What AI assistants actually recommend when buyers ask about customer feedback tools — measured on a rolling 4-week window across 4 engines, published as open data.
Updated 2026-10-13 · 20 sampled answers · rolling 4-week window · methodology
Rankings are measured from sampled AI answers — never editorial, never paid. Orbator builds AI-visibility tooling; when Orbator itself appears in any category, it is measured by the same rules as everyone else.
Measured by Orbatormethodology owner Henrik Tellewindow ends Oct 13, 2026
Sample: 20 AI answers · Window: Sep 15, 2026 – Oct 13, 2026 (4-week rolling) · trend vs prior 4 weeks (28 answers)
Samples by engine: GROK 5 (last run Sep 30, 2026) · GEMINI 5 (last run Sep 30, 2026) · CLAUDE 5 (last run Sep 30, 2026) · PERPLEXITY 5 (last run Sep 30, 2026) · CHATGPT 0 (last run Aug 22, 2026 — stalest)
How these numbers are made: sampling design · prompt provenance · what counts as a mention · what we cannot see
On the record: This ranking is frozen as a dated snapshot every day. View this category's history to see what entered and left the ranking and when, or read what the engines actually said on a given day.
Across 20 sampled AI answers from 4 engines, Qualtrics is recommended most often — appearing in 85% of recommendations, followed by Chattermill (80%) and Medallia (75%).
This is a measurement of share of voice across 4 AI engines — not an editorial pick. See the full ranking below.
Orbator asked Grok, Gemini, Claude and Perplexity buyer questions about customer feedback tools and sampled 20 answers between Sep 15, 2026 and Oct 13, 2026. Recommendation share counts the answers that recommended or listed a product, so a passing mention or a warning adds nothing to it. A category publishes once it holds at least 20 independently sampled answers in the window. Read the full methodology or download this ranking as CSV.
| # | Product | Share | Trend | Engines | |
|---|---|---|---|---|---|
| 1 | qualtrics.com | 85% 95% CI 64–94.8% 17 mentions · avg pos 4.7 first pick 17.6% | — | GROK 100%GEMINI 80%CLAUDE 60%PERPLEXITY 100% | Claim |
| 2 | Chattermill | 80% 95% CI 58.4–91.9% 16 mentions · avg pos 3.6 first pick 12.5% | — | GROK 80%GEMINI 60%CLAUDE 80%PERPLEXITY 100% | Claim |
| 3 | medallia.com | 75% 95% CI 53.1–88.8% 15 mentions · avg pos 4.4 first pick 6.7% | — | GROK 100%GEMINI 40%CLAUDE 60%PERPLEXITY 100% | Claim |
| 4 | Enterpret | 60% 95% CI 38.7–78.1% 12 mentions · avg pos 3.7 first pick 25% | — | GROK 80%GEMINI 60%CLAUDE 20%PERPLEXITY 80% | Claim |
| 5 | Thematic | 50% 95% CI 29.9–70.1% 10 mentions · avg pos 3.6 first pick 30% | — | GROK 80%GEMINI 20%CLAUDE 60%PERPLEXITY 40% | Claim |
| 6 | sentisum.com | 40% 95% CI 21.9–61.3% 8 mentions · avg pos 4.4 first pick 37.5% | — | GROK 40%GEMINI 20%CLAUDE 40%PERPLEXITY 60% | Claim |
| 7 | inmoment.com | 35% 95% CI 18.1–56.7% 7 mentions · avg pos 5.6 first pick 0% | — | GROK 60%GEMINI 20%CLAUDE 40%PERPLEXITY 20% | Claim |
| 8 | zendesk.com | 30% 95% CI 14.5–51.9% 6 mentions · avg pos 5.3 first pick 16.7% | — | GROK 40%GEMINI 80% | Claim |
| 9 | Salesforce | 25% 95% CI 11.2–46.9% 5 mentions · avg pos 6.8 first pick 0% | — | GROK 40%GEMINI 40%PERPLEXITY 20% | Claim |
| 10 | sprinklr.com | 25% 95% CI 11.2–46.9% 5 mentions · avg pos 7.6 first pick 0% | — | GROK 60%GEMINI 20%PERPLEXITY 20% | Claim |
| 11 | zonkafeedback.com | 25% 95% CI 11.2–46.9% 5 mentions · avg pos 7.8 first pick 0% | — | GROK 40%GEMINI 20%CLAUDE 20%PERPLEXITY 20% | Claim |
| 12 | contentsquare.com | 20% 95% CI 8.1–41.6% 4 mentions · avg pos 3.3 first pick 25% | — | GROK 20%GEMINI 20%CLAUDE 20%PERPLEXITY 20% | Claim |
| 13 | Verint | 20% 95% CI 8.1–41.6% 4 mentions · avg pos 3.5 first pick 0% | — | GROK 20%CLAUDE 40%PERPLEXITY 20% | Claim |
| 14 | survicate.com | 20% 95% CI 8.1–41.6% 4 mentions · avg pos 4.3 first pick 25% | — | GROK 20%GEMINI 20%CLAUDE 20%PERPLEXITY 20% | Claim |
| 15 | unitQ | 20% 95% CI 8.1–41.6% 4 mentions · avg pos 4.3 first pick 25% | — | GROK 40%CLAUDE 40% | Claim |
| 16 | salesforce.com | 20% 95% CI 8.1–41.6% 4 mentions · avg pos 6.5 first pick 0% | — | GROK 20%GEMINI 20%CLAUDE 20%PERPLEXITY 20% | Claim |
| 17 | Kapiche | 20% 95% CI 8.1–41.6% 4 mentions · avg pos 6.5 first pick 25% | — | GROK 60%CLAUDE 20% | Claim |
| 18 | Lumoa | 20% 95% CI 8.1–41.6% 4 mentions · avg pos 6.7 first pick 0% | — | GROK 20%GEMINI 20%CLAUDE 20%PERPLEXITY 20% | Claim |
| 19 | dovetail.com | 20% 95% CI 8.1–41.6% 4 mentions · avg pos 8 first pick 0% | — | GROK 20%GEMINI 40%CLAUDE 20% | Claim |
| 20 | Unwrap AI | 15% 95% CI 5.2–36% 3 mentions · avg pos 2.7 first pick 33.3% | — | GROK 20%CLAUDE 40% | Claim |
| 21 | monkeylearn.com | 15% 95% CI 5.2–36% 3 mentions · avg pos 3 first pick 0% | — | GROK 20%GEMINI 20%CLAUDE 20% | Claim |
| 22 | unwrap.ai | 15% 95% CI 5.2–36% 3 mentions · avg pos 4.3 first pick 0% | — | GEMINI 20%CLAUDE 40% | Claim |
| 23 | fullstory.com | 15% 95% CI 5.2–36% 3 mentions · avg pos 4.5 first pick 0% | — | GROK 20%GEMINI 20%PERPLEXITY 20% | Claim |
| 24 | forsta.com | 15% 95% CI 5.2–36% 3 mentions · avg pos 8 first pick 0% | — | GROK 20%GEMINI 40% | Claim |
| 25 | adobe.com | 10% 95% CI 2.8–30.1% 2 mentions · avg pos 1 first pick 50% | — | GEMINI 20%PERPLEXITY 20% | Claim |
| 26 | Lyra AI | 10% 95% CI 2.8–30.1% 2 mentions · avg pos 3 first pick 0% | — | GROK 20%CLAUDE 20% | Claim |
| 27 | verint.com | 10% 95% CI 2.8–30.1% 2 mentions · avg pos 3 first pick 0% | — | GROK 20%CLAUDE 20% | Claim |
| 28 | amplitude.com | 10% 95% CI 2.8–30.1% 2 mentions · avg pos 6 first pick 0% | — | GROK 20%PERPLEXITY 20% | Claim |
| 29 | alchemer.com | 10% 95% CI 2.8–30.1% 2 mentions · avg pos 8 first pick 0% | — | GEMINI 40% | Claim |
| 30 | clootrack.com | 10% 95% CI 2.8–30.1% 2 mentions · avg pos 8.5 first pick 0% | — | GEMINI 20%CLAUDE 20% | Claim |
| 31 | business.adobe.com | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 1 first pick 100% | — | PERPLEXITY 20% | Claim |
| 32 | revuze.it | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 1 first pick 100% | — | GROK 20% | Claim |
| 33 | hellocustomer.com | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 3 first pick 0% | — | GROK 20% | Claim |
| 34 | intercom.com | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 3 first pick 0% | — | GROK 20% | Claim |
| 35 | EnjoyHQ | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 5 first pick 0% | — | GROK 20% | Claim |
| 36 | ClientZen | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 6 first pick 0% | — | PERPLEXITY 20% | Claim |
| 37 | Glassbox | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 7 first pick 0% | — | GEMINI 20% | Claim |
| 38 | Qualtrics XM Platform (Text iQ) | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 11 first pick 0% | — | GEMINI 20% | Claim |
| 39 | jotform.com | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 14 first pick 0% | — | GEMINI 20% | Claim |
| 40 | Harvestr | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 16 first pick 0% | — | GEMINI 20% | Claim |
| 41 | callminer.com | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 24 first pick 0% | — | GROK 20% | Claim |
| 42 | NICE | 5% 95% CI 0.9–23.6% 1 mentions · avg pos 24 first pick 0% | — | GROK 20% | Claim |
| 43 | Amazon Comprehend | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GROK 20% | Claim |
| 44 | Appbot | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 45 | Aurelius | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 46 | Clarabridge | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | CLAUDE 20% | Claim |
| 47 | conveo.ai | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 48 | frontapp.com | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | CLAUDE 20% | Claim |
| 49 | gong.io | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | CLAUDE 20% | Claim |
| 50 | Google Cloud Natural Language | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GROK 20% | Claim |
| 51 | Google Reviews | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GROK 20% | Claim |
| 52 | klaviyo.com | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 53 | Kyo | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | CLAUDE 20% | Claim |
| 54 | llmpulse.ai | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 55 | Marvin | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 56 | Notably | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 57 | peec.ai | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 58 | Press Ganey | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GROK 20% | Claim |
| 59 | Qualtrics XM Discover | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | CLAUDE 20% | Claim |
| 60 | rankscale.com | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 61 | Semantria by Lexalytics | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 62 | Semrush AI Visibility Toolkit | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
| 63 | ziptie.dev | 5% 95% CI 0.9–23.6% 1 mentions first pick 0% | — | GEMINI 20% | Claim |
Reading the numbers: Share is a point estimate on 20 sampled answers, so each row also shows its 95% CI — the Wilson score interval around that share. When two products' intervals overlap, the gap between them isn't statistically meaningful at this sample size. First pick is the share of a product's recommending answers where it was named first, which separates “always mentioned” from “usually the top recommendation”. Full methodology.
Independence: Orbator customers are badged for disclosure. Customer status does not affect prompts, sampling, extraction, or ranking — see the methodology. Your product on this list? Claim it to see the prompts behind your rank and track it weekly.
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Head-to-head pages for products ranked in Customer feedback tools. Each one sets out sourced facts side by side, plus which product AI assistants recommend more, engine by engine.
Every number on this page is measured from sampled answers, and those answers are kept. The archive holds dated excerpts of what each engine answered, never full answers. Read the answer archive for customer feedback tools to see the excerpts by date and engine, or view the ranking history to see what entered and left this ranking and when.
Across 20 sampled AI answers from 4 engines (Sep 15, 2026 to Oct 13, 2026), Qualtrics is recommended most often for customer feedback tools, appearing in 85% of recommendations, followed by Chattermill (80%). This is a measurement of what AI assistants recommend, not an editorial verdict.
No ChatGPT recommendation for customer feedback tools appears in this window's sample (Sep 15, 2026 to Oct 13, 2026). The per-engine breakdown in the ranking shows what each engine answered.
Orbator samples AI answers to buyer questions across 4 engines and counts how often each product is recommended. No product pays for placement. The customer feedback tools ranking is based on 20 answers in the current 4-week window (Sep 15, 2026 to Oct 13, 2026). Full methodology is published at https://www.orbator.io/ai-index/methodology.
Verified facts for the most-recommended products — each sourced and dated. No editorial scoring, just the data side by side.
| Zendeskzendesk.com | Dovetaildovetail.com | FullStoryfullstory.com | Amplitudeamplitude.com | Intercomintercom.com | |
|---|---|---|---|---|---|
| Pricing | Support Team: $19 a month ↗ sourceverified Sep 5, 2026 | Free ↗ sourceverified Sep 5, 2026 | — | Free ↗ sourceverified Sep 5, 2026 | Essential: $29 a month ↗ sourceverified Sep 5, 2026 |
| Features | Customer context ↗ sourceverified Sep 5, 2026 | AI Chat ↗ sourceverified Sep 5, 2026 | Guides and Surveys ↗ sourceverified Sep 5, 2026 | Product Analytics ↗ sourceverified Sep 5, 2026 | AI-powered ticketing ↗ sourceverified Sep 5, 2026 |
| Platforms | API ↗ sourceverified Sep 5, 2026 | — | Web ↗ sourceverified Sep 5, 2026 | Mobile ↗ sourceverified Sep 5, 2026 | Slack ↗ sourceverified Sep 5, 2026 |
| Integrations | Forethought ↗ sourceverified Sep 5, 2026 | ChatGPT ↗ sourceverified Sep 5, 2026 | Cloud storage ↗ sourceverified Sep 5, 2026 | — | Salesforce ↗ sourceverified Sep 5, 2026 |
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