Best Knowledge base software for customer support teams

zendesk.com

Best for: AI recommends Zendesk most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (100% of those answers)

58.3%

95% CI 46.8–69%

42 mentions · avg pos 4.2

first pick 26.2%

document360.com

Best for: AI recommends Document360 most when buyers ask “best internal and external knowledge base tool for support agents and customers” (100% of those answers)

55.6%

95% CI 44.1–66.5%

40 mentions · avg pos 5.6

first pick 22.5%

helpscout.com

Best for: AI recommends Help Scout most when buyers ask “alternatives to expensive help center platforms for small support teams” (88.9% of those answers)

52.8%

95% CI 41.4–63.9%

38 mentions · avg pos 6.5

first pick 23.7%

freshdesk.com

Best for: AI recommends Freshdesk most when buyers ask “alternatives to expensive help center platforms for small support teams” (100% of those answers)

50%

95% CI 38.7–61.3%

36 mentions · avg pos 7.3

first pick 0%

getguru.com

Best for: AI recommends Guru most when buyers ask “best internal and external knowledge base tool for support agents and customers” (88.9% of those answers)

36.1%

95% CI 26–47.6%

26 mentions · avg pos 12.3

first pick 7.7%

notion.so

Best for: AI recommends Notion most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (77.8% of those answers)

33.3%

95% CI 23.5–44.8%

24 mentions · avg pos 12.3

first pick 8.3%

zoho.com

Best for: AI recommends Zoho most when buyers ask “alternatives to expensive help center platforms for small support teams” (88.9% of those answers)

31.9%

95% CI 22.3–43.4%

23 mentions · avg pos 5.9

first pick 17.4%

stonly.com

Best for: AI recommends Stonly most when buyers ask “best internal and external knowledge base tool for support agents and customers” (88.9% of those answers)

31.9%

95% CI 22.3–43.4%

23 mentions · avg pos 6.6

first pick 0%

Best for: AI recommends Confluence most when buyers ask “best internal and external knowledge base tool for support agents and customers” (66.7% of those answers)

30.6%

95% CI 21.1–42%

22 mentions · avg pos 12.3

first pick 0%

slack.com

Best for: AI recommends Slack most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (66.7% of those answers)

25%

95% CI 16.4–36.1%

18 mentions · avg pos 8.7

first pick 11.1%

Best for: AI recommends Helpjuice most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (66.7% of those answers)

22.2%

95% CI 14.2–33.1%

16 mentions · avg pos 7.8

first pick 6.3%

helpdesk.com

Best for: AI recommends HelpDesk most when buyers ask “alternatives to expensive help center platforms for small support teams” (66.7% of those answers)

20.8%

95% CI 13.1–31.6%

15 mentions · avg pos 5.9

first pick 0%

nuclino.com

Best for: AI recommends Nuclino most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (88.9% of those answers)

19.4%

95% CI 12–30%

14 mentions · avg pos 8.8

first pick 0%

hubspot.com

Best for: AI recommends HubSpot CRM most when buyers ask “alternatives to expensive help center platforms for small support teams” (66.7% of those answers)

18.1%

95% CI 10.9–28.5%

13 mentions · avg pos 3.8

first pick 0%

slite.com

Best for: AI recommends Slite most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (77.8% of those answers)

18.1%

95% CI 10.9–28.5%

13 mentions · avg pos 5.5

first pick 0%

intercom.com

Best for: AI recommends Intercom most when buyers ask “what knowledge base tool should a SaaS company use for both internal agent guides and customer-facing help articles” (44.4% of those answers)

15.3%

95% CI 8.8–25.3%

11 mentions · avg pos 17.8

first pick 0%

knowledgeowl.com

Best for: AI recommends KnowledgeOwl most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (55.6% of those answers)

13.9%

95% CI 7.7–23.7%

10 mentions · avg pos 5.7

first pick 10%

tettra.com

Best for: AI recommends Tettra most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (66.7% of those answers)

12.5%

95% CI 6.7–22.1%

9 mentions · avg pos 5.1

first pick 11.1%

bloomfire.com

Best for: AI recommends Bloomfire most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (44.4% of those answers)

12.5%

95% CI 6.7–22.1%

9 mentions · avg pos 10.7

first pick 0%

joinassembly.com

Best for: AI recommends Assembly most when buyers ask “best knowledge base software for customer support teams” (44.4% of those answers)

12.5%

95% CI 6.7–22.1%

9 mentions · avg pos 12.9

first pick 0%

Best for: AI recommends Freshdesk Knowledge Base most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (44.4% of those answers)

12.5%

95% CI 6.7–22.1%

9 mentions · avg pos 14.6

first pick 0%

text.com

9.7%

95% CI 4.8–18.7%

7 mentions · avg pos 10.3

first pick 0%

slab.com

Best for: AI recommends Slab most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (44.4% of those answers)

9.7%

95% CI 4.8–18.7%

7 mentions · avg pos 10.4

first pick 0%

hiverhq.com

Best for: AI recommends Hiver most when buyers ask “alternatives to expensive help center platforms for small support teams” (55.6% of those answers)

8.3%

95% CI 3.9–17%

6 mentions · avg pos 8

first pick 0%

ferndesk.com

Best for: AI recommends Ferndesk most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (88.9% of those answers)

8.3%

95% CI 3.9–17%

6 mentions · avg pos 13.3

first pick 0%

fin.ai

Best for: AI recommends Fin most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (33.3% of those answers)

8.3%

95% CI 3.9–17%

6 mentions · avg pos 23.6

first pick 0%

proprofskb.com

Best for: AI recommends ProProfs Knowledge Base most when buyers ask “what knowledge base tool should a SaaS company use for both internal agent guides and customer-facing help articles” (33.3% of those answers)

6.9%

95% CI 3–15.2%

5 mentions · avg pos 3

first pick 0%

plain.com

Best for: AI recommends Plain most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (44.4% of those answers)

6.9%

95% CI 3–15.2%

5 mentions · avg pos 6.4

first pick 0%

freescout.net

Best for: AI recommends FreeScout most when buyers ask “alternatives to expensive help center platforms for small support teams” (55.6% of those answers)

6.9%

95% CI 3–15.2%

5 mentions · avg pos 10.2

first pick 0%

bookstackapp.com

Best for: AI recommends BookStack most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (44.4% of those answers)

6.9%

95% CI 3–15.2%

5 mentions · avg pos 12

first pick 0%

zammad.org

Best for: AI recommends Zammad most when buyers ask “alternatives to expensive help center platforms for small support teams” (55.6% of those answers)

6.9%

95% CI 3–15.2%

5 mentions · avg pos 17

first pick 0%

getoutline.com

6.9%

95% CI 3–15.2%

5 mentions · avg pos 24

first pick 0%

helpdocs.io

Best for: AI recommends HelpDocs most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (33.3% of those answers)

5.6%

95% CI 2.2–13.4%

4 mentions · avg pos 4.5

first pick 0%

usepylon.com

5.6%

95% CI 2.2–13.4%

4 mentions · avg pos 5.3

first pick 25%

osticket.com

Best for: AI recommends osTicket most when buyers ask “alternatives to expensive help center platforms for small support teams” (44.4% of those answers)

5.6%

95% CI 2.2–13.4%

4 mentions · avg pos 6

first pick 25%

Best for: AI recommends Freddy AI most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (33.3% of those answers)

5.6%

95% CI 2.2–13.4%

4 mentions · avg pos 6.3

first pick 0%

spiceworks.com

Best for: AI recommends Spiceworks most when buyers ask “alternatives to expensive help center platforms for small support teams” (55.6% of those answers)

5.6%

95% CI 2.2–13.4%

4 mentions · avg pos 8

first pick 0%

5.6%

95% CI 2.2–13.4%

4 mentions · avg pos 10.5

first pick 50%

helpjuice.com

Best for: AI recommends Docs by Helpjuice most when buyers ask “best internal and external knowledge base tool for support agents and customers” (33.3% of those answers)

5.6%

95% CI 2.2–13.4%

4 mentions · avg pos 13

first pick 0%

featurebase.app

Best for: AI recommends Featurebase most when buyers ask “alternatives to expensive help center platforms for small support teams” (66.7% of those answers)

5.6%

95% CI 2.2–13.4%

4 mentions · avg pos 13.3

first pick 0%

monday.com

Best for: AI recommends Monday most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (33.3% of those answers)

5.6%

95% CI 2.2–13.4%

4 mentions

first pick 0%

salesforce.com

4.2%

95% CI 1.4–11.5%

3 mentions · avg pos 4

first pick 0%

desk365.io

4.2%

95% CI 1.4–11.5%

3 mentions · avg pos 4.3

first pick 0%

dokuwiki.org

Best for: AI recommends DokuWiki most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (33.3% of those answers)

4.2%

95% CI 1.4–11.5%

3 mentions · avg pos 7.7

first pick 0%

atlassian.com

Best for: AI recommends Opsgenie most when buyers ask “how do I build a self-service help center that actually deflects support tickets” (33.3% of those answers)

4.2%

95% CI 1.4–11.5%

3 mentions · avg pos 10

first pick 0%

Best for: AI recommends UVdesk most when buyers ask “alternatives to expensive help center platforms for small support teams” (33.3% of those answers)

4.2%

95% CI 1.4–11.5%

3 mentions · avg pos 11.3

first pick 0%

gitbook.com

4.2%

95% CI 1.4–11.5%

3 mentions · avg pos 29

first pick 0%

userguiding.com

Best for: AI recommends UserGuiding most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (33.3% of those answers)

4.2%

95% CI 1.4–11.5%

3 mentions

first pick 0%

notion.com

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 2

first pick 0%

frappe.io

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 8

first pick 0%

opensupports.com

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 9

first pick 0%

helploom.com

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 10

first pick 0%

liveagent.com

Best for: AI recommends LiveAgent most when buyers ask “alternatives to expensive help center platforms for small support teams” (33.3% of those answers)

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 10.5

first pick 0%

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 11

first pick 0%

knowmax.com

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 12

first pick 0%

gethelpable.com

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 15.5

first pick 0%

proprofssupport.com

Best for: AI recommends ProProfs Help Desk most when buyers ask “alternatives to expensive help center platforms for small support teams” (33.3% of those answers)

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 16.5

first pick 0%

docmost.com

Best for: AI recommends Docmost most when buyers ask “simpler knowledge base alternatives for support teams that find enterprise documentation tools too complex” (33.3% of those answers)

2.8%

95% CI 0.8–9.6%

2 mentions · avg pos 28

first pick 0%

freshworks.com

Best for: AI recommends Freshsuccess most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (33.3% of those answers)

2.8%

95% CI 0.8–9.6%

2 mentions

first pick 0%

kayako.com

Best for: AI recommends Kayako most when buyers ask “knowledge base software for support teams vs general documentation or wiki tools” (33.3% of those answers)

2.8%

95% CI 0.8–9.6%

2 mentions

first pick 0%

knowledgebase.com

Best for: AI recommends Knowledgebase.com most when buyers ask “knowledge base software for support teams vs general documentation or wiki tools” (33.3% of those answers)

2.8%

95% CI 0.8–9.6%

2 mentions

first pick 0%

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 2

first pick 0%

groovehq.com

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 4

first pick 0%

helpcrunch.com

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 7

first pick 0%

ada.support

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 11

first pick 0%

gleap.io

Best for: AI recommends Gleap most when buyers ask “what knowledge base tool should a SaaS company use for both internal agent guides and customer-facing help articles” (33.3% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 14

first pick 0%

happyfox.com

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 16

first pick 0%

productlift.dev

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 16

first pick 0%

missiveapp.com

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 17

first pick 0%

capacity.com

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 19

first pick 0%

chatwoot.com

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 34

first pick 0%

brainfishai.com

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 71

first pick 0%

docusaurus.io

1.4%

95% CI 0.2–7.5%

1 mentions · avg pos 73

first pick 0%

clickhelp.com

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

boomi.com

Best for: AI recommends Dell Boomi most when buyers ask “how do I build a self-service help center that actually deflects support tickets” (33.3% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

dev.to

Best for: AI recommends Dev.to most when buyers ask “how do I build a self-service help center that actually deflects support tickets” (33.3% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

f6s.com

Best for: AI recommends F6S most when buyers ask “top self-service knowledge base platforms for support teams that want to reduce ticket volume” (33.3% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

helpspot.com

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

helpcenter.io

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

paddle.com

Best for: AI recommends Paddle most when buyers ask “what knowledge base tool should a SaaS company use for both internal agent guides and customer-facing help articles” (33.3% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

quackback.io

Best for: AI recommends Quackback most when buyers ask “how do I build a self-service help center that actually deflects support tickets” (33.3% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

quickhunt.app

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

ringly.io

Best for: AI recommends Ringly.io most when buyers ask “alternatives to expensive help center platforms for small support teams” (44.4% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

sparrowdesk.com

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

supportbench.com

Best for: AI recommends Supportbench most when buyers ask “alternatives to expensive help center platforms for small support teams” (33.3% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%

userpilot.com

Best for: AI recommends Userpilot most when buyers ask “what knowledge base tool should a SaaS company use for both internal agent guides and customer-facing help articles” (33.3% of those answers)

1.4%

95% CI 0.2–7.5%

1 mentions

first pick 0%