Best Knowledge base software

zendesk.com

Best for: AI recommends Zendesk most when buyers ask “best tools for building a customer-facing help center” (100% of those answers)

65.7%

95% CI 54–75.8%

46 mentions · avg pos 5.3

first pick 34.8%

document360.com

Best for: AI recommends Document360 most when buyers ask “best knowledge base software for SaaS self-serve support” (100% of those answers)

64.3%

95% CI 52.6–74.5%

45 mentions · avg pos 6.4

first pick 17.8%

freshdesk.com

Best for: AI recommends Freshdesk most when buyers ask “best tools for building a customer-facing help center” (91.7% of those answers)

52.9%

95% CI 41.3–64.1%

37 mentions · avg pos 10.7

first pick 0%

notion.so

Best for: AI recommends Notion most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (100% of those answers)

50%

95% CI 38.6–61.4%

35 mentions · avg pos 6.6

first pick 31.4%

intercom.com

Best for: AI recommends Intercom most when buyers ask “what should I use to build a self-service help center for my SaaS product” (91.7% of those answers)

48.6%

95% CI 37.2–60%

34 mentions · avg pos 9.4

first pick 5.9%

helpscout.com

Best for: AI recommends Help Scout most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (91.7% of those answers)

42.9%

95% CI 31.9–54.5%

30 mentions · avg pos 10.2

first pick 13.3%

Best for: AI recommends Confluence most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (100% of those answers)

40%

95% CI 29.3–51.7%

28 mentions · avg pos 7.7

first pick 25%

getguru.com

Best for: AI recommends Guru most when buyers ask “which knowledge base tool has the best search and AI answer features” (91.7% of those answers)

32.9%

95% CI 23–44.5%

23 mentions · avg pos 6.8

first pick 17.4%

slite.com

Best for: AI recommends Slite most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (66.7% of those answers)

31.4%

95% CI 21.8–43%

22 mentions · avg pos 8.8

first pick 9.1%

Best for: AI recommends Helpjuice most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (75% of those answers)

28.6%

95% CI 19.3–40.1%

20 mentions · avg pos 8.7

first pick 0%

zoho.com

Best for: AI recommends Zoho most when buyers ask “best tools for building a customer-facing help center” (58.3% of those answers)

22.9%

95% CI 14.6–34%

16 mentions · avg pos 11.6

first pick 6.3%

stonly.com

Best for: AI recommends Stonly most when buyers ask “what should I use to build a self-service help center for my SaaS product” (66.7% of those answers)

22.9%

95% CI 14.6–34%

16 mentions · avg pos 13

first pick 0%

fin.ai

Best for: AI recommends Fin most when buyers ask “what should I use to build a self-service help center for my SaaS product” (50% of those answers)

20%

95% CI 12.3–30.8%

14 mentions · avg pos 10.6

first pick 7.1%

hubspot.com

Best for: AI recommends HubSpot CRM most when buyers ask “what should I use to build a self-service help center for my SaaS product” (66.7% of those answers)

20%

95% CI 12.3–30.8%

14 mentions · avg pos 13.8

first pick 0%

tettra.com

Best for: AI recommends Tettra most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (58.3% of those answers)

17.1%

95% CI 10.1–27.6%

12 mentions · avg pos 8.8

first pick 0%

gitbook.com

Best for: AI recommends GitBook most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (41.7% of those answers)

17.1%

95% CI 10.1–27.6%

12 mentions · avg pos 11

first pick 0%

bookstackapp.com

Best for: AI recommends BookStack most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (91.7% of those answers)

15.7%

95% CI 9–26%

11 mentions · avg pos 6

first pick 9.1%

nuclino.com

Best for: AI recommends Nuclino most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (66.7% of those answers)

15.7%

95% CI 9–26%

11 mentions · avg pos 7

first pick 0%

knowledgeowl.com

Best for: AI recommends KnowledgeOwl most when buyers ask “what should I use to build a self-service help center for my SaaS product” (41.7% of those answers)

15.7%

95% CI 9–26%

11 mentions · avg pos 11.6

first pick 0%

slab.com

Best for: AI recommends Slab most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (41.7% of those answers)

15.7%

95% CI 9–26%

11 mentions · avg pos 13.2

first pick 0%

bloomfire.com

Best for: AI recommends Bloomfire most when buyers ask “which knowledge base tool has the best search and AI answer features” (50% of those answers)

14.3%

95% CI 7.9–24.3%

10 mentions · avg pos 6.7

first pick 0%

gleap.io

Best for: AI recommends Gleap most when buyers ask “best knowledge base software for SaaS self-serve support” (83.3% of those answers)

12.9%

95% CI 6.9–22.7%

9 mentions · avg pos 10.1

first pick 0%

glean.com

Best for: AI recommends Glean most when buyers ask “which knowledge base tool has the best search and AI answer features” (58.3% of those answers)

11.4%

95% CI 5.9–21%

8 mentions · avg pos 2.3

first pick 50%

Best for: AI recommends Eddy most when buyers ask “which knowledge base tool has the best search and AI answer features” (41.7% of those answers)

11.4%

95% CI 5.9–21%

8 mentions · avg pos 5.3

first pick 12.5%

text.com

11.4%

95% CI 5.9–21%

8 mentions · avg pos 7.1

first pick 0%

helpdocs.io

Best for: AI recommends HelpDocs most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (33.3% of those answers)

11.4%

95% CI 5.9–21%

8 mentions · avg pos 9.7

first pick 0%

dokuwiki.org

Best for: AI recommends DokuWiki most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (75% of those answers)

10%

95% CI 4.9–19.2%

7 mentions · avg pos 4.5

first pick 14.3%

featurebase.app

Best for: AI recommends Featurebase most when buyers ask “what should I use to build a self-service help center for my SaaS product” (50% of those answers)

10%

95% CI 4.9–19.2%

7 mentions · avg pos 6.3

first pick 0%

mkdocs.org

Best for: AI recommends MkDocs most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (58.3% of those answers)

10%

95% CI 4.9–19.2%

7 mentions · avg pos 9.3

first pick 14.3%

js.wiki

Best for: AI recommends Wiki.js most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (66.7% of those answers)

10%

95% CI 4.9–19.2%

7 mentions · avg pos 9.4

first pick 0%

mediawiki.org

Best for: AI recommends MediaWiki most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (50% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 4.3

first pick 0%

xwiki.com

Best for: AI recommends XWiki most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (75% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 6.4

first pick 0%

proprofskb.com

8.6%

95% CI 4–17.5%

6 mentions · avg pos 7.8

first pick 16.7%

ferndesk.com

Best for: AI recommends Ferndesk most when buyers ask “best knowledge base software for SaaS self-serve support” (33.3% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 8

first pick 0%

docusaurus.io

Best for: AI recommends Docusaurus most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (50% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 10

first pick 0%

getoutline.com

Best for: AI recommends Outline most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (66.7% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 10.4

first pick 16.7%

microsoft.com

Best for: AI recommends Microsoft most when buyers ask “internal knowledge bases vs customer-facing help centers — best tools for each” (41.7% of those answers)

8.6%

95% CI 4–17.5%

6 mentions · avg pos 11.2

first pick 0%

atlassian.com

7.1%

95% CI 3.1–15.7%

5 mentions · avg pos 8

first pick 0%

notion.com

Best for: AI recommends Notion AI most when buyers ask “which knowledge base tool has the best search and AI answer features” (41.7% of those answers)

7.1%

95% CI 3.1–15.7%

5 mentions · avg pos 11.5

first pick 0%

helpjuice.com

7.1%

95% CI 3.1–15.7%

5 mentions · avg pos 14.4

first pick 0%

userpilot.com

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 5

first pick 0%

liveagent.com

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 17.3

first pick 0%

freshworks.com

5.7%

95% CI 2.2–13.8%

4 mentions · avg pos 20

first pick 0%

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 2.5

first pick 0%

obsidian.md

Best for: AI recommends Obsidian most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (33.3% of those answers)

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 4.7

first pick 33.3%

gethelpable.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 5

first pick 33.3%

mintlify.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 10

first pick 0%

Best for: AI recommends Atlassian Rovo most when buyers ask “which knowledge base tool has the best search and AI answer features” (33.3% of those answers)

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 10.5

first pick 0%

bunnydesk.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 11.3

first pick 0%

joinassembly.com

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 13

first pick 0%

kustomer.com

Best for: AI recommends Kustomer most when buyers ask “what should I use to build a self-service help center for my SaaS product” (33.3% of those answers)

4.3%

95% CI 1.5–11.9%

3 mentions · avg pos 16.5

first pick 0%

helpcenter.io

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 2

first pick 0%

frontapp.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 3.5

first pick 0%

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 5

first pick 0%

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 5

first pick 0%

usepylon.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 5

first pick 0%

bolddesk.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 6

first pick 0%

clickup.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 6

first pick 50%

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 6

first pick 0%

docmost.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 7.5

first pick 0%

wordpress.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 8

first pick 0%

drift.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 8.5

first pick 0%

knowmax.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 8.5

first pick 0%

clickhelp.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 9

first pick 0%

readthedocs.org

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 10

first pick 0%

knowledgebase.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 14

first pick 0%

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 14

first pick 0%

softr.io

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 19

first pick 0%

brainfishai.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 24

first pick 0%

egain.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 26

first pick 0%

salesforce.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 30.5

first pick 0%

gitlab.com

2.9%

95% CI 0.8–9.8%

2 mentions · avg pos 33

first pick 0%

chameleon.io

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

desk365.io

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

herothemes.com

Best for: AI recommends Heroic Knowledge Base most when buyers ask “simple alternatives to expensive knowledge base and documentation platforms” (41.7% of those answers)

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

productlift.dev

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

userguiding.com

2.9%

95% CI 0.8–9.8%

2 mentions

first pick 0%

helpkit.so

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 1

first pick 100%

teamwork.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 1

first pick 100%

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 3

first pick 0%

quickhunt.app

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 6

first pick 0%

buildwithfern.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 7

first pick 0%

tiddlywiki.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 7

first pick 0%

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 8

first pick 0%

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 9

first pick 0%

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 9

first pick 0%

trello.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 9

first pick 0%

danswer.ai

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 17

first pick 0%

gorgias.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 17

first pick 0%

onyx.app

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 17

first pick 0%

sheets.google.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 19

first pick 0%

clinked.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 23

first pick 0%

onenote.com

1.4%

95% CI 0.3–7.7%

1 mentions · avg pos 38

first pick 0%

custify.com

1.4%

95% CI 0.3–7.7%

1 mentions

first pick 0%

devrev.ai

1.4%

95% CI 0.3–7.7%

1 mentions

first pick 0%

f6s.com

1.4%

95% CI 0.3–7.7%

1 mentions

first pick 0%

gainsight.com

1.4%

95% CI 0.3–7.7%

1 mentions

first pick 0%

happyfox.com

1.4%

95% CI 0.3–7.7%

1 mentions

first pick 0%

helply.com

1.4%

95% CI 0.3–7.7%

1 mentions

first pick 0%

livechatai.com

1.4%

95% CI 0.3–7.7%

1 mentions

first pick 0%