What AI assistants recommend when buyers ask about knowledge base software — measured weekly across engines, published as open data.
Sample: 49 AI answers · Window: May 21, 2026 – Jun 18, 2026 (4-week rolling)
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Zendesk zendesk.com | 63.3% avg pos 4.6 | — | GEMINI 71.4%CHATGPT 57.1%CLAUDE 57.1%PERPLEXITY 71.4% | Claim |
| 2 | Document360 | 49% avg pos 5.9 | — | GEMINI 57.1%CHATGPT 42.9%CLAUDE 57.1%PERPLEXITY 42.9% | Claim |
| 3 | Notion notion.so | 44.9% avg pos 5.9 | — | GEMINI 42.9%CHATGPT 50%CLAUDE 50%PERPLEXITY 35.7% | Claim |
| 4 | Help Scout helpscout.com | 42.9% avg pos 9.1 | — | GEMINI 57.1%CHATGPT 57.1%CLAUDE 35.7%PERPLEXITY 28.6% | Claim |
| 5 | Intercom Fin intercom.com | 34.7% avg pos 10.3 | — | GEMINI 42.9%CHATGPT 57.1%CLAUDE 14.3%PERPLEXITY 28.6% | Claim |
| 6 | Freshdesk Omni freshdesk.com | 34.7% avg pos 10.5 | — | GEMINI 42.9%CHATGPT 42.9%CLAUDE 28.6%PERPLEXITY 28.6% | Claim |
| 7 | Opsgenie atlassian.com | 30.6% avg pos 4.8 | — | GEMINI 57.1%CHATGPT 50%CLAUDE 21.4%PERPLEXITY 7.1% | Claim |
| 8 | Guru getguru.com | 26.5% avg pos 7.4 | — | GEMINI 42.9%CHATGPT 35.7%CLAUDE 21.4%PERPLEXITY 14.3% | Claim |
| 9 | Slite slite.com | 22.4% avg pos 7.8 | — | GEMINI 28.6%CHATGPT 28.6%CLAUDE 21.4%PERPLEXITY 14.3% | Claim |
| 10 | Zoho zoho.com | 22.4% avg pos 8.5 | — | GEMINI 42.9%CHATGPT 28.6%CLAUDE 14.3%PERPLEXITY 14.3% | Claim |
| 11 | HubSpot CRM hubspot.com | 14.3% avg pos 11.4 | — | GEMINI 42.9%CLAUDE 7.1%PERPLEXITY 21.4% | Claim |
| 12 | Stonly stonly.com | 12.2% avg pos 9.3 | — | GEMINI 28.6%CLAUDE 7.1%PERPLEXITY 21.4% | Claim |
| 13 | DokuWiki | 10.2% avg pos 1.3 | — | GEMINI 14.3%CLAUDE 14.3%PERPLEXITY 14.3% | Claim |
| 14 | BookStack | 10.2% avg pos 1.7 | — | GEMINI 14.3%CLAUDE 14.3%PERPLEXITY 14.3% | Claim |
| 15 | Gleap gleap.io | 8.2% avg pos 1.5 | — | GEMINI 14.3%CLAUDE 21.4% | Claim |
| 16 | GitBook gitbook.com | 8.2% avg pos 5 | — | CHATGPT 7.1%CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 17 | Docusaurus | 8.2% avg pos 6 | — | GEMINI 14.3%CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 18 | Docs by Helpjuice helpjuice.com | 6.1% avg pos 2.5 | — | CHATGPT 14.3%PERPLEXITY 7.1% | Claim |
| 19 | Notion AI notion.com | 6.1% avg pos 4 | — | CHATGPT 7.1%PERPLEXITY 14.3% | Claim |
| 20 | Google Slides docs.google.com | 6.1% avg pos 4.3 | — | GEMINI 14.3%CHATGPT 14.3% | Claim |
| 21 | MediaWiki | 6.1% avg pos 5 | — | GEMINI 14.3%CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 22 | XWiki xwiki.com | 6.1% avg pos 5 | — | GEMINI 14.3%CLAUDE 14.3% | Claim |
| 23 | GitHub Releases github.com | 6.1% avg pos 5.3 | — | GEMINI 14.3%CHATGPT 14.3% | Claim |
| 24 | Nuclino nuclino.com | 6.1% avg pos 6.7 | — | GEMINI 14.3%PERPLEXITY 14.3% | Claim |
| 25 | MkDocs mkdocs.org | 6.1% avg pos 7 | — | GEMINI 14.3%PERPLEXITY 14.3% | Claim |
| 26 | WordPress wordpress.com | 6.1% avg pos 8.3 | — | CHATGPT 21.4% | Claim |
| 27 | Glean glean.com | 6.1% avg pos 10 | — | GEMINI 14.3%CHATGPT 7.1%PERPLEXITY 7.1% | Claim |
| 28 | Tidio AI Chatbot tidio.com | 6.1% avg pos 10 | — | CHATGPT 14.3%PERPLEXITY 7.1% | Claim |
| 29 | Slab slab.com | 6.1% avg pos 11 | — | GEMINI 14.3%CHATGPT 7.1%CLAUDE 7.1% | Claim |
| 30 | Helpjuice | 6.1% | — | CLAUDE 14.3%PERPLEXITY 7.1% | Claim |
| 31 | Bloomfire bloomfire.com | 4.1% avg pos 4 | — | PERPLEXITY 14.3% | Claim |
| 32 | KnowledgeOwl knowledgeowl.com | 4.1% avg pos 4 | — | CLAUDE 14.3% | Claim |
| 33 | ProductLift productlift.dev | 4.1% avg pos 4 | — | PERPLEXITY 14.3% | Claim |
| 34 | Knowmax knowmax.com | 4.1% avg pos 5 | — | PERPLEXITY 14.3% | Claim |
| 35 | Heroic Knowledge Base herothemes.com | 4.1% avg pos 6 | — | CLAUDE 7.1%PERPLEXITY 7.1% | Claim |
| 36 | TiddlyWiki tiddlywiki.com | 4.1% avg pos 6 | — | CHATGPT 14.3% | Claim |
| 37 | Tettra tettra.com | 4.1% avg pos 9 | — | GEMINI 14.3%PERPLEXITY 7.1% | Claim |
| 38 | Microsoft Dynamics 365 microsoft.com | 4.1% avg pos 10 | — | GEMINI 14.3%CHATGPT 7.1% | Claim |
| 39 | Algolia algolia.com | 4.1% avg pos 11.5 | — | CHATGPT 14.3% | Claim |
| 40 | Assembly joinassembly.com | 4.1% avg pos 11.5 | — | GEMINI 14.3%PERPLEXITY 7.1% | Claim |
| 41 | Agentforce Service salesforce.com | 4.1% | — | GEMINI 14.3%PERPLEXITY 7.1% | Claim |
| 42 | Helpable gethelpable.com | 4.1% | — | CHATGPT 14.3% | Claim |
| 43 | Zoho Desk | 4.1% | — | CLAUDE 14.3% | Claim |
| 44 | Featurebase featurebase.app | 2% avg pos 1 | — | CLAUDE 7.1% | Claim |
| 45 | Freshdesk | 2% avg pos 1 | — | CLAUDE 7.1% | Claim |
| 46 | GitLab gitlab.com | 2% avg pos 1 | — | CHATGPT 7.1% | Claim |
| 47 | Supportbench supportbench.com | 2% avg pos 1 | — | CLAUDE 7.1% | Claim |
| 48 | BunnyDesk AI bunnydesk.com | 2% avg pos 2 | — | GEMINI 14.3% | Claim |
| 49 | Confluence | 2% avg pos 3 | — | PERPLEXITY 7.1% | Claim |
| 50 | Text text.com | 2% avg pos 3 | — | PERPLEXITY 7.1% | Claim |
| 51 | Dillinger dillinger.io | 2% avg pos 4 | — | CHATGPT 7.1% | Claim |
| 52 | Elementor elementor.com | 2% avg pos 4 | — | CHATGPT 7.1% | Claim |
| 53 | Intercom | 2% avg pos 4 | — | CLAUDE 7.1% | Claim |
| 54 | Outline | 2% avg pos 4 | — | GEMINI 14.3% | Claim |
| 55 | Typora typora.io | 2% avg pos 4 | — | CHATGPT 7.1% | Claim |
| 56 | WP Knowledgebase | 2% avg pos 4 | — | CHATGPT 7.1% | Claim |
| 57 | Front frontapp.com | 2% avg pos 5 | — | PERPLEXITY 7.1% | Claim |
| 58 | Ghost ghost.org | 2% avg pos 5 | — | CHATGPT 7.1% | Claim |
| 59 | Knowledge Base for WordPress | 2% avg pos 5 | — | CHATGPT 7.1% | Claim |
| 60 | Obsidian obsidian.md | 2% avg pos 5 | — | PERPLEXITY 7.1% | Claim |
| 61 | Read the Docs | 2% avg pos 5 | — | CHATGPT 7.1% | Claim |
| 62 | ProProfs Desk proprofs.com | 2% avg pos 6 | — | GEMINI 14.3% | Claim |
| 63 | ReadMe readme.com | 2% avg pos 6 | — | CHATGPT 7.1% | Claim |
| 64 | phpMyFAQ | 2% avg pos 6 | — | GEMINI 14.3% | Claim |
| 65 | Documize | 2% avg pos 7 | — | GEMINI 14.3% | Claim |
| 66 | G2 g2.com | 2% avg pos 7 | — | CHATGPT 7.1% | Claim |
| 67 | Helpcenter.io helpcenter.io | 2% avg pos 7 | — | PERPLEXITY 7.1% | Claim |
| 68 | Dropbox Sign dropbox.com | 2% avg pos 8 | — | CHATGPT 7.1% | Claim |
| 69 | Elasticsearch elastic.co | 2% avg pos 8 | — | CHATGPT 7.1% | Claim |
| 70 | tawk.to | 2% avg pos 8 | — | CHATGPT 7.1% | Claim |
| 71 | Documate | 2% avg pos 9 | — | CHATGPT 7.1% | Claim |
| 72 | Gorgias Automate gorgias.com | 2% avg pos 9 | — | CHATGPT 7.1% | Claim |
| 73 | HelpDocs helpdocs.io | 2% avg pos 9 | — | CHATGPT 7.1% | Claim |
| 74 | Whatfix whatfix.com | 2% avg pos 9 | — | PERPLEXITY 7.1% | Claim |
| 75 | Evernote evernote.com | 2% avg pos 10 | — | CHATGPT 7.1% | Claim |
| 76 | OneNote onenote.com | 2% avg pos 10 | — | CHATGPT 7.1% | Claim |
| 77 | Sonly | 2% avg pos 10 | — | PERPLEXITY 7.1% | Claim |
| 78 | Uservoice uservoice.com | 2% avg pos 10 | — | CHATGPT 7.1% | Claim |
| 79 | Webflow webflow.com | 2% avg pos 11 | — | CHATGPT 7.1% | Claim |
| 80 | Google Docs google.com | 2% avg pos 12 | — | CHATGPT 7.1% | Claim |
| 81 | KMS Lighthouse | 2% avg pos 12 | — | GEMINI 14.3% | Claim |
| 82 | Hotjar hotjar.com | 2% avg pos 13 | — | CHATGPT 7.1% | Claim |
| 83 | Discourse discourse.org | 2% avg pos 14 | — | CHATGPT 7.1% | Claim |
| 84 | Drift drift.com | 2% avg pos 14 | — | CHATGPT 7.1% | Claim |
| 85 | Wonderchat Workspace | 2% avg pos 14 | — | GEMINI 14.3% | Claim |
| 86 | Softr softr.io | 2% avg pos 18 | — | GEMINI 14.3% | Claim |
| 87 | LiveChat livechat.com | 2% avg pos 23 | — | GEMINI 14.3% | Claim |
| 88 | DocuWare docuware.com | 2% avg pos 25 | — | CHATGPT 7.1% | Claim |
| 89 | Ferndesk ferndesk.com | 2% avg pos 26 | — | GEMINI 14.3% | Claim |
| 90 | Archbee archbee.com | 2% | — | PERPLEXITY 7.1% | Claim |
| 91 | Buildin buildin.ai | 2% | — | CLAUDE 7.1% | Claim |
| 92 | Eddy | 2% | — | CLAUDE 7.1% | Claim |
| 93 | Eddy AI | 2% | — | CLAUDE 7.1% | Claim |
| 94 | Google Sheets sheets.google.com | 2% | — | CHATGPT 7.1% | Claim |
| 95 | Heroic KB | 2% | — | CLAUDE 7.1% | Claim |
| 96 | Knowledgebase.com knowledgebase.com | 2% | — | CLAUDE 7.1% | Claim |
| 97 | LiveAgent | 2% | — | PERPLEXITY 7.1% | Claim |
| 98 | Meilisearch | 2% | — | PERPLEXITY 7.1% | Claim |
| 99 | Pylon usepylon.com | 2% | — | CLAUDE 7.1% | Claim |
| 100 | ScreenDesk screendesk.io | 2% | — | CLAUDE 7.1% | Claim |
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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