What AI assistants actually recommend when buyers ask about knowledge base software for customer support teams — measured weekly across 4 engines, published as open data.
Sample: 48 AI answers · Window: Jun 2, 2026 – Jun 30, 2026 (4-week rolling)
Across 48 sampled AI answers from 4 engines, Zendesk is recommended most often — appearing in 58.3% of recommendations, followed by Document360 (56.3%) and Freshdesk Omni (45.8%).
This is a measurement of share of voice across 4 AI engines — not an editorial pick. See the full ranking below.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | Zendesk zendesk.com | 58.3% 28 mentions · avg pos 3.5 | — | GEMINI 75%CHATGPT 68.8%CLAUDE 50%PERPLEXITY 43.8% | Claim |
| 2 | Document360 | 56.3% 27 mentions · avg pos 10.4 | — | GEMINI 62.5%CHATGPT 50%CLAUDE 50%PERPLEXITY 62.5% | Claim |
| 3 | Freshdesk Omni freshdesk.com | 45.8% 22 mentions · avg pos 7 | — | GEMINI 50%CHATGPT 68.8%CLAUDE 12.5%PERPLEXITY 37.5% | Claim |
| 4 | Help Scout helpscout.com | 43.8% 21 mentions · avg pos 5.5 | — | GEMINI 75%CHATGPT 43.8%CLAUDE 12.5%PERPLEXITY 43.8% | Claim |
| 5 | Opsgenie atlassian.com | 43.8% 21 mentions · avg pos 8.9 | — | GEMINI 62.5%CHATGPT 68.8%PERPLEXITY 31.3% | Claim |
| 6 | Zoho zoho.com | 37.5% 18 mentions · avg pos 11.6 | — | GEMINI 37.5%CHATGPT 50%CLAUDE 12.5%PERPLEXITY 37.5% | Claim |
| 7 | Notion notion.so | 29.2% 14 mentions · avg pos 8.3 | — | GEMINI 37.5%CHATGPT 43.8%CLAUDE 12.5%PERPLEXITY 18.8% | Claim |
| 8 | Stonly stonly.com | 27.1% 13 mentions · avg pos 3.7 | — | GEMINI 37.5%CLAUDE 37.5%PERPLEXITY 43.8% | Claim |
| 9 | Guru getguru.com | 27.1% 13 mentions · avg pos 10.4 | — | GEMINI 50%CHATGPT 25%CLAUDE 25%PERPLEXITY 18.8% | Claim |
| 10 | Intercom Fin intercom.com | 27.1% 13 mentions · avg pos 11.4 | — | GEMINI 62.5%CHATGPT 37.5%PERPLEXITY 12.5% | Claim |
| 11 | Helpjuice | 18.8% 9 mentions · avg pos 8.7 | — | CHATGPT 31.3%CLAUDE 12.5%PERPLEXITY 18.8% | Claim |
| 12 | Slite slite.com | 16.7% 8 mentions · avg pos 12.6 | — | GEMINI 12.5%CHATGPT 18.8%CLAUDE 12.5%PERPLEXITY 18.8% | Claim |
| 13 | Docs by Helpjuice helpjuice.com | 14.6% 7 mentions · avg pos 10.3 | — | GEMINI 37.5%CHATGPT 18.8%PERPLEXITY 6.3% | Claim |
| 14 | HubSpot CRM hubspot.com | 12.5% 6 mentions · avg pos 4.5 | — | GEMINI 37.5%PERPLEXITY 18.8% | Claim |
| 15 | ProProfs Desk proprofs.com | 10.4% 5 mentions · avg pos 4.8 | — | GEMINI 25%PERPLEXITY 18.8% | Claim |
| 16 | Bloomfire bloomfire.com | 10.4% 5 mentions · avg pos 7.8 | — | GEMINI 25%CHATGPT 6.3%PERPLEXITY 12.5% | Claim |
| 17 | LiveAgent | 10.4% 5 mentions · avg pos 24.3 | — | GEMINI 25%CHATGPT 18.8% | Claim |
| 18 | HelpCrunch helpcrunch.com | 8.3% 4 mentions · avg pos 7.3 | — | GEMINI 12.5%CHATGPT 6.3%PERPLEXITY 12.5% | Claim |
| 19 | tawk.to | 8.3% 4 mentions · avg pos 13.3 | — | CHATGPT 18.8%PERPLEXITY 6.3% | Claim |
| 20 | Crisp Chat crisp.chat | 8.3% 4 mentions · avg pos 15 | — | GEMINI 12.5%CHATGPT 12.5%CLAUDE 12.5% | Claim |
| 21 | Confluence | 6.3% 3 mentions · avg pos 1.5 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 22 | Nuclino nuclino.com | 6.3% 3 mentions · avg pos 2 | — | GEMINI 12.5%CLAUDE 12.5%PERPLEXITY 6.3% | Claim |
| 23 | BookStack | 6.3% 3 mentions · avg pos 7 | — | CLAUDE 12.5%PERPLEXITY 12.5% | Claim |
| 24 | Agentforce Service salesforce.com | 6.3% 3 mentions · avg pos 7.5 | — | GEMINI 37.5% | Claim |
| 25 | Slab slab.com | 6.3% 3 mentions · avg pos 7.5 | — | GEMINI 12.5%CLAUDE 12.5%PERPLEXITY 6.3% | Claim |
| 26 | Trello trello.com | 6.3% 3 mentions · avg pos 11 | — | CHATGPT 18.8% | Claim |
| 27 | Tettra tettra.com | 6.3% 3 mentions · avg pos 11.5 | — | GEMINI 25%PERPLEXITY 6.3% | Claim |
| 28 | Hiver hiverhq.com | 6.3% 3 mentions · avg pos 12 | — | GEMINI 12.5%CLAUDE 12.5%PERPLEXITY 6.3% | Claim |
| 29 | KnowledgeOwl knowledgeowl.com | 6.3% 3 mentions · avg pos 12.7 | — | GEMINI 25%CHATGPT 6.3% | Claim |
| 30 | Zoho Desk | 4.2% 2 mentions · avg pos 1 | — | CLAUDE 12.5%PERPLEXITY 6.3% | Claim |
| 31 | HelpSpot helpspot.com | 4.2% 2 mentions · avg pos 5 | — | PERPLEXITY 12.5% | Claim |
| 32 | Kustomer kustomer.com | 4.2% 2 mentions · avg pos 8 | — | GEMINI 12.5%PERPLEXITY 6.3% | Claim |
| 33 | Dropbox Sign dropbox.com | 4.2% 2 mentions · avg pos 9.5 | — | CHATGPT 12.5% | Claim |
| 34 | osTicket osticket.com | 4.2% 2 mentions · avg pos 16 | — | GEMINI 12.5%CLAUDE 12.5% | Claim |
| 35 | FreeScout freescout.net | 4.2% 2 mentions · avg pos 17 | — | GEMINI 12.5%CLAUDE 12.5% | Claim |
| 36 | Coda coda.io | 4.2% 2 mentions · avg pos 17.5 | — | CHATGPT 12.5% | Claim |
| 37 | Microsoft Dynamics 365 microsoft.com | 4.2% 2 mentions · avg pos 21 | — | GEMINI 12.5%CHATGPT 6.3% | Claim |
| 38 | Gorgias Automate gorgias.com | 2.1% 1 mentions · avg pos 1 | — | CLAUDE 12.5% | Claim |
| 39 | Pylon usepylon.com | 2.1% 1 mentions · avg pos 2 | — | CLAUDE 12.5% | Claim |
| 40 | Zendesk Guide | 2.1% 1 mentions · avg pos 2 | — | PERPLEXITY 6.3% | Claim |
| 41 | Ada ada.support | 2.1% 1 mentions · avg pos 3 | — | GEMINI 12.5% | Claim |
| 42 | Fin fin.ai | 2.1% 1 mentions · avg pos 3 | — | PERPLEXITY 6.3% | Claim |
| 43 | Intercom | 2.1% 1 mentions · avg pos 3 | — | PERPLEXITY 6.3% | Claim |
| 44 | Ferndesk ferndesk.com | 2.1% 1 mentions · avg pos 4 | — | PERPLEXITY 6.3% | Claim |
| 45 | Google Docs google.com | 2.1% 1 mentions · avg pos 4 | — | CHATGPT 6.3% | Claim |
| 46 | Slack slack.com | 2.1% 1 mentions · avg pos 4 | — | GEMINI 12.5% | Claim |
| 47 | Spiceworks spiceworks.com | 2.1% 1 mentions · avg pos 4 | — | GEMINI 12.5% | Claim |
| 48 | Desk365 desk365.io | 2.1% 1 mentions · avg pos 5 | — | GEMINI 12.5% | Claim |
| 49 | Google Slides docs.google.com | 2.1% 1 mentions · avg pos 5 | — | CHATGPT 6.3% | Claim |
| 50 | BoldDesk bolddesk.com | 2.1% 1 mentions · avg pos 6 | — | GEMINI 12.5% | Claim |
| 51 | ClickHelp clickhelp.com | 2.1% 1 mentions · avg pos 6 | — | GEMINI 12.5% | Claim |
| 52 | Forethought | 2.1% 1 mentions · avg pos 6 | — | GEMINI 12.5% | Claim |
| 53 | Knowledgebase.com knowledgebase.com | 2.1% 1 mentions · avg pos 6 | — | PERPLEXITY 6.3% | Claim |
| 54 | Tidio AI Chatbot tidio.com | 2.1% 1 mentions · avg pos 7 | — | GEMINI 12.5% | Claim |
| 55 | HappyFox happyfox.com | 2.1% 1 mentions · avg pos 8 | — | GEMINI 12.5% | Claim |
| 56 | ProProfs Help Desk proprofssupport.com | 2.1% 1 mentions · avg pos 8 | — | GEMINI 12.5% | Claim |
| 57 | Wonderchat Workspace | 2.1% 1 mentions · avg pos 8 | — | GEMINI 12.5% | Claim |
| 58 | ClickUp clickup.com | 2.1% 1 mentions · avg pos 9 | — | CHATGPT 6.3% | Claim |
| 59 | HelpLoom helploom.com | 2.1% 1 mentions · avg pos 11 | — | GEMINI 12.5% | Claim |
| 60 | Ravenna | 2.1% 1 mentions · avg pos 14 | — | GEMINI 12.5% | Claim |
| 61 | Monday Dev monday.com | 2.1% 1 mentions · avg pos 15 | — | GEMINI 12.5% | Claim |
| 62 | Kayako kayako.com | 2.1% 1 mentions · avg pos 16 | — | CHATGPT 6.3% | Claim |
| 63 | Zammad zammad.org | 2.1% 1 mentions · avg pos 18 | — | GEMINI 12.5% | Claim |
| 64 | Featurebase featurebase.app | 2.1% 1 mentions · avg pos 19 | — | GEMINI 12.5% | Claim |
| 65 | Trudesk trudesk.io | 2.1% 1 mentions · avg pos 19 | — | GEMINI 12.5% | Claim |
| 66 | Wikijs js.wiki | 2.1% 1 mentions · avg pos 19 | — | CHATGPT 6.3% | Claim |
| 67 | Frappe frappe.io | 2.1% 1 mentions · avg pos 20 | — | GEMINI 12.5% | Claim |
| 68 | MediaWiki | 2.1% 1 mentions · avg pos 20 | — | CHATGPT 6.3% | Claim |
| 69 | OpenSupports opensupports.com | 2.1% 1 mentions · avg pos 21 | — | GEMINI 12.5% | Claim |
| 70 | UVdesk | 2.1% 1 mentions · avg pos 22 | — | GEMINI 12.5% | Claim |
| 71 | RedmineUP Helpdesk | 2.1% 1 mentions · avg pos 23 | — | GEMINI 12.5% | Claim |
| 72 | Bitrix24 bitrix24.com | 2.1% 1 mentions · avg pos 25 | — | CHATGPT 6.3% | Claim |
| 73 | HelpDocs helpdocs.io | 2.1% 1 mentions · avg pos 29 | — | CHATGPT 6.3% | Claim |
| 74 | GitHub Releases github.com | 2.1% 1 mentions · avg pos 35 | — | CHATGPT 6.3% | Claim |
| 75 | AI Agents | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 76 | Ask Eddy | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 77 | DokuWiki | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 78 | Freddy AI | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 79 | Fresha | 2.1% 1 mentions | — | CHATGPT 6.3% | Claim |
| 80 | Freshdesk Knowledge Base | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 81 | Freshservice Knowledge Base | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 82 | Freshsuccess freshworks.com | 2.1% 1 mentions | — | CHATGPT 6.3% | Claim |
| 83 | Gleap gleap.io | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 84 | Groove groovehq.com | 2.1% 1 mentions | — | CHATGPT 6.3% | Claim |
| 85 | Knowmax knowmax.com | 2.1% 1 mentions | — | PERPLEXITY 6.3% | Claim |
| 86 | Notion AI notion.com | 2.1% 1 mentions | — | PERPLEXITY 6.3% | Claim |
| 87 | Outline | 2.1% 1 mentions | — | PERPLEXITY 6.3% | Claim |
| 88 | Outseta outseta.com | 2.1% 1 mentions | — | CLAUDE 12.5% | Claim |
| 89 | ProProfs Knowledge Base proprofskb.com | 2.1% 1 mentions | — | PERPLEXITY 6.3% | Claim |
| 90 | Wiki.js | 2.1% 1 mentions | — | PERPLEXITY 6.3% | Claim |
| 91 | weDocs | 2.1% 1 mentions | — | GEMINI 12.5% | Claim |
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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