 9.5 first pick 0% | — | GEMINI 14.3% | Claim |
| 79 | retellai.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 10 first pick 0% | — | GEMINI 7.1%PERPLEXITY 7.1% | Claim |
| 80 | Kustomer IQ | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 12.5 first pick 0% | — | GEMINI 14.3% | Claim |
| 81 | hiverhq.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 14.5 first pick 0% | — | GEMINI 7.1%CHATGPT 7.1% | Claim |
| 82 | drift.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 15 first pick 0% | — | GEMINI 14.3% | Claim |
| 83 | kayako.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 16 first pick 0% | — | GEMINI 7.1%CHATGPT 7.1% | Claim |
| 84 | azure.microsoft.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 16.5 first pick 0% | — | GEMINI 14.3% | Claim |
| 85 | Freshdesk AI | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 17 first pick 0% | — | GEMINI 14.3% | Claim |
| 86 | rasa.com | 3.2% 95% CI 0.9–10.9% 2 mentions · avg pos 20 first pick 0% | — | GROK 14.3%GEMINI 7.1% | Claim |
| 87 | albato.com Best for: AI recommends Albato most when buyers ask “how do I automate first-response customer emails with AI” (44.4% of those answers) | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 1 first pick 100% | — | GEMINI 7.1% | Claim |
| 88 | lindy.ai | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 1 first pick 100% | — | GEMINI 7.1% | Claim |
| 89 | chatbot.com | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 2 first pick 0% | — | GEMINI 7.1% | Claim |
| 90 | gmelius.com | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 2 first pick 0% | — | GEMINI 7.1% | Claim |
| 91 | klaviyo.com | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 2 first pick 0% | — | GROK 14.3% | Claim |
| 92 | activecampaign.com | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 3 first pick 0% | — | GEMINI 7.1% | Claim |
| 93 | freshchat.com | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 3 first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 94 | mailchimp.com | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 3 first pick 0% | — | GEMINI 7.1% | Claim |
| 95 | robylon.ai | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 3 first pick 0% | — | GROK 14.3% | Claim |
| 96 | edesk.com | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 3 first pick 0% | — | PERPLEXITY 7.1% | Claim |
| 97 | open.cx | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 3 first pick 0% | — | GROK 14.3% | Claim |
| 98 | usefini.com Best for: AI recommends Fini AI most when buyers ask “alternatives to the big AI customer support platforms” (44.4% of those answers) | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 4 first pick 0% | — | GROK 14.3% | Claim |
| 99 | ringly.io Best for: AI recommends Ringly.io most when buyers ask “which AI customer support tool is best for e-commerce businesses” (55.6% of those answers) | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 4 first pick 0% | — | GROK 14.3% | Claim |
| 100 | zapier.com Best for: AI recommends Zapier AI most when buyers ask “how do I automate first-response customer emails with AI” (77.8% of those answers) | 1.6% 95% CI 0.3–8.5% 1 mentions · avg pos 4 first pick 0% | — | GROK 14.3% | Claim |
Reading the numbers: Share is a point estimate on 63 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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Head-to-head pages for products ranked in AI customer support agents. Each one sets out sourced facts side by side, plus which product AI assistants recommend more, engine by engine.
Zendesk was recommended in 68.6% of 35 sampled answers in the 4-week window to 2026-09-05, the highest share in the category. Its mention breakdown splits 15 recommended against 9 listed, with 5 context mentions. Perplexity recommended it in 85.7% of its 7 answers, Claude in 42.9% of its 7. Priced at Support Team: $19 a month, last verified 2026-09-05.
Intercom was recommended in 60% of 35 sampled answers in the same window, with 15 recommended against 6 listed and 5 context mentions. Its first-recommendation rate is 47.6%, the highest of the five. Gemini recommended it in 71.4% of its 7 answers, Claude, ChatGPT and Perplexity each in 57.1% of their runs. Priced at Essential: $29 a month, last verified 2026-09-05.
Fin was recommended in 45.7% of 35 sampled answers, splitting 11 recommended against 5 listed, with 8 context mentions. Gemini recommended it in 71.4% of its 7 answers, ChatGPT in 35.7% of its 14.
Gorgias was recommended in 42.9% of 35 sampled answers, with 11 recommended against 4 listed. Gemini recommended it in 57.1% of its 7 answers, Claude in 28.6% of its 7.
Shopify was recommended in 40% of 35 sampled answers, with 10 recommended against 4 listed and an average position of 5.2. Gemini recommended it in 57.1% of its 7 answers, ChatGPT in 28.6% of its 14. Priced at Basic: $29 a month (free tier available), last verified 2026-09-05.
Three of the four engines converged on the same leader among the top five. Zendesk was the most recommended product for Gemini across its 7 answers, for ChatGPT across its 14, and for Perplexity across its 7. Claude was the exception, recommending Intercom most among the top five across its 7 answers.
The widest gap between engines belongs to Zendesk. Claude recommended it in 42.9% of its 7 answers, Perplexity in 85.7% of its 7, a spread of 42.8 points. So the category leader is also the product the engines disagree on most. Intercom is steadier, sitting at 57.1% with Claude, ChatGPT and Perplexity and 71.4% with Gemini. A shortlist built from one engine will look different from one built from another.
This is the first measured window on record for AI customer support agents. It runs 2026-08-08 to 2026-09-05, 28 days, and covers 35 sampled answers across four engines. There is no prior window to compare against, so no entries, exits or share changes can be reported yet. The next resample, roughly a month out, gives the first comparison point.
Zendesk leads the window, recommended in 68.6% of the 35 sampled answers in the 4-week window to 2026-09-05. Intercom follows at 60% of 35, then Fin at 45.7%, Gorgias at 42.9% and Shopify at 40%, all on the same 35 answers. Zendesk led three of the four engines, with Intercom leading Claude. Zendesk's engine range ran from 42.9% of Claude's 7 answers to 85.7% of Perplexity's 7.
Every number on this page is measured from sampled answers, and those answers are kept. The archive holds dated excerpts of what each engine answered, never full answers. Read the answer archive for ai customer support agents to see the excerpts by date and engine, or view the ranking history to see what entered and left this ranking and when.
Across 63 sampled AI answers from 5 engines (Aug 20, 2026 to Sep 17, 2026), Zendesk is recommended most often for ai customer support agents, appearing in 71.4% of recommendations, followed by Intercom (66.7%). This is a measurement of what AI assistants recommend, not an editorial verdict.
ChatGPT recommends Zendesk most often for ai customer support agents. It appears as a recommendation in 64.3% of ChatGPT's sampled answers in this window (Aug 20, 2026 to Sep 17, 2026). Other engines answer differently. The per-engine breakdown in the ranking shows each one.
Orbator samples AI answers to buyer questions across 5 engines and counts how often each product is recommended. No product pays for placement. The ai customer support agents ranking is based on 63 answers in the current 4-week window (Aug 20, 2026 to Sep 17, 2026). Full methodology is published at https://www.orbator.io/ai-index/methodology.
Verified facts for the most-recommended products — each sourced and dated. No editorial scoring, just the data side by side.
| Zendeskzendesk.com | Intercomintercom.com | Shopifyshopify.com | Help Scouthelpscout.com | Kustomerkustomer.com | |
|---|---|---|---|---|---|
| Pricing | Support Team: $19 a month ↗ sourceverified Sep 5, 2026 | Essential: $29 a month ↗ sourceverified Sep 5, 2026 | Basic: $29 a month (free tier available) ↗ sourceverified Sep 5, 2026 | AI Answers Add-on: $0.75 a month (free tier available) ↗ sourceverified Sep 5, 2026 | — |
| Features | Omnichannel routing ↗ sourceverified Sep 5, 2026 | AI-powered ticketing ↗ sourceverified Sep 5, 2026 | Integrate with 1000s of apps ↗ sourceverified Sep 5, 2026 | Workflows ↗ sourceverified Sep 5, 2026 | Omnichannel Messaging ↗ sourceverified Sep 5, 2026 |
| Platforms | API ↗ sourceverified Sep 5, 2026 | Phone ↗ sourceverified Sep 5, 2026 | API ↗ sourceverified Sep 5, 2026 | Web ↗ sourceverified Sep 5, 2026 | — |
| Integrations | Forethought ↗ sourceverified Sep 5, 2026 | Salesforce ↗ sourceverified Sep 5, 2026 | Shopify Capital ↗ sourceverified Sep 5, 2026 | Shopify ↗ sourceverified Sep 5, 2026 | Microsoft ↗ sourceverified Sep 5, 2026 |
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