Best AI customer support agents

zendesk.com

Best for: AI recommends Zendesk most when buyers ask “alternatives to the big AI customer support platforms” (100% of those answers)

77.8%

95% CI 66.1–86.3%

49 mentions · avg pos 6.4

first pick 18.4%

intercom.com

Best for: AI recommends Intercom most when buyers ask “alternatives to the big AI customer support platforms” (100% of those answers)

77.8%

95% CI 66.1–86.3%

49 mentions · avg pos 6.8

first pick 22.4%

freshdesk.com

Best for: AI recommends Freshdesk most when buyers ask “best AI agent for automating customer support” (100% of those answers)

65.1%

95% CI 52.8–75.7%

41 mentions · avg pos 8.2

first pick 14.6%

fin.ai

Best for: AI recommends Fin most when buyers ask “best AI agent for automating customer support” (100% of those answers)

61.9%

95% CI 49.6–72.9%

39 mentions · avg pos 6.6

first pick 20.5%

gorgias.com

Best for: AI recommends Gorgias most when buyers ask “which AI customer support tool is best for e-commerce businesses” (100% of those answers)

54%

95% CI 41.8–65.7%

34 mentions · avg pos 7.5

first pick 11.8%

ada.support

Best for: AI recommends Ada most when buyers ask “alternatives to the big AI customer support platforms” (88.9% of those answers)

54%

95% CI 41.8–65.7%

34 mentions · avg pos 10.4

first pick 2.9%

shopify.com

Best for: AI recommends Shopify most when buyers ask “which AI customer support tool is best for e-commerce businesses” (100% of those answers)

49.2%

95% CI 37.3–61.2%

31 mentions · avg pos 6.9

first pick 22.6%

Best for: AI recommends Salesforce most when buyers ask “alternatives to the big AI customer support platforms” (88.9% of those answers)

41.3%

95% CI 30–53.6%

26 mentions · avg pos 8.7

first pick 15.4%

tidio.com

Best for: AI recommends Tidio AI most when buyers ask “alternatives to the big AI customer support platforms” (100% of those answers)

38.1%

95% CI 27.1–50.4%

24 mentions · avg pos 8.8

first pick 4.2%

Best for: AI recommends Freddy AI most when buyers ask “best AI tool for handling customer service tickets automatically” (66.7% of those answers)

36.5%

95% CI 25.7–48.9%

23 mentions · avg pos 6.9

first pick 13%

botpress.com

Best for: AI recommends Botpress most when buyers ask “alternatives to the big AI customer support platforms” (77.8% of those answers)

28.6%

95% CI 18.9–40.7%

18 mentions · avg pos 11.4

first pick 5.6%

yuma.ai

Best for: AI recommends Yuma most when buyers ask “which AI customer support tool is best for e-commerce businesses” (66.7% of those answers)

27%

95% CI 17.6–39%

17 mentions · avg pos 8.4

first pick 5.9%

Best for: AI recommends Lyro most when buyers ask “alternatives to the big AI customer support platforms” (77.8% of those answers)

27%

95% CI 17.6–39%

17 mentions · avg pos 9.7

first pick 5.9%

make.com

Best for: AI recommends Make most when buyers ask “how do I automate first-response customer emails with AI” (66.7% of those answers)

22.2%

95% CI 13.7–33.9%

14 mentions · avg pos 11.9

first pick 0%

Best for: AI recommends Forethought most when buyers ask “what should I use to build an AI support agent for my SaaS” (44.4% of those answers)

22.2%

95% CI 13.7–33.9%

14 mentions · avg pos 12.2

first pick 7.1%

kore.ai

Best for: AI recommends Kore.ai most when buyers ask “best AI agent for automating customer support” (66.7% of those answers)

20.6%

95% CI 12.5–32.2%

13 mentions · avg pos 6.9

first pick 7.7%

Best for: AI recommends Lyro AI most when buyers ask “alternatives to the big AI customer support platforms” (55.6% of those answers)

20.6%

95% CI 12.5–32.2%

13 mentions · avg pos 7.3

first pick 7.7%

helpscout.com

Best for: AI recommends Help Scout most when buyers ask “alternatives to the big AI customer support platforms” (66.7% of those answers)

19%

95% CI 11.2–30.4%

12 mentions · avg pos 11.1

first pick 8.3%

Best for: AI recommends Sierra most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers)

17.5%

95% CI 10–28.6%

11 mentions · avg pos 8.1

first pick 9.1%

helply.com

Best for: AI recommends Helply most when buyers ask “alternatives to the big AI customer support platforms” (55.6% of those answers)

17.5%

95% CI 10–28.6%

11 mentions · avg pos 9

first pick 0%

magento.com

Best for: AI recommends Magento most when buyers ask “best AI tool for handling customer service tickets automatically” (44.4% of those answers)

17.5%

95% CI 10–28.6%

11 mentions · avg pos 9.4

first pick 18.2%

Best for: AI recommends WooCommerce most when buyers ask “which AI customer support tool is best for e-commerce businesses” (55.6% of those answers)

15.9%

95% CI 8.9–26.8%

10 mentions · avg pos 7.7

first pick 20%

eesel.ai

Best for: AI recommends eesel AI most when buyers ask “best AI agent for automating customer support” (33.3% of those answers)

14.3%

95% CI 7.7–25%

9 mentions · avg pos 3.9

first pick 22.2%

outlook.com

Best for: AI recommends Outlook most when buyers ask “how do I automate first-response customer emails with AI” (100% of those answers)

14.3%

95% CI 7.7–25%

9 mentions · avg pos 5.2

first pick 44.4%

Best for: AI recommends Yuma AI most when buyers ask “best AI tool for handling customer service tickets automatically” (33.3% of those answers)

14.3%

95% CI 7.7–25%

9 mentions · avg pos 9.1

first pick 0%

Best for: AI recommends Decagon most when buyers ask “alternatives to the big AI customer support platforms” (44.4% of those answers)

14.3%

95% CI 7.7–25%

9 mentions · avg pos 9.4

first pick 0%

twig.so

Best for: AI recommends Twig most when buyers ask “best AI tool for handling customer service tickets automatically” (55.6% of those answers)

12.7%

95% CI 6.6–23.1%

8 mentions · avg pos 3.2

first pick 50%

freshworks.com

Best for: AI recommends Freshsuccess most when buyers ask “best AI agent for automating customer support” (44.4% of those answers)

12.7%

95% CI 6.6–23.1%

8 mentions · avg pos 7.7

first pick 0%

zapier.com

Best for: AI recommends Zapier AI most when buyers ask “how do I automate first-response customer emails with AI” (66.7% of those answers)

12.7%

95% CI 6.6–23.1%

8 mentions · avg pos 13

first pick 0%

Best for: AI recommends Cognigy most when buyers ask “best AI agent for automating customer support” (44.4% of those answers)

11.1%

95% CI 5.5–21.2%

7 mentions · avg pos 6.7

first pick 0%

kustomer.com

Best for: AI recommends Kustomer most when buyers ask “how do I use AI to reduce customer support ticket volume” (55.6% of those answers)

11.1%

95% CI 5.5–21.2%

7 mentions · avg pos 10.2

first pick 0%

Best for: AI recommends Chatbase most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers)

9.5%

95% CI 4.4–19.3%

6 mentions · avg pos 7.5

first pick 16.7%

frontapp.com

Best for: AI recommends Front most when buyers ask “alternatives to the big AI customer support platforms” (44.4% of those answers)

9.5%

95% CI 4.4–19.3%

6 mentions · avg pos 9.2

first pick 0%

rasa.com

Best for: AI recommends Rasa most when buyers ask “alternatives to the big AI customer support platforms” (55.6% of those answers)

9.5%

95% CI 4.4–19.3%

6 mentions · avg pos 19.7

first pick 0%

hubspot.com

Best for: AI recommends HubSpot CRM most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers)

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 4

first pick 0%

salesforce.com

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 6

first pick 0%

slack.com

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 9

first pick 0%

zoho.com

Best for: AI recommends Zoho most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers)

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 10

first pick 0%

yellow.ai

Best for: AI recommends Yellow.ai most when buyers ask “best AI agent for automating customer support” (33.3% of those answers)

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 10.2

first pick 0%

mindstudio.ai

Best for: AI recommends MindStudio most when buyers ask “what should I use to build an AI support agent for my SaaS” (55.6% of those answers)

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 12.7

first pick 0%

Best for: AI recommends Salesforce Service Cloud most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers)

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 13.3

first pick 0%

text.com

Best for: AI recommends Text most when buyers ask “what should I use to build an AI support agent for my SaaS” (44.4% of those answers)

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 13.7

first pick 0%

crescendo.ai

7.9%

95% CI 3.4–17.3%

5 mentions · avg pos 17

first pick 0%

Best for: AI recommends NiCE Cognigy most when buyers ask “best AI agent for automating customer support” (33.3% of those answers)

6.3%

95% CI 2.5–15.2%

4 mentions · avg pos 6.5

first pick 0%

albato.com

Best for: AI recommends Albato most when buyers ask “how do I automate first-response customer emails with AI” (66.7% of those answers)

6.3%

95% CI 2.5–15.2%

4 mentions · avg pos 6.8

first pick 0%

Best for: AI recommends Kustomer IQ most when buyers ask “best AI tool for handling customer service tickets automatically” (33.3% of those answers)

6.3%

95% CI 2.5–15.2%

4 mentions · avg pos 10.5

first pick 0%

edesk.com

Best for: AI recommends eDesk most when buyers ask “which AI customer support tool is best for e-commerce businesses” (44.4% of those answers)

6.3%

95% CI 2.5–15.2%

4 mentions · avg pos 12

first pick 25%

crisp.chat

Best for: AI recommends Crisp most when buyers ask “best AI agent for automating customer support” (33.3% of those answers)

6.3%

95% CI 2.5–15.2%

4 mentions

first pick 0%

getzowie.com

Best for: AI recommends Zowie most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers)

4.8%

95% CI 1.6–13.1%

3 mentions · avg pos 5

first pick 0%

gominimal.ai

Best for: AI recommends Minimal AI most when buyers ask “which AI customer support tool is best for e-commerce businesses” (66.7% of those answers)

4.8%

95% CI 1.6–13.1%

3 mentions · avg pos 6

first pick 0%

4.8%

95% CI 1.6–13.1%

3 mentions · avg pos 7

first pick 0%

sprinklr.com

4.8%

95% CI 1.6–13.1%

3 mentions · avg pos 9

first pick 0%

4.8%

95% CI 1.6–13.1%

3 mentions · avg pos 9.7

first pick 33.3%

4.8%

95% CI 1.6–13.1%

3 mentions · avg pos 11.7

first pick 0%

gumloop.com

4.8%

95% CI 1.6–13.1%

3 mentions · avg pos 16.5

first pick 0%

gleap.io

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 1

first pick 50%

usefini.com

Best for: AI recommends Fini AI most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers)

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 3

first pick 0%

bigcommerce.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 3.5

first pick 50%

restack.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 4.5

first pick 0%

gmelius.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 5.5

first pick 0%

langchain.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 6

first pick 0%

llamaindex.ai

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 6.5

first pick 0%

braintrust.dev

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 7

first pick 0%

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 7

first pick 0%

ringly.io

Best for: AI recommends Ringly.io most when buyers ask “which AI customer support tool is best for e-commerce businesses” (33.3% of those answers)

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 7

first pick 0%

drift.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 7.5

first pick 0%

featurebase.app

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 7.5

first pick 0%

pinecone.io

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 8

first pick 0%

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 8.5

first pick 0%

helpshift.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 9

first pick 0%

usepylon.com

Best for: AI recommends Pylon most when buyers ask “how do I use AI to reduce customer support ticket volume” (33.3% of those answers)

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 9

first pick 0%

servicenow.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 9

first pick 0%

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 9.5

first pick 0%

customgpt.ai

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 11

first pick 0%

sierra.ai

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 11

first pick 0%

lorikeetcx.ai

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 12

first pick 0%

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 12.5

first pick 0%

yourgpt.ai

Best for: AI recommends YourGPT most when buyers ask “alternatives to the big AI customer support platforms” (33.3% of those answers)

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 13

first pick 0%

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 13.5

first pick 0%

kayako.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 14.5

first pick 0%

lindy.ai

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 16

first pick 0%

dialogflow.cloud.google.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 19.5

first pick 0%

retellai.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 19.5

first pick 0%

nice.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 20

first pick 0%

wonderchat.io

Best for: AI recommends Wonderchat most when buyers ask “what should I use to build an AI support agent for my SaaS” (33.3% of those answers)

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 20

first pick 0%

genesys.com

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 21

first pick 0%

nextjs.org

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 24.5

first pick 0%

3.2%

95% CI 0.9–10.9%

2 mentions · avg pos 29

first pick 0%

livechatai.com

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 1

first pick 100%

mailchimp.com

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 1

first pick 100%

airtable.com

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 2

first pick 0%

nodejs.org

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 2

first pick 0%

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 3

first pick 0%

postgresql.org

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 4

first pick 0%

langfuse.com

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 5

first pick 0%

anthropic.com

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 6

first pick 0%

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 6

first pick 0%

hiverhq.com

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 6

first pick 0%

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 6

first pick 0%

missiveapp.com

1.6%

95% CI 0.3–8.5%

1 mentions · avg pos 6

first pick 0%