What AI assistants recommend when buyers ask about helpdesk and ticketing software — measured weekly across engines, published as open data.
Sample: 49 AI answers · Window: May 22, 2026 – Jun 19, 2026 (4-week rolling)
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Help Scout helpscout.com | 71.4% avg pos 8.5 | — | GEMINI 100%CHATGPT 78.6%CLAUDE 64.3%PERPLEXITY 57.1% | Claim |
| 2 | Zendesk zendesk.com | 69.4% avg pos 5.3 | — | GEMINI 57.1%CHATGPT 78.6%CLAUDE 64.3%PERPLEXITY 71.4% | Claim |
| 3 | Freshdesk Omni freshdesk.com | 67.3% avg pos 5.3 | — | GEMINI 100%CHATGPT 85.7%CLAUDE 50%PERPLEXITY 50% | Claim |
| 4 | Zoho zoho.com | 53.1% avg pos 9.2 | — | GEMINI 85.7%CHATGPT 57.1%CLAUDE 50%PERPLEXITY 35.7% | Claim |
| 5 | Hiver hiverhq.com | 34.7% avg pos 10.6 | — | GEMINI 57.1%CHATGPT 14.3%CLAUDE 28.6%PERPLEXITY 50% | Claim |
| 6 | Opsgenie atlassian.com | 32.7% avg pos 10.2 | — | GEMINI 57.1%CHATGPT 35.7%CLAUDE 35.7%PERPLEXITY 14.3% | Claim |
| 7 | Intercom Fin intercom.com | 30.6% avg pos 10.4 | — | GEMINI 42.9%CHATGPT 57.1%CLAUDE 7.1%PERPLEXITY 21.4% | Claim |
| 8 | HubSpot CRM hubspot.com | 20.4% avg pos 13.3 | — | GEMINI 57.1%CHATGPT 28.6%CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 9 | Freshdesk | 18.4% avg pos 4.5 | — | CLAUDE 42.9%PERPLEXITY 21.4% | Claim |
| 10 | Front frontapp.com | 18.4% avg pos 9.7 | — | GEMINI 28.6%CLAUDE 21.4%PERPLEXITY 28.6% | Claim |
| 11 | osTicket osticket.com | 16.3% avg pos 5 | — | GEMINI 14.3%CHATGPT 7.1%CLAUDE 14.3%PERPLEXITY 28.6% | Claim |
| 12 | Pylon usepylon.com | 16.3% avg pos 11.7 | — | GEMINI 28.6%CLAUDE 28.6%PERPLEXITY 14.3% | Claim |
| 13 | Jitbit Helpdesk jitbit.com | 12.2% avg pos 7 | — | GEMINI 14.3%CHATGPT 7.1%PERPLEXITY 28.6% | Claim |
| 14 | LiveAgent | 12.2% avg pos 20 | — | GEMINI 28.6%CHATGPT 14.3%CLAUDE 14.3% | Claim |
| 15 | Spiceworks spiceworks.com | 10.2% avg pos 3.3 | — | GEMINI 14.3%CHATGPT 7.1%PERPLEXITY 21.4% | Claim |
| 16 | Desk365 desk365.io | 10.2% avg pos 7.3 | — | GEMINI 28.6%PERPLEXITY 21.4% | Claim |
| 17 | Zammad zammad.org | 10.2% avg pos 10.5 | — | GEMINI 14.3%CLAUDE 7.1%PERPLEXITY 21.4% | Claim |
| 18 | Trello trello.com | 10.2% avg pos 13.5 | — | CHATGPT 28.6%CLAUDE 7.1% | Claim |
| 19 | Missive missiveapp.com | 10.2% avg pos 19 | — | GEMINI 28.6%CLAUDE 7.1%PERPLEXITY 14.3% | Claim |
| 20 | Kayako kayako.com | 10.2% avg pos 23.3 | — | CHATGPT 28.6%CLAUDE 7.1% | Claim |
| 21 | Microsoft Dynamics 365 microsoft.com | 8.2% avg pos 2 | — | PERPLEXITY 28.6% | Claim |
| 22 | Featurebase featurebase.app | 8.2% avg pos 9.5 | — | GEMINI 28.6%CLAUDE 14.3% | Claim |
| 23 | Google Docs google.com | 8.2% avg pos 18.5 | — | GEMINI 14.3%CLAUDE 7.1%PERPLEXITY 14.3% | Claim |
| 24 | Agentforce Service salesforce.com | 8.2% | — | CLAUDE 21.4%PERPLEXITY 7.1% | Claim |
| 25 | Intercom | 6.1% avg pos 3.5 | — | CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 26 | FreeScout freescout.net | 6.1% avg pos 6.3 | — | GEMINI 14.3%PERPLEXITY 14.3% | Claim |
| 27 | Groove groovehq.com | 6.1% avg pos 13.7 | — | GEMINI 14.3%CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 28 | HubSpot Service Hub | 4.1% avg pos 2.5 | — | PERPLEXITY 14.3% | Claim |
| 29 | TeamSupport teamsupport.com | 4.1% avg pos 3 | — | CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 30 | ProProfs Desk proprofs.com | 4.1% avg pos 5 | — | CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 31 | Kustomer kustomer.com | 4.1% avg pos 7.5 | — | GEMINI 28.6% | Claim |
| 32 | Hesk | 4.1% avg pos 9.5 | — | GEMINI 14.3%CLAUDE 7.1% | Claim |
| 33 | tawk.to | 4.1% avg pos 9.5 | — | CHATGPT 14.3% | Claim |
| 34 | Faveo Helpdesk faveohelpdesk.com | 4.1% avg pos 15 | — | GEMINI 14.3%CHATGPT 7.1% | Claim |
| 35 | Gmail gmail.com | 4.1% avg pos 15 | — | CHATGPT 7.1%PERPLEXITY 7.1% | Claim |
| 36 | HappyFox happyfox.com | 4.1% avg pos 16 | — | GEMINI 14.3%CLAUDE 7.1% | Claim |
| 37 | Monday Dev monday.com | 4.1% avg pos 16 | — | GEMINI 14.3%PERPLEXITY 7.1% | Claim |
| 38 | SupportBee | 4.1% avg pos 19 | — | CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 39 | Gorgias Automate gorgias.com | 4.1% avg pos 20.5 | — | GEMINI 14.3%CHATGPT 7.1% | Claim |
| 40 | Helpwise | 4.1% avg pos 27.5 | — | GEMINI 28.6% | Claim |
| 41 | Deelo deelo.ai | 4.1% | — | CHATGPT 14.3% | Claim |
| 42 | HelpSpot helpspot.com | 4.1% | — | CLAUDE 14.3% | Claim |
| 43 | Helply helply.com | 4.1% | — | CLAUDE 14.3% | Claim |
| 44 | Plain plain.com | 4.1% | — | CLAUDE 14.3% | Claim |
| 45 | ServiceNow servicenow.com | 4.1% | — | CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 46 | MantisBT | 2% avg pos 2 | — | CLAUDE 7.1% | Claim |
| 47 | Freshservice freshservice.com | 2% avg pos 3 | — | PERPLEXITY 7.1% | Claim |
| 48 | HelpDesk helpdesk.com | 2% avg pos 3 | — | PERPLEXITY 7.1% | Claim |
| 49 | Zoho Desk | 2% avg pos 3 | — | PERPLEXITY 7.1% | Claim |
| 50 | UctoX | 2% avg pos 6 | — | CLAUDE 7.1% | Claim |
| 51 | Raiseaticket | 2% avg pos 8 | — | GEMINI 14.3% | Claim |
| 52 | Vision Helpdesk visionhelpdesk.com | 2% avg pos 10 | — | CHATGPT 7.1% | Claim |
| 53 | Frappe frappe.io | 2% avg pos 12 | — | GEMINI 14.3% | Claim |
| 54 | UVdesk | 2% avg pos 14 | — | GEMINI 14.3% | Claim |
| 55 | Slack slack.com | 2% avg pos 15 | — | CHATGPT 7.1% | Claim |
| 56 | Crescendo.ai crescendo.ai | 2% avg pos 19 | — | GEMINI 14.3% | Claim |
| 57 | Gladly | 2% avg pos 20 | — | GEMINI 14.3% | Claim |
| 58 | Capacity capacity.com | 2% avg pos 21 | — | GEMINI 14.3% | Claim |
| 59 | Dixa dixa.io | 2% avg pos 22 | — | GEMINI 14.3% | Claim |
| 60 | 4me 4me.com | 2% avg pos 23 | — | PERPLEXITY 7.1% | Claim |
| 61 | GLPi glpi-project.org | 2% avg pos 24 | — | PERPLEXITY 7.1% | Claim |
| 62 | Znuny | 2% avg pos 24 | — | PERPLEXITY 7.1% | Claim |
| 63 | Bitrix24 bitrix24.com | 2% avg pos 28 | — | CHATGPT 7.1% | Claim |
| 64 | Frappe Helpdesk | 2% avg pos 28 | — | CHATGPT 7.1% | Claim |
| 65 | Outlook Shared Mailboxes | 2% avg pos 34 | — | GEMINI 14.3% | Claim |
| 66 | Crisp | 2% avg pos 41 | — | GEMINI 14.3% | Claim |
| 67 | Butler Automation | 2% | — | CHATGPT 7.1% | Claim |
| 68 | Crisp Chat crisp.chat | 2% | — | CLAUDE 7.1% | Claim |
| 69 | Freshsuccess freshworks.com | 2% | — | CLAUDE 7.1% | Claim |
| 70 | Gmelius gmelius.com | 2% | — | PERPLEXITY 7.1% | Claim |
| 71 | HelpDesk Pro | 2% | — | CLAUDE 7.1% | Claim |
| 72 | Outlook | 2% | — | PERPLEXITY 7.1% | Claim |
| 73 | Outlook Shared Mailbox | 2% | — | CLAUDE 7.1% | Claim |
| 74 | Service Cloud | 2% | — | PERPLEXITY 7.1% | Claim |
| 75 | SparrowDesk sparrowdesk.com | 2% | — | CLAUDE 7.1% | Claim |
| 76 | Tidio | 2% | — | CLAUDE 7.1% | Claim |
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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